Assistance pour Gigaset SL930H

Gigaset SL930H
Bienvenue sur la page d'assistance du Gigaset SL930H. Au sein de cette rubrique, vous trouverez des répons plues aux questions less fréquentes. Des manuels utilisateurs, ainsi que des logiciels et micrologiciels à télécharger. Vous trouverez également des tutoriels vidéos, qui vous aideront dans vos installations. Dans le cas d'un produit défectueux, vous pouvez enregistrer votre Gigaset SL930H afin qu'il soit réparé. De plus, vous trouverez des accessoires pour votre Gigaset SL930H. Si vous souhaitez vérifier avec quels produits votre Gigaset SL930H est compatible, retrouvez l'intégralité de la liste ci-dessous. Enfin, vous pouvez également comprendre apprendre comment enregistrer votre Gigaset SL930H avec d'autres périphériques.

Réponses aux questions les plus fréquentes

Vous avez des questions concernant un produit Gigaset ? Trouvez les réponses ici.

Top 10 FAQs

  • First steps for troubleshooting
  • Notes on Caller ID (CID)

    By default, the number of the caller is shown in the display of your Gigaset telephone. You do not have to make any other settings on your Gigaset telephone. However, if the caller's number is not displayed, this can be due to the following:

    - You have not ordered CID from your network provider or
    - Your telephone is connected through a PBX that does not transmit all information.

    Is your telephone connected through a PBX/gateway?
    You can establish this by checking for an additional device connected between your telephone and house connection, e.g., a PBX, gateway etc.
    In most cases, simply resetting this device will remedy the situation:
    - Briefly disconnect the power plug of your PBX.
    - Re-insert the plug and wait for the device to restart.

    If the caller number is still not displayed:
    Check the CID settings of your PBX and activate this function if necessary. In the user guide for the device, search for the term "CID" (or an alternative term such as "phone number transmission", "caller ID", ..).

    If necessary, contact the device manufacturer. If this does not resolve the problem, it is possible that your network provider does not support the CID service for this number.

    Have you ordered the CID service from your network provider?
    Check whether your provider supports Caller ID (CID) and that the function has been activated for you. If necessary, contact your provider.

  • Which batteries should I use for the Gigaset handset?

    Recommented batteries:

    For Gigaset handsets, use only the batteries approved by Gigaset. The high quality standard guarantees safe use and a long service life.
    NiMh round cells type AAA can be purchased in our Gigaset online shop.

  • Which additional handset can I use and to which basestation is the SL930H handset compatible?

    The Gigaset compatibility database www.gigaset.com/compatibility shows you which telephone functions and features are attuned with which device combinations.

  • How can I check and update the firmware?

    General and service information:

    --> Tap on Application screen - Settings - About phone.

    On this screen, you will find information on the hardware and software used for your telephone. This information may be relevant in case of servicing, e.g.: Model number, Android version, Baseband version, Kernel version, Build number.

     

    Check and update firmware:

    You can check whether the firmware on your telephone is up to date and download a new ­version if necessary.

    --> Tap on Additional system updates.

    If the Your firmware is up to date notification is displayed, your handset is up to date. You can use Check now to check whether the firmware is up to date at any time.

    If there is a more up-to-date version, it is displayed here.

    --> Tap on Update. --> Tap OK once the charging procedure is complete. --> Install.

    The telephone is restarted after installation.

  • Handset reset

    Handset reset:

    1. Open „Settings“

    2. Select „Handset base“

    3. Select „Handset reset“ Optional: Check „Erase SD card“  this will format the SD card

    4. Select „Reset phone“

    5. Select „Reset everything“

    Please Note: Handset reset means the device will lose all data and programs, except pre installed programs. Also base registration will be deleted.

  • How can I activate/deactivate WLAN?

    Activating/deactivating WLAN

    - Open Application screen --> Settings --> WLAN.

    - Drag switch by WLAN to the right to switch on WLAN function.

    The Gigaset attempts to connect with a WLAN in range. Once a connection has been established, you will see the WLAN icon in the toolbar. It displays the signal strength.

    When the WLAN function is switched on, you will receive a notification in the status bar by default when an open WLAN is found.

    Connecting to WLAN

    - Open Application screen --> Settings --> WLAN.

    - Drag switch by WLAN to the right to switch on WLAN function.

    - A list of WLANs in range of your Gigaset is displayed. An icon displays the signal strength. Secure networks are identified with a lock icon.

    - If necessary, tap on Scan to update the list.

    - Tap on the desired WLAN.

    - If necessary, enter password/network key.

    - Tap on Connect.

  • How can I transfer contacts from other Gigaset phones to the SL930H handset?

    You can transfer phonebook entries from other Gigaset phones to the contact list of your Gigaset SL930A:

    - With Gigaset QuickSync: Gigaset handsets/phones with Bluetooth, USB or Ethernet connection

    - By importing in vCard format: Gigaset IP DECT phones

    Prerequisite: In both cases, you need a Google account for synchronising the contacts on your Gigaset SL930A with the contacts of your Google account.

     

    Synchronising contacts with Gigaset QuickSync

    Gigaset QuickSync is a software for transferring data between your other Gigaset telephone and your computer. You can use Gigaset QuickSync to transfer contact information from your other Gigaset handset or phone to Google Cloud. You can then synchronise the contacts on your Gigaset SL930A with your Google contacts.

    --> Download and install Gigaset QuickSync from: www.gigaset.com/support/downloads

    --> Open browser and log in to Gmail.

    --> Connect the handset/phone to the computer. -->Start QuickSync and select device from which you want to transfer the contact data. -->Synchronise contacts with Google. The contacts are copied to the contact list of your Google account.

    As soon as you synchronise the contacts on your Gigaset SL930A with the Google account, the phonebook entries will also be available here.

    You will find a detailed description in the Gigaset QuickSync help file.

     

    Importing vCard files

    You can transfer phonebook entries from other phones or applications on your computer to your Gigaset SL930A. You first need to export phonebooks to vCard format and then import them to Gmail. You can then synchronise the contacts on your Gigaset SL930A with your Google contacts.

    --> Exporting phonebooks to vCard format: For Gigaset IP phones there is a phonebook transfer function available in the web user interface. Entries are stored in a vcf file on your computer.

    --> Importing vCards: --> Open browser and log in to Gmail. --> Select Products on the left of the menu bar. --> Open Contacts. --> Select Import contacts on the left of the menu bar. --> Select the file. --> Importing.

    As soon as you synchronise the contacts on your Gigaset SL930A with the Google account, the phonebook entries will also be available here.

  • How can I synchronise contacts with MS Outlook?

    You can use tools like e.g. MyPhoneExplorer to synchronise contacts with MS Outlook.

  • Reset base

    Base reset via Android Menu:

    1. Open „Settings“

    2. Select „Handset base“

    3. Select „Base reset“

    4. Enter “System PIN”  Default “0000”

    5. Press “OK”

    6. Press “OK”

     

    Hard reset:

    - Unplug the power-supply unit from the socket

    - Press and hold down the paging key on the base station.

    - Plug in the power-supply unit again.

    - Keep the paging key on the base station pressed. Release the paging key after 3 seconds.

     

    PLEASE NOTE! The entire contents of the memory will be deleted. All portable handsets will be deregistered. The system code will be reset to 0000.

toutes les FAQ par sujet

  • C
  • D
    • Display
      • Why does the scrolling function not work anymore?

        A possible reason is when both features "Talk Back" and "Explore by touch" are activated.

        To restore the scroll function "Explore by touch" must be deactivated.
        Please perform the following steps.

         - Menu
         - Settings
         - Operating aids
         - Explore by touch -> OFF

        Note:
        - Double touch all touch points
        - Scroll in the menus with two fingers simultaneously

  • F
  • M
    • Messenger
      • Can I use Gigaset Quick Sync to synchronise contacts?

        It is not possible to use Gigaset QuickSync to synchronise contacts directly with the SL930H handset.

        You can use Gigaset QuickSync to transfer contact information from other Gigaset handset or phone to Google Cloud. You can then synchronise the contacts on your Gigaset SL930A with your Google contacts.

        --> Download and install Gigaset QuickSync from: www.gigaset.com/support/downloads

        --> Open browser and log in to Gmail.

        --> Connect the handset/phone to the computer. -->Start QuickSync and select device from which you want to transfer the contact data. -->Synchronise contacts with Google. The contacts are copied to the contact list of your Google account.

        As soon as you synchronise the contacts on your Gigaset SL930A with the Google account, the phonebook entries will also be available here.

        You will find a detailed description in the Gigaset QuickSync help file.

      • How can I synchronise contacts with MS Outlook?

        You can use tools like e.g. MyPhoneExplorer to synchronise contacts with MS Outlook.

      • How can I transfer contacts from other Gigaset phones to the SL930H handset?

        You can transfer phonebook entries from other Gigaset phones to the contact list of your Gigaset SL930A:

        - With Gigaset QuickSync: Gigaset handsets/phones with Bluetooth, USB or Ethernet connection

        - By importing in vCard format: Gigaset IP DECT phones

        Prerequisite: In both cases, you need a Google account for synchronising the contacts on your Gigaset SL930A with the contacts of your Google account.

         

        Synchronising contacts with Gigaset QuickSync

        Gigaset QuickSync is a software for transferring data between your other Gigaset telephone and your computer. You can use Gigaset QuickSync to transfer contact information from your other Gigaset handset or phone to Google Cloud. You can then synchronise the contacts on your Gigaset SL930A with your Google contacts.

        --> Download and install Gigaset QuickSync from: www.gigaset.com/support/downloads

        --> Open browser and log in to Gmail.

        --> Connect the handset/phone to the computer. -->Start QuickSync and select device from which you want to transfer the contact data. -->Synchronise contacts with Google. The contacts are copied to the contact list of your Google account.

        As soon as you synchronise the contacts on your Gigaset SL930A with the Google account, the phonebook entries will also be available here.

        You will find a detailed description in the Gigaset QuickSync help file.

         

        Importing vCard files

        You can transfer phonebook entries from other phones or applications on your computer to your Gigaset SL930A. You first need to export phonebooks to vCard format and then import them to Gmail. You can then synchronise the contacts on your Gigaset SL930A with your Google contacts.

        --> Exporting phonebooks to vCard format: For Gigaset IP phones there is a phonebook transfer function available in the web user interface. Entries are stored in a vcf file on your computer.

        --> Importing vCards: --> Open browser and log in to Gmail. --> Select Products on the left of the menu bar. --> Open Contacts. --> Select Import contacts on the left of the menu bar. --> Select the file. --> Importing.

        As soon as you synchronise the contacts on your Gigaset SL930A with the Google account, the phonebook entries will also be available here.

  • N
    • Notes on Caller ID (CID)
      • Notes on Caller ID (CID)

        By default, the number of the caller is shown in the display of your Gigaset telephone. You do not have to make any other settings on your Gigaset telephone. However, if the caller's number is not displayed, this can be due to the following:

        - You have not ordered CID from your network provider or
        - Your telephone is connected through a PBX that does not transmit all information.

        Is your telephone connected through a PBX/gateway?
        You can establish this by checking for an additional device connected between your telephone and house connection, e.g., a PBX, gateway etc.
        In most cases, simply resetting this device will remedy the situation:
        - Briefly disconnect the power plug of your PBX.
        - Re-insert the plug and wait for the device to restart.

        If the caller number is still not displayed:
        Check the CID settings of your PBX and activate this function if necessary. In the user guide for the device, search for the term "CID" (or an alternative term such as "phone number transmission", "caller ID", ..).

        If necessary, contact the device manufacturer. If this does not resolve the problem, it is possible that your network provider does not support the CID service for this number.

        Have you ordered the CID service from your network provider?
        Check whether your provider supports Caller ID (CID) and that the function has been activated for you. If necessary, contact your provider.

  • P
    • Pile
      • Which batteries should I use for the Gigaset handset?

        Recommented batteries:

        For Gigaset handsets, use only the batteries approved by Gigaset. The high quality standard guarantees safe use and a long service life.
        NiMh round cells type AAA can be purchased in our Gigaset online shop.

  • R
    • Reset procedures
      • Handset reset

        Handset reset:

        1. Open „Settings“

        2. Select „Handset base“

        3. Select „Handset reset“ Optional: Check „Erase SD card“  this will format the SD card

        4. Select „Reset phone“

        5. Select „Reset everything“

        Please Note: Handset reset means the device will lose all data and programs, except pre installed programs. Also base registration will be deleted.

      • Reset base

        Base reset via Android Menu:

        1. Open „Settings“

        2. Select „Handset base“

        3. Select „Base reset“

        4. Enter “System PIN”  Default “0000”

        5. Press “OK”

        6. Press “OK”

         

        Hard reset:

        - Unplug the power-supply unit from the socket

        - Press and hold down the paging key on the base station.

        - Plug in the power-supply unit again.

        - Keep the paging key on the base station pressed. Release the paging key after 3 seconds.

         

        PLEASE NOTE! The entire contents of the memory will be deleted. All portable handsets will be deregistered. The system code will be reset to 0000.

      • SL930H: Boot menu/ Reset

        The handset needs to be switched off.
        Press and hold down the Home and the left key.
        Switch on the device (right key) and hold the other two buttons for 3 seconds.
        Then you must release right key and afterwards the two other keys.

        After startup you can see different options:
        Reboot system now -> Restart, leave menu
        Apply update from external storage -> To update the system via micro SD card
        Wipe date/factory rst w/o dect -> Factory Reset without DECT registration data
        Wipe cache partition -> Not needed
        Wipe date/factory rst w dect -> Factory Reset with DECT registration data
        Apply update from cache -> Not needed

  • S
    • Software update
      • How can I check and update the firmware?

        General and service information:

        --> Tap on Application screen - Settings - About phone.

        On this screen, you will find information on the hardware and software used for your telephone. This information may be relevant in case of servicing, e.g.: Model number, Android version, Baseband version, Kernel version, Build number.

         

        Check and update firmware:

        You can check whether the firmware on your telephone is up to date and download a new ­version if necessary.

        --> Tap on Additional system updates.

        If the Your firmware is up to date notification is displayed, your handset is up to date. You can use Check now to check whether the firmware is up to date at any time.

        If there is a more up-to-date version, it is displayed here.

        --> Tap on Update. --> Tap OK once the charging procedure is complete. --> Install.

        The telephone is restarted after installation.

  • T
  • W
    • WLAN
      • How can I activate/deactivate WLAN?

        Activating/deactivating WLAN

        - Open Application screen --> Settings --> WLAN.

        - Drag switch by WLAN to the right to switch on WLAN function.

        The Gigaset attempts to connect with a WLAN in range. Once a connection has been established, you will see the WLAN icon in the toolbar. It displays the signal strength.

        When the WLAN function is switched on, you will receive a notification in the status bar by default when an open WLAN is found.

        Connecting to WLAN

        - Open Application screen --> Settings --> WLAN.

        - Drag switch by WLAN to the right to switch on WLAN function.

        - A list of WLANs in range of your Gigaset is displayed. An icon displays the signal strength. Secure networks are identified with a lock icon.

        - If necessary, tap on Scan to update the list.

        - Tap on the desired WLAN.

        - If necessary, enter password/network key.

        - Tap on Connect.

      • The wireless LAN connection drops frequently or is unstable? What can I do?

        The reason of those kind of problems could be caused by the structural conditions (distance to the router and the thickness of the walls / ceilings) or other "sparking devices" such as other wireless devices, Bluetooth devices, baby monitors, mobile phones, microwaves which could be affect the quality of the wireless connection.

        In these cases, you can try to avoid the interference by manually setting the WLAN channel at your WLAN router. The precise procedure for changing the WLAN channel can be found in the operating manual of the router.

Téléchargements

Obtenir les mises à jour des manuels et logiciels de votre produit Gigaset
Manuals
  • Gigaset SL930H Mode d'emploi (version complète) fr BE CH FR

Firmware
Software

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Vérifier si un combiné Gigaset spécifique est compatible avec une base Gigaset ou un routeur DECT
Vérifier la compatibilité d'un combiné et d'une base en sélectionnant des fonctions.

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