Assistance pour Gigaset E560A

Gigaset E560A
Bienvenue sur la page d'assistance du Gigaset E560A. Au sein de cette rubrique, vous trouverez des répons plues aux questions less fréquentes. Des manuels utilisateurs, ainsi que des logiciels et micrologiciels à télécharger. Vous trouverez également des tutoriels vidéos, qui vous aideront dans vos installations. Dans le cas d'un produit défectueux, vous pouvez enregistrer votre Gigaset E560A afin qu'il soit réparé. De plus, vous trouverez des accessoires pour votre Gigaset E560A. Si vous souhaitez vérifier avec quels produits votre Gigaset E560A est compatible, retrouvez l'intégralité de la liste ci-dessous. Enfin, vous pouvez également comprendre apprendre comment enregistrer votre Gigaset E560A avec d'autres périphériques.

Réponses aux questions les plus fréquentes

Vous avez des questions concernant un produit Gigaset ? Trouvez les réponses ici.

Top 10 FAQs

  • First steps for troubleshooting
  • Notes on operating a Gigaset phone on the analog telephone connection of a router or modem

    If you operate your Gigaset on the telephone connection of a router/modem, make sure that you have noticed the following points:


    • Use the phone cable from the Gigaset packaging.
    • If the router or modem does not have a phone jack, it is necessary to use the enclosed phone cable or the enclosed phone adapter of your router/modem.
    • Connect the cable to the router`s phone jack / phone port / FON port.
    • Please check if your telephone data (internet telephone number, provider-profile, …) for the used telephone connection in the router/modem were entered correctly.
    • Please make sure that your internet connection is working.


    If the problem persists, please contact your provider.

  • Notes on Caller ID (CID)

    By default, the number of the caller is shown in the display of your Gigaset telephone. You do not have to make any other settings on your Gigaset telephone. However, if the caller's number is not displayed, this can be due to the following:

    - You have not ordered CID from your network provider or
    - Your telephone is connected through a PBX that does not transmit all information.

    Is your telephone connected through a PBX/gateway?
    You can establish this by checking for an additional device connected between your telephone and house connection, e.g., a PBX, gateway etc.
    In most cases, simply resetting this device will remedy the situation:
    - Briefly disconnect the power plug of your PBX.
    - Re-insert the plug and wait for the device to restart.

    If the caller number is still not displayed:
    Check the CID settings of your PBX and activate this function if necessary. In the user guide for the device, search for the term "CID" (or an alternative term such as "phone number transmission", "caller ID", ..).

    If necessary, contact the device manufacturer. If this does not resolve the problem, it is possible that your network provider does not support the CID service for this number.

    Have you ordered the CID service from your network provider?
    Check whether your provider supports Caller ID (CID) and that the function has been activated for you. If necessary, contact your provider.

  • Which batteries should I use for the Gigaset handset?

    Recommented batteries:

    For Gigaset handsets, use only the batteries approved by Gigaset. The high quality standard guarantees safe use and a long service life.
    NiMh round cells type AAA can be purchased in our Gigaset online shop.

  • How is the flashlight turned on?
  • Advisory/warning tones
  • How is the optical call signal switched on?
  • How is the procedure during SOS function?

    Your Gigaset E560A is equipped with four additional keys (direct dial keys [A] to [B] ) on the base and handset. The direct dial key [A] can be assigned a special emergency function ("emergency key"). You can use this to request emergency assistance from friends or neighbours.

    Note:
    The emergency function must be set up first.
    Once the emergency function has been activated, the emergency key on the handset and the base is permanently illuminated.

    Process:
    You can trigger the emergency call on the base or on the handset by pressing the direct dial key [A].

    The person receiving your emergency call will hear the emergency call message:
    • "This is an emergency call."
    • A personal emergency call message, if you have recorded one (only Gigaset E560A).
    • "To accept the call please press key 5."
    If the person receiving the call presses the key 5, you can now speak to one another.

    If the person receiving the call does not accept the call, the emergency function automatically
    dials the next emergency number after 60 seconds (if several numbers have been saved). The
    emergency function also automatically switches to the next emergency number after 60 seconds in the following situations:
    • The answer machine of the emergency number selected is activated
    • The emergency number is busy
    • The telephone of the person receiving the emergency call is not set to "tone dialling".

    This process is repeated a maximum of 5 times. If none of the calls are accepted, the emergency function is ended with an error tone.

    Note:
    All emergency keys on all registered handsets and on the base flash throughout the entire process. The message "Sending emergency call" is displayed on the handset on which the emergency call was triggered.

    If an internal call is saved as well, the emergency call can also be accepted by an internal participant (only Gigaset E560A). The message "Emergency call" appears on all registered handsets and the base.

toutes les FAQ par sujet

  • A
  • E
    • Emergency function
      • How is the procedure during SOS function?

        Your Gigaset E560A is equipped with four additional keys (direct dial keys [A] to [B] ) on the base and handset. The direct dial key [A] can be assigned a special emergency function ("emergency key"). You can use this to request emergency assistance from friends or neighbours.

        Note:
        The emergency function must be set up first.
        Once the emergency function has been activated, the emergency key on the handset and the base is permanently illuminated.

        Process:
        You can trigger the emergency call on the base or on the handset by pressing the direct dial key [A].

        The person receiving your emergency call will hear the emergency call message:
        • "This is an emergency call."
        • A personal emergency call message, if you have recorded one (only Gigaset E560A).
        • "To accept the call please press key 5."
        If the person receiving the call presses the key 5, you can now speak to one another.

        If the person receiving the call does not accept the call, the emergency function automatically
        dials the next emergency number after 60 seconds (if several numbers have been saved). The
        emergency function also automatically switches to the next emergency number after 60 seconds in the following situations:
        • The answer machine of the emergency number selected is activated
        • The emergency number is busy
        • The telephone of the person receiving the emergency call is not set to "tone dialling".

        This process is repeated a maximum of 5 times. If none of the calls are accepted, the emergency function is ended with an error tone.

        Note:
        All emergency keys on all registered handsets and on the base flash throughout the entire process. The message "Sending emergency call" is displayed on the handset on which the emergency call was triggered.

        If an internal call is saved as well, the emergency call can also be accepted by an internal participant (only Gigaset E560A). The message "Emergency call" appears on all registered handsets and the base.

  • F
    • First steps for troubleshooting
      • First steps for troubleshooting
      • Notes on operating a Gigaset phone on the analog telephone connection of a router or modem

        If you operate your Gigaset on the telephone connection of a router/modem, make sure that you have noticed the following points:


        • Use the phone cable from the Gigaset packaging.
        • If the router or modem does not have a phone jack, it is necessary to use the enclosed phone cable or the enclosed phone adapter of your router/modem.
        • Connect the cable to the router`s phone jack / phone port / FON port.
        • Please check if your telephone data (internet telephone number, provider-profile, …) for the used telephone connection in the router/modem were entered correctly.
        • Please make sure that your internet connection is working.


        If the problem persists, please contact your provider.

  • N
    • Notes on Caller ID (CID)
      • Notes on Caller ID (CID)

        By default, the number of the caller is shown in the display of your Gigaset telephone. You do not have to make any other settings on your Gigaset telephone. However, if the caller's number is not displayed, this can be due to the following:

        - You have not ordered CID from your network provider or
        - Your telephone is connected through a PBX that does not transmit all information.

        Is your telephone connected through a PBX/gateway?
        You can establish this by checking for an additional device connected between your telephone and house connection, e.g., a PBX, gateway etc.
        In most cases, simply resetting this device will remedy the situation:
        - Briefly disconnect the power plug of your PBX.
        - Re-insert the plug and wait for the device to restart.

        If the caller number is still not displayed:
        Check the CID settings of your PBX and activate this function if necessary. In the user guide for the device, search for the term "CID" (or an alternative term such as "phone number transmission", "caller ID", ..).

        If necessary, contact the device manufacturer. If this does not resolve the problem, it is possible that your network provider does not support the CID service for this number.

        Have you ordered the CID service from your network provider?
        Check whether your provider supports Caller ID (CID) and that the function has been activated for you. If necessary, contact your provider.

  • P
    • Pile
      • Which batteries should I use for the Gigaset handset?

        Recommented batteries:

        For Gigaset handsets, use only the batteries approved by Gigaset. The high quality standard guarantees safe use and a long service life.
        NiMh round cells type AAA can be purchased in our Gigaset online shop.

  • T
  • V

Téléchargements

Obtenir les mises à jour des manuels et logiciels de votre produit Gigaset
Manuals
  • Gigaset E560A / E550A / E500A insert strip

  • Gigaset E560 - E560A Mode d'emploi fr fr

Firmware
Software

Vérifier la compatibilité

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Vérifier la compatibilité d'un combiné et d'une base en sélectionnant des fonctions.

Enregistrer un combiné sur une base

Vous avez une base Gigaset E560A et vous souhaitez enregistrer un combiné ?
Enregistrer un combiné avec votre Gigaset E560A

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