Support for Gigaset water

Gigaset water
Welcome to the support resource for your Gigaset water. On this page you will find answers to frequently asked questions. Manuals as well as software and firmware are available for download. Также Вы можете найти видео материалы, которые помогут Вам с самого начала В случае, если ваше устройство оказалось бракованным, Вы можете зарегистрировать Gigaset water для дальнейшей замены. Также Вы можете подобрать аксессуары для Вашего Gigaset water. If you're looking for products matching your Gigaset water, have a look at our compatibility database. You can also find out how to register your Gigaset water with other devices.

Answers to frequently asked questions

You have questions regarding your Gigaset product? Here you will find answers.
  • Yes - please use a GP battery and no rechargeable batteries.

  • To provide the highest security for your Gigaset system and the referring data, the cloud servers are located at a provider in Germany. This host guarantees data security and data privacy under the German data protection law. 

  • You can receive push notifications on your smartphone or have emails sent to your address. You can also take a look at your smartphone app or log in to your personal section anytime: https://my.gigaset-elements.com 

  • Please add your probe via Gluepad or Screw behind your dishwaser for example. The silver pins have to show to the front. Now you can add the glue pad to your Sensor and glue it in 1,30 height. The probe need to touch the floor.

  • The wireless sensors are usually in an almost-off mode and only activate the radio channel for a short period of time, for example if data has to be transferred.

    Because of the DECT-ULE standard an insignificant amount of emission occurs within these transfer times, which furthermore lies far below the legal limit of 2 W/kg. 

  • On some walls, the adhesive pad does not hold and it is better to drill the probe on the wall. The probe can also be drilled or glued directly into the ground. Mainly the silver pins point in the direction you suspect the water.

  • The upper sensor is not waterproof, because it has small openings to measure temperature and relative humidity.

  • If you can´t remember your password, you can simply reset it. You can use the function FORGOT PASSWORD on the login screen:

    In the given field you need to enter the email address that you used to register your Gigaset elements system. Then click on CONTINUE.

    You will get an email containing a link. Follow the instructions to reset your password. Please make sure that your new password is strong enough.

     

  • Protection of personal data is of great importance to us. We conduct our activities in compliance with applicable regulations on data privacy protection and data security. We only collect personal data (f.e. name, address, phone number and email address) if they are needed for a contractual relationship or if you make them available by your own choice (e.g. during the registration process).

    Your data is only passed on to third parties, if it is necessary for the purpose of contract execution or billing.

    For the purpose of using your Gigaset system, datastreams that flow from the sensors via the base station to the Gigaset system server environment are recorded anonymously so Gigaset Communications GmbH is not able to link certain people to their system use.

    Please also note our detailed rules concerning data protection as well as our terms of use. 

  • The water was designed for the classic reasons of water damage. For installation behind the dishwasher, behind the washing machine, in the bathroom or kitchen. The water can not be used in outdoor areas.

  • B
    • Battery
      • Yes - please use a GP battery and no rechargeable batteries.

  • E
    • Elements App
      • If you can´t remember your password, you can simply reset it. You can use the function FORGOT PASSWORD on the login screen:

        In the given field you need to enter the email address that you used to register your Gigaset elements system. Then click on CONTINUE.

        You will get an email containing a link. Follow the instructions to reset your password. Please make sure that your new password is strong enough.

         

  • F
    • Features
      • No, the water is like a smoke detector designed to sound the alarm only in an emergency. If the probe is always in contact with water, the battery will be empty within days.

      • If you want to wipe off moisture for example, you can pause the alarm for 15 minutes with a 2 second click on the pairing button. The break is shown in the app.

      • As soon as the water sensor comes into contact with water, the internal buzzer starts to buzz. At the same time an alarm message goes out via the base to your smartphone (and an email if configured). You can then acknowledge the alarm in the app or directly on the sensor by pressing the pairing button.

      • The sensor is designed for temperatures of 0-45 degrees and can measure them.

      • If you have acknowledged an alarm, no alarm will come until you have dried the sensor. Only then does the water sensor turns around and would report a new water contact.

  • G
    • Generally
      • We are currently talking to various insurers and there will be co-operations with various major insurance companies in the future.

      • The upper sensor is not waterproof, because it has small openings to measure temperature and relative humidity.

  • I
    • Installation
      • On some walls, the adhesive pad does not hold and it is better to drill the probe on the wall. The probe can also be drilled or glued directly into the ground. Mainly the silver pins point in the direction you suspect the water.

      • Please add your probe via Gluepad or Screw behind your dishwaser for example. The silver pins have to show to the front. Now you can add the glue pad to your Sensor and glue it in 1,30 height. The probe need to touch the floor.

      • The water was designed for the classic reasons of water damage. For installation behind the dishwasher, behind the washing machine, in the bathroom or kitchen. The water can not be used in outdoor areas.

      • The upper sensor is not waterproof, because it has small openings to measure temperature and relative humidity.

  • P
    • Product information
      • Protection of personal data is of great importance to us. We conduct our activities in compliance with applicable regulations on data privacy protection and data security. We only collect personal data (f.e. name, address, phone number and email address) if they are needed for a contractual relationship or if you make them available by your own choice (e.g. during the registration process).

        Your data is only passed on to third parties, if it is necessary for the purpose of contract execution or billing.

        For the purpose of using your Gigaset system, datastreams that flow from the sensors via the base station to the Gigaset system server environment are recorded anonymously so Gigaset Communications GmbH is not able to link certain people to their system use.

        Please also note our detailed rules concerning data protection as well as our terms of use. 

      • The wireless sensors are usually in an almost-off mode and only activate the radio channel for a short period of time, for example if data has to be transferred.

        Because of the DECT-ULE standard an insignificant amount of emission occurs within these transfer times, which furthermore lies far below the legal limit of 2 W/kg. 

      • You can receive push notifications on your smartphone or have emails sent to your address. You can also take a look at your smartphone app or log in to your personal section anytime: https://my.gigaset-elements.com 

      • To provide the highest security for your Gigaset system and the referring data, the cloud servers are located at a provider in Germany. This host guarantees data security and data privacy under the German data protection law. 

Accessories

The siren as an effective deterrent.
This enhancement to the Gigaset alarm system immediately triggers an alarm if a break-in is suspected. The siren can be operated manually using the button or via the Gigaset app.

Loud, deterring alarm (100 decibels)
Automatically disabled after 90 seconds or alternatively directly via the Gigaset app
Simply plug into a socket
Update-capable (wireless via the Gigaset app)
Compatible with the Gigaset alarm systems S, M, and L

+ app + free cloud service
Нет в наличии
The reasonable addition for your Gigaset alarm system for larger houses and apartments.
The motion sensor enhances the Gigaset alarm system for any room. Human movement activates the infrared motion sensor.

Security for another room
Infrared motion sensor for indoors
Triggered as soon as someone moves inside your home (excludes small pets up to approx. 25 kg)
Wireless installation without drilling (plug&play)
Battery operated (battery life approx. 1-2 years, depending on usage)
Compatible with the Gigaset alarm systems S, M, and L

+ app + free cloud service
Нет в наличии
With this sensor no window remains unmonitored.
Don't let your windows unattended. With this enhancement to your Gigaset alarm system, you’ll be the first to know what’s going on with your window, your terrace door or your balcony door. The window sensor reliably informs you whenever your window, terrace door or balcony door has been tilted or opened. This way you’ll always know whether everything is okay at home even when you are out and about.

Enhancement of the Gigaset alarm system
Recognizes the current status of your window, terrace door or balcony door (open, tilted, closed)
Immediately informs you if your window, terrace door or balcony door has been opened
Wireless installation without drilling (plug & play)
Battery operated (battery life approx. 1-2 years, depending on usage)
Compatible with the Gigaset alarm systems S, M, and L

+ app + free cloud service
Нет в наличии

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