Support for Gigaset GS170

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Answers to frequently asked questions
Top 10 FAOs
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Find the cause of a problem by rebooting to safe mode.
You can use safe mode to start your device with only the original software and apps that came with your device. Some apps that you can download may cause your device to freezing, crashing, be slow or keep restarting itself. If the problem does not happen in safe mode, the problem is probably caused by a third-party app downloaded on your Gigaset device.
If your device is on, follow these steps to reboot to safe mode:
1. Press & hold the Power button.
2. In the box that opens, touch & hold Power off.
3. You’ll see a “Reboot to safe mode” box. Tap OK.
4. Your Gigaset device will start in safe mode. You'll see the words "Safe mode" in a box at the bottom of the display.
Now, use the Gigaset device normally and see if the problem still happens in safe mode. Remember that you can use only original apps in safe mode, not any downloaded apps.
To Exit the safe mode just restart the Gigaset device. -
Can I use 2 SIM cards?
Yes, you can used 2 SIM cards at the same time.
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How do I restore factory settings?
Go to "Settings" > "System" > "Reset options" > "Erase all data(factory reset)" and then tap "Reset phone"
Please Note:
Make sure to back up your phone data before restoring factory settings. -
Which memory card is supported?
up to 128GB
- Was kann ich tun, wenn das Gigaset Smartphone unter Windows 10 nicht richtig erkannt wird?
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How can I clear my un-necessary app data storage?
Go to "Settings" - "Apps & Notifications", tap on each app, then tap "Clear data" or "Clear cache". Alternative solution: Install a third-party management app and use "One-touch optimise" or the like to quickly clear junk files (data) produced by the apps.
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How can I change the network type?
Insert the SIM card, go to "Settings" > "Network & Internet" > "Mobile network" > "Preferred network type" to select a network type.
Set the network type to "2G" in urban or rural areas with poor 3G or 4G signal coverage can resolve failures such as call drops and intermittences caused by the switchover among 3G, 4G land 2G signals. -
I can't see some of my contacts?
Check your 'Display Category' and/or 'Contacts' are selected in the settings menu. Go to "Contacts", tap "Contacts Settings", then "Contacts to display", to set the categories to display, e.g. "All contacts".
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Does the Gigaset smartphone support also LTE?
Yes, 4G LTE
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What is the resolution (Megapixel) of the cameras?
Main camera: 13 Megapixel Front camera: 5 Megapixel
all FAQs by topic
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A
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Audio
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Ein oder mehrere Klingeltöne, Nachrichtentöne, Medien und Alarme sind zu leise.
Die Lautstärke eines oder mehrerer Klingel- und Nachrichtentöne (z. B. Mitteilungen), die Anruf-, Medien- und Alarmlautstärke sind zu leise eingestellt.
Lösung:
Überprüfen Sie, ob die Lautstärkeneinstellungen in „Einstellungen“ -> „Ton und Benachrichtigungen“ zu gering sind und diese gegebenenfalls ändern.
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Apps
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How can I clear my un-necessary app data storage?
Go to "Settings" - "Apps & Notifications", tap on each app, then tap "Clear data" or "Clear cache". Alternative solution: Install a third-party management app and use "One-touch optimise" or the like to quickly clear junk files (data) produced by the apps.
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How can I quickly close all my apps?
Apps running in the background taking too much memory, causing the system slow-down, operating seizure, app non-startups, app auto exit, app crashes, etc.
Help:
1. Hold or tap the "Multitasking button" to bring up recently used apps, then tap on the option "Close all"
2. Install a third-party app to quickly exit all apps running in the background with a single touch.
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Android
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What Android version is used?
Pure Android 7.0 (Nougat)
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B
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Battery
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Can I charge the smartphone on the USB port of the PC?
We don`t recomment it, because the charging current is too low.
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How to extend the battery life?
1. Turn off functionalities such as "GPS", "Bluetooth", "Wi-Fi" and "Data connection" when not using them. 2. Lower the brightness of the screen significantly.
3. Exit apps running in the background. 5. Turn off live wallpaper. -
What is the capacity of the battery?
2500mAh
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Bluetooth
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Does the Gigaset smartphone support the (r)SAP profile?
No, it does not support the (r)SAP profile.
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Which Bluetooth standard are supported?
Bluetooth standard 4.0 LE
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Backup & Restore
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How do I restore factory settings?
Go to "Settings" > "System" > "Reset options" > "Erase all data(factory reset)" and then tap "Reset phone"
Please Note:
Make sure to back up your phone data before restoring factory settings. -
How do I transfer all my important data from my iPhone to my new Android™smartphone?
To transfer all your important data from an iOS device to your new Android™ phone, you should first back up your contacts to a Google Account:
1. create a Google Account
2. connect your iPhone to your computer
3. open iTunes and click the Info tab
4. select Contacts from the drop-down menu
As soon as you enter your account credentials, the contacts stored on your iPhone will be copied to your Google Account. When you set up your new Android™ phone, your data is automatically transferred to your new Android™ phone when you sign in your Google Account. To take your photos, music and video files with you when you switch from iOS to Android™ to your new phone, you should sync your iPhone with iTunes.
Transfer photos, videos and music
Videos and music can be downloaded to the Android™ smartphone via Tunesync app. Photos can be stored temporarily on your computer via USB cable and inserted into a directory of the Android™ device via drag & drop.
The changeover is quick and easy if you use the online photo service Picasa. Install the app on your iPhone and upload your photos to the Google service. The Google+ app lets you quickly find your photos on your new Android™ smartphone. - How to create a backup of my WhatsApp chats and media?
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Why I get the message “This device was reset, to continue to sign in with a google account that was previously synced on this device” after factory reset?
Google has introduced a new security feature in Android version 5.1 that is designed to protect smartphones even if they are stolen and the thief performs a factory reset.
In this case, all data is normally deleted from the device and the phone is reset to its factory defaults.
However, in order to prevent unauthorized access to the smartphone, Google has introduced the so-called "Android Factory Reset Protection" (FRP). This means that after a factory reset, the last Google account used on the device is requested before the smartphone can be used again.
A factory reset does not help a thief much, because even afterwards the device is not yet freely accessible.Only after entering of the Google credentials smartphone unlocked again.
If the security message appears and the security code or Google account is no longer known, you only have the option to restore your credentials via Google.Link to Google Support:
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C
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Camera
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What is the resolution (Megapixel) of the cameras?
Main camera: 13 Megapixel Front camera: 5 Megapixel
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Contacts
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I can't see some of my contacts?
Check your 'Display Category' and/or 'Contacts' are selected in the settings menu. Go to "Contacts", tap "Contacts Settings", then "Contacts to display", to set the categories to display, e.g. "All contacts".
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D
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Display
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What is the resolution (Megapixel) of the cameras?
Main camera: 13 Megapixel Front camera: 5 Megapixel
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Data transfer to PC
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F
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Features
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Does the Gigaset Smartphone support USB-OTG?
No, USB-OTG is not supported.
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Does the Gigaset smartphone also support dual band 2,4 GHz and 5GHz?
It supports only 2,4Ghz band
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Does the Gigaset smartphone support also LTE?
Yes, 4G LTE
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Which USB connection is the Gigaset Smartphone using?
Micro-USB 2.0
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Which WLAN standards support the Gigaset Smartphones?
IEEE 802.11 b/g/n
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G
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Generally
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Does this Gigaset smartphone support the NFC function?
No, this Gigaset smartphone does not supports the NFC function.
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N
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NFC function
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Does this Gigaset smartphone support the NFC function?
No, this Gigaset smartphone does not supports the NFC function.
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S
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Sensors
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Which features supports the Fingerprint Sensor?
Answer the incomming call
Unlock the phone
Unlock to the app by request
Capture photo
Shut down the alarm
Open an app or contact
Scrolling function for browsing(only with Gigaset GS170/GS270/GS270 plus) -
Which sensors has the Gigaset smartphone?
- Fingerprint sensor
- Position sensor
- Proximity sensor
- Brightness sensor
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SIM cards
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Can I use 2 SIM cards?
Yes, you can used 2 SIM cards at the same time.
-
How can I change the network type?
Insert the SIM card, go to "Settings" > "Network & Internet" > "Mobile network" > "Preferred network type" to select a network type.
Set the network type to "2G" in urban or rural areas with poor 3G or 4G signal coverage can resolve failures such as call drops and intermittences caused by the switchover among 3G, 4G land 2G signals. -
Which kind of SIM card can be used?
Mirco SIM. Or Nano SIM with adapter(within the package)
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Storage
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How much RAM has the Gigaset GS170?
2 GB RAM
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How much internal storage has the Gigaset smartphone?
16 GB ROM
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Which memory card is supported?
up to 128GB
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Security
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Are the Gigaset smartphones affected by the current processor vulnerabilities Spectre and Meltdown?
No, our smartphone products GS160, GS170, GS270, GS270 plus, GS370 and GS370 plus are not affected by the Specter and Meltdown vulnerabilities!
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SMS
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Settings / Using / Handling
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Does this Gigaset smartphone support the NFC function?
No, this Gigaset smartphone does not supports the NFC function.
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T
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Troubleshooting
-
Find the cause of a problem by rebooting to safe mode.
You can use safe mode to start your device with only the original software and apps that came with your device. Some apps that you can download may cause your device to freezing, crashing, be slow or keep restarting itself. If the problem does not happen in safe mode, the problem is probably caused by a third-party app downloaded on your Gigaset device.
If your device is on, follow these steps to reboot to safe mode:
1. Press & hold the Power button.
2. In the box that opens, touch & hold Power off.
3. You’ll see a “Reboot to safe mode” box. Tap OK.
4. Your Gigaset device will start in safe mode. You'll see the words "Safe mode" in a box at the bottom of the display.
Now, use the Gigaset device normally and see if the problem still happens in safe mode. Remember that you can use only original apps in safe mode, not any downloaded apps.
To Exit the safe mode just restart the Gigaset device.
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