Support for Gigaset siren

Gigaset siren
Welcome to the support resource for your Gigaset siren. On this page you will find answers to frequently asked questions. Manuals as well as software and firmware are available for download. Также Вы можете найти видео материалы, которые помогут Вам с самого начала В случае, если ваше устройство оказалось бракованным, Вы можете зарегистрировать Gigaset siren для дальнейшей замены. Также Вы можете подобрать аксессуары для Вашего Gigaset siren. If you're looking for products matching your Gigaset siren, have a look at our compatibility database. You can also find out how to register your Gigaset siren with other devices.

Answers to frequently asked questions

You have questions regarding your Gigaset product? Here you will find answers.
  • If a sensor is shown as offline in the app, it might be for two reasons:


    1.The sensor or the sirens are located outside of the range of base (max 50 m inside buildings). In this case the LED flashes on the sensor.
    2.The sensor battery is flat (does not apply to mains-powered sirens). If you get a message in the app that the battery is almost flat, this is most likely the reason. By clicking on the filter function in the event list you can find this message quickly. In this case the LED on the sensor does not flash.

  • This is how to register with Gigaset elements:

    1. Click on REGISTER using the app or at my.gigaset-elements.com
    2. Fill in the fields provided
    3. Click on REGISTER and confirm the Terms of Use and Privacy Policy
    4. You'll get an email from us
    5. Click the verification link in this email
    6. Your browser opens and you can see confirmation of your registration
    7. Now you can log into your app or continue the purchase in the online shop.

    You got an error message after clicking on REGISTER?

    - Check that you have filled in all the required fields
    - Check to see if your chosen password is strong enough
    - Check if you have entered the correct security code
    - Could you have registered with the same email address at an earlier stage? If so, you cannot use it to register again, you need to reset your password.

    You haven't received an email confirmation?

    - Check whether the email has gone into your spam folder.
    - You may have entered your email address incorrectly. Please try to register again.


    You click on the confirmation link in the email, but cannot see any confirmation of registration in your browser?


    - For your security the registration link is only valid for 24 hours. If you registered, but clicked on the confirmation link more than 24 hours later, you have to re-register.
    - The confirmation link cannot be displayed in Android browsers <4.0. Use a different browser to confirm your registration.


    If you still can't register, report the problem and we'll take care of it. To help you as much as possible, please indicate in your message:


    - If your Internet connection runs via WiFi or 3G
    - Which app you used to register (iPhone app, Android app, Web app)
    - Whether you received a confirmation link
    - What product name your smartphone has (when registering via mobile app)
    - What operating system and version your smartphone uses (when registering via mobile app)
    - What operating system your computer uses (when registering via Web app)
    - What Internet browser and version you would use to display the confirmation

  • If you don't receive any push messages from Gigaset elements on your smartphone, please check the following:

    - Is your smartphone connected with your user account? This can be done in your Gigaset elements app under CONFIGURATION, in an event category (e.g. homecoming) click on EDIT next to NOTIFICATIONS and check to see if your smartphone appears in the displayed list. If this is not the case, click on ADD --> smartphone at the bottom of the same screen to add the smartphone to your account.

    - Have you selected those events you want to receive push messages for under CONFIGURATION in the Gigaset elements app?

    - Is your smartphone connected to the Internet via WiFi or 3G? Push messages will be received faster via WiFi than via 3G.

    - Is your smartphone equipped with the latest OS? If your Apple device runs on an iOS lower than 8.1.1, most push messages will not be sent.

    Please note that the transfer of push messages is dependent on Apple (for iPhone) and Google (for smartphones with Android), who cannot guarantee that 100% of the push messages will be transferred.

    If you still don't receive any push messages, please notify our Customer Services. Please give as detailed information as possible, so that we can fix your problem as soon as possible.

  • Our main target is to ensure that your Gigaset elements is as safe as possible. To guarantee that only you can connect your sensor with your base in your environment, it´s inevitable that you click the base and the sensor pairing button at the same time. Please consider that sensor and base station shouldn´t be more than two arm-lenghts away from each other.

     

  • In order to be able to report a door or window opening or closing correctly, door and window have to know their base. By confirming once in the app, that the door and window are closed, you inform the sensor that this is the starting point. In specialists jargon this process is called calibration. Subsequent to this installation of door and window they can now correctly differ between opening and closing. 

  • If it is not possible to close a burglar alarm in the Android or iPhone-app, it may be due to the fact that your smartphone is not connected with your account. To mute the alarm without your smartphone, go to the Web app. There you can close the alarm. Then make sure your smartphone is connected to your account

  • Currently there are two possibilities to give your housemates, neighbors or friends permission to receive information from your Gigaset elements:

     - via email: You simply enter the desired person´s email address in your app and define the events that the person is to be notified about.

     - via push notification: You offer a person to download the Gigaset elements app and to log in using your user name and password. Accordingly they will receive push notifications and information from your home just like you do and can inform themselves about events in the app. All of you can be logged in simultaneously.

    The possibility of being able to send text messages is planned for the future.  

  • If you don't get any events from a sensor displayed in your app, please check if the sensor is connected with base. Go to SYSTEM OVERVIEW and check whether there is a problem with the sensor (shown by a red warning symbol). If this is the case, you can check what the problem is by clicking on HELP.

    If the sensor is offline, you can also recognize this by the LED on the sensor flashing. The sensor may be located outside of the range of base (50 metres inside buildings).

    If the problem stays, it sometimes helps to remove the sensor batteries and then re-insert them again. Should problems persist, please contact our Customer Services.

  • If you have connected siren with base, you can set it to make a loud sound in the event of a suspected break-in. This can be done in your Gigaset elements app under CONFIGURATION by ticking the box in the INTRUSION area next to siren.

    If you wish to disable siren again, remove the tick.

    Following an app update it is now also possible to activate siren for the away mode. In this case, the sirens emit a loud sound if
    - motion detects movement
    - door detects the door being opened (e.g. by picking the lock)
    - window detects the window being opened or tilted

  • To provide the highest security for your Gigaset system and the referring data, the cloud servers are located at a provider in Germany. This host guarantees data security and data privacy under the German data protection law. 

  • A
    • Add sensor
      • If door reports suspicion of a break-in and you have activated siren, the siren emits a loud noise to act as a deterrent. To switch off siren you have the following options:

        - In the alarm screen in your Gigaset Elements App, click on CLOSE
        - If you're at home, either press the pairing button on siren or remove siren from the power socket

        If you don't react, siren turns itself off automatically after 90 seconds.

      • If you have connected siren with base, you can set it to make a loud sound in the event of a suspected break-in. This can be done in your Gigaset elements app under CONFIGURATION by ticking the box in the INTRUSION area next to siren.

        If you wish to disable siren again, remove the tick.

        Following an app update it is now also possible to activate siren for the away mode. In this case, the sirens emit a loud sound if
        - motion detects movement
        - door detects the door being opened (e.g. by picking the lock)
        - window detects the window being opened or tilted

      • Um siren schnell und unkompliziert zu installieren, empfehlen wir Ihnen unser Tutorial. Das Video finden Sie hier

      • You can install siren anywhere within your home (up to 50 m away from base). After you have connected siren with base, simply plug siren into a functioning power socket. We recommend that you don't install siren too close to the front door, as the siren is stopped by pressing the pairing button and pulling it out of the socket.

  • E
    • Elements App
      • If you don't get any events from a sensor displayed in your app, please check if the sensor is connected with base. Go to SYSTEM OVERVIEW and check whether there is a problem with the sensor (shown by a red warning symbol). If this is the case, you can check what the problem is by clicking on HELP.

        If the sensor is offline, you can also recognize this by the LED on the sensor flashing. The sensor may be located outside of the range of base (50 metres inside buildings).

        If the problem stays, it sometimes helps to remove the sensor batteries and then re-insert them again. Should problems persist, please contact our Customer Services.

      • If you want to delete unnecessary events from your list, you have to follow these steps - depending on your operating system:

        IOS:


        1.Click on EDIT
        2.Tick the boxes of those events you want to erase
        3.Alternatively you might click on SELECT ALL to erase all events in the list
        4.Click on DELETE
        5.Confirm

        Android:


        1.Tick the boxes of those events you want to erase
        2.Click on the garbage bin in the upper right corner
        3.Confirm

        WebApp:


        1.Click on EDIT
        2.Tick the boxes of those events you want to erase
        3.Click on the garbage bin in the upper right corner
        4.Confirm

      • To download the Gigaset elements app on your iPad, go to the App Store and filter by device: "All". The app will be visible and you can download it. For iOS 7.0, choose the "iPhone" option.

        Currently, there is no custom app for the iPad. Unlike the iPad, it is not possible to download the smartphone app on an Android tablet.

      • The time delay determines the amount of time in the away mode that has to pass by until an alert goes off. This way you don’t have to set your preferred mode in advance; instead you’ve got enough time to get home stress-free. If you set up a time delay of 30 seconds for example, you can switch to the home mode after coming home using your smartphone or a button. If you’re not fast enough to change the mode within this timeframe an automatic alert is triggered.
        Thanks to this feature you can configure individually, how much time you’ll need to enter your home calmly. Simply go to your apps’ CONFIGURATION and choose a timespan for your DELAY ALARM under INTRUSION. Please be aware that short response times contribute to your systems safety; we recommend a maximum delay of 15 seconds. 

      • If you can't log in, please check,

        - whether the password you entered is correct. If you cannot remember the password, you can reset it.

        - whether you are unable to log in on both my.gigaset-elements.com and on your smartphone app

        - if you have registered correctly. You can tell if you have registered successfully by seeing if it is possible to reset your password. If you cannot reset your password it means that your email address is not known by the system and you are not registered. In this case we ask you to re-register.

        If the problem persists, report it and we'll take care of it. So that we can help you as much as possible, please indicate in your message:
        - If your Internet connection runs via WiFi or 3G
        - Which app you have been trying to log in with (Android app, iPhone app, Web app)
        - If your registration has been confirmed
        - What product name your smartphone has (if applicable)
        - What operating system and version your smartphone has (if applicable)
        - What operating system your computer uses (if applicable)
        - What Internet browser you used (if applicable)

      • If you don't receive any push messages from Gigaset elements on your smartphone, please check the following:

        - Is your smartphone connected with your user account? This can be done in your Gigaset elements app under CONFIGURATION, in an event category (e.g. homecoming) click on EDIT next to NOTIFICATIONS and check to see if your smartphone appears in the displayed list. If this is not the case, click on ADD --> smartphone at the bottom of the same screen to add the smartphone to your account.

        - Have you selected those events you want to receive push messages for under CONFIGURATION in the Gigaset elements app?

        - Is your smartphone connected to the Internet via WiFi or 3G? Push messages will be received faster via WiFi than via 3G.

        - Is your smartphone equipped with the latest OS? If your Apple device runs on an iOS lower than 8.1.1, most push messages will not be sent.

        Please note that the transfer of push messages is dependent on Apple (for iPhone) and Google (for smartphones with Android), who cannot guarantee that 100% of the push messages will be transferred.

        If you still don't receive any push messages, please notify our Customer Services. Please give as detailed information as possible, so that we can fix your problem as soon as possible.

      • If it is not possible to close a burglar alarm in the Android or iPhone-app, it may be due to the fact that your smartphone is not connected with your account. To mute the alarm without your smartphone, go to the Web app. There you can close the alarm. Then make sure your smartphone is connected to your account

      • This is how to register with Gigaset elements:

        1. Click on REGISTER using the app or at my.gigaset-elements.com
        2. Fill in the fields provided
        3. Click on REGISTER and confirm the Terms of Use and Privacy Policy
        4. You'll get an email from us
        5. Click the verification link in this email
        6. Your browser opens and you can see confirmation of your registration
        7. Now you can log into your app or continue the purchase in the online shop.

        You got an error message after clicking on REGISTER?

        - Check that you have filled in all the required fields
        - Check to see if your chosen password is strong enough
        - Check if you have entered the correct security code
        - Could you have registered with the same email address at an earlier stage? If so, you cannot use it to register again, you need to reset your password.

        You haven't received an email confirmation?

        - Check whether the email has gone into your spam folder.
        - You may have entered your email address incorrectly. Please try to register again.


        You click on the confirmation link in the email, but cannot see any confirmation of registration in your browser?


        - For your security the registration link is only valid for 24 hours. If you registered, but clicked on the confirmation link more than 24 hours later, you have to re-register.
        - The confirmation link cannot be displayed in Android browsers <4.0. Use a different browser to confirm your registration.


        If you still can't register, report the problem and we'll take care of it. To help you as much as possible, please indicate in your message:


        - If your Internet connection runs via WiFi or 3G
        - Which app you used to register (iPhone app, Android app, Web app)
        - Whether you received a confirmation link
        - What product name your smartphone has (when registering via mobile app)
        - What operating system and version your smartphone uses (when registering via mobile app)
        - What operating system your computer uses (when registering via Web app)
        - What Internet browser and version you would use to display the confirmation

      • If you can´t remember your password, you can simply reset it. You can use the function FORGOT PASSWORD on the login screen:

        In the given field you need to enter the email address that you used to register your Gigaset elements system. Then click on CONTINUE.

        You will get an email containing a link. Follow the instructions to reset your password. Please make sure that your new password is strong enough.

         

      • Currently there are two possibilities to give your housemates, neighbors or friends permission to receive information from your Gigaset elements:

         - via email: You simply enter the desired person´s email address in your app and define the events that the person is to be notified about.

         - via push notification: You offer a person to download the Gigaset elements app and to log in using your user name and password. Accordingly they will receive push notifications and information from your home just like you do and can inform themselves about events in the app. All of you can be logged in simultaneously.

        The possibility of being able to send text messages is planned for the future.  

      • If the Gigaset elements app is not shown in your language, it is most likely because your smartphone or iPhone does not have the language as the system language. As soon as you change the system language of the smartphone to your language, the app will also be displayed in your language when you next open it.

        After this you might change the system language back to your preferred language. English is then stored as the preferred app language (applies only to iPhones).

        How to change the system language on your iPhone to your preferred language: Settings > General > International > Language > Choose language (English, German e.g.)

        How to change the system language on your smartphone with Android: Settings > My Device > Language and input > Language > Choose language (English, German e.g.)

      • Um Updates für Ihr Gigaset elements System problemlos durchführen zu können, finden Sie hier ein Video zu Anleitung und Hilfe. 

      • Wie unsere Gigaset App aufgebaut ist, welche Funktionen sie hat und wie Sie sie am besten nutzen kannst, zeigen wir Ihnen hier

      • In order to provide best protection for your Gigaset elements system, your password must be at least 8 characters long, with at least

        - 1 number
        - 1 special character (+, *, #, !, etc.)
        - 1 upper case letter
        - 1 lower case letter

        In addition, your password is not allowed to contain your first or last name. 

      • Currently the app is available in German, French, English, Italian, Dutch, Swedish and Czech. To make sure, that the English version of the Gigaset elements app starts, you only have to set your smartphone´s system language to English.

      • To ensure that your smartphone is compatible with the Gigaset app, you can simply look up your mobile OS in the following list of supported systems.

        iOS: > iOS 6

        Android: > Android 4.4

      • If there’s a program installed or a function activated that deletes background processes automatically, the functionality of your elements widget might be impaired. This might be due to the automatic elimination of processes, since it cuts the connection to your Gigaset elements App; this makes a relogin to the app necessary.
        Some of these programs make it possible to exclude specific apps from the elimination; simply add the Gigaset elements app to one of these lists to ensure the functionality of the widget. Please contact the programs producer if you’re not sure, whether the program supports exclusion or not. 

  • F
    • Features
      • When you ran into your own alarm by accident you can use the widget or the button to stop the siren. For button you need to program the "Home Mode" on one of the clicks - for example double click. This would mean you come home - ran into your own alarm and double click to switch to home mode. This will stop the siren right away. Same occurs for the widget. When you ran into your own alarm you switch on your widget into home mode - you stop the siren. 

      • If door reports suspicion of a break-in and you have activated siren, the siren emits a loud noise to act as a deterrent. To switch off siren you have the following options:

        - In the alarm screen in your Gigaset Elements App, click on CLOSE
        - If you're at home, either press the pairing button on siren or remove siren from the power socket

        If you don't react, siren turns itself off automatically after 90 seconds.

      • If you have connected siren with base, you can set it to make a loud sound in the event of a suspected break-in. This can be done in your Gigaset elements app under CONFIGURATION by ticking the box in the INTRUSION area next to siren.

        If you wish to disable siren again, remove the tick.

        Following an app update it is now also possible to activate siren for the away mode. In this case, the sirens emit a loud sound if
        - motion detects movement
        - door detects the door being opened (e.g. by picking the lock)
        - window detects the window being opened or tilted

      • The siren is automatically activated, if somebody tries to open a door with an attached door sensor violently. You only have to trigger it in the App. Simply go to CONFIGURATION > INTRUSION and tick the box next to siren.

        You can activate siren for the away mode as well by ticking the box in CONFIGURATION > AWAY > SIREN. Now the siren will emit a loud noise if you´re not at home and the sensors detect movement or the opening of a window or a door.

        If you want to know how to deactivate the alarm, click here. 

  • I
    • Installation / Configuration
      • Um siren schnell und unkompliziert zu installieren, empfehlen wir Ihnen unser Tutorial. Das Video finden Sie hier

      • You can install siren anywhere within your home (up to 50 m away from base). After you have connected siren with base, simply plug siren into a functioning power socket. We recommend that you don't install siren too close to the front door, as the siren is stopped by pressing the pairing button and pulling it out of the socket.

  • P
    • Product information
      • If a sensor is shown as offline in the app, it might be for two reasons:


        1.The sensor or the sirens are located outside of the range of base (max 50 m inside buildings). In this case the LED flashes on the sensor.
        2.The sensor battery is flat (does not apply to mains-powered sirens). If you get a message in the app that the battery is almost flat, this is most likely the reason. By clicking on the filter function in the event list you can find this message quickly. In this case the LED on the sensor does not flash.

      • No. It is not possible to connect the sensors to the classical DECT base station designed for telephony service. 

      • If you want to delete data which is gathered inside the app, i.e. to improve the clarity, you can simply erase events from the list. Here we will give you more information about this process.

        To make a reset of your Gigaset system, i.e. to adjust it individually for a new apartment, you only have to unclaim your base. You can find the necessary steps here. As soon as you have unclaimed the base station you can register it again and set new friendly names for your sensors or modify the configurations for your new home.

        It is also possible to delete all your personal data at Gigaset if you are no longer satisfied with your system. The deletion of your personal data from Gigaset system works as follows:

        1. Log into the web app and go to EDIT PROFILE.
        2. Click on DELETE ACCOUNT in the lower left corner.
        3. Confirm the process.
        4. You have to enter your password to provide that only you are able to delete your account.
        5. Click on OK.
        6. You´ll get a confirmation via email.
        7. Click on the verification link in the mail to accept the deletion.
        8. Your personal data will be deleted within the next working day.
        During this process your base will also be unclaimed from your account, so now you can sell your Gigaset system or give it as a present. All events and settings will be erased too. 

      • No. The starter kit offers you an increased sense of security at an attractive price. It is an information system to notify you about events at your home. It is not a professional and certified alarm system, so it will not be approved by your insurance company. 

      • Gigaset elements only notifies you of an attempted break in, if door recognizes an opening by force. So you don´t have to worry that somebody, who has a key to your home, will trigger an alarm by mistake.

        The door sensor is very sensitive and only sets off an alarm if it senses very strong vibrations similar to a kick against the door. 

      • If you leave your home, door ensures that you will be notified immediately if someone attempts to get through the door by force (using hard punches or kicks) into your home. You don't need to activate anything for door to get alerted. As soon as you leave your home, door will notify you automatically.

        If someone attempts to gain access to your home by manipulating your door lock or through a window, when in fact no one should be at home, you can be notified of this if you activate the away mode under CONFIGURATION. If this is the case, door and window sensors will immediately report to you by email or push message.

      • If a sensor is online, its LED is off and it will be displayed as online in the app (go to the SYSTEM OVERVIEW in the app, select the sensor and click on HELP to view the status). If the LED is flashing, the sensor is outside the range of base.
        If the sensor's LED is off, but the sensor is shown in the LED as offline, it is very likely that the batteries are flat.

      • Protection of personal data is of great importance to us. We conduct our activities in compliance with applicable regulations on data privacy protection and data security. We only collect personal data (f.e. name, address, phone number and email address) if they are needed for a contractual relationship or if you make them available by your own choice (e.g. during the registration process).

        Your data is only passed on to third parties, if it is necessary for the purpose of contract execution or billing.

        For the purpose of using your Gigaset system, datastreams that flow from the sensors via the base station to the Gigaset system server environment are recorded anonymously so Gigaset Communications GmbH is not able to link certain people to their system use.

        Please also note our detailed rules concerning data protection as well as our terms of use. 

      • The sensors work reliable within these parameters:

        - Between 20% and 75% humidity
        - Between 5 and +45 degree Celsius operating temperature

        Gigaset elements´ sensors are not protected from spray water; permanent exposure to humidity or cold might damage them as well. So they should not be used outside or in moist areas. 

      • The wireless sensors are usually in an almost-off mode and only activate the radio channel for a short period of time, for example if data has to be transferred.

        Because of the DECT-ULE standard an insignificant amount of emission occurs within these transfer times, which furthermore lies far below the legal limit of 2 W/kg. 

      • You can receive push notifications on your smartphone or have emails sent to your address. You can also take a look at your smartphone app or log in to your personal section anytime: https://my.gigaset-elements.com 

      • Once you've started an update you don't need to do anything else. Updating the base station usually takes a few minutes, updating the sensors can take between 15 and 30 minutes (since it is transmitted wirelessly).

        You can see in your event list, when an update has been completed. Please note that door, window and universal need to be calibrated after a successful update.

      • window, door, motion and base are not protected against spray water, so we can´t recommend to use them in moist areas. Persistent humidity might also damage the sensors. 

      • If your system shows you that the battery in a sensor is almost flat, please change it for an original Gigaset battery.
        Alternatively, you can use a lithium CR-123A 3V battery. These are available in the most electronics shops. The following batteries have been tested by the Gigaset elements team and can be used with our products. Recommended are

        Duracell camera battery 123, CR17345, 3.0V, 1400mAh
        Panasonic lithium CR123A, 3V, 1400mAh
        Panasonic CR123A / CR123 / CR17345 lithium battery, 3V, 1400mAh
        Energizer EL 123 AP CR 17345 1400mAh

        and others.

        Should your battery become flat due to a technical fault significantly earlier than the expected average life span of one year, please contact our Customer Services. We will do our best to help you here.

      • To improve your control over the system you´ve got the possibility to choose between the three modes Home, Away and Custom. Simply go to your CONFIGURATION and choose the required mode from the operating interface; they differentiate in the following features:

        In the home mode your sensors give you regular updates on their status or can notify you as soon as their condition changes. You can also get push notifications for homecoming events or updates of the system status. Your app only switches to alert mode if a suspected break-in is detected; optionally you can activate your siren to go off in this case.

        If there is nobody at home over a long period of time, you can activate the away mode. During this time you´ll get instant notifications for every single event at your home. While your Gigaset elements system is in away mode, every movement will be classified as an irregularity and causes the screen to change to alert mode. You can also trigger siren for this mode; so it will release its alert sound automatically in case of a detected movement.

        The custom mode allows you to freely configure your sensors to adjust your system until it fits your specific needs. With this mode you can determine precisely, in which cases a sensor should give you a response on its status. And you can set, which changes in a sensor´s state should trigger the alarm. You can also activate siren separately for alerts here.
        To configure the custom mode you have to choose the third area of the operating interface in your CONFIGURATION; a new point called SENSORS adds to the menu. If you click on EDIT you are able to adjust three parameters for every sensor and each of its states:

        1.OFF: The sensor doesn´t send you any notifications (Changes of status are shown in the event list). 2.NOTIFICATION: The sensor notifies you about every change of state via push message.
        3. ALARM&NOTIFICATION: Every change of status triggers the alarm and you´ll get a push notification about the incident.

      • The protection of your system and your personal data are of great importance to us. To provide the highest possible level of security you should consider following these points:


        1. All updates concerning the app, the base or one of the sensors should be done immediately.
        2. You should only operate an encrypted WiFi at home, with a password as complex as possible.
        3. Furthermore you should at least meet our requirements when choosing a password for Gigaset; or even try to exceed them.
        4. Your chosen password should not be stored in plaintext under any circumstances.
        5.You should change your password at regular intervals.


        By following these steps you can help to improve the safety of your Gigaset elements system to a maximum. 

      • This depends on the activity in your home. With an average use you can expect the batteries to last for approximately 2 years.

        As soon as a sensor is disconnected from base it tries to reconnect itself. If this happens often or takes a while, it can reduce the battery life. Regarding this the first delivered sensors had a bug in the firmware. This bug has been fixed with the update from November 19th 2013 with the result that the sensors should remain firm with base.

      • The LED on the sensors is switched off during operation to save power. If it is flashing, it means that the sensor is too far away from the base station or not connected to base (either because it is offline or if the sensor is not connected to the base station).

        The sensor LED also indicates the progress of the login process with base: if you hold down the pairing button on base as well as the one on the sensor simultaneously, both base and the sensor start to flash. When the flashing stops, you know that the sensor is logged in to base.

      • After a successful update the sensor or your base station is up to date. If you have carried out an update of door or window, it must now be set up again. This can be done from the system overview in the app:
        - First click on the sensor that has been updated and click on SET UP. Then simply follow the instructions in the app.

      • Yes. When you move you can connect base to your internet router the same way as before. Your sensors stay connected despite your moving. We still recommend to set up your sensors once again to make sure that they provide you with information as reliable as before.

        Please also consider that you can´t reuse the adhesive strip when adjusting door, window and motion in your new home. Let us know and we will send you new strips for free. 

      • To make sure that you can always find out when someone arrives at home, you can set up push messages and emails for this event under CONFIGURATION. Your Gigaset elements reports that someone has just come home, if door first detects a door opening and then motion detects a movement in the hallway (with up to 3 minutes between the opening of the door and detecting motion).

        If someone opens the door to a visitor, no homecoming message is sent. You will also not receive a homecoming message if you have only just left your home. Homecoming messages are only sent if no movement has been registered at home for at least 5 minutes prior to the opening of a door.

        You have several door and/or motion detectors?

        "Door open + movement (within 3 mins) = homecoming" applies to all combinations of door and motion detectors (if in the previous 5 mins no movement has been detected at home). 

      • To provide the highest security for your Gigaset system and the referring data, the cloud servers are located at a provider in Germany. This host guarantees data security and data privacy under the German data protection law. 

      • You can sign up to our newsletter, which keeps you informed about Gigaset developments on a regular basis. Just click "Newsletter" in the footer and enter your email address.

        In addition you have the opportunity to follow us on Facebook and Twitter. 

      • Our main target is to ensure that your Gigaset elements is as safe as possible. To guarantee that only you can connect your sensor with your base in your environment, it´s inevitable that you click the base and the sensor pairing button at the same time. Please consider that sensor and base station shouldn´t be more than two arm-lenghts away from each other.

         

      • In order to be able to report a door or window opening or closing correctly, door and window have to know their base. By confirming once in the app, that the door and window are closed, you inform the sensor that this is the starting point. In specialists jargon this process is called calibration. Subsequent to this installation of door and window they can now correctly differ between opening and closing. 

      • If you are adding a new door or window sensor to your Gigaset elements or want to set up the door sensor in your starter kit, you have to set this up in the app:

        1. In order to set up door or window, the sensor has to be in the correct position on the door or the window (for at least one minute before the setup procedure is started in the app).
        2. You will be asked by the app to open the door or the window. If your window or door is open at this time, close it and open the window/the door again immediately afterwards.
        3. Then you will be asked to close the door or the window. After you have done this, click on the button at the bottom of your app screen.

        It didn't work? Check if

         - the sensor is online (if the LED on the sensor flashes, the sensor is offline)
        - the battery is inserted in the sensor •whether the sensor has already been on the door/window for a minute before you started the setup
        - this is the correct sensor (if you're in the process of setting up multiple sensors)
        - it may work with the web app instead of the smartphone app (or vice versa)

        You are still having difficulties?

        Please contact our Customer Services and describe the problem in as much detail as possible. The following information will be helpful:

        - which app (Android, iPhone, Web app) you tried
        - product name of your smartphone and version of your smartphone operating system (if applicable)
        - version of your Gigaset elements app (if applicable)
        - internet browser and version used (if applicable)
        - your computer's operating system (if applicable)

Accessories

The reasonable addition for your Gigaset alarm system for larger houses and apartments.
The motion sensor enhances the Gigaset alarm system for any room. Human movement activates the infrared motion sensor.

Security for another room
Infrared motion sensor for indoors
Triggered as soon as someone moves inside your home (excludes small pets up to approx. 25 kg)
Wireless installation without drilling (plug&play)
Battery operated (battery life approx. 1-2 years, depending on usage)
Compatible with the Gigaset alarm systems S, M, and L

+ app + free cloud service
Нет в наличии
With this sensor no window remains unmonitored.
Don't let your windows unattended. With this enhancement to your Gigaset alarm system, you’ll be the first to know what’s going on with your window, your terrace door or your balcony door. The window sensor reliably informs you whenever your window, terrace door or balcony door has been tilted or opened. This way you’ll always know whether everything is okay at home even when you are out and about.

Enhancement of the Gigaset alarm system
Recognizes the current status of your window, terrace door or balcony door (open, tilted, closed)
Immediately informs you if your window, terrace door or balcony door has been opened
Wireless installation without drilling (plug & play)
Battery operated (battery life approx. 1-2 years, depending on usage)
Compatible with the Gigaset alarm systems S, M, and L

+ app + free cloud service
Нет в наличии
The siren as an effective deterrent.
This enhancement to the Gigaset alarm system immediately triggers an alarm if a break-in is suspected. The siren can be operated manually using the button or via the Gigaset app.

Loud, deterring alarm (100 decibels)
Automatically disabled after 90 seconds or alternatively directly via the Gigaset app
Simply plug into a socket
Update-capable (wireless via the Gigaset app)
Compatible with the Gigaset alarm systems S, M, and L

+ app + free cloud service
Нет в наличии

Didn't find what you were looking for?

Please contact our Customer Services for personal assistance.