Ayuda para Gigaset universal

Gigaset universal
Bienvenido a la página de ayuda de su Gigaset universal. En esta página encontrará respuestas a preguntas frecuentes . Los manuales de usuario así como el software y firmware están disponibles para su descarga. También encontrará video tutoriales, que le ayudará a empezar. Si su equipo tiene un defecto, puede registar su Gigaset universal para solicitar su reparación. Además, encontrará accesorios para su Gigaset universal. Si está buscando otros productos que funcionen con su Gigaset universal, puede comprobar nuestra base de datos de compatibilidad. También hay información disponible sobre cómo registrar su Gigaset universal a otros dispositivos.

Respuesta a preguntas frecuentes

¿Tiene preguntas sobre su equipo Gigaset ? Aquí encontrará las respuestas.

Top 10 FAQs

  • The universal is connected to the elements app like any other sensor. By pressing the button on base and universal the sensor is connected and when the LED stops flashing the universal is connected.

  • We are working on a software udpate but today the universal only indicates that the sliding window is open.

  • For sliding windows and sliding doors the universal must be installed with a magnet.

  • Yes - please use a GP battery and no rechargeable batteries.

  • You have triggered the internal buzzer. Either the door was broken or the door or window was hit by force. Simply press the pairing button to reset the alarm

  • The universal battery holds approx. 1.5 years.

  • The universal is DECT ULE based and has a range of 50m

  • Door and window look similar but work differently. If events are missing please install the magnet at the top corner next to the sensor. A change in the magnetic field can cause the sensor to miss an event.

  • To provide the highest security for your Gigaset system and the referring data, the cloud servers are located at a provider in Germany. This host guarantees data security and data privacy under the German data protection law. 

  • The battery indicator shows 3 weeks before the end, so you have enough time to change the battery.

todas las FAQs por tema

  • B
    • Battery
      • Yes - please use a GP battery and no rechargeable batteries.

      • Unfortunately, no! Please use only GP batteries, otherwise the voltage is not correct.

      • The universal battery holds approx. 1.5 years.

      • The battery indicator shows 3 weeks before the end, so you have enough time to change the battery.

  • E
    • Elements App
      • If you can´t remember your password, you can simply reset it. You can use the function FORGOT PASSWORD on the login screen:

        In the given field you need to enter the email address that you used to register your Gigaset elements system. Then click on CONTINUE.

        You will get an email containing a link. Follow the instructions to reset your password. Please make sure that your new password is strong enough.

         

      • Um Updates für Ihr Gigaset elements System problemlos durchführen zu können, finden Sie hier ein Video zu Anleitung und Hilfe. 

  • G
    • Generally
      • Door and window look similar but work differently. If events are missing please install the magnet at the top corner next to the sensor. A change in the magnetic field can cause the sensor to miss an event.

      • No. The universal as well as all elements sensors may only be used internally.

      • The universal is connected to the elements app like any other sensor. By pressing the button on base and universal the sensor is connected and when the LED stops flashing the universal is connected.

      • You have triggered the internal buzzer. Either the door was broken or the door or window was hit by force. Simply press the pairing button to reset the alarm

      • The battery indicator shows 3 weeks before the end, so you have enough time to change the battery.

      • The universal is completely new developed:
        The universal can not only recognize normal doors and windows, but also roof windows, sliding doors, refrigeration cabinets, cat flap, letterboxes etc.

      • For sliding windows and sliding doors the universal must be installed with a magnet.

      • The universal is DECT ULE based and has a range of 50m

      • We are working on a software udpate but today the universal only indicates that the sliding window is open.

  • P
    • Product information
      • Protection of personal data is of great importance to us. We conduct our activities in compliance with applicable regulations on data privacy protection and data security. We only collect personal data (f.e. name, address, phone number and email address) if they are needed for a contractual relationship or if you make them available by your own choice (e.g. during the registration process).

        Your data is only passed on to third parties, if it is necessary for the purpose of contract execution or billing.

        For the purpose of using your Gigaset system, datastreams that flow from the sensors via the base station to the Gigaset system server environment are recorded anonymously so Gigaset Communications GmbH is not able to link certain people to their system use.

        Please also note our detailed rules concerning data protection as well as our terms of use. 

      • The wireless sensors are usually in an almost-off mode and only activate the radio channel for a short period of time, for example if data has to be transferred.

        Because of the DECT-ULE standard an insignificant amount of emission occurs within these transfer times, which furthermore lies far below the legal limit of 2 W/kg. 

      • You can receive push notifications on your smartphone or have emails sent to your address. You can also take a look at your smartphone app or log in to your personal section anytime: https://my.gigaset-elements.com 

      • window, door, motion and base are not protected against spray water, so we can´t recommend to use them in moist areas. Persistent humidity might also damage the sensors. 

      • To provide the highest security for your Gigaset system and the referring data, the cloud servers are located at a provider in Germany. This host guarantees data security and data privacy under the German data protection law. 

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