For orders from a customer who is a consumer, the following right of cancellation applies:



Cancellation policy


Right of cancellation

You are entitled to cancel this contract within fourteen days without the need to state any reasons.

The cancellation period shall be fourteen days from the date on which you or a third party appointed by you, other than the carrier, have or has taken possession of the last product.

In order to exercise your right of cancellation, you must notify us (Gigaset Communications GmbH, Frankenstr. 2, 46395 Bocholt, Germany, Phone: +44 (0)20 369 53111, Fax: +49 (0)2871-913009) about your decision to cancel this contract by means of a clear declaration (e.g. via a letter sent in the post, a fax or an eMail). The attached cancellation form template can be used for this purpose but is not mandatory.

Timely submission of the cancellation notice before the end of the cancellation period is sufficient for the purpose of observing the cancellation time limit.


Consequences of cancellation

Upon cancellation of this contract, all payments that we have received from you, including delivery costs (with the exception of any additional costs incurred by your choice of a different mode of delivery to the least expensive standard delivery that we offer) will be returned to you without delay and no later than fourteen days from the date on which we received the notice of cancellation. You shall receive your refund via the same method of payment used for the initial transaction, unless otherwise expressly agreed; in no instance will you be charged fees for this refund.

We are permitted to withhold the refund until we have received the goods back or until you have provided us with evidence that you sent the goods back to us, whichever is earlier.

You must return or hand over the goods promptly and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline shall be considered met if the goods are returned before the 14-day period has expired.

You bear the direct costs of returning the goods.

You are obliged to compensate us for any diminished value of the goods only if this diminished value is traced back to you handling the goods in a way other than what is necessary to ascertain the nature and functioning of the goods.


Cancellation form template

(If you wish to cancel the contract, please fill out this form and send it to us.)


-   An      

Gigaset Communications GmbH
Frankenstr. 2
46395 Bocholt

Fax: +49 (0)2871-913009



-   I/we (*) hereby withdraw from the contract that I/we (*) concluded for the purchase of the following products (*)/for the provision of the following services (*)




-   Ordered on (*)/received on (*)




-   Name of the consumer(s)




-   Address of the consumer(s)




-   Signature of the consumer(s) (only for written communications)




-   Date




(*) Delete as appropriate.