Assistance pour Gigaset S670

Gigaset S670
Bienvenue sur la page d'assistance du Gigaset S670. Au sein de cette rubrique, vous trouverez des répons plues aux questions less fréquentes. Des manuels utilisateurs, ainsi que des logiciels et micrologiciels à télécharger. Vous trouverez également des tutoriels vidéos, qui vous aideront dans vos installations. Dans le cas d'un produit défectueux, vous pouvez enregistrer votre Gigaset S670 afin qu'il soit réparé. De plus, vous trouverez des accessoires pour votre Gigaset S670. Si vous souhaitez vérifier avec quels produits votre Gigaset S670 est compatible, retrouvez l'intégralité de la liste ci-dessous. Enfin, vous pouvez également comprendre apprendre comment enregistrer votre Gigaset S670 avec d'autres périphériques.

Réponses aux questions les plus fréquentes

Vous avez des questions concernant un produit Gigaset ? Trouvez les réponses ici.

Top 10 FAQs

  • First steps for troubleshooting
  • Base reset
    • Unplug the power-supply unit from the socket.
    • Press and hold down the paging key on the base station.
    • Plug in the power-supply unit again.
    • Keep the paging key on the base station pressed.
    • Release the paging key after 3 seconds.


    PLEASE NOTE! The entire contents of the memory will be deleted. All portable handsets will be deregistered. The system code will be reset to 0000.

  • Notes on operating a Gigaset phone on the analog telephone connection of a router or modem

    If you operate your Gigaset on the telephone connection of a router/modem, make sure that you have noticed the following points:


    • Use the phone cable from the Gigaset packaging.
    • If the router or modem does not have a phone jack, it is necessary to use the enclosed phone cable or the enclosed phone adapter of your router/modem.
    • Connect the cable to the router`s phone jack / phone port / FON port.
    • Please check if your telephone data (internet telephone number, provider-profile, …) for the used telephone connection in the router/modem were entered correctly.
    • Please make sure that your internet connection is working.


    If the problem persists, please contact your provider.

  • Notes on Caller ID (CID)

    By default, the number of the caller is shown in the display of your Gigaset telephone. You do not have to make any other settings on your Gigaset telephone. However, if the caller's number is not displayed, this can be due to the following:

    - You have not ordered CID from your network provider or
    - Your telephone is connected through a PBX that does not transmit all information.

    Is your telephone connected through a PBX/gateway?
    You can establish this by checking for an additional device connected between your telephone and house connection, e.g., a PBX, gateway etc.
    In most cases, simply resetting this device will remedy the situation:
    - Briefly disconnect the power plug of your PBX.
    - Re-insert the plug and wait for the device to restart.

    If the caller number is still not displayed:
    Check the CID settings of your PBX and activate this function if necessary. In the user guide for the device, search for the term "CID" (or an alternative term such as "phone number transmission", "caller ID", ..).

    If necessary, contact the device manufacturer. If this does not resolve the problem, it is possible that your network provider does not support the CID service for this number.

    Have you ordered the CID service from your network provider?
    Check whether your provider supports Caller ID (CID) and that the function has been activated for you. If necessary, contact your provider.

  • Which batteries should I use for the Gigaset handset?

    Recommented batteries:

    For Gigaset handsets, use only the batteries approved by Gigaset. The high quality standard guarantees safe use and a long service life.
    NiMh round cells type AAA can be purchased in our Gigaset online shop.

  • Does the Gigaset S685/S685 support OPCAP ?

    The meaning of OPCAP

    Description: Open Platform For Cordless Applications

    The OPCAP interface allows you to control different applications with an Gigaset telephone. Therefore a registration of the device which shall become controlled has to be registered to the Gigaset base station.

    The handset Gigaset S68H is able to display OPCAP menus.

    The Base station Gigaset S680 / S685 are supporting the OPCAP interface.

    Example: With OPCAP you are able to register the Gigaset M34 USB at the Gigaset S680 / S685 base station, to use the M34 functions. The supported functions are:

    VoIP calls through Skype (separate internet connection necessary)

    Remote control of PC programs

    Using of messenger programs such as MSN, Yahoo, ICQ, AOL and Skype.

    Configuration of the phone book

    Other examples you can find here: www.gigaset-special.com/homecontrol/

  • Reset the base station to factory conditions
    • Unplug power supply
    • Hold down Paging key
    • Plug in power supply
    • Hold down Paging key at least for 3 seconds
    • Release Paging key

    After that the reset is performed and all handset are deregistered

  • How can I deregister handsets from the base?
  • How to transfer the phonebook of the Gigaset S685 / S685?
  • What must bepointed out during an automatic registration?

toutes les FAQ par sujet

  • A
  • C
    • Call list
    • Connected to a PABX
    • Charging
      • Charging problems at warm environments

        At the moment there are some customers complaining about charging problems with their cordless Gigaset devices. The reason for this problem is the thermally controlled charging unit of the portable handsets.

        To provide a gentle charging of the handset batteries, the charging control switches off the charging of the portable handsets when a surrounding temperature of 30° - 35° degrees celsius has been reached. This is equivalent to a battery heat of about 40 - 45 ° Celsius.

        The switching off of the charging process is a demand of the battery manufacturer as the battery may affect a permanent damage if being overheated.

        To avoid a false consultation please advise the customer as described below:

        The customer should avoid to expose the device to direct solar radiation

        The charging of the handset should be done at night if possible

        The base station or charging unit should be placed in a cool place

        The usage of a seperate charger is advisable. These chargers can be placed, regardless from the base stations installation location, in some colder areas at the residence.

        A replacement of the handset is not helpful at all and should be avoided in any case.

    • Compatibilité
      • Does the Gigaset S685/S685 support OPCAP ?

        The meaning of OPCAP

        Description: Open Platform For Cordless Applications

        The OPCAP interface allows you to control different applications with an Gigaset telephone. Therefore a registration of the device which shall become controlled has to be registered to the Gigaset base station.

        The handset Gigaset S68H is able to display OPCAP menus.

        The Base station Gigaset S680 / S685 are supporting the OPCAP interface.

        Example: With OPCAP you are able to register the Gigaset M34 USB at the Gigaset S680 / S685 base station, to use the M34 functions. The supported functions are:

        VoIP calls through Skype (separate internet connection necessary)

        Remote control of PC programs

        Using of messenger programs such as MSN, Yahoo, ICQ, AOL and Skype.

        Configuration of the phone book

        Other examples you can find here: www.gigaset-special.com/homecontrol/

  • D
  • F
    • First steps for troubleshooting
      • First steps for troubleshooting
      • Notes on operating a Gigaset phone on the analog telephone connection of a router or modem

        If you operate your Gigaset on the telephone connection of a router/modem, make sure that you have noticed the following points:


        • Use the phone cable from the Gigaset packaging.
        • If the router or modem does not have a phone jack, it is necessary to use the enclosed phone cable or the enclosed phone adapter of your router/modem.
        • Connect the cable to the router`s phone jack / phone port / FON port.
        • Please check if your telephone data (internet telephone number, provider-profile, …) for the used telephone connection in the router/modem were entered correctly.
        • Please make sure that your internet connection is working.


        If the problem persists, please contact your provider.

  • N
    • Notes on Caller ID (CID)
      • Notes on Caller ID (CID)

        By default, the number of the caller is shown in the display of your Gigaset telephone. You do not have to make any other settings on your Gigaset telephone. However, if the caller's number is not displayed, this can be due to the following:

        - You have not ordered CID from your network provider or
        - Your telephone is connected through a PBX that does not transmit all information.

        Is your telephone connected through a PBX/gateway?
        You can establish this by checking for an additional device connected between your telephone and house connection, e.g., a PBX, gateway etc.
        In most cases, simply resetting this device will remedy the situation:
        - Briefly disconnect the power plug of your PBX.
        - Re-insert the plug and wait for the device to restart.

        If the caller number is still not displayed:
        Check the CID settings of your PBX and activate this function if necessary. In the user guide for the device, search for the term "CID" (or an alternative term such as "phone number transmission", "caller ID", ..).

        If necessary, contact the device manufacturer. If this does not resolve the problem, it is possible that your network provider does not support the CID service for this number.

        Have you ordered the CID service from your network provider?
        Check whether your provider supports Caller ID (CID) and that the function has been activated for you. If necessary, contact your provider.

  • P
    • Pile
      • Which batteries should I use for the Gigaset handset?

        Recommented batteries:

        For Gigaset handsets, use only the batteries approved by Gigaset. The high quality standard guarantees safe use and a long service life.
        NiMh round cells type AAA can be purchased in our Gigaset online shop.

  • R
  • S
    • Settings / Using / Handling
      • How I get back my language ?

        If the display language is adjusted so you can´t serve the handset, please follow the description:

         

         

        Open the menu with the control key (Press right).

         

        Enter the combination 8 - 4 - 1.

         

        Now you can see the available languages of the handset.

        Please choose the language you need and confirm it with OK.

      • How can I do an external call with the Gigaset S685 / S685?

        Enter the number and press the talk key.

        No dial tone after pressing the talk key?

        1. Please note, that you have to press and hold, the talk key to hear the dial tone. By pressing the talk key briefly you will open the redial list from the last 10 numbers.

        2. If you press the handsfree key you will hear the dial tone directly.

      • How is it possible to switch between earpiece and handsfree mode with the Gigaset S685 / S685?

        Press the handsfree key during a call switch handsfree on or off.

      • How to name the different parts of the Gigaset S685 / S685?

        Every part of a gigaset model has its own label.

        The base station

        The base station is that part of your Gigaset where the telephon cable is plugged in.

        At the bottom side of the base station you will find a lable with the description of the base station. Normally that is also the description of the whole Gigaset System.

        The handset

        The handset is the mobile part of your Gigaset.

        In the battery compartment or at the battery cover you will find the description of the handset.

        If the Gigaset System has a seperate charging cradle, you will find the description of the handset at the bottom side of it too.

        The charging cradle

        At some Gigaset models you have a stand-alone base station. In these cases the handset will be delivered with a seperate charging cradle. The cradle belongs to the handset and share its description. For example if you have a Gigaset SL56 the description of the cradle is SL56 charging cradle.

      • Is the internal melody on hold changeable or disengangeable?

         

         

        Open Menu  

         

        Press right of the control key

        8  5   

         

         

        Enter 8 5

        OK    

        Press OK to switch ON/OFF the music on hold

Téléchargements

Obtenir les mises à jour des manuels et logiciels de votre produit Gigaset
Manuals
  • Gigaset S670, Gigaset S675 User guide (full version) fr FRA

Firmware
Software

Vérifier la compatibilité

Vérifier si un combiné Gigaset spécifique est compatible avec une base Gigaset ou un routeur DECT
Vérifier la compatibilité d'un combiné et d'une base en sélectionnant des fonctions.

Enregistrer un combiné sur une base

Vous avez une base Gigaset S670 et vous souhaitez enregistrer un combiné ?
Enregistrer un combiné avec votre Gigaset S670

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