There is an update available for a sensor, how do I start it?
You will find out if an update is available for a sensor or the siren in two ways:
1. Under EVENTS you will see the entry that an update is available for a sensor or siren
2. Under SYSTEM OVERVIEW you can see if a sensor has an orange symbol attached. If you click on this sensor and the "Update" option appears, there is an update available for this sensor.
To start an update for a sensor, go through the following steps:
1. Go to SYSTEM OVERVIEW
2. Click on the sensor marked in orange
3. Click on UPDATE
The sensor update can take up to 10 minutes. You will be informed by push message, when the update has been completed. Make sure you have activated push messages for system status messages under CONFIGURATION. Alternatively you can also see if the update has been completed under EVENTS in the app. Please note that you can only carry out one update at a time.
It didn't work? Make sure that no other update is currently being carried out and that the sensor is online and try again after waiting a short time. If this still doesn't work, our Customer Services will be happy to help you.
Important note for updating door and window: After the update of door or window has been completed, the sensor must be set up again, so that it continues to work correctly.