Service für Gigaset A415

Gigaset A415
Willkommen beim Kundenservice für Ihr Gigaset A415. Auf dieser Seite finden Sie Antworten zu häufig gestellten Fragen. Sowohl Bedienungsanleitungen wie auch Soft- und Firmware stehen zum herunterladen bereit. Ebenfalls finden Sie hier Videotutorials, die Ihnen bei der Einrichtung helfen. Wenn Ihr Produkt einen Defekt aufweist, können Sie Ihr Gigaset A415 zur Reparatur anmelden. Außerdem finden Sie hier ubehör für Ihr Gigaset A415. Sollten Sie nach Produkten für Ihr Gigaset A415 suchen, finden Sie Informationen dazu in unserer Kompatibilitätsdatenbank. Hier finden Sie auch Hilfestellung zum Registrieren Ihres Gigaset A415 mit anderen Geräten.

Antworten auf häufig gestellte Fragen

Sie haben Fragen zu Ihrem Gigaset Produkt? Hier erhalten Sie Antworten.

Top 10 FAQs

  • First steps for troubleshooting
  • Notes on operating a Gigaset phone on the analog telephone connection of a router or modem

    If you operate your Gigaset on the telephone connection of a router/modem, make sure that you have noticed the following points:


    • Use the phone cable from the Gigaset packaging.
    • If the router or modem does not have a phone jack, it is necessary to use the enclosed phone cable or the enclosed phone adapter of your router/modem.
    • Connect the cable to the router`s phone jack / phone port / FON port.
    • Please check if your telephone data (internet telephone number, provider-profile, …) for the used telephone connection in the router/modem were entered correctly.
    • Please make sure that your internet connection is working.


    If the problem persists, please contact your provider.

  • Notes on Caller ID (CID)

    By default, the number of the caller is shown in the display of your Gigaset telephone. You do not have to make any other settings on your Gigaset telephone. However, if the caller's number is not displayed, this can be due to the following:

    - You have not ordered CID from your network provider or
    - Your telephone is connected through a PBX that does not transmit all information.

    Is your telephone connected through a PBX/gateway?
    You can establish this by checking for an additional device connected between your telephone and house connection, e.g., a PBX, gateway etc.
    In most cases, simply resetting this device will remedy the situation:
    - Briefly disconnect the power plug of your PBX.
    - Re-insert the plug and wait for the device to restart.

    If the caller number is still not displayed:
    Check the CID settings of your PBX and activate this function if necessary. In the user guide for the device, search for the term "CID" (or an alternative term such as "phone number transmission", "caller ID", ..).

    If necessary, contact the device manufacturer. If this does not resolve the problem, it is possible that your network provider does not support the CID service for this number.

    Have you ordered the CID service from your network provider?
    Check whether your provider supports Caller ID (CID) and that the function has been activated for you. If necessary, contact your provider.

  • Which batteries should I use for the Gigaset handset?

    Recommented batteries:

    For Gigaset handsets, use only the batteries approved by Gigaset. The high quality standard guarantees safe use and a long service life.
    NiMh round cells type AAA can be purchased in our Gigaset online shop.

  • Fundamental reset of the base station

    Fundamental reset of the base station

    • Disconnect mains.
    • Press paging key on base station and hold down.
    • Plug in power supply.
    • Hold key pressed for more than 5 seconds. Release the paging key.

    The base station is now set to factory defaults.
    The system-PIN is reset to 0000 and all handsets are deregistered.

  • Reset handset

    With the following procedure all handset settings including the directory, redial list etc. will be deleted!

    • Switch off handset
    • Hold down the keys 1, 4, 7 and switch the handset on
    • "Service" will be displayed
    • Enter 4 6 8 5 4 6 3
    • The handset switches off

  • Base PIN Reset

    Handset in idle mode:

    • Press menu key
    • Enter * # 0 5 #
    • Enter 3 7 6 2 0 0 0

    Afterwards the base system code is 0000.

  • Technical data A415H and AS405H (Standby; Charging time; etc.)

    Technical data

    Standby time: 200h
    Talk time: 18h
    Charging time in Base station: 6h
    Charging time in charging cradle: 5h
    Phone book entries: 100
    Answering machine: 20 min

  • How can I set up the date and time ?
  • Permanent ringing

    At the base stations AS405/AS415 and A415/A415A may occur a permanent ringing at an incoming call on a additionally registered handset .

    This phenomenon occurs when the additional handset on the base only provides GAP functionality and one of the first three ringing tones is set.

    Affected handsets:
    - S-Class
    - C-Class (except C300H, CS310H)
    - A(x)120H, A(x)130H, A220H, AL230
    - E500H

    Solution is to choose a melodie larger than three on the affected handset.

alle FAQs nach Themen

  • A
    • Audio
      • Permanent ringing

        At the base stations AS405/AS415 and A415/A415A may occur a permanent ringing at an incoming call on a additionally registered handset .

        This phenomenon occurs when the additional handset on the base only provides GAP functionality and one of the first three ringing tones is set.

        Affected handsets:
        - S-Class
        - C-Class (except C300H, CS310H)
        - A(x)120H, A(x)130H, A220H, AL230
        - E500H

        Solution is to choose a melodie larger than three on the affected handset.

  • B
    • Batterie
      • Which batteries should I use for the Gigaset handset?

        Recommented batteries:

        For Gigaset handsets, use only the batteries approved by Gigaset. The high quality standard guarantees safe use and a long service life.
        NiMh round cells type AAA can be purchased in our Gigaset online shop.

  • D
  • F
    • First steps for troubleshooting
      • First steps for troubleshooting
      • Notes on operating a Gigaset phone on the analog telephone connection of a router or modem

        If you operate your Gigaset on the telephone connection of a router/modem, make sure that you have noticed the following points:


        • Use the phone cable from the Gigaset packaging.
        • If the router or modem does not have a phone jack, it is necessary to use the enclosed phone cable or the enclosed phone adapter of your router/modem.
        • Connect the cable to the router`s phone jack / phone port / FON port.
        • Please check if your telephone data (internet telephone number, provider-profile, …) for the used telephone connection in the router/modem were entered correctly.
        • Please make sure that your internet connection is working.


        If the problem persists, please contact your provider.

  • N
    • Notes on Caller ID (CID)
      • Notes on Caller ID (CID)

        By default, the number of the caller is shown in the display of your Gigaset telephone. You do not have to make any other settings on your Gigaset telephone. However, if the caller's number is not displayed, this can be due to the following:

        - You have not ordered CID from your network provider or
        - Your telephone is connected through a PBX that does not transmit all information.

        Is your telephone connected through a PBX/gateway?
        You can establish this by checking for an additional device connected between your telephone and house connection, e.g., a PBX, gateway etc.
        In most cases, simply resetting this device will remedy the situation:
        - Briefly disconnect the power plug of your PBX.
        - Re-insert the plug and wait for the device to restart.

        If the caller number is still not displayed:
        Check the CID settings of your PBX and activate this function if necessary. In the user guide for the device, search for the term "CID" (or an alternative term such as "phone number transmission", "caller ID", ..).

        If necessary, contact the device manufacturer. If this does not resolve the problem, it is possible that your network provider does not support the CID service for this number.

        Have you ordered the CID service from your network provider?
        Check whether your provider supports Caller ID (CID) and that the function has been activated for you. If necessary, contact your provider.

  • R
    • Reset Prozedur
      • Base PIN Reset

        Handset in idle mode:

        • Press menu key
        • Enter * # 0 5 #
        • Enter 3 7 6 2 0 0 0

        Afterwards the base system code is 0000.

      • Fundamental reset of the base station

        Fundamental reset of the base station

        • Disconnect mains.
        • Press paging key on base station and hold down.
        • Plug in power supply.
        • Hold key pressed for more than 5 seconds. Release the paging key.

        The base station is now set to factory defaults.
        The system-PIN is reset to 0000 and all handsets are deregistered.

      • Reset handset

        With the following procedure all handset settings including the directory, redial list etc. will be deleted!

        • Switch off handset
        • Hold down the keys 1, 4, 7 and switch the handset on
        • "Service" will be displayed
        • Enter 4 6 8 5 4 6 3
        • The handset switches off

  • T

Downloads

Hier erhalten Sie Bedienungsanleitungen und Software-Updates.
Manuals
  • Gigaset A415-A415A-AS405-AS405 Bedienungsanleitung (Langversion) de AT

Firmware
Software

Kompatibilität prüfen

Kombinieren Sie Gigaset Mobilteile und Basisstationen bzw. Router mit DECT-Funktion
Prüfen Sie die Kompatibilität zwischen Mobilteilen und Basisstationen anhand ausgewählter Funktionen.

Mobilteil anmelden

Sie besitzen eine Gigaset A415 Basisstation und wollen ein Mobilteil anmelden? 
Das Gigaset A415 mit einem Mobilteil koppeln

Nicht fündig geworden?

Kontaktieren Sie den Gigaset Kundenservice für persönliche Hilfestellung.