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Analog Phones

Top FAQ

  • Is also a Gigaset Quick Sync version for MacOS available and where can I download it?

     

    Yes, with the Gigaset QuickSync software you can easily synchronize your contacts on your Macintosh with your Gigaset. You can download the newest version from the QuickSync download site.

     

     

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  • Which Gigasets are supported by the Gigaset QuickSync for MacOS?

    Gigaset QuickSync can only be used with the following Gigasets:

    • Gigaset CL660HX
    • Gigaset SL56
    • Gigaset SL37H
    • Gigaset S68H
    • Gigaset SL78H
    • Gigaset S79H
    • Gigaset S800H
    • Gigaset S810H
    • Gigaset S820H
    • Gigaset S850H
    • Gigaset S850HX
    • Gigaset SL350
    • Gigaset SL360HS
    • Gigaset SL400H
    • Gigaset SL450H
    • Gigaset SL450HX
    • Gigaset SL910H
    • Gigaset DL500A
    • Gigaset DX600A ISDN
    • Gigaset DX800A all in one
    • Gigaset S510H PRO
    • Gigaset S650H PRO
    • Gigaset SL610H PRO
    • Gigaset SL750H PRO
    • Gigaset DE700IP PRO
    • Gigaset DE900IP PRO
    • Gigaset DE310IP PRO
    • Gigaset DE410IP PRO

    Only handsets featuring western or central European, Cyrillic, Greek or Turkish character sets are supported.

     

    Please note:

    The character set used on your handset must correspond with the system language settings on your Mac.

    The handset software cannot be updated with firmware.

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  • What are the system requirements of Gigaset QuickSync for MacOS?
    • Apple Macintosh PC or Notebook with Mac OS 10.7 operating system or higher
    • Supported Gigaset phone
    • Interface to connect Gigaset to the Mac:

    - USB cable (e.g. SL78H, S79H, SL400H),

    - Bluetooth (Bluetooth-compatible handsets, like SL78H) or

    - LAN connection (e.g. DL500A, DX600A ISDN, DX800A)

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  • I get the message that the firmware of the Gigaset handset is too old. How can I update the phone?

    With the Gigaset SL910, the firmware can be updated on the Mac. To do so, the phone must be connected via a USB cable, and the option "Automatically check for firmware updates" must be activated under "QuickSync / Settings" in the Mac menu bar. Gigaset QuickSync then automatically checks for new firmware versions over the Internet, and offers them for download and a firmware update. Follow the program instructions to install the firmware update.

     

    A firmware update of other Gigaset handsets is currently only possible with the Gigaset QuickSync for Windows operating systems. You can download the latest Gigaset QuickSync for Windows from the Gigaset Website:

    > Download Gigaset QuickSync

    After installing the QuickSync on a PC with a supported Windows operating system (Microsoft ® Windows ® XP, Windows ® Vista (32bit and 64bit) and Windows 7 ® (32bit and 64bit)) you can update the firmware of the handset.

    Please note that your handset must be connected via USB cable to the PC. A firmware update via Bluetooth connection is not possible.

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  • How can I dial phone numbers from the contact data on the Mac?
    • Click on the contact in the contact list
    • Click on the telephone number in the contact data and select the "Dial number" menu option

    The Gigaset establishes a connection with the selected phone number.

     

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  • What can I do, if the device communication between the Mac and the handset is (constantly) aborting?

    Place the handset in idle status (press and hold the end call key) and restart the process.

     

    If the problem still occur, please perform the followig steps:

    • Switch off your handset and restart the Mac
    • Switch your handset back on
    • Start Gigaset QuickSync and reconnect the handset
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  • Why Contacts are duplicated during the synchronization process?

    This can occur if the data synchronization direction is changed with every synchronization or if a communication error occurred when connecting to the handset.

    • Deactivate the Sync Manager prior to making any change to the data synchronization direction and then restart the program
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  • Why I am unable to connect a phone using the installed Gigaset QuickSync wizard ?

    using USB connection:

    Check that the USB cable is connected correctly and try again.

     

    using Bluetooth connection:

    Make sure that Bluetooth is activated on the handset and the Mac.

    If the problem still occur, delete the old Bluetooth connection and create a new one in manual mode:

    • Open System Preferences > Bluetooth and delete the handset from the list there
    • Deactivate Bluetooth on the handset and disable the handset
    • Take the battery out of the handset and wait for a few seconds. Put the battery back in the handset
    • Close all programs on the Mac
    • Activate Bluetooth on the Mac and the handset
    • Open System Preferences > Bluetooth and add your handset manually. Click on "Configure Bluetooth device" to start the Apple Bluetooth wizard. Choose "All devices" from the device type menu and then select your handset from the list of all found devices. Follow the wizard's instructions
    • Important: The handset will now ask you for the Bluetooth PIN. Enter the password displayed in the Bluetooth wizard. The question "Save to list of known devices?" should appear — press "Yes" to confirm
    • Restart Gigaset QuickSync
    • Click on the [+] symbol in the list of all known handsets. All existing handsets are listed
    • Select your handset and click "Next" to connect
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  • The handset is connected via bluetooth and appears in the list of known handsets, but is marked as being unavailable (red dot). What can I do?

    using USB connection:

    Check that the USB cable is connected correctly and try again.

     

    using Bluetooth connection:

    Make sure that Bluetooth is activated on the handset and the Mac.

    If the problem still occur, delete the old Bluetooth connection and create a new one in manual mode:

    • Open System Preferences > Bluetooth and delete the handset from the list there
    • Deactivate Bluetooth on the handset and disable the handset
    • Take the battery out of the handset and wait for a few seconds. Put the battery back in the handset
    • Close all programs on the Mac
    • Activate Bluetooth on the Mac and the handset
    • Open System Preferences > Bluetooth and add your handset manually. Click on "Configure Bluetooth device" to start the Apple Bluetooth wizard. Choose "All devices" from the device type menu and then select your handset from the list of all found devices. Follow the wizard's instructions
    • Important: The handset will now ask you for the Bluetooth PIN. Enter the password displayed in the Bluetooth wizard. The question "Save to list of known devices?" should appear — press "Yes" to confirm
    • Restart Gigaset QuickSync
    • Click on the [+] symbol in the list of all known handsets. All existing handsets are listed
    • Select your handset and click "Next" to connect
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  • How can I uninstall the Gigaset QuickSync?

    To uninstall Gigaset QuickSync, please open the "Programs" folder.

    Here, you

    will find the "QuickSync" folder. Move this folder to the Trash and empty the

    Trash.

    Gigaset QuickSync has now been deleted from your Mac.

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Gigaset QuickSync (for Mac) - FAQ Topics

    C

  • Connecting the Gigaset
  • Compatibility / System requirements
  • D

  • Dialling a phone number
  • F

  • Firmware update
  • I

  • Install / Uninstall
  • M

  • Managing / synchronizing contacts
  • T

  • Troubleshooting
  • Transferring ringtones / pictures