Support for Gigaset E290HX

Gigaset E290HX
Welcome to the support resource for your Gigaset E290HX. On this page you will find answers to frequently asked questions. Manuals as well as software and firmware are available for download. Также Вы можете найти видео материалы, которые помогут Вам с самого начала В случае, если ваше устройство оказалось бракованным, Вы можете зарегистрировать Gigaset E290HX для дальнейшей замены. Также Вы можете подобрать аксессуары для Вашего Gigaset E290HX. If you're looking for products matching your Gigaset E290HX, have a look at our compatibility database. You can also find out how to register your Gigaset E290HX with other devices.

Answers to frequently asked questions

You have questions regarding your Gigaset product? Here you will find answers.
  • First steps for troubleshooting
  • xUsing the FRITZ!Box wizard to register a telephone

    1. Click "Telephony" in the FRITZ!Box user interface.
    2. Click "Telephony Devices" in the "Telephony" menu.
    3. Click the "Configure New Device" button.
    4. Enable the option "Telephone (with or without answering machine)" and click "Next".
    5. Enable the option "Cordless (DECT) Telephone" and click "Next".
    6. Start the registration procedure (Settings, Registration, Register Handset, Register at FRITZ!Box) on the telephone, then click "Connect" and follow the instructions.
    7. If asked to do so, enter the FRITZ!Box's four-digit PIN on the telephone and confirm it with "OK".

    Note: You do not have to push any buttons on the FRITZ!Box when using the wizard to register telephones.

  • Recommented batteries:

    For Gigaset handsets, use only the batteries approved by Gigaset. The high quality standard guarantees safe use and a long service life.
    NiMh round cells type AAA can be purchased in our Gigaset online shop.

    List of approved and recommended batteries:

      Battery Type  

    Supplier

     
     

    Voltage
    [V]

     
     

    Capacity
    [mA]

     
     

    Supplier 's Type

     
     

    NiMH AAA

     
     

    SHP

     
     

    1,2

     
     

    300

     
     

    44AAAJ300

     
     

    NiMH AAA

     
     

    Suppo

     
     

    1,2

     
     

    300

     
     

    HSY-AAA0.35-C

     
     

    NiMH AAA

     
     

    GP

     
     

    1,2

     
     

    400

     
     

    XSRHCD43C001

     
     

    NiMH AAA

     
     

    SHP

     
     

    1,2

     
     

    400

     
     

    44AAAJ400

     
     

    NiMH AAA

     
     

    Suppo

     
     

    1,2

     
     

    400

     
     

    HSY-AAA0.40-C

     
     

    NiMH AAA

     
     

    GP

     
     

    1,2

     
     

    550

     
     

    XSRHCH53D007

     
     

    NiMH AAA

     
     

    SHP

     
     

    1,2

     
     

    550

     
     

    44AAAJ550

     
     

    NiMH AAA

     
     

    Suppo

     
     

    1,2

     
     

    550

     
     

    HSY-AAA0.55-C

     
     

    NiMH AAA

     
     

    GP

     
     

    1,2

     
     

    650

     
     

    XSRHC073D001

     
     

    NiMH AAA

     
     

    SHP

     
     

    1,2

     
     

    650

     
     

    44AAAJ700

     
     

    NiMH AAA

     
     

    Suppo

     
     

    1,2

     
     

    650

     
     

    HSY-AAA0.65-C

     
      NiMH AAA    

    GP

     
     

    1,2

     
     

    750

     
     

    XSRHCH73D000

     
     

    NiMH AAA

     
     

    SHP

     
     

    1,2

     
     

    750

     
     

    44AAAJ800

     
     

    NiMH AAA

     
     

    Suppo

     
     

    1,2

     
     

    750

     
     

    HSY-AAA0.75-C

     
     

     

     
     

     

     
     

     

     
     

     

     
     

     

     
     

    NiMH AA

     
     

    GP

     
     

    1,2

     
     

    1200

     
     

    GP130AAHCR

     
     

    NiMH AA

     
     

    SHP

     
     

    1,2

     
     

    1200

     
     

    50AAJ1200

     
     

    NiMH AA

     
     

    Suppo

     
     

    1,2

     
     

    1200

     
     

    HSY-AA1.25-C

     

     

     

     

  • By default, the number of the caller is shown in the display of your Gigaset telephone. You do not have to make any other settings on your Gigaset telephone. However, if the caller's number is not displayed, this can be due to the following:

    - You have not ordered CID from your network provider or
    - Your telephone is connected through a PBX that does not transmit all information.

    Is your telephone connected through a PBX/gateway?
    You can establish this by checking for an additional device connected between your telephone and house connection, e.g., a PBX, gateway etc.
    In most cases, simply resetting this device will remedy the situation:
    - Briefly disconnect the power plug of your PBX.
    - Re-insert the plug and wait for the device to restart.

    If the caller number is still not displayed:
    Check the CID settings of your PBX and activate this function if necessary. In the user guide for the device, search for the term "CID" (or an alternative term such as "phone number transmission", "caller ID", ..).

    If necessary, contact the device manufacturer. If this does not resolve the problem, it is possible that your network provider does not support the CID service for this number.

    Have you ordered the CID service from your network provider?
    Check whether your provider supports Caller ID (CID) and that the function has been activated for you. If necessary, contact your provider.

  • To check the compatibility between your Gigaset handset and your router, please open our compatibility database.

    The main features of various device combinations are displayed here.

  • It is practically impossible to determine the battery capacity or state of charge of a NiCd or NiMH battery by fast measurement. For the charge management of the Gigasets, it is only possible to recognize completely empty or completely full (just charged) batteries by the voltage. In most cases, however, the display will show 1/3 or 2/3 because the flat discharge curve, the temperature dependence of the voltage and the different battery types do not allow the charge level to be clearly identified.

  • NiZn (Nickel Zinc) batteries are not suitable for use in Gigaset handsets.

  • You can only switch off the flashing of the message(MWI) key, if you are using the local CLIP list.

    To activate the local CLIP list, please perform the following procedure:

    In idle mode:

    • Press the Menu key
    • enter * # 2 5 4 7 1 #


    Now you can switch off the flashing of the message key with the following procedure:
    In idle state:

    • Press the Menu key
    • enter * # 4 5 6 2 5 0 #
  • Discharge should take place at room temperature. At temperatures below 0° C, the capacity of the batteries decreases considerably.
    Charging should preferably take place in the range of 10 - 35°C, as this is where the batteries have the greatest capacity.
    With NiMH batteries, the handset interrupts charging at temperatures above 45° C, with LiIon batteries below 5° C and above 40°-45° C, as the batteries must not be charged outside these temperatures.

  • WiFi can be switched on and off from the handset registered at the Fritzbox.
    WiFi on with #96*1*
    WiFi off with #96*0*

  • A
    • Answering machine
      • For the provider DTAG the voice mail number (0800 33 02424) will be set up in the handset menu and the answering machine assigned to key 1 (long press).

      • The answering machine can be accessed via the INT / MWI key on the handset. Then call up the menu item [answering machine] or [message]. Depending on the type of router more menu items can be displayed here. Afterwards the messages are played back.

  • B
    • Betrieb an AVM Fritzbox
      • Bitte überprüfen Sie in den Einstellungen der Fritzbox unter [Telefonie] - [Eigene Rufnummer] die Anschlusseinstellungen. Hier muss die korrekte Landes-und Ortsvorwahl eingetragen sein.

      • xUsing the FRITZ!Box wizard to register a telephone

        1. Click "Telephony" in the FRITZ!Box user interface.
        2. Click "Telephony Devices" in the "Telephony" menu.
        3. Click the "Configure New Device" button.
        4. Enable the option "Telephone (with or without answering machine)" and click "Next".
        5. Enable the option "Cordless (DECT) Telephone" and click "Next".
        6. Start the registration procedure (Settings, Registration, Register Handset, Register at FRITZ!Box) on the telephone, then click "Connect" and follow the instructions.
        7. If asked to do so, enter the FRITZ!Box's four-digit PIN on the telephone and confirm it with "OK".

        Note: You do not have to push any buttons on the FRITZ!Box when using the wizard to register telephones.

      • Mit dem Update von AVM auf Software Version 6.80, sind die Fritzbox nunmehr ebenfalls CAT-iq 2.0 fähig. Dies bedeutet für Sie als Gigaset Kunden, dass die Bedienung Ihres Gigaset HX-Mobilteils, welches direkt an einer DECT-fähigen Fritzbox betrieben wird, eine wesentlich komfortablere Bedienung möglich.
        Um in den vollen Genuss der neuen Funktionalität zu kommen, verlangt die Fritzbox jedoch ein „re-pairing“ der angeschlossenen Gigaset Mobilteile.
        Bitte entfernen Sie hierfür Ihr Gigaset Mobilteil für die Fritz!-Weboberfläche und melden es anschließend erneut an die Fritzbox an. Das reine aus- und wiedereinschalten des Mobilteils ist für eine volle Unterstützung der Funktionen nicht ausreichend.

        Sofern die CAT-iq 2.0 Funktionalität nicht unterstützt, und das Gigaset Mobilteil im vorherigen Standard-Kompatibilitätsbetrieb genutzt werden soll, muss die CAT-iq -2.0 Unterstützung deaktiviert werden.

        Klicken Sie hierzu im Menü der Fritzbox "DECT" auf Basisstation".
        - Deaktivieren Sie im Abschnitt "Problembehebung" die Option "Unterstützung für CAT-iq 2.0 kompatible Geräte aktiv".
        - Klicken Sie zum Speichern der Einstellungen auf "Übernehmen".
        - Das gewünschte Telefon aus Telefonie -> Telefoniegeräte herauslöschen
        - Die Fritzbox neu starten und dann das Telefon neu anmelden.

        Um Ihnen den Betrieb zwischen den beiden Produkten jedoch so angenehm wie möglich zu machen, raten wir von dieser Maßnahme ab und empfehlen wir den CAT-iq Betrieb.

    • Battery
      • Discharge should take place at room temperature. At temperatures below 0° C, the capacity of the batteries decreases considerably.
        Charging should preferably take place in the range of 10 - 35°C, as this is where the batteries have the greatest capacity.
        With NiMH batteries, the handset interrupts charging at temperatures above 45° C, with LiIon batteries below 5° C and above 40°-45° C, as the batteries must not be charged outside these temperatures.

      • NiZn (Nickel Zinc) batteries are not suitable for use in Gigaset handsets.

      • Recommented batteries:

        For Gigaset handsets, use only the batteries approved by Gigaset. The high quality standard guarantees safe use and a long service life.
        NiMh round cells type AAA can be purchased in our Gigaset online shop.

        List of approved and recommended batteries:

          Battery Type  

        Supplier

         
         

        Voltage
        [V]

         
         

        Capacity
        [mA]

         
         

        Supplier 's Type

         
         

        NiMH AAA

         
         

        SHP

         
         

        1,2

         
         

        300

         
         

        44AAAJ300

         
         

        NiMH AAA

         
         

        Suppo

         
         

        1,2

         
         

        300

         
         

        HSY-AAA0.35-C

         
         

        NiMH AAA

         
         

        GP

         
         

        1,2

         
         

        400

         
         

        XSRHCD43C001

         
         

        NiMH AAA

         
         

        SHP

         
         

        1,2

         
         

        400

         
         

        44AAAJ400

         
         

        NiMH AAA

         
         

        Suppo

         
         

        1,2

         
         

        400

         
         

        HSY-AAA0.40-C

         
         

        NiMH AAA

         
         

        GP

         
         

        1,2

         
         

        550

         
         

        XSRHCH53D007

         
         

        NiMH AAA

         
         

        SHP

         
         

        1,2

         
         

        550

         
         

        44AAAJ550

         
         

        NiMH AAA

         
         

        Suppo

         
         

        1,2

         
         

        550

         
         

        HSY-AAA0.55-C

         
         

        NiMH AAA

         
         

        GP

         
         

        1,2

         
         

        650

         
         

        XSRHC073D001

         
         

        NiMH AAA

         
         

        SHP

         
         

        1,2

         
         

        650

         
         

        44AAAJ700

         
         

        NiMH AAA

         
         

        Suppo

         
         

        1,2

         
         

        650

         
         

        HSY-AAA0.65-C

         
          NiMH AAA    

        GP

         
         

        1,2

         
         

        750

         
         

        XSRHCH73D000

         
         

        NiMH AAA

         
         

        SHP

         
         

        1,2

         
         

        750

         
         

        44AAAJ800

         
         

        NiMH AAA

         
         

        Suppo

         
         

        1,2

         
         

        750

         
         

        HSY-AAA0.75-C

         
         

         

         
         

         

         
         

         

         
         

         

         
         

         

         
         

        NiMH AA

         
         

        GP

         
         

        1,2

         
         

        1200

         
         

        GP130AAHCR

         
         

        NiMH AA

         
         

        SHP

         
         

        1,2

         
         

        1200

         
         

        50AAJ1200

         
         

        NiMH AA

         
         

        Suppo

         
         

        1,2

         
         

        1200

         
         

        HSY-AA1.25-C

         

         

         

         

      • It is practically impossible to determine the battery capacity or state of charge of a NiCd or NiMH battery by fast measurement. For the charge management of the Gigasets, it is only possible to recognize completely empty or completely full (just charged) batteries by the voltage. In most cases, however, the display will show 1/3 or 2/3 because the flat discharge curve, the temperature dependence of the voltage and the different battery types do not allow the charge level to be clearly identified.

  • C
    • Caller ID / Caller name
      • The name replacement can be done either from the phone book of the handset or from the central phone book of the router.

        Please enter # 960*0* and press the talk key for the name replacement from the phone book of the handset.
        Please enter # 960*2* and press the talk key if the name replacement shall be carried out again from the central phone book of the Fritzbox.

    • Call waiting
      • Call waiting must be activated on the router (Fritzbox) for each handset. The number / name of the waiting caller is displayed.

  • D
    • Directory / Phone book
      • The contacts can be stored locally in the handset or in the central telephone book of the router.

        The local phone book is individual for the handset. Entries can be sent to other handsets (depending on the router model).

        Please refer to the information in the user manual of your router if the contacts shall be stored in the central telephone book of your router.

  • E
    • ECO DECT
      • Eco-Dect can be activated in the Fritzbox menu. The menu item can be found in the Fritzbox under transmission power.

  • F
  • M
    • Message Waiting Indication (MWI)
      • You can only switch off the flashing of the message(MWI) key, if you are using the local CLIP list.

        To activate the local CLIP list, please perform the following procedure:

        In idle mode:

        • Press the Menu key
        • enter * # 2 5 4 7 1 #


        Now you can switch off the flashing of the message key with the following procedure:
        In idle state:

        • Press the Menu key
        • enter * # 4 5 6 2 5 0 #
  • N
    • Notes on Caller ID (CID)
      • By default, the number of the caller is shown in the display of your Gigaset telephone. You do not have to make any other settings on your Gigaset telephone. However, if the caller's number is not displayed, this can be due to the following:

        - You have not ordered CID from your network provider or
        - Your telephone is connected through a PBX that does not transmit all information.

        Is your telephone connected through a PBX/gateway?
        You can establish this by checking for an additional device connected between your telephone and house connection, e.g., a PBX, gateway etc.
        In most cases, simply resetting this device will remedy the situation:
        - Briefly disconnect the power plug of your PBX.
        - Re-insert the plug and wait for the device to restart.

        If the caller number is still not displayed:
        Check the CID settings of your PBX and activate this function if necessary. In the user guide for the device, search for the term "CID" (or an alternative term such as "phone number transmission", "caller ID", ..).

        If necessary, contact the device manufacturer. If this does not resolve the problem, it is possible that your network provider does not support the CID service for this number.

        Have you ordered the CID service from your network provider?
        Check whether your provider supports Caller ID (CID) and that the function has been activated for you. If necessary, contact your provider.

  • O
    • Operating a Gigaset at routers
      • The name replacement can be done either from the phone book of the handset or from the central phone book of the router.

        Please enter # 960*0* and press the talk key for the name replacement from the phone book of the handset.
        Please enter # 960*2* and press the talk key if the name replacement shall be carried out again from the central phone book of the Fritzbox.

      • By default, the number of the caller is shown in the display of your Gigaset telephone. You do not have to make any other settings on your Gigaset telephone. However, if the caller's number is not displayed, this can be due to the following:

        - You have not ordered CID from your network provider or
        - Your telephone is connected through a PBX that does not transmit all information.

        Is your telephone connected through a PBX/gateway?
        You can establish this by checking for an additional device connected between your telephone and house connection, e.g., a PBX, gateway etc.
        In most cases, simply resetting this device will remedy the situation:
        - Briefly disconnect the power plug of your PBX.
        - Re-insert the plug and wait for the device to restart.

        If the caller number is still not displayed:
        Check the CID settings of your PBX and activate this function if necessary. In the user guide for the device, search for the term "CID" (or an alternative term such as "phone number transmission", "caller ID", ..).

        If necessary, contact the device manufacturer. If this does not resolve the problem, it is possible that your network provider does not support the CID service for this number.

        Have you ordered the CID service from your network provider?
        Check whether your provider supports Caller ID (CID) and that the function has been activated for you. If necessary, contact your provider.

      • To check the compatibility between your Gigaset handset and your router, please open our compatibility database.

        The main features of various device combinations are displayed here.

  • R
    • Reset procedures
      • With the following procedure all handset settings including the directory, redial list etc. will be deleted!

        - Switch off the handset
        - Hold down the keys 1, 4, 7 and switch the handset on
        - "Service" will be displayed
        - Enter 4 6 8 5 4 6 3
        - The handset switches off

    • Registering
      • xUsing the FRITZ!Box wizard to register a telephone

        1. Click "Telephony" in the FRITZ!Box user interface.
        2. Click "Telephony Devices" in the "Telephony" menu.
        3. Click the "Configure New Device" button.
        4. Enable the option "Telephone (with or without answering machine)" and click "Next".
        5. Enable the option "Cordless (DECT) Telephone" and click "Next".
        6. Start the registration procedure (Settings, Registration, Register Handset, Register at FRITZ!Box) on the telephone, then click "Connect" and follow the instructions.
        7. If asked to do so, enter the FRITZ!Box's four-digit PIN on the telephone and confirm it with "OK".

        Note: You do not have to push any buttons on the FRITZ!Box when using the wizard to register telephones.

  • W
    • WiFi ON/OFF
      • WiFi can be switched on and off from the handset registered at the Fritzbox.
        WiFi on with #96*1*
        WiFi off with #96*0*

    • Сброс / Регистрация / Совместимость
      • Mit dem Update von AVM auf Software Version 6.80, sind die Fritzbox nunmehr ebenfalls CAT-iq 2.0 fähig. Dies bedeutet für Sie als Gigaset Kunden, dass die Bedienung Ihres Gigaset HX-Mobilteils, welches direkt an einer DECT-fähigen Fritzbox betrieben wird, eine wesentlich komfortablere Bedienung möglich.
        Um in den vollen Genuss der neuen Funktionalität zu kommen, verlangt die Fritzbox jedoch ein „re-pairing“ der angeschlossenen Gigaset Mobilteile.
        Bitte entfernen Sie hierfür Ihr Gigaset Mobilteil für die Fritz!-Weboberfläche und melden es anschließend erneut an die Fritzbox an. Das reine aus- und wiedereinschalten des Mobilteils ist für eine volle Unterstützung der Funktionen nicht ausreichend.

        Sofern die CAT-iq 2.0 Funktionalität nicht unterstützt, und das Gigaset Mobilteil im vorherigen Standard-Kompatibilitätsbetrieb genutzt werden soll, muss die CAT-iq -2.0 Unterstützung deaktiviert werden.

        Klicken Sie hierzu im Menü der Fritzbox "DECT" auf Basisstation".
        - Deaktivieren Sie im Abschnitt "Problembehebung" die Option "Unterstützung für CAT-iq 2.0 kompatible Geräte aktiv".
        - Klicken Sie zum Speichern der Einstellungen auf "Übernehmen".
        - Das gewünschte Telefon aus Telefonie -> Telefoniegeräte herauslöschen
        - Die Fritzbox neu starten und dann das Telefon neu anmelden.

        Um Ihnen den Betrieb zwischen den beiden Produkten jedoch so angenehm wie möglich zu machen, raten wir von dieser Maßnahme ab und empfehlen wir den CAT-iq Betrieb.

      • To check the compatibility between your Gigaset handset and your router, please open our compatibility database.

        The main features of various device combinations are displayed here.

Check compatibility

Check if a particular Gigaset handset is compatible with a Gigaset base station.
Check compatibility
Check compatibility of handset and base station by selecting individual functions.
Check compatibility by function

Register handet to base station

You have a Gigaset E290HX handset and want to register a base station?
Register base station to the Gigaset E290HX

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