Support for Gigaset GS370 PLUS

Gigaset GS370 PLUS
Welcome to the support resource for your Gigaset GS370 PLUS. On this page you will find answers to frequently asked questions. Manuals as well as software and firmware are available for download. You will also find video tutorials, which will help you to get started. Should your device have a defect, you can register your Gigaset GS370 PLUS for repair. Furthermore you will find accessories for your Gigaset GS370 PLUS. If you're looking for products matching your Gigaset GS370 PLUS, have a look at our compatibility database. You can also find out how to register your Gigaset GS370 PLUS with other devices.

Answers to frequently asked questions

You have questions regarding your Gigaset product? Here you will find answers.

Top 10 FAOs

  • You can use safe mode to start your device with only the original software and apps that came with your device. Some apps that you can download may cause your device to freezing, crashing, be slow or keep restarting itself. If the problem does not happen in safe mode, the problem is probably caused by a third-party app downloaded on your Gigaset device.

    If your device is on, follow these steps to reboot to safe mode:
    1. Press & hold the Power button.
    2. In the box that opens, touch & hold Power off.
    3. You’ll see a “Reboot to safe mode” box. Tap OK.
    4. Your Gigaset device will start in safe mode. You'll see the words "Safe mode" in a box at the bottom of the display.

    Now, use the Gigaset device normally and see if the problem still happens in safe mode. Remember that you can use only original apps in safe mode, not any downloaded apps.


    To Exit the safe mode just restart the Gigaset device.

  • Yes, you can used 2 SIM cards at the same time.

  • Go to "Settings" > "System" > "Reset options" > "Erase all data(factory reset)" and then tap "Reset phone"

    Please Note:
    Make sure to back up your phone data before restoring factory settings.

  • Was kann ich tun, wenn das Gigaset Smartphone unter Windows 10 nicht richtig erkannt wird?
  • up to 128GB

  • Nano SIM card

  • Go to "Settings" - "Apps & Notifications", tap on each app, then tap "Clear data" or "Clear cache". Alternative solution: Install a third-party management app and use "One-touch optimise" or the like to quickly clear junk files (data) produced by the apps.

  • Insert the SIM card, go to "Settings" > "Network & Internet" > "Mobile network" > "Preferred network type" to select a network type.

    Set the network type to "2G" in urban or rural areas with poor 3G or 4G signal coverage can resolve failures such as call drops and intermittences caused by the switchover among 3G, 4G land 2G signals.

  • Check your 'Display Category' and/or 'Contacts' are selected in the settings menu. Go to "Contacts", tap "Contacts Settings", then "Contacts to display", to set the categories to display, e.g. "All contacts".

  • Apps running in the background taking too much memory, causing the system slow-down, operating seizure, app non-startups, app auto exit, app crashes, etc.

    Help:
    1. Hold or tap the "Multitasking button" to bring up recently used apps, then tap on the option "Close all"
    2. Install a third-party app to quickly exit all apps running in the background with a single touch. 

all FAQs by topic

  • A
    • Apps
      • Please open in the "Settings" - "Network & Internet" the menue item "Data usage" to check the used data volume.

      • Go to "Settings" - "Apps & Notifications", tap on each app, then tap "Clear data" or "Clear cache". Alternative solution: Install a third-party management app and use "One-touch optimise" or the like to quickly clear junk files (data) produced by the apps.

      • Apps running in the background taking too much memory, causing the system slow-down, operating seizure, app non-startups, app auto exit, app crashes, etc.

        Help:
        1. Hold or tap the "Multitasking button" to bring up recently used apps, then tap on the option "Close all"
        2. Install a third-party app to quickly exit all apps running in the background with a single touch. 

  • B
    • Backup & Restore
      • Go to "Settings" > "System" > "Reset options" > "Erase all data(factory reset)" and then tap "Reset phone"

        Please Note:
        Make sure to back up your phone data before restoring factory settings.

      • To transfer all your important data from an iOS device to your new Android™ phone, you should first back up your contacts to a Google Account:

         


        1. create a Google Account
        2. connect your iPhone to your computer
        3. open iTunes and click the Info tab
        4. select Contacts from the drop-down menu

        As soon as you enter your account credentials, the contacts stored on your iPhone will be copied to your Google Account. When you set up your new Android™ phone, your data is automatically transferred to your new Android™ phone when you sign in your Google Account. To take your photos, music and video files with you when you switch from iOS to Android™ to your new phone, you should sync your iPhone with iTunes.

         



        Transfer photos, videos and music


        Videos and music can be downloaded to the Android™ smartphone via Tunesync app. Photos can be stored temporarily on your computer via USB cable and inserted into a directory of the Android™ device via drag & drop.

         


        The changeover is quick and easy if you use the online photo service Picasa. Install the app on your iPhone and upload your photos to the Google service. The Google+ app lets you quickly find your photos on your new Android™ smartphone.

      • How to create a backup of data and settings?
      • How to create a backup of my WhatsApp chats and media?
      • Google has introduced a new security feature in Android version 5.1 that is designed to protect smartphones even if they are stolen and the thief performs a factory reset.

        In this case, all data is normally deleted from the device and the phone is reset to its factory defaults.

        However, in order to prevent unauthorized access to the smartphone, Google has introduced the so-called "Android Factory Reset Protection" (FRP). This means that after a factory reset, the last Google account used on the device is requested before the smartphone can be used again.


        A factory reset does not help a thief much, because even afterwards the device is not yet freely accessible.

         

        Only after entering of the Google credentials smartphone unlocked again.

         



        If the security message appears and the security code or Google account is no longer known, you only have the option to restore your credentials via Google.

         

        Link to Google Support:

        https://support.google.com/accounts/troubleshooter/2402620">https://support.google.com/accounts/troubleshooter/2402620

    • Bluetooth
      • No, it does not support the (r)SAP profile.

  • C
    • Contacts
      • Check your 'Display Category' and/or 'Contacts' are selected in the settings menu. Go to "Contacts", tap "Contacts Settings", then "Contacts to display", to set the categories to display, e.g. "All contacts".

  • D
  • G
    • Generally
      • No, currently no Gigaset smartphone supports the NFC function.
        However, corresponding Gigaset smartphones are already being planned.

      • Head: 0.460W/kg
        Body: 1.38W/kg

  • N
    • NFC function
      • No, currently no Gigaset smartphone supports the NFC function.
        However, corresponding Gigaset smartphones are already being planned.

  • S
    • SIM cards
      • Yes, you can used 2 SIM cards at the same time.

      • Insert the SIM card, go to "Settings" > "Network & Internet" > "Mobile network" > "Preferred network type" to select a network type.

        Set the network type to "2G" in urban or rural areas with poor 3G or 4G signal coverage can resolve failures such as call drops and intermittences caused by the switchover among 3G, 4G land 2G signals.

      • Nano SIM card

    • Storage
      • up to 128GB

    • Security
      • No, our smartphone products GS160, GS170, GS270, GS270 plus, GS370 and GS370 plus are not affected by the Specter and Meltdown vulnerabilities!

    • SMS
    • Settings / Using / Handling
      • No, currently no Gigaset smartphone supports the NFC function.
        However, corresponding Gigaset smartphones are already being planned.

      • To activate/deactivate the function 'Wi-Fi Calling' in Android 8.1, please proceed as follows:

        - Open the Phone app
        - in the Phone app tap on the three dots in the top right corner to open the menu
        - Open Settings
        - Open Calling accounts
        - Select the provider
        - Enable or disable 'Wi-Fi Calling'



  • T
    • Troubleshooting
      • You can use safe mode to start your device with only the original software and apps that came with your device. Some apps that you can download may cause your device to freezing, crashing, be slow or keep restarting itself. If the problem does not happen in safe mode, the problem is probably caused by a third-party app downloaded on your Gigaset device.

        If your device is on, follow these steps to reboot to safe mode:
        1. Press & hold the Power button.
        2. In the box that opens, touch & hold Power off.
        3. You’ll see a “Reboot to safe mode” box. Tap OK.
        4. Your Gigaset device will start in safe mode. You'll see the words "Safe mode" in a box at the bottom of the display.

        Now, use the Gigaset device normally and see if the problem still happens in safe mode. Remember that you can use only original apps in safe mode, not any downloaded apps.


        To Exit the safe mode just restart the Gigaset device.

Downloads

Get manuals or software updates for your Gigaset product.
Manuals
Firmware
  • Gigaset GS370/GS370 plus - System update Android™ 8.1 Oreo™ 12/18

    System update Android™ 8.1 Oreo™ 12/18


    Improvements for version S116:

    • Battery indicator for connected Bluetooth devices
    • Warning for apps with high power consumption
    • Display of the expected speeds of public hotspots
    • Automatic adjustment of the system colors to the background images
    • Addition of a search function to the settings
    • Android security update from 05 November 2018


    Hint:
    To ensure the security of your personal information and to provide you with the full benefits of Android 8.1 in terms of enhanced usability, it is necessary that you re-save your WIFI password. Please note that these adjustments may also affect the Apps you use.

    We would also like to point out that some functions will only be available to a limited extent or will no longer be available after the update. These include:

    -Camera Function Picture-in-Picture
    -Smart Features
    -Encryption app from Fingerprint
    -Stop alarm function Time-controlled switch-on / switch-off function
    -function to select the storage location in the camera app
    -Using the SD Card to expand Internal Memory

    You can view and retrieve available software updates for your device at any time under "Settings - System - About phone - Update". To perform the update, please ensure that your device has sufficient charging capacity. We recommend that you update over a stable WiFi connection so as not to overload the data volume. Google is a registered trademark of Google LLC. Oreo is a registered trademark of Mondelez International, Inc. Group.

    Download
Software

Didn't find what you were looking for?

Please contact our Customer Services for personal assistance.