Assistance pour Gigaset E360

Gigaset E360
Bienvenue sur la page d'assistance du Gigaset E360. Au sein de cette rubrique, vous trouverez des répons plues aux questions less fréquentes. Des manuels utilisateurs, ainsi que des logiciels et micrologiciels à télécharger. Vous trouverez également des tutoriels vidéos, qui vous aideront dans vos installations. Dans le cas d'un produit défectueux, vous pouvez enregistrer votre Gigaset E360 afin qu'il soit réparé. De plus, vous trouverez des accessoires pour votre Gigaset E360. Si vous souhaitez vérifier avec quels produits votre Gigaset E360 est compatible, retrouvez l'intégralité de la liste ci-dessous. Enfin, vous pouvez également comprendre apprendre comment enregistrer votre Gigaset E360 avec d'autres périphériques.

Réponses aux questions les plus fréquentes

Vous avez des questions concernant un produit Gigaset ? Trouvez les réponses ici.

Top 10 FAQs

  • First steps for troubleshooting
  • Base reset
    • Unplug the power-supply unit from the socket.
    • Press and hold down the paging key on the base station.
    • Plug in the power-supply unit again.
    • Keep the paging key on the base station pressed.
    • Release the paging key after 3 seconds.


    PLEASE NOTE! The entire contents of the memory will be deleted. All portable handsets will be deregistered. The system code will be reset to 0000.

  • Notes on operating a Gigaset phone on the analog telephone connection of a router or modem

    If you operate your Gigaset on the telephone connection of a router/modem, make sure that you have noticed the following points:


    • Use the phone cable from the Gigaset packaging.
    • If the router or modem does not have a phone jack, it is necessary to use the enclosed phone cable or the enclosed phone adapter of your router/modem.
    • Connect the cable to the router`s phone jack / phone port / FON port.
    • Please check if your telephone data (internet telephone number, provider-profile, …) for the used telephone connection in the router/modem were entered correctly.
    • Please make sure that your internet connection is working.


    If the problem persists, please contact your provider.

  • Notes on Caller ID (CID)

    By default, the number of the caller is shown in the display of your Gigaset telephone. You do not have to make any other settings on your Gigaset telephone. However, if the caller's number is not displayed, this can be due to the following:

    - You have not ordered CID from your network provider or
    - Your telephone is connected through a PBX that does not transmit all information.

    Is your telephone connected through a PBX/gateway?
    You can establish this by checking for an additional device connected between your telephone and house connection, e.g., a PBX, gateway etc.
    In most cases, simply resetting this device will remedy the situation:
    - Briefly disconnect the power plug of your PBX.
    - Re-insert the plug and wait for the device to restart.

    If the caller number is still not displayed:
    Check the CID settings of your PBX and activate this function if necessary. In the user guide for the device, search for the term "CID" (or an alternative term such as "phone number transmission", "caller ID", ..).

    If necessary, contact the device manufacturer. If this does not resolve the problem, it is possible that your network provider does not support the CID service for this number.

    Have you ordered the CID service from your network provider?
    Check whether your provider supports Caller ID (CID) and that the function has been activated for you. If necessary, contact your provider.

  • Which batteries should I use for the Gigaset handset?

    Recommented batteries:

    For Gigaset handsets, use only the batteries approved by Gigaset. The high quality standard guarantees safe use and a long service life.
    NiMh round cells type AAA can be purchased in our Gigaset online shop.

  • Reset the base station to factory conditions

    §Unplug power supply

    §Hold down INT/Paging key

    §Plug in power supply

    §Hold down INT/Paging key at least for 3 seconds

    §After the key beep is given out (only E365).

    §Release INT/Paging key

    §After that the reset is performed and all handset are deregistered

  • How can I deactivate the Missed call / Clip list?

    Activate / deactivate the missed call list :

    • Press Menu key
    • Enter 6 8 9 4
    • Enter 7 6 2 0 0
    • Enter 5
    • And 0=activate or
    • 1=deactivate
    • Press OK
  • How can I register a handset?
  • Is it possible to make internal calls with the E 360 / E 365?! New Case

    Yes it is possible!

    Internal calls are free calls between handsets that you have registered on the same base station. In order to be able to initiate an internal call, one of the speed dialling keys must be programmed for internal calls.

     

    Press "Menu"

    Select "Settings" and press OK

    Select "Direct Diall. Keys" and press OK

    Select I, II, III, or IV and press "Menu"

    Select "Label with internal Call" and press OK

  • Automatic registration

toutes les FAQ par sujet

  • A
    • Audio
      • How can I set up the handset volume?

        To change handset and handsfree volume please press:

        MENU key

        Audio settings (5)

        choose Handset volume (1) or Handsfree volume (2)

        Press OK

        Choose the volume and press OK

        It is also possible to change the volume during a call:

        Press UP from the control key and choose the handset volume (1-5) or handsfree volume (1-5)

  • C
  • D
  • E
    • Emergency function
      • How can I change or delete SOS numbers?
      • How can I store the internal call function to the direct dialling keys?

        Press "Menu"

        Select "Settings" and press OK

        Select "Direct Diall. Keys" and press OK

        Select I, II, III, or IV and press "Menu"

        Select "Label with internal Call" and press OK

      • How can I switch on the SOS mode?

        You can switch on or off the SOS mode:

        Press MENU key

        Enter 6 5

        Press "OK" to switch on/off the SOS mode

        Before you can use the SOS function you have program the SOS mode! (see "How can I program the SOS mode?")

      • How does the SOS procedure operate?

        Press the SOS/direct dialling key I on the base station and the device dials immedi-ately.

        You have to press and hold the SOS/direct dialling key I on the handset to launch the function immediately.

        If you just press the key briefly and don't hold it down, you have to confirm with Yes to prevent an emergency call from being initiated inadvertently.

        The first SOS number is dialled as soon as you press the SOS direct dialling key. At the same time, the message "Emergency call being sent" is played back via the loudspeaker.

        If the SOS call is answered, the callee automatically first hears the message "This is an emergency call". Your name is then spoken after this message. You must have programmed the SOS key accordingly in order for your name to be spoken. This is followed by the message "To answer the emergency call, please press key 5". If the callee now presses key 5, you can converse with one another.

        If the callee does not answer the call, for example because s/he is not at home or his/her answering machine is switched on, the SOS procedure automatically dials the next SOS number. The SOS procedure switches automatically to the next SOS number after 60 seconds in the following cases:

        The call is not answered

        The answering machine for the selected SOS number is switched on

        The SOS number is busy.

        The procedure is repeated at most four times. If none of the calls is answered, the SOS procedure is ended with an error tone.

      • What is the SOS function/mode?

        Your Gigaset is equipped with a special SOS function or SOS procedure. You can use this SOS procedure to request assistance in case of emergency. You can store up to four SOS numbers.

        The SOS numbers can be stored on the SOS/direct dialling key I. In case of an emergency, you then only have to press the direct dialling key I. The SOS procedure is initiated when you press this key.

        The SOS procedure automatically dials the first SOS number you entered. If this number is busy or if the person called is not at home, the SOS procedure automatically dials the next SOS number.

        In order to use the SOS procedure, you have to first program the SOS/direct dialling key I and activate SOS mode.

        When SOS mode is activated, the SOS LED lights up permanently in the SOS key on the handset and base station!

      • What must I consider by using the SOS mode?

        Recipients of the emergency call must have set their telephones to tone dialling as other-wise confirmation of the SOS call with key5 will not be recognized.

        During the entire procedure, all SOS keys flash on all registered handsets and on the base station. The message "Emergency call being sent" is issued on the handset that triggered the emergency call.

        If an internal call is programmed additionally, the SOS call can also be answered by an internal user. The text "Emergency call" is output on all registered handsets and the base station.

        You should perform a test run of the SOS procedure to ensure that SOS mode is programmed correctly. The police, rescue services or fire brigade must not be used for a test run.

        Please note that the standby time of the handset will be reduced when SOS mode is activated.

        The SOS LED lights up permanently when SOS mode is activated!

  • F
    • First steps for troubleshooting
      • First steps for troubleshooting
      • Notes on operating a Gigaset phone on the analog telephone connection of a router or modem

        If you operate your Gigaset on the telephone connection of a router/modem, make sure that you have noticed the following points:


        • Use the phone cable from the Gigaset packaging.
        • If the router or modem does not have a phone jack, it is necessary to use the enclosed phone cable or the enclosed phone adapter of your router/modem.
        • Connect the cable to the router`s phone jack / phone port / FON port.
        • Please check if your telephone data (internet telephone number, provider-profile, …) for the used telephone connection in the router/modem were entered correctly.
        • Please make sure that your internet connection is working.


        If the problem persists, please contact your provider.

  • H
  • I
    • Internal calling
      • How can I set up an internal call?! New Case

        Press the relevant speed dialling key (I...IV) which is programmed for internal calls when the handset is in idle mode.

        Acknowledge the query Call home internal? with Yes.

        You will see the message Calling all handsets on the display.

      • How can I store the internal call function to the direct dialling keys?

        Press "Menu"

        Select "Settings" and press OK

        Select "Direct Diall. Keys" and press OK

        Select I, II, III, or IV and press "Menu"

        Select "Label with internal Call" and press OK

      • Is it possible to make internal calls with the E 360 / E 365?! New Case

        Yes it is possible!

        Internal calls are free calls between handsets that you have registered on the same base station. In order to be able to initiate an internal call, one of the speed dialling keys must be programmed for internal calls.

         

        Press "Menu"

        Select "Settings" and press OK

        Select "Direct Diall. Keys" and press OK

        Select I, II, III, or IV and press "Menu"

        Select "Label with internal Call" and press OK

  • N
    • Notes on Caller ID (CID)
      • Notes on Caller ID (CID)

        By default, the number of the caller is shown in the display of your Gigaset telephone. You do not have to make any other settings on your Gigaset telephone. However, if the caller's number is not displayed, this can be due to the following:

        - You have not ordered CID from your network provider or
        - Your telephone is connected through a PBX that does not transmit all information.

        Is your telephone connected through a PBX/gateway?
        You can establish this by checking for an additional device connected between your telephone and house connection, e.g., a PBX, gateway etc.
        In most cases, simply resetting this device will remedy the situation:
        - Briefly disconnect the power plug of your PBX.
        - Re-insert the plug and wait for the device to restart.

        If the caller number is still not displayed:
        Check the CID settings of your PBX and activate this function if necessary. In the user guide for the device, search for the term "CID" (or an alternative term such as "phone number transmission", "caller ID", ..).

        If necessary, contact the device manufacturer. If this does not resolve the problem, it is possible that your network provider does not support the CID service for this number.

        Have you ordered the CID service from your network provider?
        Check whether your provider supports Caller ID (CID) and that the function has been activated for you. If necessary, contact your provider.

  • P
    • Pile
      • Which batteries should I use for the Gigaset handset?

        Recommented batteries:

        For Gigaset handsets, use only the batteries approved by Gigaset. The high quality standard guarantees safe use and a long service life.
        NiMh round cells type AAA can be purchased in our Gigaset online shop.

  • R
    • Registering
    • Radio connection
    • Reset procedures
      • Base reset
        • Unplug the power-supply unit from the socket.
        • Press and hold down the paging key on the base station.
        • Plug in the power-supply unit again.
        • Keep the paging key on the base station pressed.
        • Release the paging key after 3 seconds.


        PLEASE NOTE! The entire contents of the memory will be deleted. All portable handsets will be deregistered. The system code will be reset to 0000.

      • Reset the base station to factory conditions

        Press Menu key

        Enter 6 8 9 3

        Enter PIN 76200

        Now the PIN is 0000 again

      • Reset the base station to factory conditions

        §Unplug power supply

        §Hold down INT/Paging key

        §Plug in power supply

        §Hold down INT/Paging key at least for 3 seconds

        §After the key beep is given out (only E365).

        §Release INT/Paging key

        §After that the reset is performed and all handset are deregistered

      • Reset the handset to factory conditions

        §Switch off handset

        §Press 1, 4 and 7 and switch on the handset (SERVICE will appear)

        §Enter 4 6 8 5 4 6 3 (HOTLINE)

        §Handset switches off

         

        Handset is reset to the default setting (Phonebook and Redial list are empty)

    • Redial
      • How can I use the redial key?

        Press the display key REDIAL

        Select an entry with control key

        Press the talk key. The number is dialled

        The last number redial list contains the ten numbers last dialled with the handset (max.22 digits). If one of the numbers is in the directory, then the corresponding name will be displayed.

      • Why is the redial list not available?

        The soft key “REDIAL” is only offered in the display if there is any entry in the list.

        If you have deleted the list or not use the handset yet, the softkey is not visible.

        If there is an entry in the missed call list you, the envelope is offered as the left softkey, in this case you have to enter the missed call list, or to press the green key first and then enter the redial list.

  • S

Vérifier la compatibilité

Vérifier si un combiné Gigaset spécifique est compatible avec une base Gigaset ou un routeur DECT
Vérifier la compatibilité d'un combiné et d'une base en sélectionnant des fonctions.

Enregistrer un combiné sur une base

Vous avez une base Gigaset E360 et vous souhaitez enregistrer un combiné ?
Enregistrer un combiné avec votre Gigaset E360

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