Support for Gigaset smart camera

Gigaset smart camera
Welcome to the support resource for your Gigaset smart camera. On this page you will find answers to frequently asked questions. Manuals as well as software and firmware are available for download. Vous trouverez également des tutoriels vidéos, qui vous aideront dans vos installations. Dans le cas d'un produit défectueux, vous pouvez enregistrer votre Gigaset smart camera afin qu'il soit réparé. De plus, vous trouverez des accessoires pour votre Gigaset smart camera. If you're looking for products matching your Gigaset smart camera, have a look at our compatibility database. You can also find out how to register your Gigaset smart camera with other devices.

Answers to frequently asked questions

You have questions regarding your Gigaset product? Here you will find answers.

Top 10 FAOs

  • Which In-App packages are available and what advantages do they offer?
  • If the smart camera is already connected to an account, first delete it from your account via the elements app. Please ensure you have saved all videos required as these will also be deleted.

    1. To reset the camera, place a pin or similar object in the reset hole on the side of the camera and hold for 5 seconds.
    2. After 5 seconds the camera LED will flash red for a few seconds and then go off. The camera will restart itself and a solid blue light will be shown. The camera is now reset to factory settings.

  • The smart camera is a security camera and thus prevents access to unsecure accesses such as web browsers via IP.

  • The camera can only work with 2.4 GHz network. Please set the camera to 2.4 GHz network in the router settings.

  • What does the LED indicator mean?
  • The videos will be cut in 5 minutes sequences because otherwise you can hardly process them and they will be too big to download.

  • Yes, the camera needs only to be connected to the elements account via internet.

  • The Gigaset camera app does not support the new smart camera. For this reason you need an account and the app to use the smart camera. 

  • The smart camera supports bluetooth 4.1. To establish the first connection via Bluetooth with using the elements app the smartphone has also to support Bluetooth 4.1. The bluetooth connection is only neccesary for the first connection of the smart camera.

  • The biggest difference is in the recording technique. The camera records continuously (internally) and in case of a break-in, it cuts the video in such a way that it starts 20 seconds before the break-in event. So you can see who really came through the door.

all FAQs by topic

  • E
    • Elements App
      • If you can´t remember your password, you can simply reset it. You can use the function FORGOT PASSWORD on the login screen:

        In the given field you need to enter the email address that you used to register your Gigaset elements system. Then click on CONTINUE.

        You will get an email containing a link. Follow the instructions to reset your password. Please make sure that your new password is strong enough.

         

  • F
    • Features
      • Yes, the camera needs only to be connected to the elements account via internet.

      • If you click on "More functions" in the app, you will see which package is active.

      • The Gigaset camera app does not support the new smart camera. For this reason you need an account and the app to use the smart camera. 

      • The camara should not point to a wall, otherwise the infrared LED illuminates the wall and not the room. When the indoor camera is pointing outside, night vision cannot work. You will need to issue them and provide a light source outside (or buy an outdoor camera).

      • Peer to peer means that the smart camera can connect directly to your smartphone when you are at home. This in turn means a faster livestream and little latency (delay). You still need Wi-Fi for recording because it's captured through the cloud.

      • What does the LED indicator mean?
      • The old camera had a frame that triggered the recording. The new camera captures every movement in the frame. So it is not necessary to step through the frame - if someone appears in this frame the recording is triggered. The zones must neither touch nor overlay of each other.
        With high sensitivity, even a shadow triggers the recording. With lower sensitivity only an animal or human triggers the recording.

      • The smart camera is a security camera and thus prevents access to unsecure accesses such as web browsers via IP.

      • The biggest difference is in the recording technique. The camera records continuously (internally) and in case of a break-in, it cuts the video in such a way that it starts 20 seconds before the break-in event. So you can see who really came through the door.

      • We focused on the new camera to record exactly what is currently visible. That's why the microphone is set exactly like that.

  • P
    • Product information
      • Protection of personal data is of great importance to us. We conduct our activities in compliance with applicable regulations on data privacy protection and data security. We only collect personal data (f.e. name, address, phone number and email address) if they are needed for a contractual relationship or if you make them available by your own choice (e.g. during the registration process).

        Your data is only passed on to third parties, if it is necessary for the purpose of contract execution or billing.

        For the purpose of using your Gigaset system, datastreams that flow from the sensors via the base station to the Gigaset system server environment are recorded anonymously so Gigaset Communications GmbH is not able to link certain people to their system use.

        Please also note our detailed rules concerning data protection as well as our terms of use. 

      • You can receive push notifications on your smartphone or have emails sent to your address. You can also take a look at your smartphone app or log in to your personal section anytime: https://my.gigaset-elements.com 

      • window, door, motion and base are not protected against spray water, so we can´t recommend to use them in moist areas. Persistent humidity might also damage the sensors. 

      • To provide the highest security for your Gigaset system and the referring data, the cloud servers are located at a provider in Germany. This host guarantees data security and data privacy under the German data protection law. 

      • Which In-App packages are available and what advantages do they offer?
  • R
    • Recording
      • The Gigaset smart camera uses the upload of the Internet connection. You needed up to 0.5 MBit for the livestream and about 1 MBit for the recording. If there are other devices at the same time uploading something, the time for the livestream can disturb.

      • The videos will be cut in 5 minutes sequences because otherwise you can hardly process them and they will be too big to download.

    • Reset procedures
      • If the smart camera is already connected to an account, first delete it from your account via the elements app. Please ensure you have saved all videos required as these will also be deleted.

        1. To reset the camera, place a pin or similar object in the reset hole on the side of the camera and hold for 5 seconds.
        2. After 5 seconds the camera LED will flash red for a few seconds and then go off. The camera will restart itself and a solid blue light will be shown. The camera is now reset to factory settings.

  • S
    • Set up
      • Yes, the camera needs only to be connected to the elements account via internet.

      • The camera can only work with 2.4 GHz network. Please set the camera to 2.4 GHz network in the router settings.

      • Please change your network to visible and try to connect the camera again.

      • The camera needs a fixed assigned network. Please specify in your router which should be intended for the camera.

      • In business environments you need these open ports 80, 443, 8000 and 8080.

      • The smart camera supports bluetooth 4.1. To establish the first connection via Bluetooth with using the elements app the smartphone has also to support Bluetooth 4.1. The bluetooth connection is only neccesary for the first connection of the smart camera.

      • WLAN standard: 802.11 b/g/n 2,4GHz
        Security protocols: WPA/WPA2 (TKIP or AES)

      • The smart camera is a security camera and thus prevents access to unsecure accesses such as web browsers via IP.

    • Settings / Using / Handling
      • The camera can only work with 2.4 GHz network. Please set the camera to 2.4 GHz network in the router settings.

      • If you click on "More functions" in the app, you will see which package is active.

      • Please change your network to visible and try to connect the camera again.

      • The camera needs a fixed assigned network. Please specify in your router which should be intended for the camera.

      • In business environments you need these open ports 80, 443, 8000 and 8080.

      • The old camera had a frame that triggered the recording. The new camera captures every movement in the frame. So it is not necessary to step through the frame - if someone appears in this frame the recording is triggered. The zones must neither touch nor overlay of each other.
        With high sensitivity, even a shadow triggers the recording. With lower sensitivity only an animal or human triggers the recording.

  • T
    • Troubleshooting
      • Your camera got stuck when switching from night mode to daytime mode. Please reset the camera once and connect it again. To do this, use a needle and press in the hole on the side for 5 seconds. Please delete the camera from the app and reinstall it completely. If after the refurbishment the image is still pink, please contact the service.

      • The Gigaset smart camera uses the upload of the Internet connection. You needed up to 0.5 MBit for the livestream and about 1 MBit for the recording. If there are other devices at the same time uploading something, the time for the livestream can disturb.

      • Since the Gigaset smart camera is an indoor camera, it should not point outdoors. Every blade of grass / sunlight or wind movement can trigger an alarm and it does not work reliably.
        Mirroring in the window can also trigger false alarms if the light is switched on or people are reflected in the window.

      • If you place the camera on the microwave or other electronic equipment, it may cause interference. Please position the camera differently. This can also happen if you turn on various fluorescent lamps in the vicinity.

      • The camera goes into a kind of sleep mode while it is not recording. In this mode, it is not actively connected to the WiFi. If the router then changes the connection while the camera is sleeping, it will no longer have WLAN when it wakes up. Please make an exception for the camera and always leave at the same port.

      • The camara should not point to a wall, otherwise the infrared LED illuminates the wall and not the room. When the indoor camera is pointing outside, night vision cannot work. You will need to issue them and provide a light source outside (or buy an outdoor camera).

Didn't find what you were looking for?

Please contact our Customer Services for personal assistance.