Service für Gigaset CX470

Gigaset CX470
Willkommen beim Kundenservice für Ihr Gigaset CX470. Auf dieser Seite finden Sie Antworten zu häufig gestellten Fragen. Sowohl Bedienungsanleitungen wie auch Soft- und Firmware stehen zum herunterladen bereit. Ebenfalls finden Sie hier Videotutorials, die Ihnen bei der Einrichtung helfen. Wenn Ihr Produkt einen Defekt aufweist, können Sie Ihr Gigaset CX470 zur Reparatur anmelden. Außerdem finden Sie hier ubehör für Ihr Gigaset CX470. Sollten Sie nach Produkten für Ihr Gigaset CX470 suchen, finden Sie Informationen dazu in unserer Kompatibilitätsdatenbank. Hier finden Sie auch Hilfestellung zum Registrieren Ihres Gigaset CX470 mit anderen Geräten.

Antworten auf häufig gestellte Fragen

Sie haben Fragen zu Ihrem Gigaset Produkt? Hier erhalten Sie Antworten.

Top 10 FAQs

  • First steps for troubleshooting
  • Base reset
    • Unplug the power-supply unit from the socket.
    • Press and hold down the paging key on the base station.
    • Plug in the power-supply unit again.
    • Keep the paging key on the base station pressed.
    • Release the paging key after 3 seconds.


    PLEASE NOTE! The entire contents of the memory will be deleted. All portable handsets will be deregistered. The system code will be reset to 0000.

  • Notes on Caller ID (CID)

    By default, the number of the caller is shown in the display of your Gigaset telephone. You do not have to make any other settings on your Gigaset telephone. However, if the caller's number is not displayed, this can be due to the following:

    - You have not ordered CID from your network provider or
    - Your telephone is connected through a PBX that does not transmit all information.

    Is your telephone connected through a PBX/gateway?
    You can establish this by checking for an additional device connected between your telephone and house connection, e.g., a PBX, gateway etc.
    In most cases, simply resetting this device will remedy the situation:
    - Briefly disconnect the power plug of your PBX.
    - Re-insert the plug and wait for the device to restart.

    If the caller number is still not displayed:
    Check the CID settings of your PBX and activate this function if necessary. In the user guide for the device, search for the term "CID" (or an alternative term such as "phone number transmission", "caller ID", ..).

    If necessary, contact the device manufacturer. If this does not resolve the problem, it is possible that your network provider does not support the CID service for this number.

    Have you ordered the CID service from your network provider?
    Check whether your provider supports Caller ID (CID) and that the function has been activated for you. If necessary, contact your provider.

  • Which batteries should I use for the Gigaset handset?

    Recommented batteries:

    For Gigaset handsets, use only the batteries approved by Gigaset. The high quality standard guarantees safe use and a long service life.
    NiMh round cells type AAA can be purchased in our Gigaset online shop.

  • Does the C47H / C470 / C475 support OPCAP

    English: Open Platform For Cordless Applications <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p>

    The meaning of OPCAP:<o:p></o:p>

    Open Platform For Cordless Applications<o:p></o:p>

    This interface allows using different applications with a cordless telephone.<o:p></o:p>

    The handset Gigaset C47H supports OPCAP.<o:p></o:p>

    The base stations Gigaset C470 / C475 supports OPCAP.<o:p></o:p>

    The support of OPCAP affords you to register the Gigaset M34 USB to the base station Gigaset C470 / C475 and to use its functions. These are among others:<o:p></o:p>

    <o:p> </o:p>

    VoIP with Skype. The PC needs a separate internet connection.<o:p></o:p>

    Remote control from PC programs<o:p></o:p>

    Use of messenger programs like MSN, Yahoo, ICQ, and others.<o:p></o:p>

    Configuration of directories.<o:p></o:p>

  • Which headsets are compatible?

    The following headsets have been tested with the C47H:

     



    Plantronics M40


    Plantronics MX100


    Plantronics MX150

     



    A compatibility list of tested headsets can be found on the Internet at www.plantronics.com/productfinder

     

    With a connecting cable 8800-00-61 from GN/Jabra you can use:

     


    GN 2200 Mon NC


    GN 2000 sound tube


    GN 2000 Mono NC


    GN 2100 3in1 Micro


    GN 2100 3in1 Flex NC


    GN 2200 Duo Flex NC


    GN 2000 sound tube


    GN 2000 Duo NC


    GN 2100 Duo Micro


    GN 2100 Duo Flex NC

  • How many handsets can be registered on the base C470/C475?

    You can register up to six handsets to your base station.

    A Gigaset C47H handset can be registered to up to four base stations.

alle FAQs nach Themen

  • A
  • B
    • Batterie
      • Which batteries should I use for the Gigaset handset?

        Recommented batteries:

        For Gigaset handsets, use only the batteries approved by Gigaset. The high quality standard guarantees safe use and a long service life.
        NiMh round cells type AAA can be purchased in our Gigaset online shop.

  • C
    • Connected to a PABX
      • Call list
      • D
      • E
        • ECO DECT
          • ! New Case
          • Advantages of ECO DECT
             

            ECO DECT saves energy and contributes therefore actively to the environmental protection. On the one hand, the transmission power of the base station is reduced to the minimum while lying on the base. On the other hand, an energy saving switching power supply leads to a 60% energy saving.

            Remark: The reducing of the transmission power is only possible if one (1) handset is run with the base.

          • ECO DECT Logo
             

            This logo tells you that the telephone is ECO DECT. Thanks to Gigaset ECO DECT, radio wave transmission is reduced as much as possible and energy consumption is minimised through:

            • low-energy switched mode power supply units
            • Automatic adjustment of the handset’s transmission power and the switching off of the transmission power when the handset is docked in the base station.

             

          • How can I activate the Eco-DECT-Mode?
          • How can I find information about the ECO Mode?
            You will find informationen about ECO DECT on the Gigaset webpage. You will find the ECO DECT Logo on the package from the Gigaset products with the ECO Mode
          • How do I know which Gigaset phones are ECO DECT models?
             

            Just look for our newly developed “ECO DECT” logo, which can be found on the packaging of our ECO DECT phones.

             

          • In which case is it not possible to activate the ECO DECT Mode? ("Not possible" is coming up in the display)

            Eco mode and any repeater support cancel each other out, i.e. both functions cannot be used at the same time.

             

          • Is it possible to use the ECO Mode with GAP or older Gigaset handsets?

             

            If you are using GAP or older Gigaset handsets it is not possible to use the automatic ECO mode.

          • Is phoning with a DECT telephone safe?
             

            Yes, all Gigaset products are safe. The international limits for radio wave transmission ensure that there are no risks. Our products fall well below these recommended limits.

            Further information about the discussion on radio waves and health is provided by the World Health Organization at www.who.int/peh-emf/en/.

          • What does DECT mean?
            DECT stands for Digital Enhanced Cordless Telecommunications and is an international standard for cordless telephones. DECT systems use radio waves to transmit information between the handset and base station.
          • What’s new about ECO DECT?
             

            Gigaset DECT-Mobilteile verfügen bereits seit vielen Jahren über eine automatische Anpassung der Sendeleistung - abhängig vom Abstand zur Basisstation. Im Umkreis von 5-10 Metern um die Basisstation wird die Sendeleistung der Mobilteile um ca. 75% gesenkt. Die neue ECO DECT-Funktion ergänzt diese Anpassung: Die Sendeleistung von Mobilteil und Basis wird auf ein Minimum gesenkt, wenn das Mobilteil in der Basis liegt.

            Sie können die Reduzierung der Funkleistung der Basis manuell über Ihr Mobilteil einstellen, auch wenn das Mobilteil nicht in der Basis steht. Mit dieser Einstellung wird auch die Funkleistung reduziert, wenn Sie mehrere Mobilteile angemeldet haben.

          • Which ECO DECT Gigaset phones are already available?
            The Gigaset S 670/ S675 are equipped with ECO DECT and you will find the ECO DECT logo on the package.

          • Why did Gigaset develop ECO DECT?

            Siemens Gigaset is committed to effective and lasting environmental protection. Millions of cordless phones are used around the world. For this reason each energy saving has a considerable and positive impact. The use of the new technology also means that we react to market requirements and the needs and wishes of our customers.
      • F
      • I
      • K
        • Kompatibilität
          • Does the C47H / C470 / C475 support OPCAP

            English: Open Platform For Cordless Applications <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p>

            The meaning of OPCAP:<o:p></o:p>

            Open Platform For Cordless Applications<o:p></o:p>

            This interface allows using different applications with a cordless telephone.<o:p></o:p>

            The handset Gigaset C47H supports OPCAP.<o:p></o:p>

            The base stations Gigaset C470 / C475 supports OPCAP.<o:p></o:p>

            The support of OPCAP affords you to register the Gigaset M34 USB to the base station Gigaset C470 / C475 and to use its functions. These are among others:<o:p></o:p>

            <o:p> </o:p>

            VoIP with Skype. The PC needs a separate internet connection.<o:p></o:p>

            Remote control from PC programs<o:p></o:p>

            Use of messenger programs like MSN, Yahoo, ICQ, and others.<o:p></o:p>

            Configuration of directories.<o:p></o:p>

          • Which headsets are compatible?

            The following headsets have been tested with the C47H:

             



            Plantronics M40


            Plantronics MX100


            Plantronics MX150

             



            A compatibility list of tested headsets can be found on the Internet at www.plantronics.com/productfinder

             

            With a connecting cable 8800-00-61 from GN/Jabra you can use:

             


            GN 2200 Mon NC


            GN 2000 sound tube


            GN 2000 Mono NC


            GN 2100 3in1 Micro


            GN 2100 3in1 Flex NC


            GN 2200 Duo Flex NC


            GN 2000 sound tube


            GN 2000 Duo NC


            GN 2100 Duo Micro


            GN 2100 Duo Flex NC

      • N
        • Notes on Caller ID (CID)
          • Notes on Caller ID (CID)

            By default, the number of the caller is shown in the display of your Gigaset telephone. You do not have to make any other settings on your Gigaset telephone. However, if the caller's number is not displayed, this can be due to the following:

            - You have not ordered CID from your network provider or
            - Your telephone is connected through a PBX that does not transmit all information.

            Is your telephone connected through a PBX/gateway?
            You can establish this by checking for an additional device connected between your telephone and house connection, e.g., a PBX, gateway etc.
            In most cases, simply resetting this device will remedy the situation:
            - Briefly disconnect the power plug of your PBX.
            - Re-insert the plug and wait for the device to restart.

            If the caller number is still not displayed:
            Check the CID settings of your PBX and activate this function if necessary. In the user guide for the device, search for the term "CID" (or an alternative term such as "phone number transmission", "caller ID", ..).

            If necessary, contact the device manufacturer. If this does not resolve the problem, it is possible that your network provider does not support the CID service for this number.

            Have you ordered the CID service from your network provider?
            Check whether your provider supports Caller ID (CID) and that the function has been activated for you. If necessary, contact your provider.

      • R
        • Reset Prozedur
          • Base reset
            • Unplug the power-supply unit from the socket.
            • Press and hold down the paging key on the base station.
            • Plug in the power-supply unit again.
            • Keep the paging key on the base station pressed.
            • Release the paging key after 3 seconds.


            PLEASE NOTE! The entire contents of the memory will be deleted. All portable handsets will be deregistered. The system code will be reset to 0000.

          • How can I reset the handset to factory conditions?
            • Switch off handset
            • Press 1, 4 and 7 and switch on the handset (SERVICE will appear)
            • Enter 4 6 8 5 4 6 3 (HOTLINE)

            Handset switches off

             

             

            Handset is reset to the default setting (Phonebook and Redial list are empty)

          • Reset the base station to factory conditions

             

            How do I completely reset the base station?

             

             

            • Unplug the power-supply unit from the socket.
            • Press and hold down the paging key on the base station.
            • Plug in the power-supply unit again.
            • Keep the paging key on the base station pressed for 7 more seconds.

            PLEASE NOTE!

            After the power-supply unit has been plugged in, the paging key must not be held down for longer than thirty seconds. If it is, you will hear a loud noise!!!

            The noise can be stopped by carrying out the reset again.

            • The entire contents of the memory will be deleted.
            • All portable handsets will be deregistrationed.
            • The system code will be reset to 0000.

             

        • Registering
          • How can I register a Gigaset C47H on C470/455 base station?

            Automatic registration Gigaset C47H to Gigaset C470

            Important: The handset must not already be registered to any base station.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p>

            Registering the handset to the Gigaset C470 base station occurs automatically.<o:p></o:p>

            Place the handset in the base with the display facing forward.<o:p></o:p>

            Registration takes around 1 minute. During this process, Regstr.Procedure appears in the display and the name of the base station flashes e.g. Base 1. When the handset has been registered; the screen displays its internal number, e.g. INT 2 for internal number 2. The handset is assigned the lowest available internal number (1-6). If all internal numbers 1-6 have been assigned, number 6 will be overwritten, provided the handset with the internal number 6 is in idle status.<o:p></o:p>

            <o:p></o:p>

            Notes:<o:p></o:p>

            • Automatic registration is not possible when the base station on which you wish to register the handset is being used to make a call.<o:p></o:p>
            • Each key press interrupts the automatic registration.<o:p></o:p>
            • If automatic registration does not work, you will have to register the handset manually.<o:p></o:p>

            <o:p> </o:p><o:p> </o:p>

            Manual registration Gigaset C47H to Gigaset C470<o:p></o:p>

            On the base station<o:p></o:p>

            Within 60 seconds, press and hold the registration/paging key on the base station (approx. 3 seconds).<o:p></o:p>

            <o:p> </o:p>

            Menu  

             

            Right menu key

            Settings  

             

            Select Settings with the down key

            OK  

             

            Press OK soft key

            Handset  

            Select Handset with the        down key<o:p></o:p>

            OK  

            Press OK soft key

             

            Register H/Set

             

            Select Register H/Set with the down key<o:p></o:p>

             

            OK

             

            Press OK soft key

            Select base    

            Select the base with the OK soft key<o:p></o:p>

            OK  

            Press OK soft key

            Enter System-PIN:    

            Enter PIN  (Default 0000)

            OK  

            Press OK soft key

             

             

            <o:p></o:p>
          • How many handsets can be registered on the base C470/C475?

            You can register up to six handsets to your base station.

            A Gigaset C47H handset can be registered to up to four base stations.

          • What must bepointed out during an automatic registration?
        • Room Monitor
        • Redial
      • S
      • T

      Kompatibilität prüfen

      Kombinieren Sie Gigaset Mobilteile und Basisstationen bzw. Router mit DECT-Funktion
      Prüfen Sie die Kompatibilität zwischen Mobilteilen und Basisstationen anhand ausgewählter Funktionen.

      Mobilteil anmelden

      Sie besitzen eine Gigaset CX470 Basisstation und wollen ein Mobilteil anmelden? 
      Das Gigaset CX470 mit einem Mobilteil koppeln

      Nicht fündig geworden?

      Kontaktieren Sie den Gigaset Kundenservice für persönliche Hilfestellung.