Assistance pour Contacts Push

Contacts Push
Bienvenue sur la page d'assistance du Contacts Push. Au sein de cette rubrique, vous trouverez des répons plues aux questions less fréquentes. Des manuels utilisateurs, ainsi que des logiciels et micrologiciels à télécharger. Vous trouverez également des tutoriels vidéos, qui vous aideront dans vos installations. Dans le cas d'un produit défectueux, vous pouvez enregistrer votre Contacts Push afin qu'il soit réparé. De plus, vous trouverez des accessoires pour votre Contacts Push. Si vous souhaitez vérifier avec quels produits votre Contacts Push est compatible, retrouvez l'intégralité de la liste ci-dessous. Enfin, vous pouvez également comprendre apprendre comment enregistrer votre Contacts Push avec d'autres périphériques.

Réponses aux questions les plus fréquentes

Vous avez des questions concernant un produit Gigaset ? Trouvez les réponses ici.

Top 10 FAQs

  • How to use the new filter of Gigaset Contacts Push App?
  • All phone numbers will be transferred to your Gigaset handset.
    If more than one phone number exists with the attribute Home, Office or Mobile one or more contacts will be created.
    Details can be found here.

  • As the APP uses an internet connection www.gigaset-config.com to find all IP base stations in the network, this mechanism will fail in case no connection can be established. In this case the APP can be used in manual mode, only the IP address of the respective IP base has to be known. Easiest way to find it out: Start a paging call by shortly pressing the button on the base, the IP address is presented on all called handsets. Enter this address into the editor presented by the APP and fill in correct PIN, the connection will be established. The used IP address will be stored in the APP and is used for the next use without an internet connection.

  • You can check remaining number of entries of your Gigaset handset. Open Directory, check Options / Available Memory.

    Most handsets provides an entry in the context menu of the directory which shows the - approximately - amount of free contacts in the directory. Approximately, because it strongly depends on the content of each mobile contact (see question above) how many contacts will be created on the Gigaset handset side.

  • Sevaral phone numbers can be stored in a Smartphone contact. If these contacts are transferred than different contacts will be created in a DECT handset. That is dependent of the Gigaset handset. An A-class handset will have one phone number per contact. C, CL, E, S, SL- class handsets have 3 phone numbers per contact (Home, Private, Mobile).

    Furthermore mobile device contacts without a number are not presented in the APP and cannot be transferred to a Gigaset handset.

    Details can be found here.

  • When you are going to transfer contacts please make sure that following conditions are fulfilled
     - your Smartphone should have a stable connection with your Wi-Fi network (no walls or other obstacles in between).
     - Make sure that all Gigaset handsets are switched on and are in the range of your Gigaset IP- base station.
     - log off  from Gigaset IP WEB configuration page otherwise the ContactsPush App cannot establish a connection.
     - do not edit contacts in your Smartphone directory while ContactPush App is running. Your edited contacts will not be transferred.

  • Only one phone number per number type (Home, Office, Mobile) is transferred if you have activated the option Transfer one phone number per number type (Home, Office, Mobile) in the settings of the app.

  • On their way from the Smartphone to the Gigaset handset the numbers will run through several transformation units (APP, base station, handset). The APP cleans the numbers from blanks, strokes etc.. The base station converts numbers from international style (e.g. +49...) to national style (0...) and splits mobile contacts with multi numbers into separate contacts with one number, depending on the handset capabilities to handle contacts in its directory. The handset removes the local area code, if it was entered be the customer.

  • GAP handsets from other manufacturers or the L410 cannot be adressed via the APP. They will be presented in the list of handsets, but the transfer will fail as the APP cannot distinguish them from supported handsets. For many other Gigaset handsets registered as GAP on an IP base the transfer will work.

  • Nothing serious. In some collision cases (e.g. WLAN connection is lost during the transfer) it may happen that the base station did not discover that the APP is no longer connected. In this case, do not try to connect to the base for approx. 10 minutes. After this timeout the base will reset the broken connection and the APP can be connected again.

    Possible collision cases
       - WLAN connection is lost <s>
       - WEB-configurator is still in use of Gigaset IP device

toutes les FAQ par sujet

  • C
    • Connection
      • As the APP uses an internet connection www.gigaset-config.com to find all IP base stations in the network, this mechanism will fail in case no connection can be established. In this case the APP can be used in manual mode, only the IP address of the respective IP base has to be known. Easiest way to find it out: Start a paging call by shortly pressing the button on the base, the IP address is presented on all called handsets. Enter this address into the editor presented by the APP and fill in correct PIN, the connection will be established. The used IP address will be stored in the APP and is used for the next use without an internet connection.

      • Nothing serious. In some collision cases (e.g. WLAN connection is lost during the transfer) it may happen that the base station did not discover that the APP is no longer connected. In this case, do not try to connect to the base for approx. 10 minutes. After this timeout the base will reset the broken connection and the APP can be connected again.

        Possible collision cases
           - WLAN connection is lost <s>
           - WEB-configurator is still in use of Gigaset IP device

      • If a base station is taken away from the network, it lasts up to 32h until it finally disappears from the server. Until this happens the APP will show the base as "available".

  • F
    • Filter
      • The contacts in this list are presented in format "First name" +  "Last name". 
        If the contact list is sorted by "Last name" the order is aligned by First name (e.g. Doe John precedes Doe Lisa).
        If the contact list is sorted by "First name" the order is aligned by Last name (e.g. John Doe  precedes Lisa Doe).
        : "by last names", inside same last names: "by first names"
        .
        Contacts with only first names are presented on top of the list
         . Contacts without numbers are not presented in this list. Special characters (e.g. "Ö") are sorted behind the corresponding standard character (e.g. "O").

      • How to use the new filter of Gigaset Contacts Push App?
  • P
    • Phone numbers
      • On their way from the Smartphone to the Gigaset handset the numbers will run through several transformation units (APP, base station, handset). The APP cleans the numbers from blanks, strokes etc.. The base station converts numbers from international style (e.g. +49...) to national style (0...) and splits mobile contacts with multi numbers into separate contacts with one number, depending on the handset capabilities to handle contacts in its directory. The handset removes the local area code, if it was entered be the customer.

      • You can check remaining number of entries of your Gigaset handset. Open Directory, check Options / Available Memory.

        Most handsets provides an entry in the context menu of the directory which shows the - approximately - amount of free contacts in the directory. Approximately, because it strongly depends on the content of each mobile contact (see question above) how many contacts will be created on the Gigaset handset side.

      • Sevaral phone numbers can be stored in a Smartphone contact. If these contacts are transferred than different contacts will be created in a DECT handset. That is dependent of the Gigaset handset. An A-class handset will have one phone number per contact. C, CL, E, S, SL- class handsets have 3 phone numbers per contact (Home, Private, Mobile).

        Furthermore mobile device contacts without a number are not presented in the APP and cannot be transferred to a Gigaset handset.

        Details can be found here.

  • T
    • Transfer
      • GAP handsets from other manufacturers or the L410 cannot be adressed via the APP. They will be presented in the list of handsets, but the transfer will fail as the APP cannot distinguish them from supported handsets. For many other Gigaset handsets registered as GAP on an IP base the transfer will work.

      • When you are going to transfer contacts please make sure that following conditions are fulfilled
         - your Smartphone should have a stable connection with your Wi-Fi network (no walls or other obstacles in between).
         - Make sure that all Gigaset handsets are switched on and are in the range of your Gigaset IP- base station.
         - log off  from Gigaset IP WEB configuration page otherwise the ContactsPush App cannot establish a connection.
         - do not edit contacts in your Smartphone directory while ContactPush App is running. Your edited contacts will not be transferred.

      • Only one phone number per number type (Home, Office, Mobile) is transferred if you have activated the option Transfer one phone number per number type (Home, Office, Mobile) in the settings of the app.

      • As the APP and the base station will simply push the contact to the Gigaset handset the handset has to decide how to deal with this contact. If all numbers within the newly transferred contact are equal with the contacts numbers in the Gigaset handset, the newly transferred contact is ignored by the Gigaset handset. If at least one number in a contact entry is different to the number in the Gigaset handset contact, a new contact entry with the same name is generated. As it's not possible for the APP to delete single contacts, in this case it's recommended to manually delete the old contact entry (or entries) in the handset via the context menu in the directory before the contact is transferred again.

      • This may have various reasons: In case special characters from a latin characterset (e.g. "Ö") are replaced by strange characters (like "A|") on A-Class and older C- and E-Class handsets a base station update is recommended.

        Please note that the handsets are preset in delivery state with an directory editor language. For the proper transfer of e.g. polish special characters, a handset with polish editor language is required. Same is valid for non-latin characters (e.g. Cyrillic, Greek). It's required to use also a handset with this special editor language set. Otherwise the cyrillic / greek characters will be converted to "?" If the handset is set to editor language e.g. cyrillic, some latin special characters cannot be transferred correctly (e.g. "Ö" -> "O"; "ß" -> "?")

      • + Firstname

        + Lastname

        + Telephone numbers (Home, Office, Mobile)

        -  No FAX numbers

        -  No eMail adresses

      • All phone numbers will be transferred to your Gigaset handset.
        If more than one phone number exists with the attribute Home, Office or Mobile one or more contacts will be created.
        Details can be found here.

Vous n'avez pas trouvé ce que vous recherchiez ?

Merci de contacter notre Hotline pour une assistance personnalisée.