Support for Gigaset SX303

Gigaset SX303
Welcome to the support resource for your Gigaset SX303. On this page you will find answers to frequently asked questions. Manuals as well as software and firmware are available for download. You will also find video tutorials, which will help you to get started. Should your device have a defect, you can register your Gigaset SX303 for repair. Furthermore you will find accessories for your Gigaset SX303. If you're looking for products matching your Gigaset SX303, have a look at our compatibility database. You can also find out how to register your Gigaset SX303 with other devices.

Answers to frequently asked questions

You have questions regarding your Gigaset product? Here you will find answers.

Top 10 FAQs

  • First steps for troubleshooting
  • By default, the number of the caller is shown in the display of your Gigaset telephone. You do not have to make any other settings on your Gigaset telephone. However, if the caller's number is not displayed, this can be due to the following:

    - You have not ordered CID from your network provider or
    - Your telephone is connected through a PBX that does not transmit all information.

    Is your telephone connected through a PBX/gateway?
    You can establish this by checking for an additional device connected between your telephone and house connection, e.g., a PBX, gateway etc.
    In most cases, simply resetting this device will remedy the situation:
    - Briefly disconnect the power plug of your PBX.
    - Re-insert the plug and wait for the device to restart.

    If the caller number is still not displayed:
    Check the CID settings of your PBX and activate this function if necessary. In the user guide for the device, search for the term "CID" (or an alternative term such as "phone number transmission", "caller ID", ..).

    If necessary, contact the device manufacturer. If this does not resolve the problem, it is possible that your network provider does not support the CID service for this number.

    Have you ordered the CID service from your network provider?
    Check whether your provider supports Caller ID (CID) and that the function has been activated for you. If necessary, contact your provider.

  • If call forwarding is configured, it is activated at the provider exchange. Both telephone lines assigned to your ISDN connection are free during call forwarding.

     

    You can define the following conditions for call forwarding:

    Immediately - On busy - On no reply

  • No, this is not possible. The Gigaset SX353 ISDN does not support the needed protocol. It is not possible to upgrade to this function with a newer firmware.

  • With the night service feature you can configure timed call forwarding, e.g. to divert calls to a private telephone outside office hours. In the same way as external call forwarding, only MSNs that the relevant handset has configured as an incoming MSN can be forwarded externally. If the night service is already activated, it must be deactivated again in order to alter the forwarding destination.

  • Bluetooth (King 'Bluetooth' from Denmark, who set up the first friendship with Norway) is a cheap standard for a fast and wireless transmission (Frequence 2.4 Ghz) of voice and data between different electrical devices like Notebooks, PDA´s (Personal Digital Assistant), printer and mobile phones over a distance of up to 10 meters.

    Bluetooth signals have no preferred direction and can be received by any devices/participant within the transmission range. Bluetooth devices recognize each other automatically

  • A call at the entrance telephone is signalled (3 short tones). The call is signalled a total of 5 times and is then automatically ended by the entrance telephone.

    • You can only have two Bluetooth connections at the same time
    • if you phone via GSM phone or headset, a DUN (Dial Up Networking) connection is not possible.
    • if you set up an additional voice connection during an active DUN connection, the transfer rate decreases.
    • you cannot run a DECT data connection (via USB adapter DECT/M105/M101) and a Bluetooth data connection parallel.
    • if a Bluetooth mobile phone is within the range of a Gigaset base (Bluetooth Icon visible), and a Bluetooth data connection is activated at the same time, you cannot start the Bluetooth registration process.
    • To use the headset you have to switch the Bluetooth modus to headset modus!
    • The battery of the headset should be fully charged to secure a trouble free performance.
    • With a range from more than 10 meters the speech quality decreases depending on the surrounding

all FAQs by Topic

  • B
    • Bluetooth
      • No, faxing is only possible via the USB interface of the base station or with a wireless adapter. While faxing with a wireless connection, the running time of the signals can cause problems during the fax transmission.

      • Requirement for the

        online / modem connection is a “ready to use” Bluetooth adapter. For the

        Bluetooth adapter you have to setup the Dial up Networking Service. If you have

        further questions regarding Bluetooth Adapter’s configuration ask the

        manufacturer. After the  installation of the adaptor, there should be a

        Bluetooth modem available on your computer. Basically, it is possible to make an

        online connection without installing any Gigaset Software. Alternatively, it is

        possible to make a connection with our delivered WAN drivers (The WAN drivers

        will be installed automatically with the Talk&Surf 6 Software or with the

        Capi). Below we describe both possibilities.

        • Enable the registration mode of the Gigaset base station (compare the manual ”Registering a Bluetooth device”).

        • Click on “Start” – “Settings” – “Control Panel” – “Network Connections”. Select the option “Create a new connection” and follow the dialog.

        • Under “Network Connection Type” select the option ”Connect to the Internet”.

        • Under “Getting Ready” select the option “Set up my connection manually”.

        • Under “Internet Connection” select the option “Connect using dial-up modem”.

        • Under “Select a device” select the preferred modem “ISDN channel – ISDN WAN…” or the Bluetooth modem.

        • Under “Connection Name” enter the internet provider’s name.

        • Under “Phone Number to Dial” enter the Internet service provider’s phone number.

        • Enter the Internet Account Information.

        • Finish the Dialog with „Finish“.

      • The data rate of a computer or PDA connected via Bluetooth is at maximum 64 kBit/s. Theoretically, the data rate of a Bluetooth connection might be up to 723,2 kBit/s, but such a connection is limited by the usage of the ISDN B channel.

        A channel bundling via Bluetooth is not possible!

      • Theoretically, you can use a voice connection (via GSM mobile phone OR Headset) and 3 data connections (via connected PC’s / PDA’s). It makes sense to have a maximum of 2 connections simultaneously (e.g. 1 x voice/1x data), as there are 2 B Channels provided via the ISDN network.

      • How to connect a mobil phone with a Gigaset SX3x3 ISDN via bluetooth?
      • How to install a SX353 isdn and Talk & Surf 6.0 using a Bluetooth connection (using the Widcomm Installation Wizard)?
      • Basically, it is possible to connect a headset and a mobile phone via Bluetooth at the same time but they cannot be used at the same time at the base station SX 303/353isdn. The mobile has to be set to GSM usage and the headset has to be set to Headset usage – it is not possible to use both profiles at the same time.

      • Register/Deregister Bluetooth Devices

        • a Bluetooth GSM mobile which supports the HF-Profile
        • a Bluetooth Headset
        • max. 3 Bluetooth-PC/PDA which support SP- / DUN-Profiles (Serial Port Profile / Dial Up Networking Profile)

        Bluetooth Mode

        • alternatively you can run a GSM mobile phone or headset (via menu selection)

        Twin Concept

        • incoming calls via the GSM Network will be signalized, received and forwarded due to their configuration at the DECT portable handsets and at the Comfort handsets. CLIP information will be transferred as well.
        • Subscriber of the base station can make calls via the GSM network.

        Headset usage

        • An incoming / outgoing call at the comfort handset can be made via the Bluetooth headset. Forwarding from or to a headset can be performed during the call via menu (Menu --> Transf. to headset ).

        SP- / DUN Profiles via Bluetooth-USB-Adapter / PDA (Serial Port Profile / Dial Up Networking Profile)

        • Internet access
        • Usage of the PC-SW Talk&Surf 6.0 (Configuration, Phone book transfer, Journal)

        Range

        • Range up to 10 m within buildings
        • Range up to 30 m outside (intervisibility)

        Approved for Bluetooth version 1.1

        • Only Bluetooth devices approved to 1.1 or 1.0B (restricted) cooperate with Heidelberg
      • To use a DECT/Bluetooth base station offers the advantage that you can use only one phone, e.g. the S1 or SL1 handset for incoming and outgoing calls. It is also irrelevant if the call is coming from the GSM network or not. To differentiate an incoming GSM call from a fixed line call you can also allocate a different ringer tone for GSM calls.

        Furtheron you can place the GSM mobile phone at any place in a house having sufficient network reception. No call will be missed anymore and there is no need of calling the mailbox. You can make your calls via the DECT handset as well.

      • To provide a smooth handling of different devices at the Gigaset Sx 303/353isdn it is necessary to comply with the Bluetooth specification 1.1.

        To support voice calls it should also support the "Handsfree" profile.

        For these and more information please have a look at the manual of your Bluetooth device or contact your dealer.

        • Please make sure that you do not connect a Bluetooth device while another one is already connected and activated!
        • If the registration port of the GSM phone or headset is already in use you will get a message telling that the registration is aborted. In this case you have to release the port by deregistration of the device.
        • A direct re-registration as with DECT devices is not possible. Bluetooth devices have to be deregistered and registered again!
        • If the registration takes an unusually long time or if the registration is not possible after some tries you should disconnect the Gigaset from power supply.
        • You can only have two Bluetooth connections at the same time
        • if you phone via GSM phone or headset, a DUN (Dial Up Networking) connection is not possible.
        • if you set up an additional voice connection during an active DUN connection, the transfer rate decreases.
        • you cannot run a DECT data connection (via USB adapter DECT/M105/M101) and a Bluetooth data connection parallel.
        • if a Bluetooth mobile phone is within the range of a Gigaset base (Bluetooth Icon visible), and a Bluetooth data connection is activated at the same time, you cannot start the Bluetooth registration process.
        • the mobile phone which I like to use has to support the handsfree profile! (the profile might be updated by a firmware upgrade of the mobile phone. Please contact your mobile phone dealer for more information.
        • do not place the GSM mobile phone too far away from the base station. The speech quality might decrease otherwise.
        • if a Bluetooth Icon is visible in the display of the Gigaset, an active connection has been established with a GSM phone. Other Bluetooth activities might not be possible with the GSM phone anymore (if Single Point device).
        • To use the headset you have to switch the Bluetooth modus to headset modus!
        • The battery of the headset should be fully charged to secure a trouble free performance.
        • With a range from more than 10 meters the speech quality decreases depending on the surrounding
      • Bluetooth (King 'Bluetooth' from Denmark, who set up the first friendship with Norway) is a cheap standard for a fast and wireless transmission (Frequence 2.4 Ghz) of voice and data between different electrical devices like Notebooks, PDA´s (Personal Digital Assistant), printer and mobile phones over a distance of up to 10 meters.

        Bluetooth signals have no preferred direction and can be received by any devices/participant within the transmission range. Bluetooth devices recognize each other automatically

      • The connected devices (mobile phones, Headsets, PC/PDA) do have a range of up to 10 Meters.

      • The following headsets are tested with our Gigaset device SL56:

         

         

        Title Compatibility Cost Date of entry
        Anycom Aris-21 Yes approx. 25 Euro 10/11/2007
        Anycom DYO Yes approx. 35 Euro 10/11/2007
        GN Netcom GN6210 Yes
        Plantronics Voyager 510 Yes
        Sony Erricsson HBH 608 Yes
        Nokia BH800 Yes
        Ericsson HBH20 Yes
        Plantronics M2500 Yes
        Jabra BT250 Yes
        Motorola HS820 Yes
        BenQ-Siemens HHB600 Yes
        BenQ-Siemens HHB500 Yes

         

         

      • The Bluetooth icon on the display of the Gigaset SX3X3isdn indicates an existing Bluetooth connection. If this icon is temporarily not displayed, the reason for this may be: the mobile is outside the Bluetooth range, the battery capacity of the mobile phone is too low and/or the firmware version of the Gigaset.

        In the last case, please carry out a firmware upgrade of your Gigaset.

  • C
  • D
  • F
  • N
    • Night Service
    • Notes on Caller ID (CID)
      • By default, the number of the caller is shown in the display of your Gigaset telephone. You do not have to make any other settings on your Gigaset telephone. However, if the caller's number is not displayed, this can be due to the following:

        - You have not ordered CID from your network provider or
        - Your telephone is connected through a PBX that does not transmit all information.

        Is your telephone connected through a PBX/gateway?
        You can establish this by checking for an additional device connected between your telephone and house connection, e.g., a PBX, gateway etc.
        In most cases, simply resetting this device will remedy the situation:
        - Briefly disconnect the power plug of your PBX.
        - Re-insert the plug and wait for the device to restart.

        If the caller number is still not displayed:
        Check the CID settings of your PBX and activate this function if necessary. In the user guide for the device, search for the term "CID" (or an alternative term such as "phone number transmission", "caller ID", ..).

        If necessary, contact the device manufacturer. If this does not resolve the problem, it is possible that your network provider does not support the CID service for this number.

        Have you ordered the CID service from your network provider?
        Check whether your provider supports Caller ID (CID) and that the function has been activated for you. If necessary, contact your provider.

  • O
    • Operating a Gigaset at routers
      • By default, the number of the caller is shown in the display of your Gigaset telephone. You do not have to make any other settings on your Gigaset telephone. However, if the caller's number is not displayed, this can be due to the following:

        - You have not ordered CID from your network provider or
        - Your telephone is connected through a PBX that does not transmit all information.

        Is your telephone connected through a PBX/gateway?
        You can establish this by checking for an additional device connected between your telephone and house connection, e.g., a PBX, gateway etc.
        In most cases, simply resetting this device will remedy the situation:
        - Briefly disconnect the power plug of your PBX.
        - Re-insert the plug and wait for the device to restart.

        If the caller number is still not displayed:
        Check the CID settings of your PBX and activate this function if necessary. In the user guide for the device, search for the term "CID" (or an alternative term such as "phone number transmission", "caller ID", ..).

        If necessary, contact the device manufacturer. If this does not resolve the problem, it is possible that your network provider does not support the CID service for this number.

        Have you ordered the CID service from your network provider?
        Check whether your provider supports Caller ID (CID) and that the function has been activated for you. If necessary, contact your provider.

  • R

Downloads

Check compatibility

Check if a particular Gigaset handset is compatible with a Gigaset base station.
Check compatibility
Check compatibility of handset and base station by selecting individual functions.
Check compatibility by function

Register handet to base station

You have a Gigaset SX303 base station and want to register a handset?
Register handset to the Gigaset SX303

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