Service für Gigaset HC450

Gigaset HC450
Willkommen beim Kundenservice für Ihr Gigaset HC450. Auf dieser Seite finden Sie Antworten zu häufig gestellten Fragen. Sowohl Bedienungsanleitungen wie auch Soft- und Firmware stehen zum herunterladen bereit. Ebenfalls finden Sie hier Videotutorials, die Ihnen bei der Einrichtung helfen. Wenn Ihr Produkt einen Defekt aufweist, können Sie Ihr Gigaset HC450 zur Reparatur anmelden. Außerdem finden Sie hier ubehör für Ihr Gigaset HC450. Sollten Sie nach Produkten für Ihr Gigaset HC450 suchen, finden Sie Informationen dazu in unserer Kompatibilitätsdatenbank. Hier finden Sie auch Hilfestellung zum Registrieren Ihres Gigaset HC450 mit anderen Geräten.

Antworten auf häufig gestellte Fragen

Sie haben Fragen zu Ihrem Gigaset Produkt? Hier erhalten Sie Antworten.

Top 10 FAQs

  • No signaling at the handsets

    The door intercom is working (e.g. bell working), but it is not signalling at the handsets.

     

    • The control unit is not registered with the base station (control unid LED flashing).

    -->Register the control unit.

     

    • Control unit has been registered but is dropping the connection (LED flashing).

    --> Reduce the distance between the base station and the control unit.

  • Door opener does not work

    You have the possibility to connect a door opener to you Gigaset HC450. It is not part of the Gigaset HC450.

     

    The door opener will be connected directly to the door intercom by using the delivered blue plug.

     

    Please pay attention to the following indications, before you start to test the door opener:

     

    • Make sure that the Doorlink control unit is power supplied. The status LED must be light green. If it flashes green/orange, there is no radio contact between the control unit and your base station.
    • Please register the control unit to your Gigaset Home Control supporting base station.
    • Please make sure, that the door intercom is power supplied. The keys at the door intercom must be lighted. If not, please examine the connection between the control unit and the door intercom.

     

    Please examine the door opener function as follows:

     

    • Open the list of internal participants.
    • Press the control key to the left Search for the door intercom entry as far as you did not change the door intercom default name, you will find Intercom in the list.
    • Press the control key upwards to select this entry.
    • Press the send key (green earpiece symbol), to open the menu of the HC450.
    • Press the right display key to open the settings. The menu entry Connect to Door will be selected. Intercom appears in the display, as long as you did not change the default name.
    • Press the right display key (Op.Door) to activate the door opener.

     

    If the door opener does not work as expected, please pay attention to the following issues:

     

    • The door opener does not switch:

    Is the door opener connected correctly to the door intercom? Examine the cable of the door opener and of the door intercom.

    Is the door opener within the specifications?

     

    • The door opener switches, but it does not open the door:

    Is the door opener within the specifications?

    The door opener perhaps was not installed correctly. Please adjust if necessary.

  • Reset to factory condition

    1. Press the pushbutton of the control unit for min 35 seconds.

     

    2. If the LED of the control unit is flashing alternately green/red, the reset process was successful.

  • Door intercom is not working

    Whether the door intercom is supplied with power, you can recognize by lighted bell keys.

     

    Are the keys, or one of them, not lighted, please examine the following issues:

     

    Does the control unit is supplied with power?

    The status LED of the control unit must be light green, or flashing green/orange.

     

    Does the connection cable between door intercom and control unit was plugged to the specified contacts?

    At the door intercom at the end of the cable there must be the green plug. Please examine the correct fit of the plug.

    At the control unit the cable has to be connected to the plug labeled with TFE. Please examine the correct fit of the plug too.

  • How many door intercoms can be registered to a Gigaset base station?

    If a Gigaset HC450 door intercom is registered to a Gigaset base station, it becomes allocated an internal number. The process equals the registering process of a handset.

     

    To configure this door intercom you need a Gigaset handset, which is registered to the same base station. You just have to call the internal number of the Gigaset HC450.

     

    The number of concurrent supported devices depends on the base station. Usually the DECT protocol supports 6 DECT devices. A Gigaset HC450 needs - same as a handset - only one registering place / one internal number. It is necessarily possible to register more than one Gigaset HC450 door intercom to the base station.

    Example:

     

    At a Gigaset base station which supports 6 DECT devices you are able to register 5 Gigaset HC450 door intercoms, and one handset to configure them.

     

    However only this single handset can signal when one of the door intercom keys was pressed, and only one door bell can ring, due to ther is only one connector.

     

    Perhaps it could be practicable to use the external diversion for each of the door intercoms. Therewith you can call an external number (mobile phone, fix net, VoIP number, internal PABX number or others) with each door intercom.

  • Multifamily house / apartment

    The Gigaset HC450 door intercom is not able to be registered to more than one Gigaset base station.

    Within a multifamiliy residence the Gigaset HC450 can be used from more than one parties only if all participants have access to the same base station.

     

    The configuration of the Gigaset HC450 allowes you to assign each ringer key with its own handset, or to call all handsets together. Thereby the key press at the door intercom will be announced as an internal call at the handsets. It also displays the internal number of the Gigaset HC450. You can change the display announcement as same as you can with the handsets.

    The Gigaset HC450 has an external door bell connector. It can be used for only one intercom key or for both keys. The door intercom is not prepared for a second external door bell.

  • Control unit is not working

    Whether the control unit is supplied with voltage you can recognize with the status LED. It lights green or flashes green/orange.

    If the status LED is not lightning or flashing, please pay attention to the following issues:

     

    • Is the power supply plugged correctly into the control unit?
      --> Unplut it an check the plug and the socket for impurity.


    • Is the power supply plugged correctly into the power socket?
      --> Please examine the functionality of the power socket while using another electronic device at this power socket.
  • Door signal while handsets are busy

    What happens if a button of the Gigaset HC450 is pressed during a telephone call?

    You are in a telephone conversation with an internal or external participant, and a button of the Gigaset HC450 will be pressed.

     

    In this case the Gigaset HC450 behaviours as same as another call of an internal or external participant comes in.

    A short knock signal appears once in the handset which is in use if more than one handset is registered to the base station, and the Gigaset HC450 calls all registered handsets (default setting in the HC450), all these handsets would ring, while the one in use would announce the knock signal.

    Additional to the acoustic signal each called handset displays the call visually like an internal call. The name of the Intercom will be displayed.

  • Using behind PABX: External call forwarding with pause

    Depending in the configuration of a PABX it can be necessary to dial a predial number, to access the line. Some older PABX models need a pause (P) to seperate the predial from the number you want to call to.

     

    This function is not supported by the Gigaset HC450, so it is not possible to use the external call forwarding with such older PABX.

  • Is it possible to use a second door bell?

    No, that is not possible. You can use the connectors which are described in the user manual only. A connector for a second door bell is not prepared.

alle FAQs nach Themen

  • I
    • Installation / Configuration
      • Is it possible to use a second door bell?

        No, that is not possible. You can use the connectors which are described in the user manual only. A connector for a second door bell is not prepared.

      • Multifamily house / apartment

        The Gigaset HC450 door intercom is not able to be registered to more than one Gigaset base station.

        Within a multifamiliy residence the Gigaset HC450 can be used from more than one parties only if all participants have access to the same base station.

         

        The configuration of the Gigaset HC450 allowes you to assign each ringer key with its own handset, or to call all handsets together. Thereby the key press at the door intercom will be announced as an internal call at the handsets. It also displays the internal number of the Gigaset HC450. You can change the display announcement as same as you can with the handsets.

        The Gigaset HC450 has an external door bell connector. It can be used for only one intercom key or for both keys. The door intercom is not prepared for a second external door bell.

    • In Operation
      • Diverting a door call to an external extension or a mobile phone

        A call diversion is possible only with the upper door key. To configure an external call diversion follow these steps:

         

        Call the door intercom using a handset. To do that open the list of internal participants, and select the door intercom using the navigation key. Confirm your selection pressing send key (green handset key).

        Now open the submenu by pressing the right display key or press the navigation key to the right. Connect to Door is the first entry.

        Select the entry Diversion No. and confirm it with OK by pressing the right display key, or press the navigation key to the right.

        There you can enter or change the diversion number.

         

        Notice: Behind a PABX it could be necessary to enter a predial number first. Breaks such as P are not supported!

         

        Confirm your changes with OK by pressing the right display key. In this case you can not use the navigation key to do that, because it is used to navigate between the numbers you have entered. For a moment saved will appear in the display.

        No return one level to the main menu of the configuration. Therefore press the left display key, or the navigation key to the left.

         

        Now you will see the stored diversion number. The status of the diversion is Home. That means, the call diversion is not active.

         

        Press the left display key Change or the navigation key to the left, to switch the status from Home to Away.

        The status switches to Away. That means, the call diversion is active. Examine the call diversion by pressing the upper door key. In combination with an analogue Gigaset base station you should see In Use. With ISDN base stations a 1 will be displayed, which means one of the two possible lines is busy.

        Now the phone at the telephone extension, where you divert your door call to, should ring. As soon as you take the call, an announcement will be played.

         

        Press 1 to take over the diverted call.

        Press # (hash) to end the call.

        To give this commands to the door intercom, you need an DTMF telephone (*1).

         

        Notice: When you take the call, and you want to end it, please use the # (hash) key instead of ring off as usual. After you send the #-key to the door intercom, it will end the call from there side. If you end the call by ringing off as usual, the connection basicly is disconnected, but the door intercom did not recognize that. Another door call is not possible until the maximum talk time (120 seconds) was reached.

         

        Please pay also attention to the following configuration settings:

        The door intercom Gigaset HC450 includes a menu entry Timer, where you can configure several relevant settings:

        Duration of door light (1-90 seconds or impulse)

        Ring time of door bell (1-3 seconds or impulse)

        Ring time of internal door call 10-60 seconds + no internal ringing)

        Ring time of external door call (10-60 seconds)

        External call duration (30 -120 seconds)

        *1)

         

        Further terms for DTMF are:

        DTMF = Dual Tone Multiple Frequency

        Touch Tone

      • Door signal while handsets are busy

        What happens if a button of the Gigaset HC450 is pressed during a telephone call?

        You are in a telephone conversation with an internal or external participant, and a button of the Gigaset HC450 will be pressed.

         

        In this case the Gigaset HC450 behaviours as same as another call of an internal or external participant comes in.

        A short knock signal appears once in the handset which is in use if more than one handset is registered to the base station, and the Gigaset HC450 calls all registered handsets (default setting in the HC450), all these handsets would ring, while the one in use would announce the knock signal.

        Additional to the acoustic signal each called handset displays the call visually like an internal call. The name of the Intercom will be displayed.

      • Using behind PABX: External call forwarding with pause

        Depending in the configuration of a PABX it can be necessary to dial a predial number, to access the line. Some older PABX models need a pause (P) to seperate the predial from the number you want to call to.

         

        This function is not supported by the Gigaset HC450, so it is not possible to use the external call forwarding with such older PABX.

  • K
    • Kompatibilität
      • Which devices are supporting the HC450?

        Compatible base stations:

        • Gigaset C430
        • Gigaset C430A
        • Gigaset C470
        • Gigaset C475
        • Gigaset C470 IP
        • Gigaset C475 IP
        • Gigaset C590
        • Gigaset C595
        • Gigaset C610
        • Gigaset C610A
        • Gigaset C620
        • Gigaset C620A
        • Gigaset CL540 -Dune-
        • Gigaset CL540A -Dune-
        • Gigaset CL750
        • Gigaset CL750A
        • Gigaset CX470 ISDN
        • Gigaset CX475 ISDN
        • Gigaset CX610 ISDN
        • Gigaset CX610A ISDN
        • Gigaset DL500A
        • Gigaset DX600A ISDN
        • Gigaset DX800A all-in-one
        • Gigaset E450
        • Gigaset E455
        • Gigaset E450 SIM
        • Gigaset E455 SIM
        • Gigaset E490
        • Gigaset E495
        • Gigaset S440
        • Gigaset S445
        • Gigaset S450
        • Gigaset S455
        • Gigaset S450 SIM
        • Gigaset S455 SIM
        • Gigaset S450 IP
        • Gigaset S645
        • Gigaset S670
        • Gigaset S675
        • Gigaset S675 IP
        • Gigaset S680
        • Gigaset S685
        • Gigaset S685 IP
        • Gigaset S790
        • Gigaset S795
        • Gigaset S810
        • Gigaset S810A
        • Gigaset SL370
        • Gigaset SL375
        • Gigaset SL400
        • Gigaset SL400A
        • Gigaset SL440
        • Gigaset SL550
        • Gigaset SL555
        • Gigaset SL560
        • Gigaset SL565
        • Gigaset SL780
        • Gigaset SL785
        • Gigaset SX440 ISDN
        • Gigaset SX445 ISDN
        • Gigaset SX450 ISDN
        • Gigaset SX455 ISDN
        • Gigaset SX670 ISDN
        • Gigaset SX675 ISDN
        • Gigaset SX680 ISDN
        • Gigaset SX685 ISDN
        • Gigaset SX810 ISDN
        • Gigaset SX810A ISDN

         

        Other base stations such as Gigaset SX353 ISDN or Gigaset SX255 ISDN do not support the OPCAP protocol and are not compatible with the Gigaset HC450.

         

        Compatible handsets:

         

        • Gigaset C430H
        • Gigaset C47H
        • Gigaset C59H
        • Gigaset C610H
        • Gigaset C620H
        • Gigaset CL540H -Dune-
        • Gigaset CL750H
        • Gigaset E45
        • Gigaset E49H
        • Gigaset S1
        • Gigaset S1 color
        • Gigaset S44
        • Gigaset S45
        • Gigaset S67H
        • Gigaset S68H
        • Gigaset S79H
        • Gigaset S810H
        • Gigaset SL1
        • Gigaset SL1 color
        • Gigaset SL37H
        • Gigaset SL400H
        • Gigaset SL55
        • Gigaset SL56
        • Gigaset SL74
        • Gigaset SL78H

         

        Other GAP supporting handsets, also from other manufacturers, can be used for the voice connection to the Gigaset HC450, but not to open the door.

  • R
    • Registering
      • How many door intercoms can be registered to a Gigaset base station?

        If a Gigaset HC450 door intercom is registered to a Gigaset base station, it becomes allocated an internal number. The process equals the registering process of a handset.

         

        To configure this door intercom you need a Gigaset handset, which is registered to the same base station. You just have to call the internal number of the Gigaset HC450.

         

        The number of concurrent supported devices depends on the base station. Usually the DECT protocol supports 6 DECT devices. A Gigaset HC450 needs - same as a handset - only one registering place / one internal number. It is necessarily possible to register more than one Gigaset HC450 door intercom to the base station.

        Example:

         

        At a Gigaset base station which supports 6 DECT devices you are able to register 5 Gigaset HC450 door intercoms, and one handset to configure them.

         

        However only this single handset can signal when one of the door intercom keys was pressed, and only one door bell can ring, due to ther is only one connector.

         

        Perhaps it could be practicable to use the external diversion for each of the door intercoms. Therewith you can call an external number (mobile phone, fix net, VoIP number, internal PABX number or others) with each door intercom.

      • How to register the doorlink to a base station?
      • Initial operation after hardware installation
      • Is it possible to register the Gigaset HC450 door intercom to more than one base station together?

        No, this is not possible. The door intercom can not be used with more than one base station together.

    • Reset Prozedur
      • Reset to factory condition

        1. Press the pushbutton of the control unit for min 35 seconds.

         

        2. If the LED of the control unit is flashing alternately green/red, the reset process was successful.

  • T
    • Troubleshooting
      • Control unit is not working

        Whether the control unit is supplied with voltage you can recognize with the status LED. It lights green or flashes green/orange.

        If the status LED is not lightning or flashing, please pay attention to the following issues:

         

        • Is the power supply plugged correctly into the control unit?
          --> Unplut it an check the plug and the socket for impurity.


        • Is the power supply plugged correctly into the power socket?
          --> Please examine the functionality of the power socket while using another electronic device at this power socket.
      • Door intercom is not working

        Whether the door intercom is supplied with power, you can recognize by lighted bell keys.

         

        Are the keys, or one of them, not lighted, please examine the following issues:

         

        Does the control unit is supplied with power?

        The status LED of the control unit must be light green, or flashing green/orange.

         

        Does the connection cable between door intercom and control unit was plugged to the specified contacts?

        At the door intercom at the end of the cable there must be the green plug. Please examine the correct fit of the plug.

        At the control unit the cable has to be connected to the plug labeled with TFE. Please examine the correct fit of the plug too.

      • Door opener does not work

        You have the possibility to connect a door opener to you Gigaset HC450. It is not part of the Gigaset HC450.

         

        The door opener will be connected directly to the door intercom by using the delivered blue plug.

         

        Please pay attention to the following indications, before you start to test the door opener:

         

        • Make sure that the Doorlink control unit is power supplied. The status LED must be light green. If it flashes green/orange, there is no radio contact between the control unit and your base station.
        • Please register the control unit to your Gigaset Home Control supporting base station.
        • Please make sure, that the door intercom is power supplied. The keys at the door intercom must be lighted. If not, please examine the connection between the control unit and the door intercom.

         

        Please examine the door opener function as follows:

         

        • Open the list of internal participants.
        • Press the control key to the left Search for the door intercom entry as far as you did not change the door intercom default name, you will find Intercom in the list.
        • Press the control key upwards to select this entry.
        • Press the send key (green earpiece symbol), to open the menu of the HC450.
        • Press the right display key to open the settings. The menu entry Connect to Door will be selected. Intercom appears in the display, as long as you did not change the default name.
        • Press the right display key (Op.Door) to activate the door opener.

         

        If the door opener does not work as expected, please pay attention to the following issues:

         

        • The door opener does not switch:

        Is the door opener connected correctly to the door intercom? Examine the cable of the door opener and of the door intercom.

        Is the door opener within the specifications?

         

        • The door opener switches, but it does not open the door:

        Is the door opener within the specifications?

        The door opener perhaps was not installed correctly. Please adjust if necessary.

      • No signaling at the handsets

        The door intercom is working (e.g. bell working), but it is not signalling at the handsets.

         

        • The control unit is not registered with the base station (control unid LED flashing).

        -->Register the control unit.

         

        • Control unit has been registered but is dropping the connection (LED flashing).

        --> Reduce the distance between the base station and the control unit.

Downloads

Hier erhalten Sie Bedienungsanleitungen und Software-Updates.
Manuals
  • Gigaset HC450 User guide (full version) de DEU AUT CHE BEL

Firmware
Software

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