How can I use the Telephony Mode of the Gigaset QuickSync and what is to be noted?

You can use Gigaset QuickSync and one of the supported Gigasets to initiate and receive calls with your PC. In order to use Telephony Mode, the following requirements have to be met:

  • Gigaset QuickSync has to be installed properly.
  • Telephony Mode has to be activated in the Gigaset Quick Sync.
  • The “Dial options” of your contact application needs to be properly configured to use the Gigaset QuickSync line. Instructions on how to set up supported applications can be found below.
  • Windows Telephony service has to be installed and enabled. This is the default setting in Windows.

To start Telephony Mode in the Gigaset Quick Sync:

  • Select a handset profile in the main window and establish the connection to the handset.
  • Start the Telephony Mode in the main window of the application.
  • Gigaset QuickSync will try to start Telephony Mode . If the handset cannot be accessed or prerequisites have not been met, the appropriate error message appears.
  • If successful, the Gigaset QuickSync tray icon will change.


Please note:

When Telephony Mode is enabled, it is impossible to synchronise contacts or explore the handset's content using Gigaset QuickSync.
Gigaset QuickSync does not connect the speech path itself so the actual conversation cannot be heard using the computer speakers.


Outgoing calls

Gigaset QuickSync can be used to initiate outgoing calls from the PC. The calls can be initiated from the following contact applications:

  • Outlook 2003 - Microsoft Outlook 2003, available only when it is installed.
  • Outlook 2007 - Microsoft Outlook 2007, available only when it is installed.
  • Outlook 2010(32bit) - Microsoft Outlook 2010(32bit), available only when it is installed.
  • Windows Contacts - available only on Windows Vista and Windows 7.


If there is an attempt to initiate an outgoing call when Gigaset QuickSync is not running, the call will fail and Gigaset QuickSync will start automatically, prompting the user to enable Telephony Mode.

How to select a Gigaset QuickSync line in your application and initiate an outgoing call is as follows:
Please note that the number is converted before dialling using the dialling rules of the operating system.
The telephone number must have the format "+Country Code (Area Code) #######."
Example: +49 (425) 5551212
Refer to the operating system manual on how to configure the dialling rules.


Calling from Outlook
Setting up the Gigaset QuickSync line:

  • Open the Contacts folder in Outlook .
  • Click New call in the Actions >> Call Contact menu.
  • Click Dialling options in the New call dialogue.
  • In the Connect using line tab, select the Gigaset QuickSync line.
  • Confirm your entry with " OK ".
  • Close the New call dialogue.


Calling the contact:

  • Open the Contacts folder in Outlook .
  • Select the contact you want to call.
  • Click the telephone number in the Actions >> Call contact menu.
  • Click Call... in the New call dialogue.
  • If Outlook returns an invalid numer format message during dialling, then:

- Click New call in the Actions >> Call Contanct menu.
- Click Open contact in the New call dialogue.
- Double-click the telephone number.
- Confirm the Check phone number dialogue with " OK ".


Calling from Windows Contacts
Setting up the Gigaset QuickSync line:

  • Click on Start >> Run in the Start menu.
  • Enter dialer.exe in the Open field and confirm with " OK ".
  • The Windows Dialler application will start.
  • Select Tools >> Connect Using... option in the main menu.
  • Ensure that Gigaset QuickSync is selected in Line field.
  • Ensure that " 1 " is selected in the Address field.
  • Confirm the choice with " OK ".


Calling the contact:

  • Open the Windows Contacts application.
  • Right click on the contact to be called.
  • Select Action >> Call This Contact... from the context menu.
  • Click the " Call... " button in the New call dialogue in order to start the call.


Incoming calls
To answer incoming calls, Gigaset QuickSync should be running and Telephony Mode enabled.
When these requirements are met, a popup window appears in the lower right-hand corner of the screen when there is an incoming call.
This window shows caller information if available and allows the user to answer or reject the call.

Please note:
Some features, like call rejection, depend on the fixed line. For example, call rejection does not work on analogue lines but it does work on ISDN lines.


Further and comprehensive information you will also find in the Help of the Gigaset QuickSync.