-
A sensor is offline, why is it?
If a sensor is shown as offline in the app, it might be for two reasons:
1.The sensor or the sirens are located outside of the range of base (max 50 m inside buildings). In this case the LED flashes on the sensor.
2.The sensor battery is flat (does not apply to mains-powered sirens). If you get a message in the app that the battery is almost flat, this is most likely the reason. By clicking on the filter function in the event list you can find this message quickly. In this case the LED on the sensor does not flash.
-
Can I connect my sensors to my Gigaset telephone base?
No. It is not possible to connect the sensors to the classical DECT base station designed for telephony service.
-
Can I delete my data from Gigaset system?
If you want to delete data which is gathered inside the app, i.e. to improve the clarity, you can simply erase events from the list. Here we will give you more information about this process.
To make a reset of your Gigaset system, i.e. to adjust it individually for a new apartment, you only have to unclaim your base. You can find the necessary steps here. As soon as you have unclaimed the base station you can register it again and set new friendly names for your sensors or modify the configurations for your new home.
It is also possible to delete all your personal data at Gigaset if you are no longer satisfied with your system. The deletion of your personal data from Gigaset system works as follows:
1. Log into the web app and go to EDIT PROFILE.
2. Click on DELETE ACCOUNT in the lower left corner.
3. Confirm the process.
4. You have to enter your password to provide that only you are able to delete your account.
5. Click on OK.
6. You´ll get a confirmation via email.
7. Click on the verification link in the mail to accept the deletion.
8. Your personal data will be deleted within the next working day.
During this process your base will also be unclaimed from your account, so now you can sell your Gigaset system or give it as a present. All events and settings will be erased too.
-
Can I get my Gigaset approved as an alarm system by my insurance company?
No. The starter kit offers you an increased sense of security at an attractive price. It is an information system to notify you about events at your home. It is not a professional and certified alarm system, so it will not be approved by your insurance company.
-
Do I have to expect false alarms?
Gigaset elements only notifies you of an attempted break in, if door recognizes an opening by force. So you don´t have to worry that somebody, who has a key to your home, will trigger an alarm by mistake.
The door sensor is very sensitive and only sets off an alarm if it senses very strong vibrations similar to a kick against the door.
-
How do I know if a sensor is online?
If a sensor is online, its LED is off and it will be displayed as online in the app (go to the SYSTEM OVERVIEW in the app, select the sensor and click on HELP to view the status). If the LED is flashing, the sensor is outside the range of base.
If the sensor's LED is off, but the sensor is shown in the LED as offline, it is very likely that the batteries are flat.
-
How secure is my data at Gigaset system?
Protection of personal data is of great importance to us. We conduct our activities in compliance with applicable regulations on data privacy protection and data security. We only collect personal data (f.e. name, address, phone number and email address) if they are needed for a contractual relationship or if you make them available by your own choice (e.g. during the registration process).
Your data is only passed on to third parties, if it is necessary for the purpose of contract execution or billing.
For the purpose of using your Gigaset system, datastreams that flow from the sensors via the base station to the Gigaset system server environment are recorded anonymously so Gigaset Communications GmbH is not able to link certain people to their system use.
Please also note our detailed rules concerning data protection as well as our terms of use.
-
How sensitive are the sensors to external influences?
The sensors work reliable within these parameters:
- Between 20% and 75% humidity
- Between 5 and +45 degree Celsius operating temperature
Gigaset elements´ sensors are not protected from spray water; permanent exposure to humidity or cold might damage them as well. So they should not be used outside or in moist areas.
-
How will I be informed about incidents in my home?
You can receive push notifications on your smartphone or have emails sent to your address. You can also take a look at your smartphone app or log in to your personal section anytime: https://app.gigaset-elements.com
-
I have started an update, what do I do now?
Once you've started an update you don't need to do anything else. Updating the base station usually takes a few minutes, updating the sensors can take between 15 and 30 minutes (since it is transmitted wirelessly).
You can see in your event list, when an update has been completed. Please note that door, window and universal need to be calibrated after a successful update.
-
Is it possible to use Gigaset sensors in humid areas?
window, door, motion and base are not protected against spray water, so we can´t recommend to use them in moist areas. Persistent humidity might also damage the sensors.
-
What are the differences between home, away and custom mode?
To improve your control over the system you´ve got the possibility to choose between the three modes Home, Away and Custom. Simply go to your CONFIGURATION and choose the required mode from the operating interface; they differentiate in the following features:
In the home mode your sensors give you regular updates on their status or can notify you as soon as their condition changes. You can also get push notifications for homecoming events or updates of the system status. Your app only switches to alert mode if a suspected break-in is detected; optionally you can activate your siren to go off in this case.
If there is nobody at home over a long period of time, you can activate the away mode. During this time you´ll get instant notifications for every single event at your home. While your Gigaset elements system is in away mode, every movement will be classified as an irregularity and causes the screen to change to alert mode. You can also trigger siren for this mode; so it will release its alert sound automatically in case of a detected movement.
The custom mode allows you to freely configure your sensors to adjust your system until it fits your specific needs. With this mode you can determine precisely, in which cases a sensor should give you a response on its status. And you can set, which changes in a sensor´s state should trigger the alarm. You can also activate siren separately for alerts here.
To configure the custom mode you have to choose the third area of the operating interface in your CONFIGURATION; a new point called SENSORS adds to the menu. If you click on EDIT you are able to adjust three parameters for every sensor and each of its states:
1.OFF: The sensor doesn´t send you any notifications (Changes of status are shown in the event list). 2.NOTIFICATION: The sensor notifies you about every change of state via push message.
3. ALARM&NOTIFICATION: Every change of status triggers the alarm and you´ll get a push notification about the incident.
-
What can I do to increase the security of my Gigaset system?
The protection of your system and your personal data are of great importance to us. To provide the highest possible level of security you should consider following these points:
1. All updates concerning the app, the base or one of the sensors should be done immediately.
2. You should only operate an encrypted WiFi at home, with a password as complex as possible.
3. Furthermore you should at least meet our requirements when choosing a password for Gigaset; or even try to exceed them.
4. Your chosen password should not be stored in plaintext under any circumstances.
5.You should change your password at regular intervals.
By following these steps you can help to improve the safety of your Gigaset elements system to a maximum.
-
What is the function of the LED on the sensors?
The LED on the sensors is switched off during operation to save power. If it is flashing, it means that the sensor is too far away from the base station or not connected to base (either because it is offline or if the sensor is not connected to the base station).
The sensor LED also indicates the progress of the login process with base: if you hold down the pairing button on base as well as the one on the sensor simultaneously, both base and the sensor start to flash. When the flashing stops, you know that the sensor is logged in to base.
-
What should I do after a successful update?
After a successful update the sensor or your base station is up to date. If you have carried out an update of door or window, it must now be set up again. This can be done from the system overview in the app:
- First click on the sensor that has been updated and click on SET UP. Then simply follow the instructions in the app.
-
When I move, can I simply take my Gigaset system with me?
Yes. When you move you can connect base to your internet router the same way as before. Your sensors stay connected despite your moving. We still recommend to set up your sensors once again to make sure that they provide you with information as reliable as before.
Please also consider that you can´t reuse the adhesive strip when adjusting door, window and motion in your new home. Let us know and we will send you new strips for free.
-
When exactly do I receive homecoming events?
To make sure that you can always find out when someone arrives at home, you can set up push messages and emails for this event under CONFIGURATION. Your Gigaset elements reports that someone has just come home, if door first detects a door opening and then motion detects a movement in the hallway (with up to 3 minutes between the opening of the door and detecting motion).
If someone opens the door to a visitor, no homecoming message is sent. You will also not receive a homecoming message if you have only just left your home. Homecoming messages are only sent if no movement has been registered at home for at least 5 minutes prior to the opening of a door.
You have several door and/or motion detectors?
"Door open + movement (within 3 mins) = homecoming" applies to all combinations of door and motion detectors (if in the previous 5 mins no movement has been detected at home).
-
Where are the servers of the Gigaset cloud located?
To provide the highest security for your Gigaset system and the referring data, the cloud servers are located at a provider in Germany. This host guarantees data security and data privacy under the German data protection law.
-
Where will I be informed about news and topics concerning the Gigaset system?
You can sign up to our newsletter, which keeps you informed about Gigaset developments on a regular basis. Just click "Newsletter" in the footer and enter your email address.
In addition you have the opportunity to follow us on Facebook and Twitter.
-
Which In-App packages are available and what advantages do they offer?
-
Why do I have to click the base and sensor pairing buttons at the same time?
Our main target is to ensure that your Gigaset elements is as safe as possible. To guarantee that only you can connect your sensor with your base in your environment, it´s inevitable that you click the base and the sensor pairing button at the same time. Please consider that sensor and base station shouldn´t be more than two arm-lenghts away from each other.
-
Why do I have to install door and window?
In order to be able to report a door or window opening or closing correctly, door and window have to know their base. By confirming once in the app, that the door and window are closed, you inform the sensor that this is the starting point. In specialists jargon this process is called calibration. Subsequent to this installation of door and window they can now correctly differ between opening and closing.
-
Window/door won't set up, now what?
If you are adding a new door or window sensor to your Gigaset elements or want to set up the door sensor in your starter kit, you have to set this up in the app:
1. In order to set up door or window, the sensor has to be in the correct position on the door or the window (for at least one minute before the setup procedure is started in the app).
2. You will be asked by the app to open the door or the window. If your window or door is open at this time, close it and open the window/the door again immediately afterwards.
3. Then you will be asked to close the door or the window. After you have done this, click on the button at the bottom of your app screen.
It didn't work? Check if
- the sensor is online (if the LED on the sensor flashes, the sensor is offline)
- the battery is inserted in the sensor •whether the sensor has already been on the door/window for a minute before you started the setup
- this is the correct sensor (if you're in the process of setting up multiple sensors)
- it may work with the web app instead of the smartphone app (or vice versa)
You are still having difficulties?
Please contact our Customer Services and describe the problem in as much detail as possible. The following information will be helpful:
- which app (Android, iPhone, Web app) you tried
- product name of your smartphone and version of your smartphone operating system (if applicable)
- version of your Gigaset elements app (if applicable)
- internet browser and version used (if applicable)
- your computer's operating system (if applicable)