Assistance pour Gigaset C380

Gigaset C380
Bienvenue sur la page d'assistance du Gigaset C380. Au sein de cette rubrique, vous trouverez des répons plues aux questions less fréquentes. Des manuels utilisateurs, ainsi que des logiciels et micrologiciels à télécharger. Vous trouverez également des tutoriels vidéos, qui vous aideront dans vos installations. Dans le cas d'un produit défectueux, vous pouvez enregistrer votre Gigaset C380 afin qu'il soit réparé. De plus, vous trouverez des accessoires pour votre Gigaset C380. Si vous souhaitez vérifier avec quels produits votre Gigaset C380 est compatible, retrouvez l'intégralité de la liste ci-dessous. Enfin, vous pouvez également comprendre apprendre comment enregistrer votre Gigaset C380 avec d'autres périphériques.

Réponses aux questions les plus fréquentes

Vous avez des questions concernant un produit Gigaset ? Trouvez les réponses ici.

Top 10 FAQs

  • First steps for troubleshooting
  • Base reset
    • Unplug the power-supply unit from the socket.
    • Press and hold down the paging key on the base station.
    • Plug in the power-supply unit again.
    • Keep the paging key on the base station pressed.
    • Release the paging key after 3 seconds.


    PLEASE NOTE! The entire contents of the memory will be deleted. All portable handsets will be deregistered. The system code will be reset to 0000.

  • Notes on operating a Gigaset phone on the analog telephone connection of a router or modem

    If you operate your Gigaset on the telephone connection of a router/modem, make sure that you have noticed the following points:


    • Use the phone cable from the Gigaset packaging.
    • If the router or modem does not have a phone jack, it is necessary to use the enclosed phone cable or the enclosed phone adapter of your router/modem.
    • Connect the cable to the router`s phone jack / phone port / FON port.
    • Please check if your telephone data (internet telephone number, provider-profile, …) for the used telephone connection in the router/modem were entered correctly.
    • Please make sure that your internet connection is working.


    If the problem persists, please contact your provider.

  • Notes on Caller ID (CID)

    By default, the number of the caller is shown in the display of your Gigaset telephone. You do not have to make any other settings on your Gigaset telephone. However, if the caller's number is not displayed, this can be due to the following:

    - You have not ordered CID from your network provider or
    - Your telephone is connected through a PBX that does not transmit all information.

    Is your telephone connected through a PBX/gateway?
    You can establish this by checking for an additional device connected between your telephone and house connection, e.g., a PBX, gateway etc.
    In most cases, simply resetting this device will remedy the situation:
    - Briefly disconnect the power plug of your PBX.
    - Re-insert the plug and wait for the device to restart.

    If the caller number is still not displayed:
    Check the CID settings of your PBX and activate this function if necessary. In the user guide for the device, search for the term "CID" (or an alternative term such as "phone number transmission", "caller ID", ..).

    If necessary, contact the device manufacturer. If this does not resolve the problem, it is possible that your network provider does not support the CID service for this number.

    Have you ordered the CID service from your network provider?
    Check whether your provider supports Caller ID (CID) and that the function has been activated for you. If necessary, contact your provider.

  • Which batteries should I use for the Gigaset handset?

    Recommented batteries:

    For Gigaset handsets, use only the batteries approved by Gigaset. The high quality standard guarantees safe use and a long service life.
    NiMh round cells type AAA can be purchased in our Gigaset online shop.

  • Reset the handset to factory conditions
    • Turn off the handset.
    • Turn it on with the pressed key-combination 1 - 4 - 7.
    • Enter the following keys: 4 - 6 - 8 - 5 - 4 - 6 - 3


    The following handset settings are in factory condition now:

    Directory

    Tones

    Language

    Softkeys

    Select Base: Best Base

  • Reset the base station to factory conditions

    How do I completely reset the base station?

     

    Unplug the power-supply unit from the socket.

    Press and hold down the paging key on the base station.

    Plug in the power-supply unit again.

    Keep the paging key on the base station pressed for 7 more seconds.

    PLEASE NOTE!

    After the power-supply unit has been plugged in, the paging key must not be held down for longer than thirty seconds. If it is, you will hear a loud noise!!!

    The noise can be stopped by carrying out the reset again.

    The entire contents of the memory will be deleted.

    All portable handsets will be deregistrationed.

    The system code will be reset to 0000.

  • Will the base station ring on an incoming call?

    The base station Gigaset C380/385 have an integrated loudspeaker so on an external call the handset and base will ring.

    It is possible to change or switch off the ringer volume from the base.

  • How can I deregister handsets from the base?

toutes les FAQ par sujet

  • A
  • C
    • Call list
    • Connected to a PABX
      • Compatibilité
        • Does the C38H / C380 / C385 support OPCAP

          English: Open Platform For Cordless Applications

          The meaning of OPCAP:

          Open Platform For Cordless Applications

          This interface allows using different applications with a cordless telephone.

          The handset Gigaset C38H supports OPCAP.

          The base stations Gigaset C380 / C385 supports OPCAP.

          The support of OPCAP affords you to register the Gigaset M34 USB to the base station Gigaset C380 / C385 and to use its functions. These are among others:

           

          VoIP with Skype. The PC needs a separate internet connection.

          Remote control from PC programs

          Use of messenger programs like MSN, Yahoo, ICQ, and others.

          Configuration of directories.

        • Which headsets are compatible?

          The following headsets have been tested with the C38H:

          Plantronics M40

          Plantronics MX100

          Plantronics MX150

          A compatibility list of tested headsets can be found on the Internet at www.plantronics.com/productfinder.

          With a connecting cable 8800-00-61 from GN/Jabra you can use:

          GN 2200 Mon NC

          GN 2000 sound tube

          GN 2000 Mono NC

          GN 2100 3in1 Micro

          GN 2100 3in1 Flex NC

          GN 2200 Duo Flex NC

          GN 2000 sound tube

          GN 2000 Duo NC

          GN 2100 Duo Micro

          GN 2100 Duo Flex NC

    • D
      • Display
        • Directory / Phone book
          • How many entries can be saved in the directory and lists?

            You can save up to 150 entries in the directory.

            You can create a personalised directory for your own individual handset. However, you can send the list or individual entries to other handsets.

            Length of entries

            Number: max. 32 digits

            Name: max. 16 characters

        • Date & Time
          • Why is the time incorrectly shown and why does it change automatically?

            Our Gigaset systems AL180/185, A

            S 280/285, A 580/585, C380/385, SL 780/785 take over the date and time during a CLIP message automatically.

            The transmission from the date and time is carried out by e.g Router, Modems, PABX or switchboards, depending on the manufacturer. In some cases it could happen that a wrong date and time was transfered.

             


            You can switch off the automatically take over from date and time:

            For all bases Gigaset AL180/280/185/285 ; AS 280/285 ; A 380/385 ; A 580/585 ; C 380/385

                * Press menukey
                * Select Settings
                * Select Base
                * Enter 94762001
                * The display shows : "Eeprom"
                * Now enter the following figures
                * Figures for bases
                      o  with answering machine: 49325 49372 32796 and press OK
                      o  ohne without answering machine: 02130 02075 18651  and press OK
                * After entering OK you will see "Saved" in the display.
                * Unplug and plug the power supply after this procedure.



            For all basesGigaset SL780/785

                * Press menukey
                * Enter * # 05 #
                * You will see " System 9" in the display
                * Enter 4762001
                * You will see "Eeprom" in the display
                * Now enter the following figures
                * Figures for bases
                      o  witht answering machine: 12708 12303 12556 und OK drücken
                      o  without answering machine: 30893 30915 31168  und OK drücken
                * After entering OK you will see "Saved" in the display.
                * Unplug and plug the power supply after this procedure.

      • F
        • First steps for troubleshooting
          • First steps for troubleshooting
          • Notes on operating a Gigaset phone on the analog telephone connection of a router or modem

            If you operate your Gigaset on the telephone connection of a router/modem, make sure that you have noticed the following points:


            • Use the phone cable from the Gigaset packaging.
            • If the router or modem does not have a phone jack, it is necessary to use the enclosed phone cable or the enclosed phone adapter of your router/modem.
            • Connect the cable to the router`s phone jack / phone port / FON port.
            • Please check if your telephone data (internet telephone number, provider-profile, …) for the used telephone connection in the router/modem were entered correctly.
            • Please make sure that your internet connection is working.


            If the problem persists, please contact your provider.

      • H
        • Headset interface
          • Where can I connect the headset on the Gigaset C38H?

            On the left side you will find a 2.5mm headset phone jack.

          • Which headsets are compatible?

            The following headsets have been tested with the C38H:

            Plantronics M40

            Plantronics MX100

            Plantronics MX150

            A compatibility list of tested headsets can be found on the Internet at www.plantronics.com/productfinder.

            With a connecting cable 8800-00-61 from GN/Jabra you can use:

            GN 2200 Mon NC

            GN 2000 sound tube

            GN 2000 Mono NC

            GN 2100 3in1 Micro

            GN 2100 3in1 Flex NC

            GN 2200 Duo Flex NC

            GN 2000 sound tube

            GN 2000 Duo NC

            GN 2100 Duo Micro

            GN 2100 Duo Flex NC

      • N
        • Notes on Caller ID (CID)
          • Notes on Caller ID (CID)

            By default, the number of the caller is shown in the display of your Gigaset telephone. You do not have to make any other settings on your Gigaset telephone. However, if the caller's number is not displayed, this can be due to the following:

            - You have not ordered CID from your network provider or
            - Your telephone is connected through a PBX that does not transmit all information.

            Is your telephone connected through a PBX/gateway?
            You can establish this by checking for an additional device connected between your telephone and house connection, e.g., a PBX, gateway etc.
            In most cases, simply resetting this device will remedy the situation:
            - Briefly disconnect the power plug of your PBX.
            - Re-insert the plug and wait for the device to restart.

            If the caller number is still not displayed:
            Check the CID settings of your PBX and activate this function if necessary. In the user guide for the device, search for the term "CID" (or an alternative term such as "phone number transmission", "caller ID", ..).

            If necessary, contact the device manufacturer. If this does not resolve the problem, it is possible that your network provider does not support the CID service for this number.

            Have you ordered the CID service from your network provider?
            Check whether your provider supports Caller ID (CID) and that the function has been activated for you. If necessary, contact your provider.

      • P
        • Pile
          • Which batteries should I use for the Gigaset handset?

            Recommented batteries:

            For Gigaset handsets, use only the batteries approved by Gigaset. The high quality standard guarantees safe use and a long service life.
            NiMh round cells type AAA can be purchased in our Gigaset online shop.

      • R
      • S
        • Settings / Using / Handling
          • How I get back my language ?

            You can view the display texts in different languages.

            The current language is indicated by a hook

            If you accidentally choose a language you do not understand:

             

            Open Menu Press Menu soft-key

            7 3 2Press keys in sequence: 7 3 2

            Select the correct language and press

            OK the OK softkey

          • How can I do an external call with the Gigaset C380/C385 ?

            Enter the number and press the talk key

            No dial tone after pressing the talk key?

            Please note that you have to press and hold the talk key to hear the dial tone. By pressing the talk key briefly you will open the redial list from the last 10 numbers.

            If you press the hands free key you will hear the dial tone directly

          • Why is there a delay in the call setup?

      Téléchargements

      Obtenir les mises à jour des manuels et logiciels de votre produit Gigaset
      Manuals
      • Gigaset C380 Mode d'emploi (version complète) livephone fr FR

      • Gigaset C385/C380 Mode d'emploi (version complète) fr FR

      Firmware
      Software

      Vérifier la compatibilité

      Vérifier si un combiné Gigaset spécifique est compatible avec une base Gigaset ou un routeur DECT
      Vérifier la compatibilité d'un combiné et d'une base en sélectionnant des fonctions.

      Enregistrer un combiné sur une base

      Vous avez une base Gigaset C380 et vous souhaitez enregistrer un combiné ?
      Enregistrer un combiné avec votre Gigaset C380

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