Support for Gigaset CX253

Gigaset CX253
Welcome to the support resource for your Gigaset CX253. On this page you will find answers to frequently asked questions. Manuals as well as software and firmware are available for download. You will also find video tutorials, which will help you to get started. Should your device have a defect, you can register your Gigaset CX253 for repair. Furthermore you will find accessories for your Gigaset CX253. If you're looking for products matching your Gigaset CX253, have a look at our compatibility database. You can also find out how to register your Gigaset CX253 with other devices.

Answers to frequently asked questions

You have questions regarding your Gigaset product? Here you will find answers.

Top 10 FAQs

  • First steps for troubleshooting
  • By default, the number of the caller is shown in the display of your Gigaset telephone. You do not have to make any other settings on your Gigaset telephone. However, if the caller's number is not displayed, this can be due to the following:

    - You have not ordered CID from your network provider or
    - Your telephone is connected through a PBX that does not transmit all information.

    Is your telephone connected through a PBX/gateway?
    You can establish this by checking for an additional device connected between your telephone and house connection, e.g., a PBX, gateway etc.
    In most cases, simply resetting this device will remedy the situation:
    - Briefly disconnect the power plug of your PBX.
    - Re-insert the plug and wait for the device to restart.

    If the caller number is still not displayed:
    Check the CID settings of your PBX and activate this function if necessary. In the user guide for the device, search for the term "CID" (or an alternative term such as "phone number transmission", "caller ID", ..).

    If necessary, contact the device manufacturer. If this does not resolve the problem, it is possible that your network provider does not support the CID service for this number.

    Have you ordered the CID service from your network provider?
    Check whether your provider supports Caller ID (CID) and that the function has been activated for you. If necessary, contact your provider.

  • If call forwarding is configured, it is activated at the provider exchange. Both telephone lines assigned to your ISDN connection are free during call forwarding.

     

    You can define the following conditions for call forwarding:

    Immediately - On busy - On no reply

  • Your system must meet at least the following requirements for installing talk&surf. You

    should also comply with the Microsoft Corporation recommendations for your Windows

    operating system.

     

    Minimum PC hardware requirements
    • IBM AT compatible Pentium II with 200 MHz
    • 64 MB RAM 95 MB free hard disk memory
    • 1 free USB socket for direct USB connection to the base station, operation with Gigaset M34 USB or Gigaset USB Adapter DECT
    • 1 CD-ROM drive or 1 DVD drive

     

    Minimum operating system requirements

    • Windows 98 SE, Windows ME, Windows 2000, Windows XP, Windows Vista (32bit) oder Windows 7 (32bit)
    • Dial-up network ready for use

     

    Minimum base station requirements

    • Gigaset Base Station ready for use

     

    Notice that only 32 bits versions of Windows operation systems are

    supported. There is no possibility to install Talk&Surf on 64 bits

    operation systems.
    Fax functionality for PC and CAPI only compatible with Windows XP.

  • With the night service feature you can configure timed call forwarding, e.g. to divert calls to a private telephone outside office hours. In the same way as external call forwarding, only MSNs that the relevant handset has configured as an incoming MSN can be forwarded externally. If the night service is already activated, it must be deactivated again in order to alter the forwarding destination.

  • Yes, it is possible to install a Capi and a Tapi. Please have a look at the FAQs for “Calling with the PC” and “Capi”.

    • If there is a cable USB connection between the base station and the computer, an online connection is only possible with an installed Capi.
    • If there is a wireless connection between the base station and the Gigaset M34 USB, USB adapter DECT, Gigaset M101 or Gigaset M105, the installation of a “Uni-Modem”- or WAN driver is possible. With these driver (available on the product under “gigaset-usb-adapter”) a modem for the particular interface will be installed. Basically, we recommend to use the WAN driver.
    • With Gigaset Base stations and Bluetooth interface it is possible to make a connection with an additional Bluetooth adapter. It is not necessary to install the Talk&Surf or the Capi for an online connection
  • Here the installation under Windows XP is shown as an example. For other Windows Versions the procedure is more or less the same. There are multiple possibilities to make an online connection. We assume that the drivers are already installed. We will show how to setup with any Internet Service Provider. The description is valid for the USB cable and wireless DECT connection.

    • Click on “Start” – “Settings” – “Control Panel” – “Network Connections”.
    • Select the option ”Create a new connection” and follow the dialog.
    • Under “Network Connection Type” select the option ”Connect to the Internet”.
    • Under “Getting Ready” select the option “Set up my connection manually”.
    • Under “Internet Connection” select the option “Connect using dial-up modem”.
    • Under “Select a device” select the preferred modem(s) “ISDN channel – ISDN WAN…”. It depends on you, if you select one or two modems. (If two modems are selected for an online connection two ISDN channel will be allocated.)
    • Under “Connection Name” enter the internet provider’s name.
    • Under “Phone Number to Dial” enter the Internet service providers phone number.
    • Enter the Internet Account Information.
    • Finish the Dialog with „Finish".

    The connection is now ready to go “Online”.

  • You need a base station and a computer with USB interface. For a wireless DECT connection you additionally need a Gigaset M34 USB, Gigaset M101, M105 or an USB Adapter DECT. You need a Bluetooth adapter for Bluetooth devices to have an additionally wireless Bluetooth connection.

all FAQs by Topic

  • C
  • F
  • N
    • Night Service
    • Notes on Caller ID (CID)
      • By default, the number of the caller is shown in the display of your Gigaset telephone. You do not have to make any other settings on your Gigaset telephone. However, if the caller's number is not displayed, this can be due to the following:

        - You have not ordered CID from your network provider or
        - Your telephone is connected through a PBX that does not transmit all information.

        Is your telephone connected through a PBX/gateway?
        You can establish this by checking for an additional device connected between your telephone and house connection, e.g., a PBX, gateway etc.
        In most cases, simply resetting this device will remedy the situation:
        - Briefly disconnect the power plug of your PBX.
        - Re-insert the plug and wait for the device to restart.

        If the caller number is still not displayed:
        Check the CID settings of your PBX and activate this function if necessary. In the user guide for the device, search for the term "CID" (or an alternative term such as "phone number transmission", "caller ID", ..).

        If necessary, contact the device manufacturer. If this does not resolve the problem, it is possible that your network provider does not support the CID service for this number.

        Have you ordered the CID service from your network provider?
        Check whether your provider supports Caller ID (CID) and that the function has been activated for you. If necessary, contact your provider.

  • O
    • Operating a Gigaset at routers
      • By default, the number of the caller is shown in the display of your Gigaset telephone. You do not have to make any other settings on your Gigaset telephone. However, if the caller's number is not displayed, this can be due to the following:

        - You have not ordered CID from your network provider or
        - Your telephone is connected through a PBX that does not transmit all information.

        Is your telephone connected through a PBX/gateway?
        You can establish this by checking for an additional device connected between your telephone and house connection, e.g., a PBX, gateway etc.
        In most cases, simply resetting this device will remedy the situation:
        - Briefly disconnect the power plug of your PBX.
        - Re-insert the plug and wait for the device to restart.

        If the caller number is still not displayed:
        Check the CID settings of your PBX and activate this function if necessary. In the user guide for the device, search for the term "CID" (or an alternative term such as "phone number transmission", "caller ID", ..).

        If necessary, contact the device manufacturer. If this does not resolve the problem, it is possible that your network provider does not support the CID service for this number.

        Have you ordered the CID service from your network provider?
        Check whether your provider supports Caller ID (CID) and that the function has been activated for you. If necessary, contact your provider.

  • R
  • T
    • Talk & Surf Installation
      • The Gigaset Talk&Surf 6.0.36 supports the operating systems Windows 98SE, ME, 2000, XP, Windows Vista (32bit) and Windows 7 (32bit). You can download the newest version of Talk&Surf software from www.gigaset.com website.

        Notice that only 32 bits versions of Windows operation systems are supported. There is no possibility to install Talk&Surf on 64 bits operation systems.
        Fax functionality for PC and CAPI only compatible with Windows XP.

      • Your system must meet at least the following requirements for installing talk&surf. You

        should also comply with the Microsoft Corporation recommendations for your Windows

        operating system.

         

        Minimum PC hardware requirements
        • IBM AT compatible Pentium II with 200 MHz
        • 64 MB RAM 95 MB free hard disk memory
        • 1 free USB socket for direct USB connection to the base station, operation with Gigaset M34 USB or Gigaset USB Adapter DECT
        • 1 CD-ROM drive or 1 DVD drive

         

        Minimum operating system requirements

        • Windows 98 SE, Windows ME, Windows 2000, Windows XP, Windows Vista (32bit) oder Windows 7 (32bit)
        • Dial-up network ready for use

         

        Minimum base station requirements

        • Gigaset Base Station ready for use

         

        Notice that only 32 bits versions of Windows operation systems are

        supported. There is no possibility to install Talk&Surf on 64 bits

        operation systems.
        Fax functionality for PC and CAPI only compatible with Windows XP.

    • Talk & Surf Internet connection
      • Yes, it is possible to install a Capi and a Tapi. Please have a look at the FAQs for “Calling with the PC” and “Capi”.

      • Yes, every registered data adapter uses one internal number and it reduces the space for the handsets.

      • Here the installation under Windows XP is shown as an example. For other Windows Versions the procedure is more or less the same. There are multiple possibilities to make an online connection. We assume that the drivers are already installed. We will show how to setup with any Internet Service Provider. The description is valid for the USB cable and wireless DECT connection.

        • Click on “Start” – “Settings” – “Control Panel” – “Network Connections”.
        • Select the option ”Create a new connection” and follow the dialog.
        • Under “Network Connection Type” select the option ”Connect to the Internet”.
        • Under “Getting Ready” select the option “Set up my connection manually”.
        • Under “Internet Connection” select the option “Connect using dial-up modem”.
        • Under “Select a device” select the preferred modem(s) “ISDN channel – ISDN WAN…”. It depends on you, if you select one or two modems. (If two modems are selected for an online connection two ISDN channel will be allocated.)
        • Under “Connection Name” enter the internet provider’s name.
        • Under “Phone Number to Dial” enter the Internet service providers phone number.
        • Enter the Internet Account Information.
        • Finish the Dialog with „Finish".

        The connection is now ready to go “Online”.

        • If there is a cable USB connection between the base station and the computer, an online connection is only possible with an installed Capi.
        • If there is a wireless connection between the base station and the Gigaset M34 USB, USB adapter DECT, Gigaset M101 or Gigaset M105, the installation of a “Uni-Modem”- or WAN driver is possible. With these driver (available on the product under “gigaset-usb-adapter”) a modem for the particular interface will be installed. Basically, we recommend to use the WAN driver.
        • With Gigaset Base stations and Bluetooth interface it is possible to make a connection with an additional Bluetooth adapter. It is not necessary to install the Talk&Surf or the Capi for an online connection
      • Requirement for the online / modem connection is a “ready to use” Bluetooth adapter. For the Bluetooth adapter you have to setup the Dial up Networking Service. If you have further questions regarding Bluetooth Adapter’s configuration ask the manufacturer. After the  installation of the adaptor, there should be a Bluetooth modem available on your computer.

        Basically, it is possible to make an online connection without installing any Gigaset Software. Alternatively, it is possible to make a connection with our delivered WAN drivers (The WAN drivers will be installed automatically with the Talk&Surf 6 Software or with the Capi).

        Below we describe both possibilities.

        • Enable the registration mode of the Gigaset base station (compare the manual ”Registering a Bluetooth device”).
        • Click on “Start” – “Settings” – “Control Panel” – “Network Connections”. Select the option “Create a new connection” and follow the dialog.
        • Under “Network Connection Type” select the option ”Connect to the Internet”.
        • Under “Getting Ready” select the option “Set up my connection manually”.
        • Under “Internet Connection” select the option “Connect using dial-up modem”.
        • Under “Select a device” select the preferred modem “ISDN channel – ISDN WAN…” or the Bluetooth modem.
        • Under “Connection Name” enter the internet provider’s name.
        • Under “Phone Number to Dial” enter the Internet service provider’s phone number.
        • Enter the Internet Account Information.
        • Finish the Dialog with „Finish“.
      • Yes, but normally there are different methods to use online banking. One possibility is to use an existing Internet connection via the dial-up network or online banking is being enable by a special online banking software. In such a program the configuration is done via the menu. In case of trouble or questions to any method please contact your bank.

      • No, the Repeater is just for telephony mode. It is not possible to set up a data connection with the Repeater.

      • Yes, this is possible via different communication media. Data connections are possible with USB cable and DECT connection and for Bluetooth devices (Gigaset SX303 and 353) with USB Cable and Bluetooth. A DECT and Bluetooth connection at the same time is not possible.

      • Yes, a channel bundling via the USB interface is possible. You can only use one ISDN channel if you want to make a DECT or Bluetooth (wireless) data connection.

      • Yes, you can register as much data adapters as handsets. Please note, that every registered data adapter reduces the space for the handsets.

      • We recommend to check the online status by the dial up network of your computer. At some base stations or handsets it is only shown that there is an active connection or not. Some models don’t support this feature. Additionally, the current status is shown in the Capi Monitor.

      • You need a base station and a computer with USB interface. For a wireless DECT connection you additionally need a Gigaset M34 USB, Gigaset M101, M105 or an USB Adapter DECT. You need a Bluetooth adapter for Bluetooth devices to have an additionally wireless Bluetooth connection.

    • Talk & Surf application

Check compatibility

Check if a particular Gigaset handset is compatible with a Gigaset base station.
Check compatibility
Check compatibility of handset and base station by selecting individual functions.
Check compatibility by function

Register handet to base station

You have a Gigaset CX253 base station and want to register a handset?
Register handset to the Gigaset CX253

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