Events are not displayed in the app: Causes and solutions

If you don't get any events from a sensor displayed in your app, please check if the sensor is connected with base. Go to SYSTEM OVERVIEW and check whether there is a problem with the sensor (shown by a red warning symbol). If this is the case, you can check what the problem is by clicking on HELP.

If the sensor is offline, you can also recognize this by the LED on the sensor flashing. The sensor may be located outside of the range of base (50 metres inside buildings).

If the problem stays, it sometimes helps to remove the sensor batteries and then re-insert them again. Should problems persist, please contact our Customer Services.