Support for Gigaset S685

Gigaset S685
Welcome to the support resource for your Gigaset S685. On this page you will find answers to frequently asked questions. Manuals as well as software and firmware are available for download. You will also find video tutorials, which will help you to get started. Should your device have a defect, you can register your Gigaset S685 for repair. Furthermore you will find accessories for your Gigaset S685. If you're looking for products matching your Gigaset S685, have a look at our compatibility database. You can also find out how to register your Gigaset S685 with other devices.

Answers to frequently asked questions

You have questions regarding your Gigaset product? Here you will find answers.

Top 10 FAOs

  • First steps for troubleshooting
  • Recommented batteries:

    For Gigaset handsets, use only the batteries approved by Gigaset. The high quality standard guarantees safe use and a long service life.
    NiMh round cells type AAA can be purchased in our Gigaset online shop.

    List of approved and recommended batteries:

      Battery Type  

    Supplier

     
     

    Voltage
    [V]

     
     

    Capacity
    [mA]

     
     

    Supplier 's Type

     
     

    NiMH AAA

     
     

    SHP

     
     

    1,2

     
     

    300

     
     

    44AAAJ300

     
     

    NiMH AAA

     
     

    Suppo

     
     

    1,2

     
     

    300

     
     

    HSY-AAA0.35-C

     
     

    NiMH AAA

     
     

    GP

     
     

    1,2

     
     

    400

     
     

    XSRHCD43C001

     
     

    NiMH AAA

     
     

    SHP

     
     

    1,2

     
     

    400

     
     

    44AAAJ400

     
     

    NiMH AAA

     
     

    Suppo

     
     

    1,2

     
     

    400

     
     

    HSY-AAA0.40-C

     
     

    NiMH AAA

     
     

    GP

     
     

    1,2

     
     

    550

     
     

    XSRHCH53D007

     
     

    NiMH AAA

     
     

    SHP

     
     

    1,2

     
     

    550

     
     

    44AAAJ550

     
     

    NiMH AAA

     
     

    Suppo

     
     

    1,2

     
     

    550

     
     

    HSY-AAA0.55-C

     
     

    NiMH AAA

     
     

    GP

     
     

    1,2

     
     

    650

     
     

    XSRHC073D001

     
     

    NiMH AAA

     
     

    SHP

     
     

    1,2

     
     

    650

     
     

    44AAAJ700

     
     

    NiMH AAA

     
     

    Suppo

     
     

    1,2

     
     

    650

     
     

    HSY-AAA0.65-C

     
      NiMH AAA    

    GP

     
     

    1,2

     
     

    750

     
     

    XSRHCH73D000

     
     

    NiMH AAA

     
     

    SHP

     
     

    1,2

     
     

    750

     
     

    44AAAJ800

     
     

    NiMH AAA

     
     

    Suppo

     
     

    1,2

     
     

    750

     
     

    HSY-AAA0.75-C

     
     

     

     
     

     

     
     

     

     
     

     

     
     

     

     
     

    NiMH AA

     
     

    GP

     
     

    1,2

     
     

    1200

     
     

    GP130AAHCR

     
     

    NiMH AA

     
     

    SHP

     
     

    1,2

     
     

    1200

     
     

    50AAJ1200

     
     

    NiMH AA

     
     

    Suppo

     
     

    1,2

     
     

    1200

     
     

    HSY-AA1.25-C

     

     

     

     

  • If you operate your Gigaset on the telephone connection of a router/modem, make sure that you have noticed the following points:


    • Use the phone cable from the Gigaset packaging.
    • If the router or modem does not have a phone jack, it is necessary to use the enclosed phone cable or the enclosed phone adapter of your router/modem.
    • Connect the cable to the router`s phone jack / phone port / FON port.
    • Please check if your telephone data (internet telephone number, provider-profile, …) for the used telephone connection in the router/modem were entered correctly.
    • Please make sure that your internet connection is working.


    If the problem persists, please contact your provider.

  • By default, the number of the caller is shown in the display of your Gigaset telephone. You do not have to make any other settings on your Gigaset telephone. However, if the caller's number is not displayed, this can be due to the following:

    - You have not ordered CID from your network provider or
    - Your telephone is connected through a PBX that does not transmit all information.

    Is your telephone connected through a PBX/gateway?
    You can establish this by checking for an additional device connected between your telephone and house connection, e.g., a PBX, gateway etc.
    In most cases, simply resetting this device will remedy the situation:
    - Briefly disconnect the power plug of your PBX.
    - Re-insert the plug and wait for the device to restart.

    If the caller number is still not displayed:
    Check the CID settings of your PBX and activate this function if necessary. In the user guide for the device, search for the term "CID" (or an alternative term such as "phone number transmission", "caller ID", ..).

    If necessary, contact the device manufacturer. If this does not resolve the problem, it is possible that your network provider does not support the CID service for this number.

    Have you ordered the CID service from your network provider?
    Check whether your provider supports Caller ID (CID) and that the function has been activated for you. If necessary, contact your provider.

    • Unplug the power-supply unit from the socket.
    • Press and hold down the paging key on the base station.
    • Plug in the power-supply unit again.
    • Keep the paging key on the base station pressed.
    • Release the paging key after 3 seconds.


    PLEASE NOTE! The entire contents of the memory will be deleted. All portable handsets will be deregistered. The system code will be reset to 0000.

  • It is practically impossible to determine the battery capacity or state of charge of a NiCd or NiMH battery by fast measurement. For the charge management of the Gigasets, it is only possible to recognize completely empty or completely full (just charged) batteries by the voltage. In most cases, however, the display will show 1/3 or 2/3 because the flat discharge curve, the temperature dependence of the voltage and the different battery types do not allow the charge level to be clearly identified.

  • The bluetooth functionality was integrated to

    • use the handset in combination with a cordless bluetooth headset
    • copy telephone book entries (as VCards) via bluetooth
    • synchronize contacts from your PC (surrogate for data cable)
  • Please check, whether the Bluetooth accessory supports one of the

    given protocols, which are supported by the Gigaset handset:

    • headset profile (for Bluetooth headsets)
    • serial port profile (for PC connection)
    • OBject EXchange Profile (OBEX)

     

    When

    the Bluetooth accessory was installed already, please delete the

    registration from the handset:

    • Bluetooth Menu
    • Known Devices
    • Select the accessory, e.g. a headset
    • Options
    • Delete Entry

    If it is again not possible to register the accessory to the handset, please check, whether the accessory supports a reset-function, and execute it. Please pay attention that perhaps previous settings will be deleted in the accessory.

     

    If you would like to use a headset already registered to another device (e.g., to a mobile phone) with your desktop phone, please deactivate this connection before you start the registration process.

  • An incoming call will also be signalized at the bluetooth headset and can immediately be accepted by pressing the 'Accept button' (see manual of your bluetooth headset producer).

     If you accept the call with your Gigaset S68H device, and afterwards want to transfer the call to your headset, you also just need to press the accept button at your headset.

    In this case, the transfer of the call could take between 3 and 5 seconds. Within this period you should avoid to press the accept button twice, because you possibly could hang up the call.

  • You are able to register up to 6 bluetooth devices, but just one bluetooth headset.

all FAQs by topic

  • A
    • Answering machine
      • The own announcement as well as the messages are unlimited protected against a power failure. However the answering machine is not working during a power failure.

      • How can I activate/deactivate the answering machine?
      • How can I activate/deactivate the call screening?
      • How can I change the announcement mode?
      • How can I control the answering machine from the base?
      • How can I control the answering machine from the handset?
      • You can operate the answer machine which is integrated into the base station using the keys on the base station, via the handset or by remote control (other phone/mobile phone). Your own announcement message or advisory message can only be recorded via the handset.

         

        Announcement mode

        You can use the answer machine in two different modes.

        In Ans. & Record mode, the caller hears the announcement and can then leave a message.

        In Announce Only mode, the caller hears your announcement but cannot leave a message.

      • How can I play back the pre-recorded announcement?
      • How can I record an own announcement?
      • How can I set up the recording quality?
      • In this case, you should try to unplug the base station from the power supply for about 10 seconds. Afterwards it's possible that the access is resurrecting.

      • Recording ends automatically if the maximum recording time of 170 seconds is exceeded or there is a break in speech for more than 2 seconds.

        If you cancel the recording, the pre-recorded announcement will be used again.

        If the answer machine's memory is full, it will switch to Announce Only mode.

        Delete old messages and the answer machine will automatically switch back to Ans. & Record mode. Repeat recording if required.

      • The answering machine can record messages with up to 40 minutes.

    • Audio
      • How can I activate/deactivate the alert tone?
      • How can I activate/deactivate the ringer melody from the handset?
      • How can I change the different ring tones?
      • There are 30 melodies available (20 polyphonic)

      • You can turn off all ringer tones by pressing the star-key . In this case you will see the cancelled bell in the display.

      •  

         

        Menü öffnen  

         

        Die Steuertaste rechts drücken

        8  5   

         

         

        8 5 eingeben

        OK    

        OK zum Ein/Ausschalten der Wartemelodie drücken

      • Only the base S(X)675/ S(X)685 has an integrated loudspeaker, so the S(X)675/ S(X)685 will ring on an incoming call.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p>

        It is possible to switch off the ringer volume from the S(X)675/ S(X)685 base station<o:p></o:p>

         

        <o:p></o:p> 

      • When the room monitor is activated,incoming calls to the handset are indicatedwithout a ringtone and are only shown on the screen. The display and keypad are not illuminated and advisory tones are also turned off.

  • B
    • Bluetooth
      • Please check, whether the Bluetooth accessory supports one of the

        given protocols, which are supported by the Gigaset handset:

        • headset profile (for Bluetooth headsets)
        • serial port profile (for PC connection)
        • OBject EXchange Profile (OBEX)

         

        When

        the Bluetooth accessory was installed already, please delete the

        registration from the handset:

        • Bluetooth Menu
        • Known Devices
        • Select the accessory, e.g. a headset
        • Options
        • Delete Entry

        If it is again not possible to register the accessory to the handset, please check, whether the accessory supports a reset-function, and execute it. Please pay attention that perhaps previous settings will be deleted in the accessory.

         

        If you would like to use a headset already registered to another device (e.g., to a mobile phone) with your desktop phone, please deactivate this connection before you start the registration process.

      • The bluetooth functionality was integrated to

        • use the handset in combination with a cordless bluetooth headset
        • copy telephone book entries (as VCards) via bluetooth
        • synchronize contacts from your PC (surrogate for data cable)
      • You are able to register up to 6 bluetooth devices, but just one bluetooth headset.

      • You're able to send/receive up to 250 entries as VCard format.

      • If you want to transfer an directory / phone book entry with VCard format from a mobile phone to you Gigaset handset, this basicly is possible.

        A picture stored to the entry in the mobile phone will not be transfered to the Gigaset, due to limited storage in the Gigaset handset.

        After you have transfered the entry you can add again a picture manually using the Siemens Quicksync software and assign it to the directory entry manually in the phone.

      • No, if the bluetooth functionality is activated, the hardware interface (Slim Lumberg) is deactivated.

        The charging function isn't affected of course.

      • If connectivity problems between Gigaset S68H and your bluetooth headsets occurs, you should test the following

        • reset the bluetooth headset reffering to the manufacturers documentation
        • delete the bluetooth registration ('Known devices') at your Gigaset S68H
      • An incoming call will also be signalized at the bluetooth headset and can immediately be accepted by pressing the 'Accept button' (see manual of your bluetooth headset producer).

         If you accept the call with your Gigaset S68H device, and afterwards want to transfer the call to your headset, you also just need to press the accept button at your headset.

        In this case, the transfer of the call could take between 3 and 5 seconds. Within this period you should avoid to press the accept button twice, because you possibly could hang up the call.

      • Whether Bluetooth® devices can communication with each other is a profile question. It is important that they support and use the same profile for different functions.

        The Gigaset products Gigaset SL56, SL37 and S68H support the Headset Profile (HP) for communication with a headset, so you can operate headsets on your Gigaset handset that supports the Headset Profile.

        Here is a list of successful tested headsets recommended for operation with the Gigaset SL56, SL37 und S68H.

        Anycom Aris-21
        Anycom DYO
        BenQ-Siemens HHB 500
        BenQ-Siemens HHB 600
        Motorola: Bluetooth-Headset HS820
        Bluetooth-Headset Jabra BT205
        Bluetooth-Headset Jabra BT250
        Bluetooth-Headset Jabra BT800
        Bluetooth-Headset Jabra BT2020
        Bluetooth-Headset Jabra BT3030
        Bluetooth-Headset Jabra BT5020
        Bluetooth-Headset Jabra BT8040
        Plantronics M2500
        Ericsson HBH 20
        GN Netcom GN6210
        Plantronics Voyager 510
        Plantronics Voyager 520
        Plantronics Voyager 855
        Plantronics Discovery 665
        Sony Ericsson HBH 608
        Nokia BH 800

      • The Gigaset products Gigaset SL56, SL37 and S68H support the following Bluetooth® profiles:

        • Serial Port Profile (SPP) for data communication with a PC.
        • Headset Profile (HP) for communication with a headset.
        • OBject EXchange Profile (OBEX) for the transfer of address book entries (vCards).


      • The Gigaset S68H device supports pictures with Bitmap format (bmp) at a size of 128 x 160 pixel.

    • Battery
      • Discharge should take place at room temperature. At temperatures below 0° C, the capacity of the batteries decreases considerably.
        Charging should preferably take place in the range of 10 - 35°C, as this is where the batteries have the greatest capacity.
        With NiMH batteries, the handset interrupts charging at temperatures above 45° C, with LiIon batteries below 5° C and above 40°-45° C, as the batteries must not be charged outside these temperatures.

      • NiZn (Nickel Zinc) batteries are not suitable for use in Gigaset handsets.

      • Recommented batteries:

        For Gigaset handsets, use only the batteries approved by Gigaset. The high quality standard guarantees safe use and a long service life.
        NiMh round cells type AAA can be purchased in our Gigaset online shop.

        List of approved and recommended batteries:

          Battery Type  

        Supplier

         
         

        Voltage
        [V]

         
         

        Capacity
        [mA]

         
         

        Supplier 's Type

         
         

        NiMH AAA

         
         

        SHP

         
         

        1,2

         
         

        300

         
         

        44AAAJ300

         
         

        NiMH AAA

         
         

        Suppo

         
         

        1,2

         
         

        300

         
         

        HSY-AAA0.35-C

         
         

        NiMH AAA

         
         

        GP

         
         

        1,2

         
         

        400

         
         

        XSRHCD43C001

         
         

        NiMH AAA

         
         

        SHP

         
         

        1,2

         
         

        400

         
         

        44AAAJ400

         
         

        NiMH AAA

         
         

        Suppo

         
         

        1,2

         
         

        400

         
         

        HSY-AAA0.40-C

         
         

        NiMH AAA

         
         

        GP

         
         

        1,2

         
         

        550

         
         

        XSRHCH53D007

         
         

        NiMH AAA

         
         

        SHP

         
         

        1,2

         
         

        550

         
         

        44AAAJ550

         
         

        NiMH AAA

         
         

        Suppo

         
         

        1,2

         
         

        550

         
         

        HSY-AAA0.55-C

         
         

        NiMH AAA

         
         

        GP

         
         

        1,2

         
         

        650

         
         

        XSRHC073D001

         
         

        NiMH AAA

         
         

        SHP

         
         

        1,2

         
         

        650

         
         

        44AAAJ700

         
         

        NiMH AAA

         
         

        Suppo

         
         

        1,2

         
         

        650

         
         

        HSY-AAA0.65-C

         
          NiMH AAA    

        GP

         
         

        1,2

         
         

        750

         
         

        XSRHCH73D000

         
         

        NiMH AAA

         
         

        SHP

         
         

        1,2

         
         

        750

         
         

        44AAAJ800

         
         

        NiMH AAA

         
         

        Suppo

         
         

        1,2

         
         

        750

         
         

        HSY-AAA0.75-C

         
         

         

         
         

         

         
         

         

         
         

         

         
         

         

         
         

        NiMH AA

         
         

        GP

         
         

        1,2

         
         

        1200

         
         

        GP130AAHCR

         
         

        NiMH AA

         
         

        SHP

         
         

        1,2

         
         

        1200

         
         

        50AAJ1200

         
         

        NiMH AA

         
         

        Suppo

         
         

        1,2

         
         

        1200

         
         

        HSY-AA1.25-C

         

         

         

         

      • It is practically impossible to determine the battery capacity or state of charge of a NiCd or NiMH battery by fast measurement. For the charge management of the Gigasets, it is only possible to recognize completely empty or completely full (just charged) batteries by the voltage. In most cases, however, the display will show 1/3 or 2/3 because the flat discharge curve, the temperature dependence of the voltage and the different battery types do not allow the charge level to be clearly identified.

  • C
    • Call list
      •  

         

        Open Menu  

         

        Press right of the control key

        8  5  7  

         

         

         Enter 8 5 7

        Call list type    

        Select Missed Calls or All Calls and confirm with OK

        • It is possible to deactivate the callers list.

        • This leads to to the fact that no calls will be accepted anymore.

        • To deactivate or activate the callers list follow this instruction:



          You now have the following options:
          Press 1, to deactivate the callers list.
          Press 0, to activate the callers list.

        Open Menu  

         

        Press right of the control key

        8  5  

         

         

        Enter the figures 8 and 5

         9 4 7 6 2 0 0 5    

        Enter the following figures slowly: 
        9 4 7 6 2 0 0 5

        1 = OFF
        0 = ON (default)
           

        You now have the following options:
        Press 1, to deactivate the callers list.
        Press 0, to activate the callers list.

        OK    

        Confirm with the OK softkey

    • Connected to a PABX
      • How can I change the dialing pause (pause after access code)?
      • How can I change the dialling mode?
      • How can I change the pause after line seizure?
      • How can I save an access code?
        • It is possible to deactivate the callers list.

        • This leads to to the fact that no calls will be accepted anymore.

        • To deactivate or activate the callers list follow this instruction:



          You now have the following options:
          Press 1, to deactivate the callers list.
          Press 0, to activate the callers list.

        Open Menu  

         

        Press right of the control key

        8  5  

         

         

        Enter the figures 8 and 5

         9 4 7 6 2 0 0 5    

        Enter the following figures slowly: 
        9 4 7 6 2 0 0 5

        1 = OFF
        0 = ON (default)
           

        You now have the following options:
        Press 1, to deactivate the callers list.
        Press 0, to activate the callers list.

        OK    

        Confirm with the OK softkey

    • Charging
      • At the moment there are some customers complaining about charging problems with their cordless Gigaset devices. The reason for this problem is the thermally controlled charging unit of the portable handsets.

        To provide a gentle charging of the handset batteries, the charging control switches off the charging of the portable handsets when a surrounding temperature of 30° - 35° degrees celsius has been reached. This is equivalent to a battery heat of about 40 - 45 ° Celsius.

        The switching off of the charging process is a demand of the battery manufacturer as the battery may affect a permanent damage if being overheated.

        To avoid a false consultation please advise the customer as described below:

        The customer should avoid to expose the device to direct solar radiation

        The charging of the handset should be done at night if possible

        The base station or charging unit should be placed in a cool place

        The usage of a seperate charger is advisable. These chargers can be placed, regardless from the base stations installation location, in some colder areas at the residence.

        A replacement of the handset is not helpful at all and should be avoided in any case.

    • Compatibility
      • The meaning of OPCAP

        Description: Open Platform For Cordless Applications

        The OPCAP interface allows you to control different applications with an Gigaset telephone. Therefore a registration of the device which shall become controlled has to be registered to the Gigaset base station.

        The handset Gigaset S68H is able to display OPCAP menus.

        The Base station Gigaset S680 / S685 are supporting the OPCAP interface.

        Example: With OPCAP you are able to register the Gigaset M34 USB at the Gigaset S680 / S685 base station, to use the M34 functions. The supported functions are:

        VoIP calls through Skype (separate internet connection necessary)

        Remote control of PC programs

        Using of messenger programs such as MSN, Yahoo, ICQ, AOL and Skype.

        Configuration of the phone book

        Other examples you can find here: www.gigaset-special.com/homecontrol/

  • D
    • Display
      • If the display language is adjusted so you can´t serve the handset, please follow the description:

         

         

        Open the menu with the control key (Press right).

         

        Enter the combination 8 - 4 - 1.

         

        Now you can see the available languages of the handset.

        Please choose the language you need and confirm it with OK.

      • If the handset is in the base station or the charging cradle, the display is dimmed. If you take the handset from the base/charger the illumination switched off completely after 60 seconds, if you not press any key.You can switch off or on this function with: 

         Menu Settings (8) Display (3) Backlight (4)
        Select Without charger and press ( = on).
         

        Press and hold (idle status).

        NOTE: If the illumination is switched on outside the charging cradle, the standby time for the handset is considerably reduced!

         

    • Directory / Phone book
  • E
    • ECO DECT
      • ECO DECT saves energy and contributes therefore actively to the environmental protection. On the one hand, the transmission power of the base station is reduced to the minimum while lying on the base. On the other hand, an energy saving switching power supply leads to a 60% energy saving.

        Remark: The reducing of the transmission power is only possible if one (1) handset is run with the base.

      • How can I activate the Eco-DECT-Mode?
      • You will find informationen about ECO DECT on the Gigaset webpage. You will find the ECO DECT Logo on the package from the Gigaset products with the ECO Mode

      • In which case is it not possible to activate the ECO DECT Mode? ("Not possible" is coming up in the display)
      • If you are using GAP or older Gigaset handsets it is not possible to use the automatic ECO mode.

      • Yes, all Gigaset products are safe. The international limits for radio wave transmission ensure that there are no risks. Our products fall well below these recommended limits.

        Further information about the discussion on radio waves and health is provided by the World Health Organization at www.who.int/peh-emf/en/.

      • DECT stands for Digital Enhanced Cordless Telecommunications and is an international standard for cordless telephones. DECT systems use radio waves to transmit information between the handset and base station.

      • Gigaset DECT handsets possess since many years an automatic adaptation of the transmitting power - depending on the distance to the base. Within a radius of 5-10 meters from the basestation the transmitting power of the handsets is reduced by 75%. The new ECO DECT function completes the adaptation. The transmitting power of the handsets and base is reduced to the minimum, when the handset is lying on the base.

      • Existing critical values for radio sets ensure that there is no health risk for the user concerning radiowaves. The critical value is stated as the specific absorption rate (SAR). SAR is not allowed to amount above 2 W/kg regarding DECT sets and cellular phones even under disadvantageous conditions. In fact radio signals of DECT handsets are extremely low. Thus the critical value can never be reached. Measurements have shown, that SAR values of Gigaset handsets equal to 0,1 W/kg or 5% of the critical value. Consequently SAR values do not play a major role within Gigaset telephones.

      • Siemens Gigaset is committed to effective and lasting environmental protection. Millions of cordless phones are used around the world. For this reason each energy saving has a considerable and positive impact. The use of the new technology also means that we react to market requirements and the needs and wishes of our customers.

  • F
    • First steps for troubleshooting
      • First steps for troubleshooting
      • If you operate your Gigaset on the telephone connection of a router/modem, make sure that you have noticed the following points:


        • Use the phone cable from the Gigaset packaging.
        • If the router or modem does not have a phone jack, it is necessary to use the enclosed phone cable or the enclosed phone adapter of your router/modem.
        • Connect the cable to the router`s phone jack / phone port / FON port.
        • Please check if your telephone data (internet telephone number, provider-profile, …) for the used telephone connection in the router/modem were entered correctly.
        • Please make sure that your internet connection is working.


        If the problem persists, please contact your provider.

  • N
    • Notes on Caller ID (CID)
      • By default, the number of the caller is shown in the display of your Gigaset telephone. You do not have to make any other settings on your Gigaset telephone. However, if the caller's number is not displayed, this can be due to the following:

        - You have not ordered CID from your network provider or
        - Your telephone is connected through a PBX that does not transmit all information.

        Is your telephone connected through a PBX/gateway?
        You can establish this by checking for an additional device connected between your telephone and house connection, e.g., a PBX, gateway etc.
        In most cases, simply resetting this device will remedy the situation:
        - Briefly disconnect the power plug of your PBX.
        - Re-insert the plug and wait for the device to restart.

        If the caller number is still not displayed:
        Check the CID settings of your PBX and activate this function if necessary. In the user guide for the device, search for the term "CID" (or an alternative term such as "phone number transmission", "caller ID", ..).

        If necessary, contact the device manufacturer. If this does not resolve the problem, it is possible that your network provider does not support the CID service for this number.

        Have you ordered the CID service from your network provider?
        Check whether your provider supports Caller ID (CID) and that the function has been activated for you. If necessary, contact your provider.

  • O
    • Operating a Gigaset at routers
      • By default, the number of the caller is shown in the display of your Gigaset telephone. You do not have to make any other settings on your Gigaset telephone. However, if the caller's number is not displayed, this can be due to the following:

        - You have not ordered CID from your network provider or
        - Your telephone is connected through a PBX that does not transmit all information.

        Is your telephone connected through a PBX/gateway?
        You can establish this by checking for an additional device connected between your telephone and house connection, e.g., a PBX, gateway etc.
        In most cases, simply resetting this device will remedy the situation:
        - Briefly disconnect the power plug of your PBX.
        - Re-insert the plug and wait for the device to restart.

        If the caller number is still not displayed:
        Check the CID settings of your PBX and activate this function if necessary. In the user guide for the device, search for the term "CID" (or an alternative term such as "phone number transmission", "caller ID", ..).

        If necessary, contact the device manufacturer. If this does not resolve the problem, it is possible that your network provider does not support the CID service for this number.

        Have you ordered the CID service from your network provider?
        Check whether your provider supports Caller ID (CID) and that the function has been activated for you. If necessary, contact your provider.

      • If you operate your Gigaset on the telephone connection of a router/modem, make sure that you have noticed the following points:


        • Use the phone cable from the Gigaset packaging.
        • If the router or modem does not have a phone jack, it is necessary to use the enclosed phone cable or the enclosed phone adapter of your router/modem.
        • Connect the cable to the router`s phone jack / phone port / FON port.
        • Please check if your telephone data (internet telephone number, provider-profile, …) for the used telephone connection in the router/modem were entered correctly.
        • Please make sure that your internet connection is working.


        If the problem persists, please contact your provider.

  • R
    • Registering
      • How can I deregister handsets from the base?
      • You can register up to six handsets to your base station.

        A Gigaset S68H handset can be registered to up to four base stations.

      • You can register up to a total of six hand-sets on your base station.

        A Gigaset S68H handset can be registered on up to four base stations.

        You must activate manual registration of the handset at both the handset and the base station.

        After it has registered, the handset returns to idle status.

        The internal number of the handset appears in the display, e.g. INT 1.

        If it does not, repeat the procedure.

         

         

        MenuPress right of the control key

        8 4 3Enter 8 4 3

        Select BaseSelect the base with the control key

        OK Press the right softkey

        System-PIN: Enter System PIN (0000)

        OK Press the right softkey

         

         

        On the base station:

        Within 60 secs. press and hold the registration/paging key on the base station (approx. 3 secs.).

      • What must bepointed out during an automatic registration?
    • Room Monitor
    • Reset procedures
        • Unplug the power-supply unit from the socket.
        • Press and hold down the paging key on the base station.
        • Plug in the power-supply unit again.
        • Keep the paging key on the base station pressed.
        • Release the paging key after 3 seconds.


        PLEASE NOTE! The entire contents of the memory will be deleted. All portable handsets will be deregistered. The system code will be reset to 0000.

        • Switch off handset
        • Press 1, 4 and 7 and switch on the handset (SERVICE will appear)
        • Enter 4 6 8 5 4 6 3 (HOTLINE)

        Handset switches off

         

         

        Handset is reset to the default setting (Phonebook and Redial list are empty)

        • Unplug power supply
        • Hold down Paging key
        • Plug in power supply
        • Hold down Paging key at least for 3 seconds
        • Release Paging key

        After that the reset is performed and all handset are deregistered

  • S
    • Settings / Using / Handling
      • If the display language is adjusted so you can´t serve the handset, please follow the description:

         

         

        Open the menu with the control key (Press right).

         

        Enter the combination 8 - 4 - 1.

         

        Now you can see the available languages of the handset.

        Please choose the language you need and confirm it with OK.

      • Enter the number and press the talk key.

        No dial tone after pressing the talk key?

        1. Please note, that you have to press and hold, the talk key to hear the dial tone. By pressing the talk key briefly you will open the redial list from the last 10 numbers.

        2. If you press the handsfree key you will hear the dial tone directly.

      • Press the handsfree key during a call switch handsfree on or off.

      • Every part of a gigaset model has its own label.

        The base station

        The base station is that part of your Gigaset where the telephon cable is plugged in.

        At the bottom side of the base station you will find a lable with the description of the base station. Normally that is also the description of the whole Gigaset System.

        The handset

        The handset is the mobile part of your Gigaset.

        In the battery compartment or at the battery cover you will find the description of the handset.

        If the Gigaset System has a seperate charging cradle, you will find the description of the handset at the bottom side of it too.

        The charging cradle

        At some Gigaset models you have a stand-alone base station. In these cases the handset will be delivered with a seperate charging cradle. The cradle belongs to the handset and share its description. For example if you have a Gigaset SL56 the description of the cradle is SL56 charging cradle.

      •  

         

        Open Menu  

         

        Press right of the control key

        8  5   

         

         

        Enter 8 5

        OK    

        Press OK to switch ON/OFF the music on hold

Downloads

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Check compatibility

Check if a particular Gigaset handset is compatible with a Gigaset base station.
Check compatibility
Check compatibility of handset and base station by selecting individual functions.
Check compatibility by function

Register handet to base station

You have a Gigaset S685 base station and want to register a handset?
Register handset to the Gigaset S685

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