Support for Gigaset E560HX
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Answers to frequently asked questions
Top 10 FAOs
- First steps for troubleshooting
-
How do I register the HX handset to a Fritz!Box?
xUsing the FRITZ!Box wizard to register a telephone
1. Click "Telephony" in the FRITZ!Box user interface.
2. Click "Telephony Devices" in the "Telephony" menu.
3. Click the "Configure New Device" button.
4. Enable the option "Telephone (with or without answering machine)" and click "Next".
5. Enable the option "Cordless (DECT) Telephone" and click "Next".
6. Start the registration procedure (Settings, Registration, Register Handset, Register at FRITZ!Box) on the telephone, then click "Connect" and follow the instructions.
7. If asked to do so, enter the FRITZ!Box's four-digit PIN on the telephone and confirm it with "OK".
Note: You do not have to push any buttons on the FRITZ!Box when using the wizard to register telephones. -
Which batteries should I use for the Gigaset handset?
Recommented batteries:
For Gigaset handsets, use only the batteries approved by Gigaset. The high quality standard guarantees safe use and a long service life.
NiMh round cells type AAA can be purchased in our Gigaset online shop.
List of approved and recommended batteries:Battery Type Supplier
Voltage
[V]Capacity
[mA]Supplier 's Type
NiMH AAA
SHP
1,2
300
44AAAJ300
NiMH AAA
Suppo
1,2
300
HSY-AAA0.35-C
NiMH AAA
GP
1,2
400
XSRHCD43C001
NiMH AAA
SHP
1,2
400
44AAAJ400
NiMH AAA
Suppo
1,2
400
HSY-AAA0.40-C
NiMH AAA
GP
1,2
550
XSRHCH53D007
NiMH AAA
SHP
1,2
550
44AAAJ550
NiMH AAA
Suppo
1,2
550
HSY-AAA0.55-C
NiMH AAA
GP
1,2
650
XSRHC073D001
NiMH AAA
SHP
1,2
650
44AAAJ700
NiMH AAA
Suppo
1,2
650
HSY-AAA0.65-C
NiMH AAA GP
1,2
750
XSRHCH73D000
NiMH AAA
SHP
1,2
750
44AAAJ800
NiMH AAA
Suppo
1,2
750
HSY-AAA0.75-C
NiMH AA
GP
1,2
1200
GP130AAHCR
NiMH AA
SHP
1,2
1200
50AAJ1200
NiMH AA
Suppo
1,2
1200
HSY-AA1.25-C
-
Notes on Caller ID (CID)
By default, the number of the caller is shown in the display of your Gigaset telephone. You do not have to make any other settings on your Gigaset telephone. However, if the caller's number is not displayed, this can be due to the following:
- You have not ordered CID from your network provider or
- Your telephone is connected through a PBX that does not transmit all information.Is your telephone connected through a PBX/gateway?
You can establish this by checking for an additional device connected between your telephone and house connection, e.g., a PBX, gateway etc.
In most cases, simply resetting this device will remedy the situation:
- Briefly disconnect the power plug of your PBX.
- Re-insert the plug and wait for the device to restart.
If the caller number is still not displayed:
Check the CID settings of your PBX and activate this function if necessary. In the user guide for the device, search for the term "CID" (or an alternative term such as "phone number transmission", "caller ID", ..).
If necessary, contact the device manufacturer. If this does not resolve the problem, it is possible that your network provider does not support the CID service for this number.
Have you ordered the CID service from your network provider?
Check whether your provider supports Caller ID (CID) and that the function has been activated for you. If necessary, contact your provider. -
Why is the charge level not displayed correctly when I insert full batteries into the Gigaset?
It is practically impossible to determine the battery capacity or state of charge of a NiCd or NiMH battery by fast measurement. For the charge management of the Gigasets, it is only possible to recognize completely empty or completely full (just charged) batteries by the voltage. In most cases, however, the display will show 1/3 or 2/3 because the flat discharge curve, the temperature dependence of the voltage and the different battery types do not allow the charge level to be clearly identified.
-
Can I also use NiZn (Nickel Zinc) batteries for the Gigaset handset?
NiZn (Nickel Zinc) batteries are not suitable for use in Gigaset handsets.
-
Which Gigaset handsets are compatible with my router?
To check the compatibility between your Gigaset handset and your router, please open our compatibility database.
The main features of various device combinations are displayed here.
-
At what temperatures should batteries be charged and discharged?
Discharge should take place at room temperature. At temperatures below 0° C, the capacity of the batteries decreases considerably.
Charging should preferably take place in the range of 10 - 35°C, as this is where the batteries have the greatest capacity.
With NiMH batteries, the handset interrupts charging at temperatures above 45° C, with LiIon batteries below 5° C and above 40°-45° C, as the batteries must not be charged outside these temperatures. -
Was muss ich nach dem Update meiner AVM Fritzbox auf Software Version 6.80(oder höher) beachten?
Mit dem Update von AVM auf Software Version 6.80, sind die Fritzbox nunmehr ebenfalls CAT-iq 2.0 fähig. Dies bedeutet für Sie als Gigaset Kunden, dass die Bedienung Ihres Gigaset HX-Mobilteils, welches direkt an einer DECT-fähigen Fritzbox betrieben wird, eine wesentlich komfortablere Bedienung möglich.
Um in den vollen Genuss der neuen Funktionalität zu kommen, verlangt die Fritzbox jedoch ein „re-pairing“ der angeschlossenen Gigaset Mobilteile.
Bitte entfernen Sie hierfür Ihr Gigaset Mobilteil für die Fritz!-Weboberfläche und melden es anschließend erneut an die Fritzbox an. Das reine aus- und wiedereinschalten des Mobilteils ist für eine volle Unterstützung der Funktionen nicht ausreichend.
Sofern die CAT-iq 2.0 Funktionalität nicht unterstützt, und das Gigaset Mobilteil im vorherigen Standard-Kompatibilitätsbetrieb genutzt werden soll, muss die CAT-iq -2.0 Unterstützung deaktiviert werden.
Klicken Sie hierzu im Menü der Fritzbox "DECT" auf Basisstation".
- Deaktivieren Sie im Abschnitt "Problembehebung" die Option "Unterstützung für CAT-iq 2.0 kompatible Geräte aktiv".
- Klicken Sie zum Speichern der Einstellungen auf "Übernehmen".
- Das gewünschte Telefon aus Telefonie -> Telefoniegeräte herauslöschen
- Die Fritzbox neu starten und dann das Telefon neu anmelden.
Um Ihnen den Betrieb zwischen den beiden Produkten jedoch so angenehm wie möglich zu machen, raten wir von dieser Maßnahme ab und empfehlen wir den CAT-iq Betrieb. -
Die Namensersetzung bei eingehenden Anrufen funktioniert, jedoch erscheint dann in der Anrufliste nur die Rufnummer des Anrufers. Was kann ich tun?
Bitte überprüfen Sie in den Einstellungen der Fritzbox unter [Telefonie] - [Eigene Rufnummer] die Anschlusseinstellungen. Hier muss die korrekte Landes-und Ortsvorwahl eingetragen sein.
all FAQs by topic
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A
-
Advisory/warning tones
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B
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Betrieb an AVM Fritzbox
-
Die Namensersetzung bei eingehenden Anrufen funktioniert, jedoch erscheint dann in der Anrufliste nur die Rufnummer des Anrufers. Was kann ich tun?
Bitte überprüfen Sie in den Einstellungen der Fritzbox unter [Telefonie] - [Eigene Rufnummer] die Anschlusseinstellungen. Hier muss die korrekte Landes-und Ortsvorwahl eingetragen sein.
-
How do I register the HX handset to a Fritz!Box?
xUsing the FRITZ!Box wizard to register a telephone
1. Click "Telephony" in the FRITZ!Box user interface.
2. Click "Telephony Devices" in the "Telephony" menu.
3. Click the "Configure New Device" button.
4. Enable the option "Telephone (with or without answering machine)" and click "Next".
5. Enable the option "Cordless (DECT) Telephone" and click "Next".
6. Start the registration procedure (Settings, Registration, Register Handset, Register at FRITZ!Box) on the telephone, then click "Connect" and follow the instructions.
7. If asked to do so, enter the FRITZ!Box's four-digit PIN on the telephone and confirm it with "OK".
Note: You do not have to push any buttons on the FRITZ!Box when using the wizard to register telephones. -
Was muss ich nach dem Update meiner AVM Fritzbox auf Software Version 6.80(oder höher) beachten?
Mit dem Update von AVM auf Software Version 6.80, sind die Fritzbox nunmehr ebenfalls CAT-iq 2.0 fähig. Dies bedeutet für Sie als Gigaset Kunden, dass die Bedienung Ihres Gigaset HX-Mobilteils, welches direkt an einer DECT-fähigen Fritzbox betrieben wird, eine wesentlich komfortablere Bedienung möglich.
Um in den vollen Genuss der neuen Funktionalität zu kommen, verlangt die Fritzbox jedoch ein „re-pairing“ der angeschlossenen Gigaset Mobilteile.
Bitte entfernen Sie hierfür Ihr Gigaset Mobilteil für die Fritz!-Weboberfläche und melden es anschließend erneut an die Fritzbox an. Das reine aus- und wiedereinschalten des Mobilteils ist für eine volle Unterstützung der Funktionen nicht ausreichend.
Sofern die CAT-iq 2.0 Funktionalität nicht unterstützt, und das Gigaset Mobilteil im vorherigen Standard-Kompatibilitätsbetrieb genutzt werden soll, muss die CAT-iq -2.0 Unterstützung deaktiviert werden.
Klicken Sie hierzu im Menü der Fritzbox "DECT" auf Basisstation".
- Deaktivieren Sie im Abschnitt "Problembehebung" die Option "Unterstützung für CAT-iq 2.0 kompatible Geräte aktiv".
- Klicken Sie zum Speichern der Einstellungen auf "Übernehmen".
- Das gewünschte Telefon aus Telefonie -> Telefoniegeräte herauslöschen
- Die Fritzbox neu starten und dann das Telefon neu anmelden.
Um Ihnen den Betrieb zwischen den beiden Produkten jedoch so angenehm wie möglich zu machen, raten wir von dieser Maßnahme ab und empfehlen wir den CAT-iq Betrieb.
-
-
Battery
-
At what temperatures should batteries be charged and discharged?
Discharge should take place at room temperature. At temperatures below 0° C, the capacity of the batteries decreases considerably.
Charging should preferably take place in the range of 10 - 35°C, as this is where the batteries have the greatest capacity.
With NiMH batteries, the handset interrupts charging at temperatures above 45° C, with LiIon batteries below 5° C and above 40°-45° C, as the batteries must not be charged outside these temperatures. -
Can I also use NiZn (Nickel Zinc) batteries for the Gigaset handset?
NiZn (Nickel Zinc) batteries are not suitable for use in Gigaset handsets.
-
Which batteries should I use for the Gigaset handset?
Recommented batteries:
For Gigaset handsets, use only the batteries approved by Gigaset. The high quality standard guarantees safe use and a long service life.
NiMh round cells type AAA can be purchased in our Gigaset online shop.
List of approved and recommended batteries:Battery Type Supplier
Voltage
[V]Capacity
[mA]Supplier 's Type
NiMH AAA
SHP
1,2
300
44AAAJ300
NiMH AAA
Suppo
1,2
300
HSY-AAA0.35-C
NiMH AAA
GP
1,2
400
XSRHCD43C001
NiMH AAA
SHP
1,2
400
44AAAJ400
NiMH AAA
Suppo
1,2
400
HSY-AAA0.40-C
NiMH AAA
GP
1,2
550
XSRHCH53D007
NiMH AAA
SHP
1,2
550
44AAAJ550
NiMH AAA
Suppo
1,2
550
HSY-AAA0.55-C
NiMH AAA
GP
1,2
650
XSRHC073D001
NiMH AAA
SHP
1,2
650
44AAAJ700
NiMH AAA
Suppo
1,2
650
HSY-AAA0.65-C
NiMH AAA GP
1,2
750
XSRHCH73D000
NiMH AAA
SHP
1,2
750
44AAAJ800
NiMH AAA
Suppo
1,2
750
HSY-AAA0.75-C
NiMH AA
GP
1,2
1200
GP130AAHCR
NiMH AA
SHP
1,2
1200
50AAJ1200
NiMH AA
Suppo
1,2
1200
HSY-AA1.25-C
-
Why is the charge level not displayed correctly when I insert full batteries into the Gigaset?
It is practically impossible to determine the battery capacity or state of charge of a NiCd or NiMH battery by fast measurement. For the charge management of the Gigasets, it is only possible to recognize completely empty or completely full (just charged) batteries by the voltage. In most cases, however, the display will show 1/3 or 2/3 because the flat discharge curve, the temperature dependence of the voltage and the different battery types do not allow the charge level to be clearly identified.
-
-
-
C
-
Compatibility
-
Was muss ich nach dem Update meiner AVM Fritzbox auf Software Version 6.80(oder höher) beachten?
Mit dem Update von AVM auf Software Version 6.80, sind die Fritzbox nunmehr ebenfalls CAT-iq 2.0 fähig. Dies bedeutet für Sie als Gigaset Kunden, dass die Bedienung Ihres Gigaset HX-Mobilteils, welches direkt an einer DECT-fähigen Fritzbox betrieben wird, eine wesentlich komfortablere Bedienung möglich.
Um in den vollen Genuss der neuen Funktionalität zu kommen, verlangt die Fritzbox jedoch ein „re-pairing“ der angeschlossenen Gigaset Mobilteile.
Bitte entfernen Sie hierfür Ihr Gigaset Mobilteil für die Fritz!-Weboberfläche und melden es anschließend erneut an die Fritzbox an. Das reine aus- und wiedereinschalten des Mobilteils ist für eine volle Unterstützung der Funktionen nicht ausreichend.
Sofern die CAT-iq 2.0 Funktionalität nicht unterstützt, und das Gigaset Mobilteil im vorherigen Standard-Kompatibilitätsbetrieb genutzt werden soll, muss die CAT-iq -2.0 Unterstützung deaktiviert werden.
Klicken Sie hierzu im Menü der Fritzbox "DECT" auf Basisstation".
- Deaktivieren Sie im Abschnitt "Problembehebung" die Option "Unterstützung für CAT-iq 2.0 kompatible Geräte aktiv".
- Klicken Sie zum Speichern der Einstellungen auf "Übernehmen".
- Das gewünschte Telefon aus Telefonie -> Telefoniegeräte herauslöschen
- Die Fritzbox neu starten und dann das Telefon neu anmelden.
Um Ihnen den Betrieb zwischen den beiden Produkten jedoch so angenehm wie möglich zu machen, raten wir von dieser Maßnahme ab und empfehlen wir den CAT-iq Betrieb.
-
-
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D
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Directory / Phone book
-
-
E
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Emergency function
-
Process of the SOS function.
Your handset is equipped with four additional keys (direct dial keys [A] to [D]). The direct dial key [A] can be assigned a special emergency function ("emergency key"). You can use this to request emergency assistance from friends or neighbours.
Note:
- The emergency function must be set up first.
- Once the emergency function has been activated, the emergency key on the handset and the base is permanently illuminated.Process
You can trigger the emergency call on the handset by pressing the direct dial key [A].The person receiving your emergency call will hear the emergency call message:
• "This is an emergency call."
• "To accept the call please press key 5."
If the person receiving the call presses the key 5, you can now speak to one another.If the person receiving the call does not accept the call, the emergency function automatically
dials the next emergency number after 60 seconds (if several numbers have been saved). The emergency function also automatically switches to the next emergency number after 60 seconds in the following situations:
• The answer machine of the emergency number selected is activated
• The emergency number is busy
• The telephone of the person receiving the emergency call is not set to "tone dialling".This process is repeated a maximum of 5 times. If none of the calls are accepted, the emergency function is ended with an error tone.
Note:
The emergency key on the handset flashes throughout the entire process. The message "Sending emergency call" is shown in the Display.
-
-
-
F
-
First steps for troubleshooting
-
-
N
-
Notes on Caller ID (CID)
-
Notes on Caller ID (CID)
By default, the number of the caller is shown in the display of your Gigaset telephone. You do not have to make any other settings on your Gigaset telephone. However, if the caller's number is not displayed, this can be due to the following:
- You have not ordered CID from your network provider or
- Your telephone is connected through a PBX that does not transmit all information.Is your telephone connected through a PBX/gateway?
You can establish this by checking for an additional device connected between your telephone and house connection, e.g., a PBX, gateway etc.
In most cases, simply resetting this device will remedy the situation:
- Briefly disconnect the power plug of your PBX.
- Re-insert the plug and wait for the device to restart.
If the caller number is still not displayed:
Check the CID settings of your PBX and activate this function if necessary. In the user guide for the device, search for the term "CID" (or an alternative term such as "phone number transmission", "caller ID", ..).
If necessary, contact the device manufacturer. If this does not resolve the problem, it is possible that your network provider does not support the CID service for this number.
Have you ordered the CID service from your network provider?
Check whether your provider supports Caller ID (CID) and that the function has been activated for you. If necessary, contact your provider.
-
-
-
O
-
Operating a Gigaset at routers
-
Notes on Caller ID (CID)
By default, the number of the caller is shown in the display of your Gigaset telephone. You do not have to make any other settings on your Gigaset telephone. However, if the caller's number is not displayed, this can be due to the following:
- You have not ordered CID from your network provider or
- Your telephone is connected through a PBX that does not transmit all information.Is your telephone connected through a PBX/gateway?
You can establish this by checking for an additional device connected between your telephone and house connection, e.g., a PBX, gateway etc.
In most cases, simply resetting this device will remedy the situation:
- Briefly disconnect the power plug of your PBX.
- Re-insert the plug and wait for the device to restart.
If the caller number is still not displayed:
Check the CID settings of your PBX and activate this function if necessary. In the user guide for the device, search for the term "CID" (or an alternative term such as "phone number transmission", "caller ID", ..).
If necessary, contact the device manufacturer. If this does not resolve the problem, it is possible that your network provider does not support the CID service for this number.
Have you ordered the CID service from your network provider?
Check whether your provider supports Caller ID (CID) and that the function has been activated for you. If necessary, contact your provider. -
Which Gigaset handsets are compatible with my router?
To check the compatibility between your Gigaset handset and your router, please open our compatibility database.
The main features of various device combinations are displayed here.
-
-
-
R
-
Registering
-
How do I register the HX handset to a Fritz!Box?
xUsing the FRITZ!Box wizard to register a telephone
1. Click "Telephony" in the FRITZ!Box user interface.
2. Click "Telephony Devices" in the "Telephony" menu.
3. Click the "Configure New Device" button.
4. Enable the option "Telephone (with or without answering machine)" and click "Next".
5. Enable the option "Cordless (DECT) Telephone" and click "Next".
6. Start the registration procedure (Settings, Registration, Register Handset, Register at FRITZ!Box) on the telephone, then click "Connect" and follow the instructions.
7. If asked to do so, enter the FRITZ!Box's four-digit PIN on the telephone and confirm it with "OK".
Note: You do not have to push any buttons on the FRITZ!Box when using the wizard to register telephones. - How do I register the handset to a Fritz!Box?
-
-
-
T
-
V
-
Visual call signal
-
Downloads
- Manuals
- Firmware
- Software