Support for Gigaset elements smoke

Gigaset elements smoke
Welcome to the support resource for your Gigaset elements smoke. On this page you will find answers to frequently asked questions. Manuals as well as software and firmware are available for download. You will also find video tutorials, which will help you to get started. Should your device have a defect, you can register your Gigaset elements smoke for repair. Furthermore you will find accessories for your Gigaset elements smoke. If you're looking for products matching your Gigaset elements smoke, have a look at our compatibility database. You can also find out how to register your Gigaset elements smoke with other devices.

Answers to frequently asked questions

You have questions regarding your Gigaset product? Here you will find answers.

Top 10 FAOs

  • When you press briefly on the TEST button on their smoke, sounds a TEST sound. That's it.

  • To provide the highest security for your Gigaset elements system and the referring data, the cloud servers are located at a provider in Germany. This host guarantees data security and data privacy under the German data protection law. 

  • The fire brigade advises a smoke alarm in the hallway / entrance area and all bedrooms. Do not install in the kitchen as this can often lead to false alarms. Even in wet rooms is not advised to install.

  • The wireless sensors are usually in an almost-off mode and only activate the radio channel for a short period of time, for example if data has to be transferred.

    Because of the DECT-ULE standard an insignificant amount of emission occurs within these transfer times, which furthermore lies far below the legal limit of 2 W/kg. 

  • Please turn the cover right until it clicks into place. This should solve the message.

  • You can receive push notifications on your smartphone or have emails sent to your address. You can also take a look at your smartphone app or log in to your personal section anytime: https://my.gigaset-elements.com 

  • In some cases, the test results in the software misinterpreting the voltage loss and indicating the wrong battery voltage for a fraction of a second. Shortly after the test the warning should disappear again.

  • Protection of personal data is of great importance to us. We conduct our activities in compliance with applicable regulations on data privacy protection and data security. We only collect personal data (f.e. name, address, phone number and email address) if they are needed for a contractual relationship or if you make them available by your own choice (e.g. during the registration process).

    Your data is only passed on to third parties, if it is necessary for the purpose of contract execution or billing.

    For the purpose of using your Gigaset elements, datastreams that flow from the sensors via the base station to the Gigaset elements server environment are recorded anonymously so Gigaset Communications GmbH is not able to link certain people to their system use.

    Please also note our detailed rules concerning data protection as well as our terms of use. 

  • The CR-2 battery is needed for the smoke sensor and can be obtained from our Gigaset online shop or via e.g. Amazon.

  • The smoke has an internal battery with a lifetime of 10 years. This battery provides the smoke alarm function. The replaceable battery holds approximately 5-8 years and supplies the Gigaset elements module, which connects the smoke to the base.

all FAQs by topic

  • B
    • Battery
      • In some cases, the test results in the software misinterpreting the voltage loss and indicating the wrong battery voltage for a fraction of a second. Shortly after the test the warning should disappear again.

      • The smoke has an internal battery with a lifetime of 10 years. This battery provides the smoke alarm function. The replaceable battery holds approximately 5-8 years and supplies the Gigaset elements module, which connects the smoke to the base.

      • The CR-2 battery is needed for the smoke sensor and can be obtained from our Gigaset online shop or via e.g. Amazon.

  • E
    • Elements App
      • If you can´t remember your password, you can simply reset it. You can use the function FORGOT PASSWORD on the login screen:

        In the given field you need to enter the email address that you used to register your Gigaset elements system. Then click on CONTINUE.

        You will get an email containing a link. Follow the instructions to reset your password. Please make sure that your new password is strong enough.

         

  • F
    • Features
      • The smoke is oriented to the attitude they have chosen for the outside. If the siren is active for alarm, the siren will also turn on in case of smoke alarm alerts.

      • The smoke not only signals smoke, but also from where and when it no longer perceives smoke. So they quickly see, if the smoke alarm near the kitchen alarm has struck and after her partner has ennobled - just no more.

      • When you press briefly on the TEST button on their smoke, sounds a TEST sound. That's it.

  • G
    • Generally
      • The fire brigade advises a smoke alarm in the hallway / entrance area and all bedrooms. Do not install in the kitchen as this can often lead to false alarms. Even in wet rooms is not advised to install.

      • Yes, the smoke also works without a connection like a normal smoke detector. He will nevertheless report any smoke development for up to 10 years.

  • I
    • Installation / Configuration
      • Please turn the cover right until it clicks into place. This should solve the message.

      • In some cases, the test results in the software misinterpreting the voltage loss and indicating the wrong battery voltage for a fraction of a second. Shortly after the test the warning should disappear again.

  • P
    • Product information
      • Protection of personal data is of great importance to us. We conduct our activities in compliance with applicable regulations on data privacy protection and data security. We only collect personal data (f.e. name, address, phone number and email address) if they are needed for a contractual relationship or if you make them available by your own choice (e.g. during the registration process).

        Your data is only passed on to third parties, if it is necessary for the purpose of contract execution or billing.

        For the purpose of using your Gigaset elements, datastreams that flow from the sensors via the base station to the Gigaset elements server environment are recorded anonymously so Gigaset Communications GmbH is not able to link certain people to their system use.

        Please also note our detailed rules concerning data protection as well as our terms of use. 

      • The wireless sensors are usually in an almost-off mode and only activate the radio channel for a short period of time, for example if data has to be transferred.

        Because of the DECT-ULE standard an insignificant amount of emission occurs within these transfer times, which furthermore lies far below the legal limit of 2 W/kg. 

      • You can receive push notifications on your smartphone or have emails sent to your address. You can also take a look at your smartphone app or log in to your personal section anytime: https://my.gigaset-elements.com 

      • To provide the highest security for your Gigaset elements system and the referring data, the cloud servers are located at a provider in Germany. This host guarantees data security and data privacy under the German data protection law. 

  • T
    • Troubleshooting
      • Please turn the cover right until it clicks into place. This should solve the message.

      • The smoke sends a heartbeat to the base only every few hours, so it can take a little longer before it reconnects.

      • When you press briefly on the TEST button on their smoke, sounds a TEST sound. That's it.

  • U
    • Update
      • Please start the update on your mobile phone and then press the TEST key of your smokes. Now the software update should start. This can take some time, but it does not harm the functionality.

Downloads

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