Assistance pour Gigaset Keeper

Gigaset Keeper
Bienvenue sur la page d'assistance du Gigaset Keeper. Au sein de cette rubrique, vous trouverez des répons plues aux questions less fréquentes. Des manuels utilisateurs, ainsi que des logiciels et micrologiciels à télécharger. Vous trouverez également des tutoriels vidéos, qui vous aideront dans vos installations. Dans le cas d'un produit défectueux, vous pouvez enregistrer votre Gigaset Keeper afin qu'il soit réparé. De plus, vous trouverez des accessoires pour votre Gigaset Keeper. Si vous souhaitez vérifier avec quels produits votre Gigaset Keeper est compatible, retrouvez l'intégralité de la liste ci-dessous. Enfin, vous pouvez également comprendre apprendre comment enregistrer votre Gigaset Keeper avec d'autres périphériques.

Réponses aux questions les plus fréquentes

Vous avez des questions concernant un produit Gigaset ? Trouvez les réponses ici.

Top 10 FAQs

  • Yes

  • The G-Tag has now been integrated into the Keeper App. So only one app is needed for the G-Tag and the Keeper.

  • Long press after unpacking.

  • If the keeper has already been connected to a smartphone, it is enough to have the keeper next to your smartphone during the connection-process to connect it to the keeper app.

  • In the keeper app you can let ring every keeper in range of your smartphone. Change in the keeper app, by wipeing left and right, to the respective keeper and click on the orange icon. The keeper starts to beep and the LED is blinking. In addition you will see on the screen an indication of how close you are to the keeper.

  • You can connect your keeper with the keeper app to more than one smartphone. At the same time, the keeper app can only only connect to one smartphone. If the connection to the fist smartphone is canceled, you can connect to the second smartphone. 

  • When the keeper is in bluetooth range of your smartphone, double click at the keeper. Now your smartphone starts to ring, even if it is set to silent.

  • The keeper himself has no GPS. It thus takes up the last GPS coordinate of the smartphone and announces the place there. If the smartphone has no GPS connection or the mobile phone is set, that it updates GPS only when a particular app is open, it also reports the wrong location.

  • To use all functions, the keeper app needs bluetooth.

  • Yes. If you have disabled the location service on your Android smartphone, the keeper app can not recognize the keeper.

toutes les FAQ par sujet

  • A
    • Application G-tag
      • The G-Tag has now been integrated into the Keeper App. So only one app is needed for the G-Tag and the Keeper.

  • B
    • Bluetooth
      • We do not recommend this, otherwise the ringtone can sometimes be very loud or synonymous can not be transmitted. It is the best to use the keeper without other bluetooth devices.

      • Because the keeper needs access to the smartphone's bluetooth, it can sometimes happen that the signal is not renewed. It helps to open the app once and open it again. This should be done regularly, just like restarting the phone to clear the cache.

      • The older Iphones do not have so much internal RAM memory, so the Iphone itself can decide that it closes the app in the background, to have more memory for others.

      • Vous trouverez cette information sur la fiche produit de votre smartphone.

      • The range distance of the Gigaset keeper is up to 30 meters.

      • Simply turn bluetooth on and off. All keepers will be recognized again. 

  • C
    • Configuration requise
      • We do not recommend this, otherwise the ringtone can sometimes be very loud or synonymous can not be transmitted. It is the best to use the keeper without other bluetooth devices.

      • Because the keeper needs access to the smartphone's bluetooth, it can sometimes happen that the signal is not renewed. It helps to open the app once and open it again. This should be done regularly, just like restarting the phone to clear the cache.

      • The older Iphones do not have so much internal RAM memory, so the Iphone itself can decide that it closes the app in the background, to have more memory for others.

      • Probably the mobile phone manufacturer has changed something at the Bluetooth support. We're always working to support new Android OS versions as soon as possible.

      • We can not say that with 100% security. Every Android manufacturer has implemented its own bluetooth support in Android - so it can be, that some smartphones are not compatible with our keeper. 

      • The keeper himself has no GPS. It thus takes up the last GPS coordinate of the smartphone and announces the place there. If the smartphone has no GPS connection or the mobile phone is set, that it updates GPS only when a particular app is open, it also reports the wrong location.

      • Android smartphones with Bluetooth 4.0 and Android 4.4 or later

      • iPhone 4s, iPod touch (5th Generation) or later, with iOS 9 or later 

      • The Samsung S7 has shown in our test very strange errors, which lead to a special Bluetooth integration. We hope Samsung will follow it in one of the next updates.

  • G
    • Généralités
      • Yes. When the keeper ist not connected with your smartphone, it can be connected with another one. In this case, your smartphone can only be connected to the keeper again, when the keeper is disconnected from the other smartphone. 

      • Yes, the keeper is water-repellent according to IPX7. According to the standard, you can enter the keeper 30m at 1m depth in water.

      • The guarantee period for the keeper is 2 years, except the battery.

      • The keeper is available in black and white.

      • Please do not use sharp objects and do not sting into the device. Try to blow away the lint.

      • The keeper and the keeper app are completely new developed:
        - The keeper has a speaker and can draw attention to himself.
        - The keeper also has an LED. This makes it easier to find.
        - The keeper has a button. With the button you can let your phone ring when you are looking for it.
        - The keeper can be updated with the keeper app.
        - The keeper app has been completly redesigned to werk perfectly with the new keeper.

      • Gigaset elements users can take the same account as their other Gigaset product. New users will only need to register once and decide whether to subscribe to the newsletter or not. After this, the login is no longer requested. The registration allows you to log on several smartphones with the same keeper list.

  • K
    • Keeper App
      • You can connect your keeper with the keeper app to more than one smartphone. At the same time, the keeper app can only only connect to one smartphone. If the connection to the fist smartphone is canceled, you can connect to the second smartphone. 

      • To use all functions, the keeper app needs bluetooth.

      • Yes. If you have disabled the location service on your Android smartphone, the keeper app can not recognize the keeper.

      • Yes

      • Yes. In order for the keeper to work, the app must be started after the Smartphone starts and remain in the background. If the app is closed (for example, by wiping it from the multitasking view), restart the keeper app.

      • The keeper app is available for free in the Google Playstore or the Apple AppStore.

      • When the keeper is in bluetooth range of your smartphone, double click at the keeper. Now your smartphone starts to ring, even if it is set to silent.

      • In the keeper app you can let ring every keeper in range of your smartphone. Change in the keeper app, by wipeing left and right, to the respective keeper and click on the orange icon. The keeper starts to beep and the LED is blinking. In addition you will see on the screen an indication of how close you are to the keeper.

      • "If you want to set your smartphone to vibrate in the event of a notification - if, for example, a keeper is out of range, you have to activate the folowing settings with iOS:

        Open the settings for your iPhone and go to the category ""Sounds"". There you will find the points:
        - vibrate when ringing
        - vibrate when silent

        Both settings must be enabled to trigger a vibration from the keeper app at any time."

      • For each keeper, you can customize if you want to receive push notifications. It is possible for notifications when you move out of the reach of the keepers, and when you get back into range.
        To get notifications, please check if you have given the permission for notifications in the settings of your smartphone.

      • The keeper app has no limitation. A limitation only exist in connection to the used smartphone. The number of keepers depends on how many simultaneous bluetooth connections the smartphone can enter. Please directly ask the manufacturer of your smartphone. Most smartphones support 5 passive connections.

      • The G-Tag has now been integrated into the Keeper App. So only one app is needed for the G-Tag and the Keeper.

      • Yes, because without this permission the keeper app can not let your phone ring when you double-click the keeper button.

      • The keeper works on the basis of bluetooth - on the same frequency also many other systems work as for example WLAN or microwaves. These devices, environmental influences, and materials in walls can interfere with the keeper, causing a short disconnect between the smartphone and the keeper.

      • The last known location will be shown in the map with one of the next softwareupdates.

  • L
    • Location
      • The keeper himself has no GPS. It thus takes up the last GPS coordinate of the smartphone and announces the place there. If the smartphone has no GPS connection or the mobile phone is set, that it updates GPS only when a particular app is open, it also reports the wrong location.

  • P
    • Pile
      • Oui, vous pouvez. La pile utilisée est une CR2032 et est très facile à changer.

      • Vous aurez besoin d'un tournevis Torx T5. Ce tournevis est disponible dans tous les magasins spécialisés.

      • Grâce à la faible consommation d'énergie du Bluetooth, la pile peut durer jusqu'à un an.

  • S
    • Set up
      • If the keeper has already been connected to a smartphone, it is enough to have the keeper next to your smartphone during the connection-process to connect it to the keeper app.

      • Long press after unpacking.

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