At the moment there are some customers complaining about charging problems with their cordless Gigaset devices. The reason for this problem is the thermally controlled charging unit of the portable handsets.

To provide a gentle charging of the handset batteries, the charging control switches off the charging of the portable handsets when a surrounding temperature of 30° - 35° degrees celsius has been reached. This is equivalent to a battery heat of about 40 - 45 ° Celsius.

The switching off of the charging process is a demand of the battery manufacturer as the battery may affect a permanent damage if being overheated.

To avoid a false consultation please advise the customer as described below:

The customer should avoid to expose the device to direct solar radiation

The charging of the handset should be done at night if possible

The base station or charging unit should be placed in a cool place

The usage of a seperate charger is advisable. These chargers can be placed, regardless from the base stations installation location, in some colder areas at the residence.

A replacement of the handset is not helpful at all and should be avoided in any case.