Support for Gigaset QV 1030

Gigaset QV 1030
Welcome to the support resource for your Gigaset QV 1030. On this page you will find answers to frequently asked questions. Manuals as well as software and firmware are available for download. You will also find video tutorials, which will help you to get started. Should your device have a defect, you can register your Gigaset QV 1030 for repair. Furthermore you will find accessories for your Gigaset QV 1030. If you're looking for products matching your Gigaset QV 1030, have a look at our compatibility database. You can also find out how to register your Gigaset QV 1030 with other devices.

Answers to frequently asked questions

You have questions regarding your Gigaset product? Here you will find answers.
  • Reset via Android menu:

    1. Open „Settings“

    2. Select „Backup & reset“

    3. Select „Factory data reset“

    4. Confirm with "Reset tablet"

  • Under certain circumstances it could happen, that your Gigaset QV 830/1030 doesn’t start the charging process immediately. If so, it seems that it doesn’t charge at all, since the charging indication doesn’t appear as well.
    This behavior could be caused et al. by extremely usage (e.g. enduring maximum brightness of LCD and/or intensive 3D gameplay) without following the recharge instruction appearing in the display. Furthermore an enduring non-usage of the device within standby mode could cause this status. In this case the battery would be in a deep discharge mode.

    In order to solve this status please just charge your device for continuously several hours (best would be over night). Please use only the original power supply.

  • Activating/deactivating WLAN

    - Open Application screen --> Settings --> WLAN.

    - Drag switch by WLAN to the right to switch on WLAN function.

    The Gigaset attempts to connect with a WLAN in range. Once a connection has been established, you will see the WLAN icon in the toolbar. It displays the signal strength.

    When the WLAN function is switched on, you will receive a notification in the status bar by default when an open WLAN is found.

    Connecting to WLAN

    - Open Application screen --> Settings --> WLAN.

    - Drag switch by WLAN to the right to switch on WLAN function.

    - A list of WLANs in range of your Gigaset is displayed. An icon displays the signal strength. Secure networks are identified with a lock icon.

    - If necessary, tap on Scan to update the list.

    - Tap on the desired WLAN.

    - If necessary, enter password/network key.

    - Tap on Connect.

  • The Gigaset Tablets QV830 and QV1030 support Micro SDHC cards (up to 32 GB).

  • No, it takes a very long time when the display is switched off (only 500 mA charge current instead of 2000 mA). When the display is switched on and you work with the tablet it discharges. Please use only the original power supply.

  • Gigaset QV830: 4 hours Gigaset QV1030: 9 hours

  • The reason of those kind of problems could be caused by the structural conditions (distance to the router and the thickness of the walls / ceilings) or other "sparking devices" such as other wireless devices, Bluetooth devices, baby monitors, mobile phones, microwaves which could be affect the quality of the wireless connection.

    In these cases, you can try to avoid the interference by manually setting the WLAN channel at your WLAN router. The precise procedure for changing the WLAN channel can be found in the operating manual of the router.

  • On delivery, there is a protective film on the display. This film itself is scratch-sensitive and to remove before using the tablet.  

  • Android distinguishes between vibration feedback when scrolling in the menu and if typed on the keyboard. If you want to completely dispense with vibration feedback, so you should make the following settings:

    Settings -> (Device) Sounds -> (System) Vibrate on touch

    Settings -> (Device) Language & input -> (Keyboard & input methods) Google keyboard settings -> Vibrate on key-press.
    (Should you use an alternative keyboard, so they choose instead of Android keyboard this.)

  • The function of user profiles is with the current version no longer available. It is planned to re add this feature in a future update.

  • B
    • Battery
      • No, it takes a very long time when the display is switched off (only 500 mA charge current instead of 2000 mA). When the display is switched on and you work with the tablet it discharges. Please use only the original power supply.

      • Gigaset QV830: 4 hours Gigaset QV1030: 9 hours

      • Under certain circumstances it could happen, that your Gigaset QV 830/1030 doesn’t start the charging process immediately. If so, it seems that it doesn’t charge at all, since the charging indication doesn’t appear as well.
        This behavior could be caused et al. by extremely usage (e.g. enduring maximum brightness of LCD and/or intensive 3D gameplay) without following the recharge instruction appearing in the display. Furthermore an enduring non-usage of the device within standby mode could cause this status. In this case the battery would be in a deep discharge mode.

        In order to solve this status please just charge your device for continuously several hours (best would be over night). Please use only the original power supply.

  • D
    • Display
      • On delivery, there is a protective film on the display. This film itself is scratch-sensitive and to remove before using the tablet.  

  • R
    • Reset procedures
      • Reset via Android menu:

        1. Open „Settings“

        2. Select „Backup & reset“

        3. Select „Factory data reset“

        4. Confirm with "Reset tablet"

  • S
    • Storage
      • The Gigaset Tablets QV830 and QV1030 support Micro SDHC cards (up to 32 GB).

  • U
    • User profiles
      • The function of user profiles is with the current version no longer available. It is planned to re add this feature in a future update.

  • V
    • Vibration
      • Android distinguishes between vibration feedback when scrolling in the menu and if typed on the keyboard. If you want to completely dispense with vibration feedback, so you should make the following settings:

        Settings -> (Device) Sounds -> (System) Vibrate on touch

        Settings -> (Device) Language & input -> (Keyboard & input methods) Google keyboard settings -> Vibrate on key-press.
        (Should you use an alternative keyboard, so they choose instead of Android keyboard this.)

  • W
    • WLAN
      • Activating/deactivating WLAN

        - Open Application screen --> Settings --> WLAN.

        - Drag switch by WLAN to the right to switch on WLAN function.

        The Gigaset attempts to connect with a WLAN in range. Once a connection has been established, you will see the WLAN icon in the toolbar. It displays the signal strength.

        When the WLAN function is switched on, you will receive a notification in the status bar by default when an open WLAN is found.

        Connecting to WLAN

        - Open Application screen --> Settings --> WLAN.

        - Drag switch by WLAN to the right to switch on WLAN function.

        - A list of WLANs in range of your Gigaset is displayed. An icon displays the signal strength. Secure networks are identified with a lock icon.

        - If necessary, tap on Scan to update the list.

        - Tap on the desired WLAN.

        - If necessary, enter password/network key.

        - Tap on Connect.

      • The reason of those kind of problems could be caused by the structural conditions (distance to the router and the thickness of the walls / ceilings) or other "sparking devices" such as other wireless devices, Bluetooth devices, baby monitors, mobile phones, microwaves which could be affect the quality of the wireless connection.

        In these cases, you can try to avoid the interference by manually setting the WLAN channel at your WLAN router. The precise procedure for changing the WLAN channel can be found in the operating manual of the router.

Downloads

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