Support for Gigaset thermostat

Gigaset thermostat
Welcome to the support resource for your Gigaset thermostat. On this page you will find answers to frequently asked questions. Manuals as well as software and firmware are available for download. You will also find video tutorials, which will help you to get started. Should your device have a defect, you can register your Gigaset thermostat for repair. Furthermore you will find accessories for your Gigaset thermostat. If you're looking for products matching your Gigaset thermostat, have a look at our compatibility database. You can also find out how to register your Gigaset thermostat with other devices.

Answers to frequently asked questions

You have questions regarding your Gigaset product? Here you will find answers.

Top 10 FAOs

  • These manufacturers and threads are compatible without adapters:
    Wingenroth (Wiroflex), Zehnder Gewinde (M 30 x 1,5), R.B.M., Schlösser, Siemens, Simplex, Tiemme, Valf Sanayii, Watts, Comap, Heimeier, Honeywell-Braukmann, Idmar, Jaga, Junkers, Landis&Gyr „Duodyr“, Mertik Maxitrol, MNG, Oventrop (Gewinde M 30 x 1,5)



    These manufacturers are compatible with the supplied adapter:
    Danfoss RA/RAV/RAVL



    The Gigaset thermostat is compatible with 95% of all radiators available in Germany. Further adapters can be obtained from the trade. An overview of all adapters and compatibility at a glance can be found here

  • To provide the highest security for your Gigaset elements system and the referring data, the cloud servers are located at a provider in Germany. This host guarantees data security and data privacy under the German data protection law. 

  • You can receive push notifications on your smartphone or have emails sent to your address. You can also take a look at your smartphone app or log in to your personal section anytime: https://my.gigaset-elements.com 

  • The wireless sensors are usually in an almost-off mode and only activate the radio channel for a short period of time, for example if data has to be transferred.

    Because of the DECT-ULE standard an insignificant amount of emission occurs within these transfer times, which furthermore lies far below the legal limit of 2 W/kg. 

  • Protection of personal data is of great importance to us. We conduct our activities in compliance with applicable regulations on data privacy protection and data security. We only collect personal data (f.e. name, address, phone number and email address) if they are needed for a contractual relationship or if you make them available by your own choice (e.g. during the registration process).

    Your data is only passed on to third parties, if it is necessary for the purpose of contract execution or billing.

    For the purpose of using your Gigaset elements, datastreams that flow from the sensors via the base station to the Gigaset elements server environment are recorded anonymously so Gigaset Communications GmbH is not able to link certain people to their system use.

    Please also note our detailed rules concerning data protection as well as our terms of use. 

  • If you can´t remember your password, you can simply reset it. You can use the function FORGOT PASSWORD on the login screen:

    In the given field you need to enter the email address that you used to register your Gigaset elements system. Then click on CONTINUE.

    You will get an email containing a link. Follow the instructions to reset your password. Please make sure that your new password is strong enough.

     

  • An Internet connection is required to install and control the thermostat. If there is a short-term Internet failure, the thermostats will continue to function and remain at the temperature set at the time of the failure.

  • The Boost mode ensures that the room heats up more quickly. The radiator opens fully for 10 minutes when the Boost button is pressed. It can be switched off by pressing the Boost button again. After 10 minutes it regulates back to the previously set temperature or the heating plan temperature.

  • You need a registered Gigaset elements base, your smartphone with the Gigaset elements app and, if necessary, a pipe wrench to replace the heating controller. Depending on the radiator, a screwdriver may also be necessary.

  • window, door, motion and base are not protected against spray water, so we can´t recommend to use them in moist areas. Persistent humidity might also damage the sensors. 

all FAQs by topic

  • A
    • Adaptors
      • Identify the type of radiator, look for a symbol or letter on your radiator valve. Note: Not all manual thermostats are from the same manufacturer as the radiator valve. Also measure the thread diameter.

      • These manufacturers and threads are compatible without adapters:
        Wingenroth (Wiroflex), Zehnder Gewinde (M 30 x 1,5), R.B.M., Schlösser, Siemens, Simplex, Tiemme, Valf Sanayii, Watts, Comap, Heimeier, Honeywell-Braukmann, Idmar, Jaga, Junkers, Landis&Gyr „Duodyr“, Mertik Maxitrol, MNG, Oventrop (Gewinde M 30 x 1,5)



        These manufacturers are compatible with the supplied adapter:
        Danfoss RA/RAV/RAVL



        The Gigaset thermostat is compatible with 95% of all radiators available in Germany. Further adapters can be obtained from the trade. An overview of all adapters and compatibility at a glance can be found here

  • B
    • Batteries
      • The battery cover is located on the front of the thermostat. The cover is printed with the Gigaset logo.
         

      • The battery level is shown in the app. In addition, the app reports a low battery level and the battery level in the display of the thermostat lights up when the batteries need to be changed. 

      • The battery cover of the thermostat must be removed to change the batteries. The old batteries can now be removed and new batteries inserted.



      • Battery life depends on individual use.

      • Commercially available AA batteries will be used for the Gigaset thermostat.

  • E
    • Elements App
      • If you can´t remember your password, you can simply reset it. You can use the function FORGOT PASSWORD on the login screen:

        In the given field you need to enter the email address that you used to register your Gigaset elements system. Then click on CONTINUE.

        You will get an email containing a link. Follow the instructions to reset your password. Please make sure that your new password is strong enough.

         

  • F
    • First installation
      • An installed Gigaset elements base and an installed Gigaset elements App are required to install the system.

      • RA
        Spread the RA adapter and click it on; the adapter should snap into the notches behind the bead (important). Mount the locking screw if necessary. Screw on the coupling ring hand-tight (without additional tools). The valve stem must be flush with the white coupling ring.

        RAV
        Spread the RAV adapter and click it on, if necessary mount the locking screw, push the pin onto the valve stem as far as it will go. The pin must be flush with the white coupling ring. (If the pin is too long, it can be shortened as required.)

        RAVL
        Spread the RAVL adapter and click it on, hand-tighten the coupling ring (without additional tools). The valve stem must be flush with the white coupling ring.

      • Remove the battery cover and insert the batteries into the thermostat. Add the thermostat in your Gigaset App and follow the instructions. Connect the thermostat to your base station and keep a maximum distance of 1 meter between the base and the sensor. Then press the pairing button on the base until the middle boost button on the thermostat flashes green. During the pairing process, no button has to be pressed on the thermostat itself.
        After connecting, replace the thermostat with your regular heating controller on your radiator. For this you may need suitable tools (e.g. pipe wrench) or a screwdriver. Then press the Boost button on your thermostat as described in the app.

      • Perform a reset by pressing all 3 buttons on the thermostat simultaneously for 10 seconds. After a successful reset, JIN appears on the display.

      • You need a registered Gigaset elements base, your smartphone with the Gigaset elements app and, if necessary, a pipe wrench to replace the heating controller. Depending on the radiator, a screwdriver may also be necessary.

      • Please perform a reset on the Gigaset thermostat.

        To reset the Gigaset thermostat the - , + and Boost buttons must be pressed simultaneously for 10 sec.

  • G
    • Generally
      • No, this is not possible. 

      • No, the Gigaset elements app is not active in the background.

      • The battery cover is located on the front of the thermostat. The cover is printed with the Gigaset logo.
         

      • Yes, the valve is opened and closed automatically once a week to prevent jamming.

      • Ja, das Thermostat wird lediglich auf den Heizungsregler angesteckt. Bei Umzug kann es ganz einfach wieder gegen den alten Heizungsregler ausgetauscht und mitgenommen werden. 

      • The Gigaset thermostat is characterized by the well-known Gigaset quality. The smart heating controller is not a stand-alone solution, but part of an integrated security solution, the Gigaset elements alarm system.
        The Gigaset thermosat can be connected to the door and window sensor, Gigaset elements universal, and thus detects the opening of a door - even a sliding door. For a window opening, the Gigaset thermostat can be connected to a Gigaset elements window.

      • The Gigaset thermostat is a smart heating controller for regulating room temperature. The sensor is individually adjustable and has an illuminated LCD display and control LED. The Gigaset thermostat can be conveniently controlled via an app - anytime and anywhere.

      • 1x Gigaset thermostat
        2x AA battery
        3x heating adapter (Danfoss RA/RAV/RAVL, 1x screw)
        1x Quick start guide 
        1x safety brochure

  • I
    • In Operation
      • No. The child safety lock can only be enable or disable directly on the Gigaset thermostat.

      • An Internet connection is required to install and control the thermostat. If there is a short-term Internet failure, the thermostats will continue to function and remain at the temperature set at the time of the failure.

      • The child safety lock can be activated or deactivated by pressing the - and + buttons simultaneously for 3 seconds. 

      • Perform a reset by pressing all 3 buttons on the thermostat simultaneously for 10 seconds. After a successful reset, JIN appears on the display.

      • What do the symbols on the display of the Gigaset thermostat mean?
      • This mode means that the thermostat has detected a window opening and sets it down to 5°C for 15 minutes.

      • The Boost button is the middle button between the "+" and "-". There is a circle on the button. 

      • What functions do the buttons on the Gigaset thermostat have?
      • The Boost mode ensures that the room heats up more quickly. The radiator opens fully for 10 minutes when the Boost button is pressed. It can be switched off by pressing the Boost button again. After 10 minutes it regulates back to the previously set temperature or the heating plan temperature.

      • The maximum temperature is 30°C.
        The minimum temperature is 5°C.

      • The target temperature (Target) and the last set temperature (Last) are displayed in the app.

      • The target temperature is displayed on my thermostat.

      • The rule settings for the thermostat can be found in the Gigaset elements app under "Configuration" -> "Rules" -> "Thermostat rules".

      • The app connects to the Gigaset thermostat every 15 minutes via the cloud. So there may be a slight delay when reading the temperature.

  • P
    • Product information
      • Protection of personal data is of great importance to us. We conduct our activities in compliance with applicable regulations on data privacy protection and data security. We only collect personal data (f.e. name, address, phone number and email address) if they are needed for a contractual relationship or if you make them available by your own choice (e.g. during the registration process).

        Your data is only passed on to third parties, if it is necessary for the purpose of contract execution or billing.

        For the purpose of using your Gigaset elements, datastreams that flow from the sensors via the base station to the Gigaset elements server environment are recorded anonymously so Gigaset Communications GmbH is not able to link certain people to their system use.

        Please also note our detailed rules concerning data protection as well as our terms of use. 

      • The wireless sensors are usually in an almost-off mode and only activate the radio channel for a short period of time, for example if data has to be transferred.

        Because of the DECT-ULE standard an insignificant amount of emission occurs within these transfer times, which furthermore lies far below the legal limit of 2 W/kg. 

      • You can receive push notifications on your smartphone or have emails sent to your address. You can also take a look at your smartphone app or log in to your personal section anytime: https://my.gigaset-elements.com 

      • window, door, motion and base are not protected against spray water, so we can´t recommend to use them in moist areas. Persistent humidity might also damage the sensors. 

      • To provide the highest security for your Gigaset elements system and the referring data, the cloud servers are located at a provider in Germany. This host guarantees data security and data privacy under the German data protection law. 

  • R
    • Reset procedures
      • To reset the Gigaset thermostat the - , + and Boost buttons must be pressed simultaneously for 10 sec.

Downloads

Get manuals or software updates for your Gigaset product.

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