Support for Gigaset G-Tag

Gigaset G-Tag
Welcome to the support resource for your Gigaset G-Tag. On this page you will find answers to frequently asked questions. Manuals as well as software and firmware are available for download. You will also find video tutorials, which will help you to get started. Should your device have a defect, you can register your Gigaset G-Tag for repair. Furthermore you will find accessories for your Gigaset G-Tag. If you're looking for products matching your Gigaset G-Tag, have a look at our compatibility database. You can also find out how to register your Gigaset G-Tag with other devices.

Answers to frequently asked questions

You have questions regarding your Gigaset product? Here you will find answers.
  • Yes

  • The G-Tag has now been integrated into the Keeper App. So only one app is needed for the G-Tag and the Keeper.

  • Yes, you can. The battery is a customary CR2032 battery and is easy to change.

  • Simply pull the plastic clips towards the arrow.

  • Thanks to the low energy consumption the battery can last up to one year.

  • Our G-tag´s range is approx. 30 meters.

  • All you need is a customary Torx T5 screwdriver which is available in every specialist retailers.

  • To be able to use all features G-tag needs bluetooth. If you would like to use the app without bluetooth the app can only display the last known position of G-tag.

  • If you want your iPhone to vibrate when receiving G-tag notifications e.g. when your G-tag moves out of range from your smartphone , you have to enable the following settings on your iPhone:

    Go to "Settings”, then to “Sounds” and enable:

    - Vibrate on Ring- Vibrate on Silent

    Both settings have to be enabled in order to always receive vibration alerts for your G-Tag App notifications.

  • You can find this infomation on your smartphones data sheet.

  • B
    • Battery
      • Yes, you can. The battery is a customary CR2032 battery and is easy to change.

      • Thanks to the low energy consumption the battery can last up to one year.

      • All you need is a customary Torx T5 screwdriver which is available in every specialist retailers.

    • Bluetooth
      • To be able to use all features G-tag needs bluetooth. If you would like to use the app without bluetooth the app can only display the last known position of G-tag.

      • You can find this infomation on your smartphones data sheet.

      • Our G-tag´s range is approx. 30 meters.

  • C
    • Compatibility
      • The G-tag app is currently supported by following phones:

        - Samsung Galaxy S4
        - Samsung Galaxy S5
        - HTC One (M7)
        - HTC One (M8)
        - Sony Xperia Z1
        - Huawei Ascend
        - Samsung Galaxy Alpha
        - Sony Xperia Z2
        - Nexus 4 (with Android version 5.0 or newer)
        - Nexus 5 (with Android version 5.0 or newer)
        - Nexus 7 (with Android version 5.0 or newer)

      • G-tag app was originally built for iPhones but also supports following devices:
        - iPhone 4s and higher
        - iPod Touch 5th Generation and higher
        - iPad 3rd Generation and higher
        - iPad Mini 1st Generation and higher

  • G
    • Generally
      • No, you can only use G-tag on one smartphone - the one that you have connected G-tag to.

      • No but can choose  single G-tags from one of our colours or choose the packages with three or five different colours.

      • Yes. If the G-tag is not connected to your phone, another phone can connect. In this case your phone cannot locate your G-tag anymore as long as the other phone is connected to it.

      • Yes as without this permission the G-tag app cannot remember a G-tag´s  the last known location.

      • G-tags are based on bluetooth - a lot of systems use this frequency such as Wifi. These and other systems can interrupt G-tag and therefore cause as short disconnection between smartphone and G-tag.

      • Simply pull the plastic clips towards the arrow.

      • Simply switch off and on your Bluetooth again and all G-tags will be found again.

      • The G-tags warranty is 2 years (battery exlududed).

      • The address for the G-tag app hides behind this code.

      • The exact location of the G-tag depends on many factors. For example how exact the GPS of the smartphone is, what the weather situation is like and if Wifi is used to locate G-tag.

    • G-tag app
      • The G-tag app has been replaced by the Keeper app and is available for free download in the Google Playstore and Apple App Store.

      • If you want your iPhone to vibrate when receiving G-tag notifications e.g. when your G-tag moves out of range from your smartphone , you have to enable the following settings on your iPhone:

        Go to "Settings”, then to “Sounds” and enable:

        - Vibrate on Ring- Vibrate on Silent

        Both settings have to be enabled in order to always receive vibration alerts for your G-Tag App notifications.

      • The G-tag app does not have any limitations. A limitation only exists concerning the smartphone that is in use as the number of supported G-tags depends on the bluetooth connections that the phone is able to support. Please contact your smartphones producer directly.

      • The G-Tag has now been integrated into the Keeper App. So only one app is needed for the G-Tag and the Keeper.

  • K
    • Keeper App
      • Yes

      • The G-Tag has now been integrated into the Keeper App. So only one app is needed for the G-Tag and the Keeper.

  • M
    • My Groups
      • The group fuction offers a solution to find all G-tags of one group within a short time. For example: The laptop bag should always contain laptop, office keys and corporate identification card. So you create a group for this three items called "Office". If you´re in a hurry sometime, you open the group "Office" in the G-tag app, hold it close to the laptop bag and you can immediately see, if all of the three items are in the bag.

  • S
    • System requirements
      • We cannot promise. Each handset manufacturer has implemented his bluetooth support in Android individually. Therefore its possible that some phones are not compatible with our G-tag.

      • Probably the handset manufacturer has changed its bluetooth support. If your phone is already on the compatibility list we are already doing our best to solve the problem. 

      • G-tag App is supported as of Android version 4.4.2.

      • The smartphone needs to support  Bluetooth 4.0 / Bluetooth Low Energy as well as Android versions as of 4.4.2

      • We are working hard on adding phones to the compatibility list.  However we cannot tell you exactly when your phone will be added.

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