Ayuda para Gigaset C475 IP

Gigaset C475 IP
Bienvenido a la página de ayuda de su Gigaset C475 IP. En esta página encontrará respuestas a preguntas frecuentes . Los manuales de usuario así como el software y firmware están disponibles para su descarga. También encontrará video tutoriales, que le ayudará a empezar. Si su equipo tiene un defecto, puede registar su Gigaset C475 IP para solicitar su reparación. Además, encontrará accesorios para su Gigaset C475 IP. Si está buscando otros productos que funcionen con su Gigaset C475 IP, puede comprobar nuestra base de datos de compatibilidad. También hay información disponible sobre cómo registrar su Gigaset C475 IP a otros dispositivos.

Respuesta a preguntas frecuentes

¿Tiene preguntas sobre su equipo Gigaset ? Aquí encontrará las respuestas.

Top 10 FAQs

  • First steps for troubleshooting
  • Notes on operating a Gigaset phone on the analog telephone connection of a router or modem

    If you operate your Gigaset on the telephone connection of a router/modem, make sure that you have noticed the following points:


    • Use the phone cable from the Gigaset packaging.
    • If the router or modem does not have a phone jack, it is necessary to use the enclosed phone cable or the enclosed phone adapter of your router/modem.
    • Connect the cable to the router`s phone jack / phone port / FON port.
    • Please check if your telephone data (internet telephone number, provider-profile, …) for the used telephone connection in the router/modem were entered correctly.
    • Please make sure that your internet connection is working.


    If the problem persists, please contact your provider.

  • Notes on Caller ID (CID)

    By default, the number of the caller is shown in the display of your Gigaset telephone. You do not have to make any other settings on your Gigaset telephone. However, if the caller's number is not displayed, this can be due to the following:

    - You have not ordered CID from your network provider or
    - Your telephone is connected through a PBX that does not transmit all information.

    Is your telephone connected through a PBX/gateway?
    You can establish this by checking for an additional device connected between your telephone and house connection, e.g., a PBX, gateway etc.
    In most cases, simply resetting this device will remedy the situation:
    - Briefly disconnect the power plug of your PBX.
    - Re-insert the plug and wait for the device to restart.

    If the caller number is still not displayed:
    Check the CID settings of your PBX and activate this function if necessary. In the user guide for the device, search for the term "CID" (or an alternative term such as "phone number transmission", "caller ID", ..).

    If necessary, contact the device manufacturer. If this does not resolve the problem, it is possible that your network provider does not support the CID service for this number.

    Have you ordered the CID service from your network provider?
    Check whether your provider supports Caller ID (CID) and that the function has been activated for you. If necessary, contact your provider.

  • Notes on operating a Gigaset IP base or GO-box via LAN cable on a router or modem.

    If you own a Gigaset IP Base / Gigaset GO-Box and it is connected to your router/modem via LAN cable, please check the following steps:



    • Use the LAN cable from the Gigaset packaging.
    • Connect the Gigaset base via LAN cable to the router (e.g. to LAN1). Please note: The blue LED of the Gigaset base must flash!
    • Please make sure that your internet connection is working. A working internet connection is required for telephony.
    • Please make sure that your telephony data (internet telephone numbers, provider-profile, …) is only entered in Gigaset base. If telephony data is also entered in the router, please delete it! Please note: Often an error message is displayed when telephony data is entered wrong (e.g. “Provider registration is not possible” or “Server not available”.
    • Furthermore each handset must be associated with the correct send connection and receive connection. Please check this by holding down the green button and selecting the first IP connection. Afterwards you have to press the green button briefly and dial a telephone number. In case of an error message such as "Connection is not established", please contact your provider.
    • If either you can only hear your call partner or your call partner can only hear you, change the STUN-settings in the web configurator of the base (activate if disabled and vice versa). If a call is possible afterwards, configure the send connection for all registered handsets.
    • If no call is possible after that, you can check your VoIP-line by echo test via Gigaset.net. The echo-service is available at the following telephone number: 12345#9 . After an announcement the echo-service will send back(directly as an echo) the voice data received from you. Please contact your provider if the echo test is okay.
  • Information on operating Gigaset VoIP telephones behind various routers with NAT (short version)
  • Which batteries should I use for the Gigaset handset?

    Recommented batteries:

    For Gigaset handsets, use only the batteries approved by Gigaset. The high quality standard guarantees safe use and a long service life.
    NiMh round cells type AAA can be purchased in our Gigaset online shop.

  • How can I configure a VoIP connection?
  • How can I connect the PC with the telephone's Web configurator?

    Prerequisites: A standard Web browser is installed on the PC e.g., Internet Explorer version 6.0 or higher, or Firefox version 1.0.4 or higher. The phone and PC are directly connected with each other via a router. The settings of any existing firewall installed on your PC allow the PC and phone to communicate with each other.

    There are two ways of connecting your PC to the Web configurator on the Gigaset:

     

    1. Via the phone's IP address in the local network

    Establish the current IP address of the phone. It is displayed when you open the following menu:

    • Menu-Settings-System-Local Network (enter PIN)

    Your phone's IP address can change if you have activated dynamic IP address Assignment

    • Launch the Web browser on your PC.
    • Enter http:// and the telephone's current IP address (for example:http://192.168.2.2) into the address field of the Web browser.
    • Press the return key.

    A connection is established to the phone's Web configurator.

    Warning:
    If one of the four parts of the IP address contains leading zeros (e.g., 002), these zeros must not be entered in the Web browser address field. Otherwise, the Web browser will not be able to establish a connection to the Web configurator.
    Example: The IP address 192.168.002.002 is displayed on the phone. 192.168.2.2 should be entered in the address field.

    2. Via the Gigaset configuration service, if the phone and PC are connected to the Internet

    Prerequisite: Your PC and phone are connected to the Internet.

     

    • Launch the Web browser on your PC.
    • Enter one of the following URLs into the Web browser's address field:

    www.gigaset-config.com
    www.gigaset-device.com

    • Press the return key.

     

    You will receive a message stating that the connection has been forwarded to phone.
    If several Gigaset phones can be reached via your Internet connection, you are asked which of these phones you would like to be connected to.
    After successfully forwarding the connection, the Web configurator's Login page is displayed in the Web browser.

     

    Please note:
    The connection between the PC and the Web configurator is a local connection (LAN connection). The Internet is only accessed to establish the connection.

  • Which additional handsets can I use?

    Basically all GAP compatible handsets can be used.

    The Gigaset compatibility database www.gigaset.com/compatibility shows you which telephone functions and features are attuned with which device combinations

  • My handset displays „Server not accessible“. What can I do?

    In this status no VoIP calls are possible. Please check the following points:

    • Make sure that the Gigaset is connected to one of the LAN ports of the router and check, if the plug of the network cable are correctly engaged on the Gigaset base station and the router.
    • Make sure that the Gigaset gets an IP address from the router(blue LED illuminates at the base station).
    • Make sure that the router is connected to the internet.

    If all the above criteria has been met, please check the configuration of your VoIP provider. Thereto Start the menu on the handset "Settings" – "Base" - "VoIP Configuration" or open the Web page "Settings" - "Telephony" - "Connections".

todas las FAQs por tema

  • A
  • B
    • Battery
      • Which batteries should I use for the Gigaset handset?

        Recommented batteries:

        For Gigaset handsets, use only the batteries approved by Gigaset. The high quality standard guarantees safe use and a long service life.
        NiMh round cells type AAA can be purchased in our Gigaset online shop.

  • C
    • Compatibility
    • Call Transfer
      • How is the "R-Key" Call Transfer working with Gigaset VoIP Phones?

        How is the "R-Key" Call Transfer working with Gigaset VoIP Phones?

        With the default settings the "R-Key" Call Transfer is impossible. Please note the following for Call transfer:

        • The call transfer via R-Key is done by the SIP Server.
        • Gigaset VoIP phones send the code for R-Key, including Number, via SIP-Info-Message to SIP-Server, which transfers the call

        Please note the following information to configure the Call Transfer:

        • Start the Web Configurator under "Settings" - "Telephony" - "Advanced Settings".
        • Activate the Option "SIP Info" under "DTMF over VoIP connections".
        • Keep the settings for "Hook Flash" on their default values:

        Application Type: dtmf-relay

        Application Signal:16

      • Is a Call transfer to a HiPath SIP-environment possible?

        Call transfer to a HiPath SIP-environment is only possible with firmware version 02223 or newer.

        These settings

         

        apply to all Gigaset IP Dect variants (S68x, S67x, S45x, C47x und A58x).

        Below a screenshot of the

         

        WebGUI:

        The option "Hold on transfer target" is the specially added option for HiPath stations. Both options

         

        should NOT be checked.

        You find the settings under: Settings →Telephony → Advanced

         

        Settings

         

  • E
  • F
    • Firmware / Update
      • Does the Gigaset delete the firmware during update?

        No, the Firmware will not be deleted!

      • Does the device displays new updates automatically?

        Yes, the device connects ones a night an update server and checks the availability of new software versions. If there is a new software version available the message key displays it optically. In this case you can update the devices software easily.

      • How can I check the firmware version of the base station?

        Via Web Configurator:

        Status » Firmware version » The first 5 digits indicate the number of the firmware update

         

        If you are in a call (> 8 sec):

        Menu » Service-Info » Scroll to list entry number 4. The first 5 digits indicate the number of the firmware update

      • How to update the firmware?

        You don't need to download files. The firmware is updated directly online by the Gigaset. You can easily initiate the update by three steps:

         

        1. Menu » Settings » Base » Firmware Update

        2. Enter base station system PIN (default setting: 0000)

        3. Press the display key "Yes" to start the download

         

        If your firmware is already up to date, the handset informs you. No action is needed then.

      • Improvements of the new Firmware V.02227 (10/2010) for Gigaset 301 D, A580 IP, C455 IP, CE450/460 IP R, C470 IP, C475 IP, S450 IP, S675 IP, S685 IP

        Firmware Update 10/2010 Version V02227:

         

        Improvements:

        • New URL for provider profile and firmware update: profile.gigaset.net/chagall/…
        • PSTN: Bugfix for calls using access code with 2 or 3 digits
        • VoIP: MWI notification for incoming calls is now VoIP account specific
        • VoIP: Improved early media support for outgoing wideband calls (handling of ALERTING)
        • Optimization for internal calls from a HDSP-ready handset to a standard handset
        • Display correct date for the last three days of the year.
        • Web Configurator (Settings/Telephony/Audio): The Codec list for Gigaset.net is also displayed if no other VoIP accounts are configured.
        • Web Configurator (Status/Device): MAC identifier for auto-configuration is shown additionally to MAC address.
        • Interoperability with PBX 'Trixbox Pro' - bugfix for incoming calls
        • Australia: Daylight Saving Time corrected.

         

        How to update the firmware:

        You don't need to download files. The firmware is updated

        directly online by the Gigaset.

        You can easily initiate the update by three steps:

        1. Menu» Settings» Base» Firmware Update

        2. Enter base station system PIN (default setting: 0000)

        3. Press the display key "Yes" to start the download

        If your firmware is already up to date, the handset informs you. No action is needed then.

        How to check for your firmware version:

        • Via Web Configurator: Status » Firmware version » The first 5 digits indicate the number of the firmware update
        • If you are in a call (> 8 sec): Menu » Service-Info » Scroll to list entry number 4. The first 5 digits indicate the number of the firmware update

         

        Release notes are online, available for each product under "Service

        downloads", see below as example S685 IP. They are for all countries in

        english/german.

        gigaset.com/hq/en/product/GIGASETS685IP.html

      • Is it possible to install an old firmware on the device?

        No, this is impossible.

      • What do I have to note for the firmware update?

        Yes, please note the following prerequisites:

        • The base station is connected to the Internet.
        • No calls are being made via the fixed line network or VoIP.
        • There is no internal connection between the registered handsets or between the handset and the answering machine.
        • The base station menu is not open on any of the handsets.
      • Why are all the handsets de-registered from the VoIP base station and/or why isn’t it possible to register the handset again after a software update (LED of the basis station flashes sporadically)?

        One of the reasons for this condition could be that the software update was interrupted. The basis station tries permanently to accomplish the software update completely. Only after a successful update the device will be working again.

        In order to solve the problem, please ensure that the router is connected to the internet and that the Gigaset base station is connected to the router. Wait approx. 15 minutes. Afterwards the Gigaset should be working again.

        Please Note:
        If any router settings were changed, please ensure that the DHCP server of the Routers is working. In order to activate the DHCP Client at the Gigaset basisstation, please do the following steps:

        • Unplug the power-supply unit from the socket.
        • Press and hold down the paging key on the base station.
        • Plug in the power-supply unit again.

        Therewith the DHCP Client of the Gigaset is activated again and the existing IP address is deleted.

        If the Gigaset isn’t working again, please try the following steps to complete the software update:

        • connect the device to another LAN-Port of the routers and wait approx. 15 minutes, or
        • connect the device to a hub or switch and wait approx. 15 minutes, or
        • connect the device directly to the DSL modem / cable-modem and wait approx. 15 minutes
        • connect the device to another DSL modem / cable-modem and wait approx. 15 minutes
    • First installation
      • My handset displays „Server not accessible“. What can I do?

        In this status no VoIP calls are possible. Please check the following points:

        • Make sure that the Gigaset is connected to one of the LAN ports of the router and check, if the plug of the network cable are correctly engaged on the Gigaset base station and the router.
        • Make sure that the Gigaset gets an IP address from the router(blue LED illuminates at the base station).
        • Make sure that the router is connected to the internet.

        If all the above criteria has been met, please check the configuration of your VoIP provider. Thereto Start the menu on the handset "Settings" – "Base" - "VoIP Configuration" or open the Web page "Settings" - "Telephony" - "Connections".

    • First steps for troubleshooting
      • First steps for troubleshooting
      • Notes on operating a Gigaset IP base or GO-box via LAN cable on a router or modem.

        If you own a Gigaset IP Base / Gigaset GO-Box and it is connected to your router/modem via LAN cable, please check the following steps:



        • Use the LAN cable from the Gigaset packaging.
        • Connect the Gigaset base via LAN cable to the router (e.g. to LAN1). Please note: The blue LED of the Gigaset base must flash!
        • Please make sure that your internet connection is working. A working internet connection is required for telephony.
        • Please make sure that your telephony data (internet telephone numbers, provider-profile, …) is only entered in Gigaset base. If telephony data is also entered in the router, please delete it! Please note: Often an error message is displayed when telephony data is entered wrong (e.g. “Provider registration is not possible” or “Server not available”.
        • Furthermore each handset must be associated with the correct send connection and receive connection. Please check this by holding down the green button and selecting the first IP connection. Afterwards you have to press the green button briefly and dial a telephone number. In case of an error message such as "Connection is not established", please contact your provider.
        • If either you can only hear your call partner or your call partner can only hear you, change the STUN-settings in the web configurator of the base (activate if disabled and vice versa). If a call is possible afterwards, configure the send connection for all registered handsets.
        • If no call is possible after that, you can check your VoIP-line by echo test via Gigaset.net. The echo-service is available at the following telephone number: 12345#9 . After an announcement the echo-service will send back(directly as an echo) the voice data received from you. Please contact your provider if the echo test is okay.
      • Notes on operating a Gigaset phone on the analog telephone connection of a router or modem

        If you operate your Gigaset on the telephone connection of a router/modem, make sure that you have noticed the following points:


        • Use the phone cable from the Gigaset packaging.
        • If the router or modem does not have a phone jack, it is necessary to use the enclosed phone cable or the enclosed phone adapter of your router/modem.
        • Connect the cable to the router`s phone jack / phone port / FON port.
        • Please check if your telephone data (internet telephone number, provider-profile, …) for the used telephone connection in the router/modem were entered correctly.
        • Please make sure that your internet connection is working.


        If the problem persists, please contact your provider.

  • G
    • Gigaset.net
      • A connection is established with the other party, but you cannot hear them and/or they cannot hear you.
      • Can I make calls to non-Gigsaset.net callees?

        No. Both, caller and callee have to be in the Gigaset.net network.

      • How can I access the Gigaset.net directory?

        Press the Control key slightly longer then when accessing your directory. Scroll down to Gigaset.net by using the Control key and acknowledge by pressing the right-sided Display key.

        If you use a other handset there are three ways to enter the Gigaset.net directory:

        • Enter your directory and select Gigaset.net.
        • Dial 1188#9 and acknowledge by pressing the Talk key (green phone receiver symbol).
        • You can program the fast access function of key 1 for entering the Gigaset.net. For details on how to program the fast access function, please refer to your Gigaset’s manual.
      • How can I change my Gigaset.net nickname? How can I access my account data?

        Depending on your Gigaset, there are two different ways to access your account data:

        • Dial 1188#9 and acknowledge by pressing the Talk key. Enter Options by pressing the right-sided Display key. Scroll down to Own details by using the Control key and acknowledge by pressing the right-sided Display key.
        • Dial 1188#9 and acknowledge by pressing the Talk key. Search the Gigaset.net directory for a name. Enter Options by pressing the right-sided Display key. Scroll down to your own data by using the Control key and acknowledge by pressing the right-sided Display key. Your Gigaset.net number and name will be shown. 
      • How can I test, if Gigaset.net is working?

        An echo service is available for you to check

        your VoIP connection.

        The echo service is available in six languages:

        • 12341#9 (English)
        • 12342#9 (Dutch)
        • 12343#9 (Italian)
        • 12344#9 (French)
        • 12345#9 (German)
        • 12346#9 (Spanish)

        After an announcement, the echo service

        immediately sends back the voice data you

        have received in the form of an echo.

      • Is the Gigaset.net service free of charge?

        Yes. Calls via Gigaset.net are free of charge. Yet, if you do not have flat rate Internet access, costs will incur.

      • What happens to my Gigaset.net number and nickname, if my phone has to be repaired?

        Each Gigaset VoIP has an unalterable Gigaset.net number. If your phone just has to be repaired, you can keep both, nickname and number. But if your phone has to be swapped, you will get a new number and therefore have to choose a new nickname.

      • What is Gigaset.net?

        With Gigaset.net you can make free of charge phone calls to other Gigaset.net members all over the globe via the Internet. To use the service you do not have to register with a VoIP provider or make any additional settings. You just have to plug in your phone’s mains adapter and to establish a connection to the Internet. To activate the service, search the Gigaset.net directory for any nickname. Calls via Gigaset.net are free of charge. Yet, if you do not have flat rate Internet access, costs will incur.

      • Why I can’t receive calls via Gigaset.net anymore?

        If your Gigaset.net account has been idle for more than six weeks, it will be deactivated automatically. To reactivate your account, you have three options:

        • Search the Gigaset.net directory.
        • Make a call via Gigaset.net (call a phone number that ends with #9).
        • Reactivate your account via web-interface.
  • I
    • Installation / Configuration
      • Can I run more then one VoIP Device within one network (router)?

        Yes, you can use two or more VoIP devices within one network or behind a router.
        For some routers you need additional settings. In this case you have to configure for the different VoIP devices, different "Listen SIP Ports" and "Listen RTP Ports" to guarantee a correct data transmission. Our devices are preconfigured as follows:

        • Listen SIP Port: 5060
        • Listen RTP Port: 5004

        Please setup the next VoIP devices as follows:

        • Listen SIP Port: 5062
        • Listen RTP Port: 5006

        In some cases you have to configure a port forwarding for above ports at your router.

      • How I can check the connection to SIP Server of the VoIP provider?

        The blue LED must be illuminated and the handset must not show an error message. In case you are still not able to make a VoIP call, start the Connection Assistant on the handset. Select your VoIP provider and the device will download provider data from an internet server.

        • If an error message is shown there is no active Internet connection.
        • If you can download the provider data, there is an Internet connection and VoIP calls should be possible. Please note, VoIP must be the default connection.
      • How can I configure a VoIP connection?
      • How can I configure the different numbers to the handsets?

        The configuration can be done with the Web Configurator. Under “Settings” – “Telephony” – “Number assignment” you can configure the send – and receive numbers.

      • How can I connect the PC with the telephone's Web configurator?

        Prerequisites: A standard Web browser is installed on the PC e.g., Internet Explorer version 6.0 or higher, or Firefox version 1.0.4 or higher. The phone and PC are directly connected with each other via a router. The settings of any existing firewall installed on your PC allow the PC and phone to communicate with each other.

        There are two ways of connecting your PC to the Web configurator on the Gigaset:

         

        1. Via the phone's IP address in the local network

        Establish the current IP address of the phone. It is displayed when you open the following menu:

        • Menu-Settings-System-Local Network (enter PIN)

        Your phone's IP address can change if you have activated dynamic IP address Assignment

        • Launch the Web browser on your PC.
        • Enter http:// and the telephone's current IP address (for example:http://192.168.2.2) into the address field of the Web browser.
        • Press the return key.

        A connection is established to the phone's Web configurator.

        Warning:
        If one of the four parts of the IP address contains leading zeros (e.g., 002), these zeros must not be entered in the Web browser address field. Otherwise, the Web browser will not be able to establish a connection to the Web configurator.
        Example: The IP address 192.168.002.002 is displayed on the phone. 192.168.2.2 should be entered in the address field.

        2. Via the Gigaset configuration service, if the phone and PC are connected to the Internet

        Prerequisite: Your PC and phone are connected to the Internet.

         

        • Launch the Web browser on your PC.
        • Enter one of the following URLs into the Web browser's address field:

        www.gigaset-config.com
        www.gigaset-device.com

        • Press the return key.

         

        You will receive a message stating that the connection has been forwarded to phone.
        If several Gigaset phones can be reached via your Internet connection, you are asked which of these phones you would like to be connected to.
        After successfully forwarding the connection, the Web configurator's Login page is displayed in the Web browser.

         

        Please note:
        The connection between the PC and the Web configurator is a local connection (LAN connection). The Internet is only accessed to establish the connection.

      • How can I set up the default line type?

        You can set up the default line type in the menu of the handset under „Settings“ – „Base“ – „Default Line Type“ where you have the choice of the connection types „IP“ or „fixed line“.

      • How is it possible to switch between earpiece and handsfree mode with the Gigaset S685IP?

        To activate and deactivate the hadsfree mode, you must push the hadsfree key. It is impossible to end the function with the green Talk key.

      • I have received an auto configuration code from my VoIP provider. How can I use it to configure a VoIP account?
      • I will setup QoS (Quality of Service) on my Router. How much bandwidth do I have to reserve for VoIP connections?

        It depends on the type of compression. The bandwidth for Voice over IP is between 12 and 80 KBit/s. Please note that these values are theoretical. For practice: As much bandwidth as possible.

      • Is it possible to configure the Gigaset phone from a PC in other networks(Remote access)?

        The default setting for your phone only allows you to access your phone's Web configurator via a PC that is in the same local network as your phone. The subnet mask of the PC must match that of the phone. You can also allow access from PCs in other networks:

        • Open the Web configurator
        • Go to "Settings" - "IP Configuration"
        • Show Advanced Settings
        • Enable the option "Allow access from other networks"


        Warning: Authorising access from other networks increases the risk of unauthorised access. It is therefore recommended that you disable remote access if you no longer require it.

        Please note: The Web configurator services can only be accessed from other networks if your router passes on the service requests from "outside" to port 80 (the default port) of the phone. Make sure you read the user manual for your router. To establish a connection, the public IP address or the DNS name of the router and, where applicable, the port number on the router must be indicated in the Web browser of the remote PC.

      • I’m using fix IP addresses. What do I have to consider?

        In case of using fix IP addresses, you have to configure additional setting via the Web Configuration.
        Please open in the Web configuration the option “Settings” – “IP-Configuration”. The IP address and the Subnet Mask must fit to your Routers IP range. For the Default Gateway and DNS Server you should enter the Routers IP address.

      • My handset displays „ Provider registration failed“. What can I do?

        Please check the configuration of your VoIP provider. Thereto start the

        menu on the handset „Settings“ – „Base“ - „VoIP Configuration“ or open

        the Web page "Settings" - "Telephony" - "Connections".

      • My handset displays „Server not accessible“. What can I do?

        In this status no VoIP calls are possible. Please check the following points:

        • Make sure that the Gigaset is connected to one of the LAN ports of the router and check, if the plug of the network cable are correctly engaged on the Gigaset base station and the router.
        • Make sure that the Gigaset gets an IP address from the router(blue LED illuminates at the base station).
        • Make sure that the router is connected to the internet.

        If all the above criteria has been met, please check the configuration of your VoIP provider. Thereto Start the menu on the handset "Settings" – "Base" - "VoIP Configuration" or open the Web page "Settings" - "Telephony" - "Connections".

      • What do the VoIP Error Codes in the display of the handset mean?
      • What does the blue light at the base station mean?

        If the blue LED glows, the base station is connected to the power line and with a network cable to a high speed internet router. During data transmission the light flashes

      • What is VLAN-Tagging and how can I use it?

        With VLAN-Tagging you can connect your base station to a local network that is divided into virtual subnetworks (VLAN – Virtual Local Area Network). In a tagged VLAN, data packets are assigned to the individual subnetworks via tags (markings) that consist of a VLAN Identifier and the VLAN Priority, amongst others. The VLAN Identifier identifies the subnetwork. The VLAN Priority allows voice data transport to take priority, for example.

        You will need to save the VLAN Identifier / VLAN Priority on the base station. Your VLAN provider will supply you with this data.

         

        Use VLAN Tagging

        • Select Yes if you want the base station to use VLAN tagging.

        VLAN Identifier

        • Enter the VLAN Identifier. Numbers ranging from 0–4094 (12-bit values) are permitted.

        VLAN Priority

        • Enter the VLAN Priority. Numbers ranging from 0–7 (3-bit values) are permitted.

        If the details in VLAN Identifier or VLAN Priority are incorrect, you will no longer be able to establish a LAN connection to and from the base station. You must carry out a hardware reset (reset the base station using the paging key). This means that all base station settings are lost.

      • Where can I find the IP address of the device?

        You can read out the IP address at the handset.

        Open menu - „Settings“ – „Base“ resp. "System" – „Local network“ – „IP-Address“

        Please note there must be a connection to your router.

      • Which settings do I have to do for the VoIP Provider "Voipbuster"?
      • Which voice codecs does the Gigaset offer and why do I need it?

        The following voice codecs are supported by your phone:

        G.722

        Excellent voice quality. The broadband speech codec G.722 works at the same

        bit rate as G.711 (64 kbit/s per speech connection) but with a higher sampling

        rate. This allows higher frequencies to be played back. The speech tone is therefore

        clearer and better than for the other codecs (High Definition Sound Performance).

        G.711 a law / G.711 μ law

        Excellent voice quality (comparable with ISDN). The necessary bandwidth is

        64 kbit/s per voice connection.

        G.726

        Good voice quality (inferior to that with G.711 but better than with G.729).

        Your phone supports G726 with a transmission rate of 32 kbit/s per voice

        connection.

        G.729

        Average voice quality. The necessary bandwidth is less than or equal to 8 kbit/s

        per voice connection.

        To save additional bandwidth and transmission capacity, on VoIP connections

        that use the G.729 codec you can suppress the transmission of voice packets in

        pauses ("Silence Suppression"). Instead of the background noises in your environment,

        your caller then hears a synthetic noise generated in the receiver

        (option: Enable Annex B for codec G.729).

      • Why can I not reach the WEB interface of the phone?

        You probably entered the IP address incorrectly. If you read out the routers IP address, the address is displayed like that: 192.169.002.003 Enter the Address in the address bar of the inter browser like that: 192.168.2.3

      • Why the Web Configurator does react slowly or why does the Web Configurator displays entries not completely?

        The max number of connections between a browser and the device is limited. With the following settings you can fix the problem:

        • Internet Explorer:
          Chance the following entry in the Windows Registry "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\InternetSettings\MaxConnectionsPerServer" to value "2". Stop the Internet Explorer and start it again. Info! There is another problem if this entry is not available.
        • Opera:
          Select from the menu the options „Extra“– Settings“. Select in the dialog “Settings” the option “Advanced” and the “Network”. Change “Max. Server connections” to “2” and click on OK. Restart the Opera Browser.
        • Firefox:
          Enter in the address bar "about:config" and press „Enter“. Enter “connection” in the filter list and select "network.http.max-persistent-connections-per-server" in the settings list. Right mouse click and select „Change“in the menu. Change the value to „2“in the dialog. Restart the Firefox Browser.
    • IP Configuration
      • I will setup QoS (Quality of Service) on my Router. How much bandwidth do I have to reserve for VoIP connections?

        It depends on the type of compression. The bandwidth for Voice over IP is between 12 and 80 KBit/s. Please note that these values are theoretical. For practice: As much bandwidth as possible.

      • Is it possible to configure the Gigaset phone from a PC in other networks(Remote access)?

        The default setting for your phone only allows you to access your phone's Web configurator via a PC that is in the same local network as your phone. The subnet mask of the PC must match that of the phone. You can also allow access from PCs in other networks:

        • Open the Web configurator
        • Go to "Settings" - "IP Configuration"
        • Show Advanced Settings
        • Enable the option "Allow access from other networks"


        Warning: Authorising access from other networks increases the risk of unauthorised access. It is therefore recommended that you disable remote access if you no longer require it.

        Please note: The Web configurator services can only be accessed from other networks if your router passes on the service requests from "outside" to port 80 (the default port) of the phone. Make sure you read the user manual for your router. To establish a connection, the public IP address or the DNS name of the router and, where applicable, the port number on the router must be indicated in the Web browser of the remote PC.

      • I’m using fix IP addresses. What do I have to consider?

        In case of using fix IP addresses, you have to configure additional setting via the Web Configuration.
        Please open in the Web configuration the option “Settings” – “IP-Configuration”. The IP address and the Subnet Mask must fit to your Routers IP range. For the Default Gateway and DNS Server you should enter the Routers IP address.

      • What is VLAN-Tagging and how can I use it?

        With VLAN-Tagging you can connect your base station to a local network that is divided into virtual subnetworks (VLAN – Virtual Local Area Network). In a tagged VLAN, data packets are assigned to the individual subnetworks via tags (markings) that consist of a VLAN Identifier and the VLAN Priority, amongst others. The VLAN Identifier identifies the subnetwork. The VLAN Priority allows voice data transport to take priority, for example.

        You will need to save the VLAN Identifier / VLAN Priority on the base station. Your VLAN provider will supply you with this data.

         

        Use VLAN Tagging

        • Select Yes if you want the base station to use VLAN tagging.

        VLAN Identifier

        • Enter the VLAN Identifier. Numbers ranging from 0–4094 (12-bit values) are permitted.

        VLAN Priority

        • Enter the VLAN Priority. Numbers ranging from 0–7 (3-bit values) are permitted.

        If the details in VLAN Identifier or VLAN Priority are incorrect, you will no longer be able to establish a LAN connection to and from the base station. You must carry out a hardware reset (reset the base station using the paging key). This means that all base station settings are lost.

      • Where can I find the IP address of the device?

        You can read out the IP address at the handset.

        Open menu - „Settings“ – „Base“ resp. "System" – „Local network“ – „IP-Address“

        Please note there must be a connection to your router.

      • Which voice codecs does the Gigaset offer and why do I need it?

        The following voice codecs are supported by your phone:

        G.722

        Excellent voice quality. The broadband speech codec G.722 works at the same

        bit rate as G.711 (64 kbit/s per speech connection) but with a higher sampling

        rate. This allows higher frequencies to be played back. The speech tone is therefore

        clearer and better than for the other codecs (High Definition Sound Performance).

        G.711 a law / G.711 μ law

        Excellent voice quality (comparable with ISDN). The necessary bandwidth is

        64 kbit/s per voice connection.

        G.726

        Good voice quality (inferior to that with G.711 but better than with G.729).

        Your phone supports G726 with a transmission rate of 32 kbit/s per voice

        connection.

        G.729

        Average voice quality. The necessary bandwidth is less than or equal to 8 kbit/s

        per voice connection.

        To save additional bandwidth and transmission capacity, on VoIP connections

        that use the G.729 codec you can suppress the transmission of voice packets in

        pauses ("Silence Suppression"). Instead of the background noises in your environment,

        your caller then hears a synthetic noise generated in the receiver

        (option: Enable Annex B for codec G.729).

    • Info services
      • How can I activate/deactivate and configure the info services?

        You can activate and deactivate the Info services for every handset:

        • Open the following Web page of the Web configurator: Settings - Info services on screensaver.
        • Activate Yes / No to switch the display of text information on or off.
        • Click Set to save the settings in your phone.

         

        Configuring info services:

        Click the link www.gigaset.net/myaccount or enter the URL into the address field of a different browser window.

        Enter the account data shown on the Info services on screensaver Web page into the fields for the user account.

        This will open a Web page where you can compile your info service.

        Define which information should be sent regularly to your handset.

      • Which Info Services are available?

        You will find an overview of the Info Services on our Gigaset website:

        > Info Services

         

        Please note that the new Info Services My Friends and Gigatweet only works with Gigaset C430 IP, C430A IP, C530 IP, C530A IP, C590 IP, C595 IP, N300 IP, N300A IP, C610 IP, C610A IP.

      • Why does the handset not display the info service information in idle mode(screensaver)?

        If the handset does not display the info service information in idle mode, please check the following handset settings:

        • Activate the Screensaver in the menu: Menu – Settings – Display – Screen saver
        • In the screensaver settings, the option Info services must be set as Screensaver

         

        Incoming text information via internet will overwrite the Screensaver.

         

        Precondition: The info service must be activated.

        • Open the following Web page of the Web configurator: Settings - Info services
        • Activate Yes to switch the display of text information on.
        • Click Set to save the settings in your phone.

         

        Configuring info services:

        Click the link www.gigaset.net/myaccount or enter the URL into the address field of a different browser window.

        Enter the account data shown on the 'Info services on screensaver' Web page into the fields for the user account. This will open a Web page where you can compile your info service. Define which information should be sent regularly to your handset.

         

         

  • M
    • Messenger
      • How can I add someone to my buddy list?

        Your phone is registered with Gigaset.net’s Jabber server.

        It has its own Jabber account. You can use this account to chat with other Gigaset.net members via your Gigaset IP-phone. To make changes to your buddy list, you have got to use Jabber clients like PSI or Miranda (www.swissjabber.ch).You have to use a Jabber client to add someone to your buddy list. Enter your friend’s Jabber ID (e.g. 21421524001#9@jabber.gigaset.net) and ask for permission to add him/her to your buddy list. If your friend acknowledges your request, he/she will be added to your buddy list.

      • How can I add someone to my buddy list?

        Your phone is registered with Gigaset.net’s Jabber server.

        It has its own Jabber account. You can use this account to chat with other Gigaset.net members via your Gigaset IP-phone. To make changes to your buddy list, you have got to use Jabber clients like PSI or Miranda (www.swissjabber.ch).
        You have to use a Jabber client to add someone to your buddy list. Enter your friend’s Jabber ID (e.g. 21421524001#9@jabber.gigaset.net) and ask for permission to add him/her to your buddy list. If your friend acknowledges your request, he/she will be added to your buddy list.

      • How can I chat with MSN, ICQ, Yahoo… users?

        Basically you need a Jabber account and an MSN, ICQ, Yahoo… account. Further you need a Jabber configuration software to setup a transport server and configure the Buddy list. The last point is to enter the Jabber account data in the handset. Further infos can be found under www.jabber.org


        Messaging with Gigaset IP-phones
        Sample: Jabber - Yahoo Transport

        Requirements:

        • Gigaset is connected to the Internet
        • Yahoo! Messenger access
        • Jabber access
        • Jabber messenger software


        1. Jabber account:
        First off all you need a Jabber account. Under the below link some Jabber registration servers are shown:
        www.jabber.org/user/publicservers.shtml
        In the below sample we selected the "amessage.info" server with the following account settings:
        User: 123456789@amessage.info
        Password: 987654321

        2. Jabber Messenger
        A Jabber Messenger is needed. We choose the „PSI“ Messenger. You can download the Software from the following Internet page: psi-im.org

        • Account setup
        • Add
        • Choose a name and register new account
        • Add
        • Key in your JabberID (e.g. 123456789@amessage.info) and your password (e.g. 987654321)
        • Register
        • Go online
        • Click with the right mouse button on -> Actions -> Service discovery
        • Address: Select a Jabber Server with Yahoo support. Please note, that the server status is “Online”. In our sample we support jabber.ccc.de.
        • Click with the right mouse button on Jabber Transport (e.g. Yahoo! IM Gateway)
        • Register
        • Enter the user name and the password of your Yahoo account.

        User: testnutzer
        Password: 123456789

        For Buddy list creation you must use the Messenger software on your computer (e.g.. PSI)

        3. Gigaset Settings:
        Open the WEB Configurator of the Gigaset and select in the menu the option “Settings” - „Messaging“ – “Messenger” and enter your account data as follows:

        • Messenger Server: amessage.info (Your Jabber Server)
        • User ID: 123456789@amessage.info (Ihre Jabber ID)
        • Password: 987654321(Your Jabber Password)
        • Resource: S675 IP (Any Name)
        • Priority: 1 (1.. 9999, high.. low)


      • How can I create a new Jabber account?

        You can use any active Jabber account with your phone. If you intend to use your Gigaset.net Jabber account, do as follows:

         

        Enter your Gigaset’s Web interface (Web configurator).

        • Go to Settings - Messaging - Messenger.Select Gigaset.net as your Jabber server.
        • Your Gigaset.net number and password will be shown.
        • Use your Jabber PC client (PSI, Miranda…) to activate the account:
        • Do not create a new account. Your account already exists on the Gigaset.net server.
        • Enter your Jabber ID and password.
        • Unselect SSL connection (SSL connections are not supported) and finish the registration.
        • Tip: Your Jabber ID is YOURGIGASETDOTNETNUMBER@jabber.gigaset.net (e.g. 21721123001#9@jabber.gigaset.net).
      • How can I setup the messenger user data?

        The messenger setup can be done in the Web Configurator.

      • Which Messenger Client is supported?

        XMPP Messenger (Jabber)

  • N
    • Notes on Caller ID (CID)
      • Notes on Caller ID (CID)

        By default, the number of the caller is shown in the display of your Gigaset telephone. You do not have to make any other settings on your Gigaset telephone. However, if the caller's number is not displayed, this can be due to the following:

        - You have not ordered CID from your network provider or
        - Your telephone is connected through a PBX that does not transmit all information.

        Is your telephone connected through a PBX/gateway?
        You can establish this by checking for an additional device connected between your telephone and house connection, e.g., a PBX, gateway etc.
        In most cases, simply resetting this device will remedy the situation:
        - Briefly disconnect the power plug of your PBX.
        - Re-insert the plug and wait for the device to restart.

        If the caller number is still not displayed:
        Check the CID settings of your PBX and activate this function if necessary. In the user guide for the device, search for the term "CID" (or an alternative term such as "phone number transmission", "caller ID", ..).

        If necessary, contact the device manufacturer. If this does not resolve the problem, it is possible that your network provider does not support the CID service for this number.

        Have you ordered the CID service from your network provider?
        Check whether your provider supports Caller ID (CID) and that the function has been activated for you. If necessary, contact your provider.

  • O
  • R
    • Reset procedures
      • How can I reset the base station?

        Factory conditions:

        • Open “Menu”- “Settings” – “Base”/"System" – “Base Reset”
        • Press “OK”

        All individual settings are resetted.

         

        Hardware reset:

        • Unplug the power-supply unit from the socket.
        • Press and hold down the paging key on the base station.
        • Plug in the power-supply unit again.
        • Keep the paging key on the base station pressed for 5 more seconds.

        The entire contents of the memory will be deleted. All portable handsets will be deregistrationed. The system code will be reset to 0000.

         

         

      • How can I reset the handset to factory conditions?
        • Switch off handset
        • Press 1, 4 and 7 and switch on the handset (SERVICE will appear)
        • Enter 4 6 8 5 4 6 3 (HOTLINE)

        Handset switches off

         

         

        Handset is reset to the default setting (Phonebook and Redial list are empty)

    • Router selection
  • S
    • SMS
      • Can I also send SMS via VoIP?

        You can use your telephone to send and receive SMS messages via fixed line network and VoIP.

        You can receive SMS messages via all of your telephone`s connections (with the exception of Gigaset.net). You must explicitly specify the (send) line via which the SMS are to be sent (fixed line network or one of your VoIP connections).

        Precondition: Your fixed line network and VoIP provider support SMS functionality.

         

        Setting the send line:

        You define the send line when setting the SMS centres. For each individual SMS centre, you can specify which of your lines is to be used to send SMS messages when this SMS centre is activated as the send centre.

        • Open Menu - Messaging - SMS - Settings - Service Centres
        • Select SMS Centres (e.g. SMS-Centre. 1) and press OK
        • Scroll to the Send via line
        • Press the display key Edit
        • Select the VoIP- or fixed line connection and press OK
        • Press the display key Save to save the changes

         

      • There is a message “Transferring SMS” in the Display. What can I do?

        This message appears during SMS transfer. If your Gigaset is not connected to the telphone line, the message is displayed permanent. You can do the following steps to clear the message:

        • Connect the device to the telphone line OR
        • Unplug and plug in the power supply - within 30 seconds you have to start the SMS menu and in the SMS menu the service numbers have to be deleted OR
        • Reset the device to its factory settings (Menu - Settings – Base – Base Reset)
    • Set up a VoIP account
      • How can I configure the different numbers to the handsets?

        The configuration can be done with the Web Configurator. Under “Settings” – “Telephony” – “Number assignment” you can configure the send – and receive numbers.

      • My handset displays „Server not accessible“. What can I do?

        In this status no VoIP calls are possible. Please check the following points:

        • Make sure that the Gigaset is connected to one of the LAN ports of the router and check, if the plug of the network cable are correctly engaged on the Gigaset base station and the router.
        • Make sure that the Gigaset gets an IP address from the router(blue LED illuminates at the base station).
        • Make sure that the router is connected to the internet.

        If all the above criteria has been met, please check the configuration of your VoIP provider. Thereto Start the menu on the handset "Settings" – "Base" - "VoIP Configuration" or open the Web page "Settings" - "Telephony" - "Connections".

      • Which settings do I have to do for the VoIP Provider "Voipbuster"?
    • Send and receive connections
  • T
    • Telephone via VoIP
      • I will setup QoS (Quality of Service) on my Router. How much bandwidth do I have to reserve for VoIP connections?

        It depends on the type of compression. The bandwidth for Voice over IP is between 12 and 80 KBit/s. Please note that these values are theoretical. For practice: As much bandwidth as possible.

      • My handset displays „Server not accessible“. What can I do?

        In this status no VoIP calls are possible. Please check the following points:

        • Make sure that the Gigaset is connected to one of the LAN ports of the router and check, if the plug of the network cable are correctly engaged on the Gigaset base station and the router.
        • Make sure that the Gigaset gets an IP address from the router(blue LED illuminates at the base station).
        • Make sure that the router is connected to the internet.

        If all the above criteria has been met, please check the configuration of your VoIP provider. Thereto Start the menu on the handset "Settings" – "Base" - "VoIP Configuration" or open the Web page "Settings" - "Telephony" - "Connections".

      • Which voice codecs does the Gigaset offer and why do I need it?

        The following voice codecs are supported by your phone:

        G.722

        Excellent voice quality. The broadband speech codec G.722 works at the same

        bit rate as G.711 (64 kbit/s per speech connection) but with a higher sampling

        rate. This allows higher frequencies to be played back. The speech tone is therefore

        clearer and better than for the other codecs (High Definition Sound Performance).

        G.711 a law / G.711 μ law

        Excellent voice quality (comparable with ISDN). The necessary bandwidth is

        64 kbit/s per voice connection.

        G.726

        Good voice quality (inferior to that with G.711 but better than with G.729).

        Your phone supports G726 with a transmission rate of 32 kbit/s per voice

        connection.

        G.729

        Average voice quality. The necessary bandwidth is less than or equal to 8 kbit/s

        per voice connection.

        To save additional bandwidth and transmission capacity, on VoIP connections

        that use the G.729 codec you can suppress the transmission of voice packets in

        pauses ("Silence Suppression"). Instead of the background noises in your environment,

        your caller then hears a synthetic noise generated in the receiver

        (option: Enable Annex B for codec G.729).

    • Telephone via fixed line
    • Troubleshooting
      • My handset displays „Server not accessible“. What can I do?

        In this status no VoIP calls are possible. Please check the following points:

        • Make sure that the Gigaset is connected to one of the LAN ports of the router and check, if the plug of the network cable are correctly engaged on the Gigaset base station and the router.
        • Make sure that the Gigaset gets an IP address from the router(blue LED illuminates at the base station).
        • Make sure that the router is connected to the internet.

        If all the above criteria has been met, please check the configuration of your VoIP provider. Thereto Start the menu on the handset "Settings" – "Base" - "VoIP Configuration" or open the Web page "Settings" - "Telephony" - "Connections".

      • What do the VoIP Error Codes in the display of the handset mean?
      • Why are all the handsets de-registered from the VoIP base station and/or why isn’t it possible to register the handset again after a software update (LED of the basis station flashes sporadically)?

        One of the reasons for this condition could be that the software update was interrupted. The basis station tries permanently to accomplish the software update completely. Only after a successful update the device will be working again.

        In order to solve the problem, please ensure that the router is connected to the internet and that the Gigaset base station is connected to the router. Wait approx. 15 minutes. Afterwards the Gigaset should be working again.

        Please Note:
        If any router settings were changed, please ensure that the DHCP server of the Routers is working. In order to activate the DHCP Client at the Gigaset basisstation, please do the following steps:

        • Unplug the power-supply unit from the socket.
        • Press and hold down the paging key on the base station.
        • Plug in the power-supply unit again.

        Therewith the DHCP Client of the Gigaset is activated again and the existing IP address is deleted.

        If the Gigaset isn’t working again, please try the following steps to complete the software update:

        • connect the device to another LAN-Port of the routers and wait approx. 15 minutes, or
        • connect the device to a hub or switch and wait approx. 15 minutes, or
        • connect the device directly to the DSL modem / cable-modem and wait approx. 15 minutes
        • connect the device to another DSL modem / cable-modem and wait approx. 15 minutes
  • V
  • W
    • Web user interface
      • How can I connect the PC with the telephone's Web configurator?

        Prerequisites: A standard Web browser is installed on the PC e.g., Internet Explorer version 6.0 or higher, or Firefox version 1.0.4 or higher. The phone and PC are directly connected with each other via a router. The settings of any existing firewall installed on your PC allow the PC and phone to communicate with each other.

        There are two ways of connecting your PC to the Web configurator on the Gigaset:

         

        1. Via the phone's IP address in the local network

        Establish the current IP address of the phone. It is displayed when you open the following menu:

        • Menu-Settings-System-Local Network (enter PIN)

        Your phone's IP address can change if you have activated dynamic IP address Assignment

        • Launch the Web browser on your PC.
        • Enter http:// and the telephone's current IP address (for example:http://192.168.2.2) into the address field of the Web browser.
        • Press the return key.

        A connection is established to the phone's Web configurator.

        Warning:
        If one of the four parts of the IP address contains leading zeros (e.g., 002), these zeros must not be entered in the Web browser address field. Otherwise, the Web browser will not be able to establish a connection to the Web configurator.
        Example: The IP address 192.168.002.002 is displayed on the phone. 192.168.2.2 should be entered in the address field.

        2. Via the Gigaset configuration service, if the phone and PC are connected to the Internet

        Prerequisite: Your PC and phone are connected to the Internet.

         

        • Launch the Web browser on your PC.
        • Enter one of the following URLs into the Web browser's address field:

        www.gigaset-config.com
        www.gigaset-device.com

        • Press the return key.

         

        You will receive a message stating that the connection has been forwarded to phone.
        If several Gigaset phones can be reached via your Internet connection, you are asked which of these phones you would like to be connected to.
        After successfully forwarding the connection, the Web configurator's Login page is displayed in the Web browser.

         

        Please note:
        The connection between the PC and the Web configurator is a local connection (LAN connection). The Internet is only accessed to establish the connection.

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