Support for Gigaset G-Tag

Gigaset G-Tag
Welcome to the support resource for your Gigaset G-Tag. On this page you will find answers to frequently asked questions. Manuals as well as software and firmware are available for download. Также Вы можете найти видео материалы, которые помогут Вам с самого начала В случае, если ваше устройство оказалось бракованным, Вы можете зарегистрировать Gigaset G-Tag для дальнейшей замены. Также Вы можете подобрать аксессуары для Вашего Gigaset G-Tag. If you're looking for products matching your Gigaset G-Tag, have a look at our compatibility database. You can also find out how to register your Gigaset G-Tag with other devices.

Answers to frequently asked questions

You have questions regarding your Gigaset product? Here you will find answers.
  • Yes

  • The G-Tag has now been integrated into the Keeper App. So only one app is needed for the G-Tag and the Keeper.

  • Yes, you can. The battery is a customary CR2032 battery and is easy to change.

  • Simply pull the plastic clips towards the arrow.

  • Thanks to the low energy consumption the battery can last up to one year.

  • Our G-tag´s range is approx. 30 meters.

  • All you need is a customary Torx T5 screwdriver which is available in every specialist retailers.

  • To be able to use all features G-tag needs bluetooth. If you would like to use the app without bluetooth the app can only display the last known position of G-tag.

  • If you want your iPhone to vibrate when receiving G-tag notifications e.g. when your G-tag moves out of range from your smartphone , you have to enable the following settings on your iPhone:

    Go to "Settings”, then to “Sounds” and enable:

    - Vibrate on Ring- Vibrate on Silent

    Both settings have to be enabled in order to always receive vibration alerts for your G-Tag App notifications.

  • You can find this infomation on your smartphones data sheet.

  • B
    • Battery
      • Yes, you can. The battery is a customary CR2032 battery and is easy to change.

      • Thanks to the low energy consumption the battery can last up to one year.

      • All you need is a customary Torx T5 screwdriver which is available in every specialist retailers.

    • Bluetooth
      • To be able to use all features G-tag needs bluetooth. If you would like to use the app without bluetooth the app can only display the last known position of G-tag.

      • You can find this infomation on your smartphones data sheet.

      • Our G-tag´s range is approx. 30 meters.

  • G
    • Generally
      • No, you can only use G-tag on one smartphone - the one that you have connected G-tag to.

      • No but can choose  single G-tags from one of our colours or choose the packages with three or five different colours.

      • Yes. If the G-tag is not connected to your phone, another phone can connect. In this case your phone cannot locate your G-tag anymore as long as the other phone is connected to it.

      • Yes as without this permission the G-tag app cannot remember a G-tag´s  the last known location.

      • G-tags are based on bluetooth - a lot of systems use this frequency such as Wifi. These and other systems can interrupt G-tag and therefore cause as short disconnection between smartphone and G-tag.

      • Simply pull the plastic clips towards the arrow.

      • Simply switch off and on your Bluetooth again and all G-tags will be found again.

      • The G-tags warranty is 2 years (battery exlududed).

      • The address for the G-tag app hides behind this code.

      • The exact location of the G-tag depends on many factors. For example how exact the GPS of the smartphone is, what the weather situation is like and if Wifi is used to locate G-tag.

    • G-tag app
      • The G-tag app has been replaced by the Keeper app and is available for free download in the Google Playstore and Apple App Store.

      • If you want your iPhone to vibrate when receiving G-tag notifications e.g. when your G-tag moves out of range from your smartphone , you have to enable the following settings on your iPhone:

        Go to "Settings”, then to “Sounds” and enable:

        - Vibrate on Ring- Vibrate on Silent

        Both settings have to be enabled in order to always receive vibration alerts for your G-Tag App notifications.

      • The G-tag app does not have any limitations. A limitation only exists concerning the smartphone that is in use as the number of supported G-tags depends on the bluetooth connections that the phone is able to support. Please contact your smartphones producer directly.

      • The G-Tag has now been integrated into the Keeper App. So only one app is needed for the G-Tag and the Keeper.

  • K
    • Keeper App
      • Yes

      • The G-Tag has now been integrated into the Keeper App. So only one app is needed for the G-Tag and the Keeper.

  • M
    • My Groups
      • The group fuction offers a solution to find all G-tags of one group within a short time. For example: The laptop bag should always contain laptop, office keys and corporate identification card. So you create a group for this three items called "Office". If you´re in a hurry sometime, you open the group "Office" in the G-tag app, hold it close to the laptop bag and you can immediately see, if all of the three items are in the bag.

  • S
    • System requirements
      • We cannot promise. Each handset manufacturer has implemented his bluetooth support in Android individually. Therefore its possible that some phones are not compatible with our G-tag.

      • Probably the handset manufacturer has changed its bluetooth support. If your phone is already on the compatibility list we are already doing our best to solve the problem. 

      • G-tag App is supported as of Android version 4.4.2.

      • The smartphone needs to support  Bluetooth 4.0 / Bluetooth Low Energy as well as Android versions as of 4.4.2

      • We are working hard on adding phones to the compatibility list.  However we cannot tell you exactly when your phone will be added.

    • Сброс / Регистрация / Совместимость
      • The G-tag app is currently supported by following phones:

        - Samsung Galaxy S4
        - Samsung Galaxy S5
        - HTC One (M7)
        - HTC One (M8)
        - Sony Xperia Z1
        - Huawei Ascend
        - Samsung Galaxy Alpha
        - Sony Xperia Z2
        - Nexus 4 (with Android version 5.0 or newer)
        - Nexus 5 (with Android version 5.0 or newer)
        - Nexus 7 (with Android version 5.0 or newer)

      • G-tag app was originally built for iPhones but also supports following devices:
        - iPhone 4s and higher
        - iPod Touch 5th Generation and higher
        - iPad 3rd Generation and higher
        - iPad Mini 1st Generation and higher

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