Assistance pour Gigaset universal

Gigaset universal
Bienvenue sur la page d'assistance du Gigaset universal. Au sein de cette rubrique, vous trouverez des répons plues aux questions less fréquentes. Des manuels utilisateurs, ainsi que des logiciels et micrologiciels à télécharger. Vous trouverez également des tutoriels vidéos, qui vous aideront dans vos installations. Dans le cas d'un produit défectueux, vous pouvez enregistrer votre Gigaset universal afin qu'il soit réparé. De plus, vous trouverez des accessoires pour votre Gigaset universal. Si vous souhaitez vérifier avec quels produits votre Gigaset universal est compatible, retrouvez l'intégralité de la liste ci-dessous. Enfin, vous pouvez également comprendre apprendre comment enregistrer votre Gigaset universal avec d'autres périphériques.

Réponses aux questions les plus fréquentes

Vous avez des questions concernant un produit Gigaset ? Trouvez les réponses ici.

Top 10 FAQs

  • The universal is connected to the elements app like any other sensor. By pressing the button on base and universal the sensor is connected and when the LED stops flashing the universal is connected.

  • We are working on a software udpate but today the universal only indicates that the sliding window is open.

  • For sliding windows and sliding doors the universal must be installed with a magnet.

  • You have triggered the internal buzzer. Either the door was broken or the door or window was hit by force. Simply press the pairing button to reset the alarm

  • The universal battery holds approx. 1.5 years.

  • The universal is DECT ULE based and has a range of 50m

  • Yes - please use a GP battery and no rechargeable batteries.

  • Door and window look similar but work differently. If events are missing please install the magnet at the top corner next to the sensor. A change in the magnetic field can cause the sensor to miss an event.

  • The battery indicator shows 3 weeks before the end, so you have enough time to change the battery.

  • No. The universal as well as all elements sensors may only be used internally.

toutes les FAQ par sujet

  • E
    • Elements App
      • If you can´t remember your password, you can simply reset it. You can use the function FORGOT PASSWORD on the login screen:

        In the given field you need to enter the email address that you used to register your Gigaset elements system. Then click on CONTINUE.

        You will get an email containing a link. Follow the instructions to reset your password. Please make sure that your new password is strong enough.

         

      • Um Updates für Ihr Gigaset elements System problemlos durchführen zu können, finden Sie hier ein Video zu Anleitung und Hilfe. 

  • G
    • Généralités
      • Door and window look similar but work differently. If events are missing please install the magnet at the top corner next to the sensor. A change in the magnetic field can cause the sensor to miss an event.

      • No. The universal as well as all elements sensors may only be used internally.

      • The universal is connected to the elements app like any other sensor. By pressing the button on base and universal the sensor is connected and when the LED stops flashing the universal is connected.

      • You have triggered the internal buzzer. Either the door was broken or the door or window was hit by force. Simply press the pairing button to reset the alarm

      • The battery indicator shows 3 weeks before the end, so you have enough time to change the battery.

      • The universal is completely new developed:
        The universal can not only recognize normal doors and windows, but also roof windows, sliding doors, refrigeration cabinets, cat flap, letterboxes etc.

      • For sliding windows and sliding doors the universal must be installed with a magnet.

      • The universal is DECT ULE based and has a range of 50m

      • We are working on a software udpate but today the universal only indicates that the sliding window is open.

  • P
    • Product information
      • Protection of personal data is of great importance to us. We conduct our activities in compliance with applicable regulations on data privacy protection and data security. We only collect personal data (f.e. name, address, phone number and email address) if they are needed for a contractual relationship or if you make them available by your own choice (e.g. during the registration process).

        Your data is only passed on to third parties, if it is necessary for the purpose of contract execution or billing.

        For the purpose of using your Gigaset elements, datastreams that flow from the sensors via the base station to the Gigaset elements server environment are recorded anonymously so Gigaset Communications GmbH is not able to link certain people to their system use.

        Please also note our detailed rules concerning data protection as well as our terms of use. 

      • The wireless sensors are usually in an almost-off mode and only activate the radio channel for a short period of time, for example if data has to be transferred.

        Because of the DECT-ULE standard an insignificant amount of emission occurs within these transfer times, which furthermore lies far below the legal limit of 2 W/kg. 

      • You can receive push notifications on your smartphone or have emails sent to your address. You can also take a look at your smartphone app or log in to your personal section anytime: https://my.gigaset-elements.com 

      • window, door, motion and base are not protected against spray water, so we can´t recommend to use them in moist areas. Persistent humidity might also damage the sensors. 

      • To provide the highest security for your Gigaset elements system and the referring data, the cloud servers are located at a provider in Germany. This host guarantees data security and data privacy under the German data protection law. 

    • Pile
      • Yes - please use a GP battery and no rechargeable batteries.

      • Unfortunately, no! Please use only GP batteries, otherwise the voltage is not correct.

      • The universal battery holds approx. 1.5 years.

      • The battery indicator shows 3 weeks before the end, so you have enough time to change the battery.

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