Assistance pour Gigaset smoke
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Réponses aux questions les plus fréquentes
Top 10 FAQs
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Where are the servers of the Gigaset cloud located?
To provide the highest security for your Gigaset system and the referring data, the cloud servers are located at a provider in Germany. This host guarantees data security and data privacy under the German data protection law.
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How will I be informed about incidents in my home?
You can receive push notifications on your smartphone or have emails sent to your address. You can also take a look at your smartphone app or log in to your personal section anytime: https://app.gigaset-elements.com
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How strong is the radio transmission exposure?
The wireless sensors are usually in an almost-off mode and only activate the radio channel for a short period of time, for example if data has to be transferred.
Because of the DECT-ULE standard an insignificant amount of emission occurs within these transfer times, which furthermore lies far below the legal limit of 2 W/kg. -
How secure is my data at Gigaset system?
Protection of personal data is of great importance to us. We conduct our activities in compliance with applicable regulations on data privacy protection and data security. We only collect personal data (f.e. name, address, phone number and email address) if they are needed for a contractual relationship or if you make them available by your own choice (e.g. during the registration process).
Your data is only passed on to third parties, if it is necessary for the purpose of contract execution or billing.
For the purpose of using your Gigaset system, datastreams that flow from the sensors via the base station to the Gigaset system server environment are recorded anonymously so Gigaset Communications GmbH is not able to link certain people to their system use.
Please also note our detailed rules concerning data protection as well as our terms of use. -
I forgot my password, what can I do?
If you can´t remember your password, you can simply reset it. You can use the function FORGOT PASSWORD on the login screen:
In the given field you need to enter the email address that you used to register your Gigaset elements system. Then click on CONTINUE.
You will get an email containing a link. Follow the instructions to reset your password. Please make sure that your new password is strong enough.
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The smoke requires a test. What should I do ?
When you press briefly on the TEST button on their smoke, sounds a TEST sound. That's it.
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How many smoke sensors do I need?
The fire brigade advises a smoke alarm in the hallway / entrance area and all bedrooms. Do not install in the kitchen as this can often lead to false alarms. Even in wet rooms is not advised to install.
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I have just installed the smoke and the test showed me briefly, the battery is empty.
In some cases, the test results in the software misinterpreting the voltage loss and indicating the wrong battery voltage for a fraction of a second. Shortly after the test the warning should disappear again.
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I get the error message "incorrectly mounted" but the smoke is right installed on the ceiling?
Please turn the cover right until it clicks into place. This should solve the message.
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What is a CR-2 battery and where do I get this?
The CR-2 battery is needed for the smoke sensor and can be obtained from our Gigaset online shop or via e.g. Amazon.
toutes les FAQ par sujet
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Elements App
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I forgot my password, what can I do?
If you can´t remember your password, you can simply reset it. You can use the function FORGOT PASSWORD on the login screen:
In the given field you need to enter the email address that you used to register your Gigaset elements system. Then click on CONTINUE.
You will get an email containing a link. Follow the instructions to reset your password. Please make sure that your new password is strong enough.
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F
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Features
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How can I connect the smoke with my siren?
The smoke is oriented to the attitude they have chosen for the outside. If the siren is active for alarm, the siren will also turn on in case of smoke alarm alerts.
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How do I know, if it was just a burnt pan?
The smoke not only signals smoke, but also from where and when it no longer perceives smoke. So they quickly see, if the smoke alarm near the kitchen alarm has struck and after her partner has ennobled - just no more.
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The smoke requires a test. What should I do ?
When you press briefly on the TEST button on their smoke, sounds a TEST sound. That's it.
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G
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Généralités
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How many smoke sensors do I need?
The fire brigade advises a smoke alarm in the hallway / entrance area and all bedrooms. Do not install in the kitchen as this can often lead to false alarms. Even in wet rooms is not advised to install.
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I move and do not want to mount the smoke from the high ceiling. Can the tenant use it?
Yes, the smoke also works without a connection like a normal smoke detector. He will nevertheless report any smoke development for up to 10 years.
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Installation / Configuration
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I get the error message "incorrectly mounted" but the smoke is right installed on the ceiling?
Please turn the cover right until it clicks into place. This should solve the message.
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I have just installed the smoke and the test showed me briefly, the battery is empty.
In some cases, the test results in the software misinterpreting the voltage loss and indicating the wrong battery voltage for a fraction of a second. Shortly after the test the warning should disappear again.
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Product information
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How secure is my data at Gigaset system?
Protection of personal data is of great importance to us. We conduct our activities in compliance with applicable regulations on data privacy protection and data security. We only collect personal data (f.e. name, address, phone number and email address) if they are needed for a contractual relationship or if you make them available by your own choice (e.g. during the registration process).
Your data is only passed on to third parties, if it is necessary for the purpose of contract execution or billing.
For the purpose of using your Gigaset system, datastreams that flow from the sensors via the base station to the Gigaset system server environment are recorded anonymously so Gigaset Communications GmbH is not able to link certain people to their system use.
Please also note our detailed rules concerning data protection as well as our terms of use. -
How strong is the radio transmission exposure?
The wireless sensors are usually in an almost-off mode and only activate the radio channel for a short period of time, for example if data has to be transferred.
Because of the DECT-ULE standard an insignificant amount of emission occurs within these transfer times, which furthermore lies far below the legal limit of 2 W/kg. -
How will I be informed about incidents in my home?
You can receive push notifications on your smartphone or have emails sent to your address. You can also take a look at your smartphone app or log in to your personal section anytime: https://app.gigaset-elements.com
-
Where are the servers of the Gigaset cloud located?
To provide the highest security for your Gigaset system and the referring data, the cloud servers are located at a provider in Germany. This host guarantees data security and data privacy under the German data protection law.
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Pile
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I have just installed the smoke and the test showed me briefly, the battery is empty.
In some cases, the test results in the software misinterpreting the voltage loss and indicating the wrong battery voltage for a fraction of a second. Shortly after the test the warning should disappear again.
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What does the internal and exchangeable battery mean?
The smoke has an internal battery with a lifetime of 10 years. This battery provides the smoke alarm function. The replaceable battery holds approximately 5-8 years and supplies the Gigaset elements module, which connects the smoke to the base.
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What is a CR-2 battery and where do I get this?
The CR-2 battery is needed for the smoke sensor and can be obtained from our Gigaset online shop or via e.g. Amazon.
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Troubleshooting
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I get the error message "incorrectly mounted" but the smoke is right installed on the ceiling?
Please turn the cover right until it clicks into place. This should solve the message.
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My system was offline and although all sensors are back online, smoke is still offline.
The smoke sends a heartbeat to the base only every few hours, so it can take a little longer before it reconnects.
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The smoke requires a test. What should I do ?
When you press briefly on the TEST button on their smoke, sounds a TEST sound. That's it.
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Update
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The smoke has reported to me that he has a software update - but it does not start.
Please start the update on your mobile phone and then press the TEST key of your smokes. Now the software update should start. This can take some time, but it does not harm the functionality.
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Téléchargements
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