Support for Gigaset E495

Gigaset E495
Welcome to the support resource for your Gigaset E495. On this page you will find answers to frequently asked questions. Manuals as well as software and firmware are available for download. You will also find video tutorials, which will help you to get started. Should your device be defect, you can register your Gigaset E495 for a repair. Furthermore you will find accessories for your Gigaset E495. If you're looking for products matching your Gigaset E495, have a look at our compatibility database. You can also find out how to register your Gigaset E495 with other devices.

Answers to frequently asked questions

You have questions regarding your Gigaset product? Here you will find answers.

Top 10 FAQs

  • First steps for troubleshooting
  • Base reset
    • Unplug the power-supply unit from the socket.
    • Press and hold down the paging key on the base station.
    • Plug in the power-supply unit again.
    • Keep the paging key on the base station pressed.
    • Release the paging key after 3 seconds.

    PLEASE NOTE! The entire contents of the memory will be deleted. All portable handsets will be deregistered. The system code will be reset to 0000.

  • Notes on operating a Gigaset phone on the analog telephone connection of a router or modem

    If you operate your Gigaset on the telephone connection of a router/modem, make sure that you have noticed the following points:

    • Use the phone cable from the Gigaset packaging.
    • If the router or modem does not have a phone jack, it is necessary to use the enclosed phone cable or the enclosed phone adapter of your router/modem.
    • Connect the cable to the router`s phone jack / phone port / FON port.
    • Please check if your telephone data (internet telephone number, provider-profile, …) for the used telephone connection in the router/modem were entered correctly.
    • Please make sure that your internet connection is working.

    If the problem persists, please contact your provider.

  • Notes on Caller ID (CID)

    By default, the number of the caller is shown in the display of your Gigaset telephone. You do not have to make any other settings on your Gigaset telephone. However, if the caller's number is not displayed, this can be due to the following:

    - You have not ordered CID from your network provider or
    - Your telephone is connected through a PBX that does not transmit all information.

    Is your telephone connected through a PBX/gateway?
    You can establish this by checking for an additional device connected between your telephone and house connection, e.g., a PBX, gateway etc.
    In most cases, simply resetting this device will remedy the situation:
    - Briefly disconnect the power plug of your PBX.
    - Re-insert the plug and wait for the device to restart.

    If the caller number is still not displayed:
    Check the CID settings of your PBX and activate this function if necessary. In the user guide for the device, search for the term "CID" (or an alternative term such as "phone number transmission", "caller ID", ..).

    If necessary, contact the device manufacturer. If this does not resolve the problem, it is possible that your network provider does not support the CID service for this number.

    Have you ordered the CID service from your network provider?
    Check whether your provider supports Caller ID (CID) and that the function has been activated for you. If necessary, contact your provider.

  • Which batteries should I use for the Gigaset handset?

    Recommented batteries:

    For Gigaset handsets, use only the batteries approved by Gigaset. The high quality standard guarantees safe use and a long service life.
    NiMh round cells type AAA can be purchased in our Gigaset online shop.

  • How I get back my language ?

    If the display language is adjusted so you can´t serve the handset, please follow the description:

    Open the menu with the control key (Press right).

    Enter the combination  5 - 4 - 1.

    Now you can see the available languages of the handset.
    Please choose the language you need and confirm it with OK.

  • Which headsets are compatible?

    Folgende Headsettypen mit Klinkenstecker von Plantronics können Sie verwenden:

    Plantronics M40

    Plantronics MX100

    Plantronics MX150-N1

    Eine Kompatibiltitätsliste getesteter Headsets finden Sie im Internet unter


    Mit einem Anschlusskabel von GN/Jabra (8800-00-61) können auch folgende Headsets benutzt werden:

    GN 2000 Mono NC

    GN 2200 Mon NC

    GN 2000 sound tube

    GN 2100 3in1 Micro

    GN 2100 3in1 Flex NC

    GN 2200 Duo Flex NC

    GN 2000 sound tube

    GN 2000 Duo NC

    GN 2100 Duo Micro

    GN 2100 Duo Flex NC

    Eine Kompatibilitätsliste für die GN/Jabra Headsets ist unter zu finden.

  • Where can I connect the headset on the Gigaset E49H?

    On the underside of the handset you will find a 2.5mm headset phone jack.


  • How to activate / deactivate the call screening of the voice mail ?

    To configure the function follow this instruction at your handset menu:



    Voice mail

    Call screening

    Now you can activate the handset for call screening.

all FAQs by Topic

Check compatibility

Check if a particular Gigaset handset is compatible with a Gigaset base station.
Check compatibility of handset and base station by selecting individual functions.

Register handet to base station

You have a Gigaset E495 base station and want to register a handset?
Register handset to the Gigaset E495

Didn't find what you were looking for?

Please contact our Customer Services for personal assistance.