Why isn't there any picture in the display during an incoming call?

To see a picture in the display in addition to the number from an internal caller you have to achieve the following settings:

• At least one picture must be stored in the Media pool from the handset/base (via Gigaset QuickSync)
• A directory entry must be dedicated to a picture in the directory entry options.
• The caller must show his number for outgoing calls.
  
• The Network provider must support the CLIP function and this function must be activated
  

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Important Note:

If a handset with picture-CLIP-function is registered to an older base station it could be possible that there is no picture shown in the display due to incompatibility reasons.

In these cases please have a look at our compatibility database and choose your combination to see if it is possible or not.

https://www.gigaset.com/hq/en/cms/PageCustomerServicesCompatibility.html