Assistance pour Gigaset elements alarmsystem S

Gigaset elements alarmsystem S
Bienvenue sur la page d'assistance du Gigaset elements alarmsystem S. Au sein de cette rubrique, vous trouverez des répons plues aux questions less fréquentes. Des manuels utilisateurs, ainsi que des logiciels et micrologiciels à télécharger. Vous trouverez également des tutoriels vidéos, qui vous aideront dans vos installations. Dans le cas d'un produit défectueux, vous pouvez enregistrer votre Gigaset elements alarmsystem S afin qu'il soit réparé. De plus, vous trouverez des accessoires pour votre Gigaset elements alarmsystem S. Si vous souhaitez vérifier avec quels produits votre Gigaset elements alarmsystem S est compatible, retrouvez l'intégralité de la liste ci-dessous. Enfin, vous pouvez également comprendre apprendre comment enregistrer votre Gigaset elements alarmsystem S avec d'autres périphériques.

Réponses aux questions les plus fréquentes

Vous avez des questions concernant un produit Gigaset ? Trouvez les réponses ici.

Top 10 FAQs

  • Which In-App packages are available and what advantages do they offer?
  • How do I install the starter kit at home?

    The starter kit includes the base station, a door and a motion sensor. The door sensor is mounted to the inner surface of the front door - without drilling or screwing. The motion sensor is placed in the hallway, at an angle to the front door and recognizes from this position, if somebody actually entered the apartment after opening the door. You can either use the attached adhesive strip, the stand or screw it to the wall. The base station is connected to the Internet router via LAN cable and shall therefore be located nearby.

    A corresponding manual which is part of the starter kit leads you through the installation from the beginning to the end.

  • The activation of base does not work, why?

    Are you having difficulties with the synchronisation of base and your account? We hope that we can help you further with these tips.

    1. Power and Internet connection​:
    The main requirement for connecting base with your account is, that it has power and is connected to the Internet. Before you press the pairing button on base and enter the activation code in your app, please check if the LEDs on base are as follows:

    - The top LED is lit: This means that base is supplied with power.
    - The middle LED is lit: This means that base is connected to the Internet.
    - The bottom LED flashes slowly. This means that base is not yet connected with your account.

    The top LED is not lit up? Check if the power supply is connected properly with base and power socket?

    The middle LED is flashing? Then base is not connected to the Internet. Check whether or not the LAN cable is correctly connected with your router and base and check whether something is wrong with your home Internet connection by using your computer or smartphone.

    Now the bottom LED should flash slowly and the upper and middle LEDs are lit up.



    2. Ready for synchronisation: ​ When you have reached this point, you have to play an active role. After you have logged into the Gigaset elements app using your email address and password, you will be prompted in the app to press the pairing button on the base station (this is located directly above the 3 LEDs). Press it and release it again. Then click on NEXT. After you have done this, please check the LEDs again: •The upper and middle LED lights should both still be lit up

    - The lower LED should now flash more quickly (several times per second): this means that base is ready for synchronisation and thus for the entering the activation code The lower LED is not flashing, even though all of the requirements described above have been met and you have pressed the pairing button? Then please report this problem to our Customer Services and indicate the activation code from base in your message.

    3. Entering the activation code: ​

    Now you will be prompted by the app to type the 10-digit base activation code into the app. It only consists of numbers and capital letters. You can find it on the back of base. Enter the code and click on NEXT.

    Caution: For security reasons base is only ready to login for 90 seconds after pressing the pairing button. Therefore make sure you have entered the activation code and clicked NEXT in the app within this time. If you have entered the activation code incorrectly 5 times, you can try again after 30 minutes.

    You get an error message? A possible cause is that base is already connected to a different account. This can be the case, for example, if you want to set up a used product and the previous user has not logged base out from his account. In this case please notify our Customer Services and ask to unlock this base station. Please provide the activation code in your message and provide evidence to prove without doubt, that you are the legitimate owner of this base.

    4. Tips & Tricks: ​

    There is just no way to avoid it entirely: Sometimes something goes wrong somewhere. In some cases, it helps to unplug base and then plug it back in again after 5 minutes and try synchronisation again.

    Or you can try synchronisation using the smartphone app instead of the Web app or vice versa. If one of these two tricks works, we would of course still like to hear your feedback so that we are able to fix the problem.

    5. It just won´t work:

    We are sorry that you are still not able to use your Gigaset elements. Please feel free to contact our colleagues at Customer Services and describe as precisely as possible whenever there is a problem. Please enter the activation code of your base in the message. In general, the more information you can give us, e.g. smartphone model used, operating system and version of your smartphone/PC, Internet browser used and version (if you have used the Web app), the more we can help you.

  • A sensor is offline, why is it?

    If a sensor is shown as offline in the app, it might be for two reasons:


    1.The sensor or the sirens are located outside of the range of base (max 50 m inside buildings). In this case the LED flashes on the sensor.
    2.The sensor battery is flat (does not apply to mains-powered sirens). If you get a message in the app that the battery is almost flat, this is most likely the reason. By clicking on the filter function in the event list you can find this message quickly. In this case the LED on the sensor does not flash.

  • I can't register, what now?

    This is how to register with Gigaset elements:

    1. Click on REGISTER using the app or at my.gigaset-elements.com
    2. Fill in the fields provided
    3. Click on REGISTER and confirm the Terms of Use and Privacy Policy
    4. You'll get an email from us
    5. Click the verification link in this email
    6. Your browser opens and you can see confirmation of your registration
    7. Now you can log into your app or continue the purchase in the online shop.

    You got an error message after clicking on REGISTER?

    - Check that you have filled in all the required fields
    - Check to see if your chosen password is strong enough
    - Check if you have entered the correct security code
    - Could you have registered with the same email address at an earlier stage? If so, you cannot use it to register again, you need to reset your password.

    You haven't received an email confirmation?

    - Check whether the email has gone into your spam folder.
    - You may have entered your email address incorrectly. Please try to register again.


    You click on the confirmation link in the email, but cannot see any confirmation of registration in your browser?


    - For your security the registration link is only valid for 24 hours. If you registered, but clicked on the confirmation link more than 24 hours later, you have to re-register.
    - The confirmation link cannot be displayed in Android browsers <4.0. Use a different browser to confirm your registration.


    If you still can't register, report the problem and we'll take care of it. To help you as much as possible, please indicate in your message:


    - If your Internet connection runs via WiFi or 3G
    - Which app you used to register (iPhone app, Android app, Web app)
    - Whether you received a confirmation link
    - What product name your smartphone has (when registering via mobile app)
    - What operating system and version your smartphone uses (when registering via mobile app)
    - What operating system your computer uses (when registering via Web app)
    - What Internet browser and version you would use to display the confirmation

  • Why do I have to click the base and sensor pairing buttons at the same time?

    Our main target is to ensure that your Gigaset elements is as safe as possible. To guarantee that only you can connect your sensor with your base in your environment, it´s inevitable that you click the base and the sensor pairing button at the same time. Please consider that sensor and base station shouldn´t be more than two arm-lenghts away from each other.

  • I am not receiving any push messages, why?

    If you don't receive any push messages from Gigaset elements on your smartphone, please check the following:

    - Is your smartphone connected with your user account? This can be done in your Gigaset elements app under CONFIGURATION, in an event category (e.g. homecoming) click on EDIT next to NOTIFICATIONS and check to see if your smartphone appears in the displayed list. If this is not the case, click on ADD --> smartphone at the bottom of the same screen to add the smartphone to your account.

    - Have you selected those events you want to receive push messages for under CONFIGURATION in the Gigaset elements app?

    - Is your smartphone connected to the Internet via WiFi or 3G? Push messages will be received faster via WiFi than via 3G.

    - Is your smartphone equipped with the latest OS? If your Apple device runs on an iOS lower than 8.1.1, most push messages will not be sent.

    Please note that the transfer of push messages is dependent on Apple (for iPhone) and Google (for smartphones with Android), who cannot guarantee that 100% of the push messages will be transferred.

    If you still don't receive any push messages, please notify our Customer Services. Please give as detailed information as possible, so that we can fix your problem as soon as possible.

  • How can I extend my Gigaset elements system?

    You can already upgrade your starter kit with door and window sensors, motion detectors, an alarm siren and a camera:

     - door is the door sensor: He tells your smartphone, when somebody leaves or enters your home. It also alerts you in the app if somebody tries to open the door violently. If this happens, he emits a noise to draw attention.
    - window is the window sensor. He informs you if a window gets opened, closed or tilted. It also alerts you, if a window gets opened, when nobody should be at home.
    - motion is the motion detector. It detects movements in a room and notifies you, if somebody moves inside your home although you don´t want any company.
    - siren is the alarm siren. If your Gigaset elements system recognizes a break-in, it will release a loud deterrent noise.
    - camera is the new sense for your Gigaset elements system. In case of a notification you are now able to observe the incident immediately via your app. The recording function gives you the possibility to save events in the cloud for later observation.

    In the future Gigaset elements will be constantly expanded by new features and functions to make your life easier. Simply sign up for our newsletter to keep up to date with those developments. 

  • My base is offline, why?

    There can be several reasons for receiving a message that your base is offline. If you're at home, go to your base station, where you can see what the problem is by a simple look at the LEDs:

    - All 3 LEDs are off: base has no power. If this is the case, make sure that the network cable is correctly attached to the power socket.

    - The top LED is lit up, the middle LED is flashing slowly (1x per sec): base is not connected to the Internet. Check that the LAN cable is connected with base correctly and your Internet router.You should also look up, whether your Internet connection is working in general.

    - The top LED is lit up, the middle LED is flashing quickly (2x per sec): An Internet connection is available, but it is not possible to connect to the cloud. This might be caused by an activated firewall. As an Internet-based system, in exceptional cases it cannot be completely ruled out that the Gigaset elements server is unavailable. If this is the case, you will be informed under Current.

  • How do I know that base is online?

    Your base station is online when all three lights (LEDs) light up. If this isn’t the case, you can find out here what the reason could be. You can also look under SYSTEM OVERVIEW in the app to see if base is online. Simply click on base and then on HELP.

    If a sensor is online, its LED is off. If the LED is flashing, the sensor is outside the range of base. If the sensor's LED is off, but the sensor is shown in the LED as offline, it is very likely that the batteries are flat. 

toutes les FAQ par sujet

  • A
    • Add sensor
      • How can I turn siren off?

        If door reports suspicion of a break-in and you have activated siren, the siren emits a loud noise to act as a deterrent. To switch off siren you have the following options:

        - In the alarm screen in your Gigaset Elements App, click on CLOSE
        - If you're at home, either press the pairing button on siren or remove siren from the power socket

        If you don't react, siren turns itself off automatically after 90 seconds.

      • How do I activate siren?

        If you have connected siren with base, you can set it to make a loud sound in the event of a suspected break-in. This can be done in your Gigaset elements app under CONFIGURATION by ticking the box in the INTRUSION area next to siren.

        If you wish to disable siren again, remove the tick.

        Following an app update it is now also possible to activate siren for the away mode. In this case, the sirens emit a loud sound if
        - motion detects movement
        - door detects the door being opened (e.g. by picking the lock)
        - window detects the window being opened or tilted

      • How do I connect a sensor with base?

        To expand your elements system with a new sensor, just complete the following steps:

        1. In your Gigaset elements app, go to SYSTEM OVERVIEW:
        2. Click on ADD+.
        3. Hold down the base and sensor pairing buttons simultaneously.
        4. Release both pairing buttons when the sensor LED stops flashing.

        If you have added door or window, you'll need to set it up now, so that it can supply you with information. After this you're done and you can use your new sensor.

      • How do I connect my already mounted sensor with base?

        For security reasons it is necessary to keep the pairing buttons on the base and the sensor pressed at the same time and at a maximum distance of 2 arm lengths until the LEDs on the sensor stop flashing.

        If you have a movable sensor (like motion or siren), you can simply take it to the base station and connect it with your system:

        Door & window (with mount):

        1. Remove your sensor from its mount
        2. Take the sensor to the base station and connect it with your system by simultaneously pressing the pairing buttons on base and the sensor
        3. Take the sensor back to its original position and reattach it to the mount.

        motion:

        1 .Remove the motion detector (if you are not using the stand) from its wall bracket
        2. Take motion to the base station and connect it with your system by simultaneously pressing the pairing buttons on base and motion
        3. Take motion back to its original position. siren:

        1. Unplug siren from the power socket
        2. Plug siren into a power socket within range of base (a maximum of 2 arm lengths away)
        3. Connect siren with base by simultaneously pressing the pairing buttons on base and siren
        4. Take siren back to its original position.

        If you have already attached your sensor directly to a surface, you can still connect it with base, without having to dismantle it:

        door & window (without mount):

        1. Go to the base station and take out the LAN cable 2.Disconnect the base power adapter from the power socket
        3. Take your base station within range of the sensor that you want to connect with base
        4. Plug the power adapter into a power socket near your sensor.
        5. Wait until the middle LED lights up or flashes.
        6. Connect the sensor with base as described above by simultaneously pressing the pairing buttons on base and on the sensor (it is not necessary for base to be connected to the Internet for pairing)
        7. Take base back to its original position and connect it to the LAN cable again.
        8. After base is connected to the Internet again, the sensor will be displayed in the app.

      • How do I mount motion?

        When you've found the right place for motion you can mount it by sticking or screwing it to the wall; you can also use the stand for a flexible installation.

        . Put the battery in and attach the smaller panel on the front and the larger panel on the back of motion by simply clicking it into place.

        2. If motion is not part of the Gigaset elements starter kit, you must now connect motion with base. Open your Gigaset elements app, go to SYSTEM OVERVIEW and click on ADD. Then the app will take you through the additional steps.

        3. In the following we will explain the three ways to install or mount motion:

        Stand assembly:
        If you have a shelf or a cupboard at the corresponding height you can mount motion using the stand. To secure the stand you just click it into place behind the panel. Important: In order to remove the stand, you have to first take out the battery and press the white button in the middle to release the back panel. Then you can press the two brackets together in the middle (klick here for detailed information).

        Mounting on straight surfaces by sticking or drilling:
        Before drilling or sticking we recommend you should think carefully about where you want to install motion. For direct mounting on the wall you can use the enclosed adhesive strips and stick the sensor to the wall.

        Alternatively, you can use the enclosed screws and attach the back panel of motion to the wall. Then you reattach motion to the back panel.

        Mounting in wall corners by sticking or drilling: First, clip the corner piece into the back of motion.

        When using the corner piece you should hold the sensor for a short time in the corner of the wall to see whether it is pointing in the right direction. Please make sure that the front is pointing in the direction of the door (motion must not be aligned horizontally).

        Stick the adhesive strips onto the back of the wall bracket and press motion onto the wall with the sticky side down for about 15 seconds at the place previously determined.

        You will need your drill for drilling and after you are finished you can use the plugs and screws to secure the wall bracket to the wall. Simply use the wall bracket or the corner piece to mark the place for drilling.

      • How do I remove door from my door?

        To remove door from your door, simply follow the following steps:
        1. Turn door with a little force in a clockwise or anti-clockwise direction
        2. This will release door from the adhesive
        3. After you have removed door from the adhesive, you can carefully rub the adhesive strips off the door.

      • How do I remove window from my window?

        To remove window from the window frame, simply follow these steps: 1.Turn window with a little force in a clockwise or anti-clockwise direction 2.This will release window from the adhesive strips - After you have removed window from the adhesive strips, you can carefully rub the adhesive strips off the window.

      • Video zur Installation eines zusätzlichen door Sensors

        Wenn Sie einen zusätzlichen door Sensor installieren wollen, empfehlen wir Ihnen unser Tutorial. Das Video finden Sie hier. Beachten Sie bitte, dass sich der Türsensor aus Ihrem safety starter kit automatisch verbindet. 

      • Video zur Installation eines zusätzlichen motion Sensors

        Wenn Sie einen zusätzlichen motion Sensor installieren wollen, empfehlen wir Ihnen unser Tutorial. Das Video finden Sie hier. Beachten Sie bitte, dass sich der Bewegungsmelder aus Ihrem safety starter kit automatisch mit der base verbindet. 

      • Video zur Installation von camera

        Um camera schnell und unkompliziert zu installieren, empfehlen wir Ihnen unser Tutorial. Das Video finden Sie hier. 

      • Video zur Installation von siren

        Um siren schnell und unkompliziert zu installieren, empfehlen wir Ihnen unser Tutorial. Das Video finden Sie hier

      • Video zur Installation von window

        Um window schnell und unkompliziert zu installieren, empfehlen wir Ihnen unser Tutorial. Das Video finden Sie hier

      • Where do I mount door?

        To provide that door works properly, please mount it directly above the door handle. Attach it on the side of the door which opens towards you, as shown in the illustration below. Use the adhesive strips provided in the packaging so that door is securely fixed to the door.

      • Where is the best place to mount window?

        So window can distinguish, as reliable as possible, whether or not a window is open, closed or tilted, mount it in the upper corner, on the side with the window handle (see illustration below). For window to be attached securely, please use the adhesive strips, which are included in the set. This is very important, because the sensor must be moved by at least 5 degrees to recognize whether a window is "tilted".

      • Where is the best place to put siren?

        You can install siren anywhere within your home (up to 50 m away from base). After you have connected siren with base, simply plug siren into a functioning power socket. We recommend that you don't install siren too close to the front door, as the siren is stopped by pressing the pairing button and pulling it out of the socket.

      • Where should I install motion?

        When commissioning the Gigaset elements starter kit we recommend that you mount Motion
        - on the wall containing the front door
        - on the side of the door handle
        - at a height of approx. 2.40 m
        - with a clear view of the entrance area
        - in a vertical orientation

        motion must not
        - point in the direction of a window as rays of sunlight can affect the fine sensor technology of the motion detector.
        - be more than 50 m away from base
        - be mounted near heating, air conditioning or a fan, since these devices will also affect the fine sensors
        - be mounted on a vibrating surface (e.g. a speaker or subwoofer) or on a window

        You can mount the motion wall bracket by sticking or drilling and screwing it in. Or you can use the stand for a flexible installation.

        If you mount motion as described above, it can assist you in a number of aspects:

        - It lets you know if one of your loved ones comes home
        - If you suspect a burglary you can check whether someone actually entered the house.

        If you buy an additional motion detector (or your entrance area is set out differently and it is not possible to mount motion as described above), please note the following:
        - motion cannot recognize movement behind doors, walls, cabinets, etc.!
        - Find a different location where motion has a clear view of the area to be monitored
        - motion registers movements at an angle of 90 degrees and a distance up to 12 metres, at a velocity of 0,3 to 3 m/s
        - In this case, motion should also be mounted at a height of approx. 2.40 m

  • E
    • Elements App
      • Events are not displayed in the app: Causes and solutions

        If you don't get any events from a sensor displayed in your app, please check if the sensor is connected with base. Go to SYSTEM OVERVIEW and check whether there is a problem with the sensor (shown by a red warning symbol). If this is the case, you can check what the problem is by clicking on HELP.

        If the sensor is offline, you can also recognize this by the LED on the sensor flashing. The sensor may be located outside of the range of base (50 metres inside buildings).

        If the problem stays, it sometimes helps to remove the sensor batteries and then re-insert them again. Should problems persist, please contact our Customer Services.

      • How can I erase events from the list?

        If you want to delete unnecessary events from your list, you have to follow these steps - depending on your operating system:

        IOS:


        1.Click on EDIT
        2.Tick the boxes of those events you want to erase
        3.Alternatively you might click on SELECT ALL to erase all events in the list
        4.Click on DELETE
        5.Confirm

        Android:


        1.Tick the boxes of those events you want to erase
        2.Click on the garbage bin in the upper right corner
        3.Confirm

        WebApp:


        1.Click on EDIT
        2.Tick the boxes of those events you want to erase
        3.Click on the garbage bin in the upper right corner
        4.Confirm

      • How can I filter the event list?

        You´ve got different options to filter your events in the Web app:
        You can either filter the event list by date (FROM – TO) or look through it by searching for specific types of events:

        1. door
        2 .window
        3. motion
        4. siren
        5. homecoming
        6. alarm

        This list of options will be extended in the future to make the searching process more comfortable for you. Filtering by event types is also possible in the IOS and Android app. You can find it right above the events, where you can choose to search for a desired type. 

      • How do I install the app on my iPad?

        To download the Gigaset elements app on your iPad, go to the App Store and filter by device: "All". The app will be visible and you can download it. For iOS 7.0, choose the "iPhone" option.

        Currently, there is no custom app for the iPad. Unlike the iPad, it is not possible to download the smartphone app on an Android tablet.

      • How does the time delay affect the away mode?

        The time delay determines the amount of time in the away mode that has to pass by until an alert goes off. This way you don’t have to set your preferred mode in advance; instead you’ve got enough time to get home stress-free. If you set up a time delay of 30 seconds for example, you can switch to the home mode after coming home using your smartphone or a button. If you’re not fast enough to change the mode within this timeframe an automatic alert is triggered.
        Thanks to this feature you can configure individually, how much time you’ll need to enter your home calmly. Simply go to your apps’ CONFIGURATION and choose a timespan for your DELAY ALARM under INTRUSION. Please be aware that short response times contribute to your systems safety; we recommend a maximum delay of 15 seconds. 

      • I am having problems with login, what can I do?

        If you can't log in, please check,

        - whether the password you entered is correct. If you cannot remember the password, you can reset it.

        - whether you are unable to log in on both my.gigaset-elements.com and on your smartphone app

        - if you have registered correctly. You can tell if you have registered successfully by seeing if it is possible to reset your password. If you cannot reset your password it means that your email address is not known by the system and you are not registered. In this case we ask you to re-register.

        If the problem persists, report it and we'll take care of it. So that we can help you as much as possible, please indicate in your message:
        - If your Internet connection runs via WiFi or 3G
        - Which app you have been trying to log in with (Android app, iPhone app, Web app)
        - If your registration has been confirmed
        - What product name your smartphone has (if applicable)
        - What operating system and version your smartphone has (if applicable)
        - What operating system your computer uses (if applicable)
        - What Internet browser you used (if applicable)

      • I am not receiving any push messages, why?

        If you don't receive any push messages from Gigaset elements on your smartphone, please check the following:

        - Is your smartphone connected with your user account? This can be done in your Gigaset elements app under CONFIGURATION, in an event category (e.g. homecoming) click on EDIT next to NOTIFICATIONS and check to see if your smartphone appears in the displayed list. If this is not the case, click on ADD --> smartphone at the bottom of the same screen to add the smartphone to your account.

        - Have you selected those events you want to receive push messages for under CONFIGURATION in the Gigaset elements app?

        - Is your smartphone connected to the Internet via WiFi or 3G? Push messages will be received faster via WiFi than via 3G.

        - Is your smartphone equipped with the latest OS? If your Apple device runs on an iOS lower than 8.1.1, most push messages will not be sent.

        Please note that the transfer of push messages is dependent on Apple (for iPhone) and Google (for smartphones with Android), who cannot guarantee that 100% of the push messages will be transferred.

        If you still don't receive any push messages, please notify our Customer Services. Please give as detailed information as possible, so that we can fix your problem as soon as possible.

      • I can't close the alarm in the app

        If it is not possible to close a burglar alarm in the Android or iPhone-app, it may be due to the fact that your smartphone is not connected with your account. To mute the alarm without your smartphone, go to the Web app. There you can close the alarm. Then make sure your smartphone is connected to your account

      • I can't register, what now?

        This is how to register with Gigaset elements:

        1. Click on REGISTER using the app or at my.gigaset-elements.com
        2. Fill in the fields provided
        3. Click on REGISTER and confirm the Terms of Use and Privacy Policy
        4. You'll get an email from us
        5. Click the verification link in this email
        6. Your browser opens and you can see confirmation of your registration
        7. Now you can log into your app or continue the purchase in the online shop.

        You got an error message after clicking on REGISTER?

        - Check that you have filled in all the required fields
        - Check to see if your chosen password is strong enough
        - Check if you have entered the correct security code
        - Could you have registered with the same email address at an earlier stage? If so, you cannot use it to register again, you need to reset your password.

        You haven't received an email confirmation?

        - Check whether the email has gone into your spam folder.
        - You may have entered your email address incorrectly. Please try to register again.


        You click on the confirmation link in the email, but cannot see any confirmation of registration in your browser?


        - For your security the registration link is only valid for 24 hours. If you registered, but clicked on the confirmation link more than 24 hours later, you have to re-register.
        - The confirmation link cannot be displayed in Android browsers <4.0. Use a different browser to confirm your registration.


        If you still can't register, report the problem and we'll take care of it. To help you as much as possible, please indicate in your message:


        - If your Internet connection runs via WiFi or 3G
        - Which app you used to register (iPhone app, Android app, Web app)
        - Whether you received a confirmation link
        - What product name your smartphone has (when registering via mobile app)
        - What operating system and version your smartphone uses (when registering via mobile app)
        - What operating system your computer uses (when registering via Web app)
        - What Internet browser and version you would use to display the confirmation

      • I forgot my password, what can I do?

        If you can´t remember your password, you can simply reset it. You can use the function FORGOT PASSWORD on the login screen:

        In the given field you need to enter the email address that you used to register your Gigaset elements system. Then click on CONTINUE.

        You will get an email containing a link. Follow the instructions to reset your password. Please make sure that your new password is strong enough.

      • Is it possible to give permission to other people to receive notifications from my home?

        Currently there are two possibilities to give your housemates, neighbors or friends permission to receive information from your Gigaset elements:

         - via email: You simply enter the desired person´s email address in your app and define the events that the person is to be notified about.

         - via push notification: You offer a person to download the Gigaset elements app and to log in using your user name and password. Accordingly they will receive push notifications and information from your home just like you do and can inform themselves about events in the app. All of you can be logged in simultaneously.

        The possibility of being able to send text messages is planned for the future.  

      • I´m not able to log into the web app, even if I try various browsers. Why?

        If the webapp is not even accessible with a different browser, it probably traces back to your security settings. In most cases the login is impossible because your browser doesn´t allow any “third-party cookies”. Activate this option in the settings to use the web app again.

        If you don´t want to restrict your security settings by permitting third-party cookies, you have to allow the cookies of following websites separately:

        - gigaset-elements.com
        - api.gigaset-elements.de
        - im.gigaset-elements.de
        - my.gigaset-elements.com

      • My app is not available in my language, why?

        If the Gigaset elements app is not shown in your language, it is most likely because your smartphone or iPhone does not have the language as the system language. As soon as you change the system language of the smartphone to your language, the app will also be displayed in your language when you next open it.

        After this you might change the system language back to your preferred language. English is then stored as the preferred app language (applies only to iPhones).

        How to change the system language on your iPhone to your preferred language: Settings > General > International > Language > Choose language (English, German e.g.)

        How to change the system language on your smartphone with Android: Settings > My Device > Language and input > Language > Choose language (English, German e.g.)

      • Video zur Anleitung und Hilfe bei einem Update

        Um Updates für Ihr Gigaset elements System problemlos durchführen zu können, finden Sie hier ein Video zu Anleitung und Hilfe. 

      • Video zur Anwendung und Funktionen der Gigaset elements App

        Wie unsere Gigaset elements App aufgebaut ist, welche Funktionen sie hat und wie Sie sie am besten nutzen kannst, zeigen wir Ihnen hier

      • When is my password strong enough?

        In order to provide best protection for your Gigaset elements system, your password must be at least 8 characters long, with at least

        - 1 number
        - 1 special character (+, *, #, !, etc.)
        - 1 upper case letter
        - 1 lower case letter

        In addition, your password is not allowed to contain your first or last name. 

      • Which are the best internet browsers to use for Gigaset elements?

        For the optimal usage of Gigaset elements we recommend the following browsers:
        - Chrome (latest version)
        - Fire Fox (latest version)
        - Internet Explorer 9, 10 and 11
        - Safari 7

      • Which languages are selectable in the app?

        Currently the app is available in German, French, English, Italian, Dutch, Swedish and Czech. To make sure, that the English version of the Gigaset elements app starts, you only have to set your smartphone´s system language to English.

      • Which mobile OS are compatible with Gigaset elements?

        To ensure that your smartphone is compatible with Gigaset elements, you can simply look up your mobile OS in the following list of supported systems.

        iOS: > iOS 6

        Android: > Android 4.4

      • Why do I get occasional requests from the android widget to relog into the app?

        If there’s a program installed or a function activated that deletes background processes automatically, the functionality of your elements widget might be impaired. This might be due to the automatic elimination of processes, since it cuts the connection to your Gigaset elements App; this makes a relogin to the app necessary.
        Some of these programs make it possible to exclude specific apps from the elimination; simply add the Gigaset elements app to one of these lists to ensure the functionality of the widget. Please contact the programs producer if you’re not sure, whether the program supports exclusion or not. 

      • Window or door status shows "Not clear", why?

        The following message is displayed on the dashboard under the door or window status: "Not clear"?

        If a sensor has temporarily gone offline, it cannot be determined whether the door or the window is opened or closed. In this case it is theoretically possible that someone could open the door while a sensor is offline. That is why the message "Not clear" appears. Only when the sensor is back online and the next time the door or the window is opened, is the sensor status is declared. 

  • F
    • Features
      • Does motion recognize animals?

        Animals with a body weight of less than 25 kg aren´t usually reported. It may happen that you are notified if an animal moves at the same height as your sensor is installed. 

      • Does the starter kit work in my holiday home abroad?

        You can use your starter kit everywhere within the European Economic Area and in Switzerland. But please be aware that orders from our online shop are only shipped to addresses in Germany. 

      • How can I stop siren without opening the App ?

        When you ran into your own alarm by accident you can use the widget or the button to stop the siren. For button you need to program the "Home Mode" on one of the clicks - for example double click. This would mean you come home - ran into your own alarm and double click to switch to home mode. This will stop the siren right away. Same occurs for the widget. When you ran into your own alarm you switch on your widget into home mode - you stop the siren. 

      • How can I turn siren off?

        If door reports suspicion of a break-in and you have activated siren, the siren emits a loud noise to act as a deterrent. To switch off siren you have the following options:

        - In the alarm screen in your Gigaset Elements App, click on CLOSE
        - If you're at home, either press the pairing button on siren or remove siren from the power socket

        If you don't react, siren turns itself off automatically after 90 seconds.

      • How do I activate siren?

        If you have connected siren with base, you can set it to make a loud sound in the event of a suspected break-in. This can be done in your Gigaset elements app under CONFIGURATION by ticking the box in the INTRUSION area next to siren.

        If you wish to disable siren again, remove the tick.

        Following an app update it is now also possible to activate siren for the away mode. In this case, the sirens emit a loud sound if
        - motion detects movement
        - door detects the door being opened (e.g. by picking the lock)
        - window detects the window being opened or tilted

      • How do base and sensors communicate?

        Data which is captured by the sensors is sent to the base station via DECT-ULE. ULE stands for Ultra Low Energy and is particularly suitable for an efficient transfer of small data packets. Gigaset is equipped with a longterm experience in the area of DECT and has pushed the DECT-ULE development. The standard is distinguished by its high reliability in operation, low power consumption and high data security.

        The range of the sensors in your home correlates with other DECT devices such as cordless phones, but they must not be more than 50 m away from base. Currently there aren´t any known interferences between Gigaset elements and other DECT devices; we would like to hear your feedback, if you notice any malfunctions concerning this matter. 

      • How does Gigaset elements warn me if somebody tries to enter my home through the window?

        If your home has windows and terrace doors on the ground floor you can provide these with window, Gigaset elements´ window sensor (does not work for sliding doors). window notifies you when a window is being opened, closed or tilted. However window does not distunguish between a normal and a violent opening. If you leave your home for a longer period of time, you can activate the away mode in your Gigaset elements app. It sends push messages to your smartphone if the window is being opened unexpectedly.

      • How does door recognize a suspected break-in?

        Because of the highly accurate sensors, the door sensor distinguishes between a forceful and normal door opening. If the door sensor recognizes hard kicks or bangs the system is put into alert mode. In addition the motion sensor provides you with information if somebody has actually entered your home.

        Please be aware that Gigaset elements is no professional alarms system. Break-in methods that include manipulation of door locks, currently can´t be recognized by the door sensor. Gigaset elements offers you an improved level of safety at low costs. 

      • How many sensors can I register for the base?

        Altogether you can register up to 48 sensors for base. 

      • Is it possible to activate several base stations in my account?

        Unfortunately it´s currently not possible to maintain several Gigaset elements systems simultaneously at different locations with the same account. So you will have to make a separate user account with a second email address. But the so called “multibase-function” is planned for the future.

      • Is the door sensor suitable for sliding doors and garage doors?

        No. Actually door can only identify movements of common doors.

      • I´m moving but motion isn´t showing any movement. Why not?

        To make sure that you´re not swamped with movement notifications in your app and battery life is extended, motion waits 20 seconds before it sends out the next notification. Ongoing movements in motions´ field of view only lead to a notification if a movement hasn´t been recognized for 20 seconds. 

      • What features does the starter kit offer?

        The starter kit provides you with real time information on your home via your Gigaset elements app. It tells you when somebody enters or leaves through your door, if there is a suspected break-in and if your Gigaset elements is working flawless or not.

        You can share what is happening in your home with people, to make sure they are always informed if something unexpected happens.

        To be up to date anytime what is happening in your home, you (or other roommates / neighbors) can have push notifications and emails sent to you. Currently this is possible for following events:

        Suspected break-in:
        The door sensor recognizes that somebody is trying to open the door violently.

        Homecoming:
        Through the interaction of the door and the motion sensor you are informed if somebody arrives at home (how?).

        Away mode:
        If no one is at home for a considerable period of time, you can inform yourself by activating away mode when the door is being opened, motions are recognized or when a window is being opened or tilted (for the last notification you need window as an additional sensor).


        System status:
        Here you are immediately informed if your system needs your attention, e.g. if the battery is low.

        Currently it is not possible to determine a certain timeframe for receiving notifications. However this update is planned.

      • When does siren set off the alarm?

        The siren is automatically activated, if somebody tries to open a door with an attached door sensor violently. You only have to trigger it in the App. Simply go to CONFIGURATION > INTRUSION and tick the box next to siren.

        You can activate siren for the away mode as well by ticking the box in CONFIGURATION > AWAY > SIREN. Now the siren will emit a loud noise if you´re not at home and the sensors detect movement or the opening of a window or a door.

        If you want to know how to deactivate the alarm, click here. 

  • G
    • Généralités
      • How do I remove door from my door?

        To remove door from your door, simply follow the following steps:
        1. Turn door with a little force in a clockwise or anti-clockwise direction
        2. This will release door from the adhesive
        3. After you have removed door from the adhesive, you can carefully rub the adhesive strips off the door.

      • How do I remove window from my window?

        To remove window from the window frame, simply follow these steps: 1.Turn window with a little force in a clockwise or anti-clockwise direction 2.This will release window from the adhesive strips - After you have removed window from the adhesive strips, you can carefully rub the adhesive strips off the window.

  • I
    • Installation / Configuration
      • How do I mount motion?

        When you've found the right place for motion you can mount it by sticking or screwing it to the wall; you can also use the stand for a flexible installation.

        . Put the battery in and attach the smaller panel on the front and the larger panel on the back of motion by simply clicking it into place.

        2. If motion is not part of the Gigaset elements starter kit, you must now connect motion with base. Open your Gigaset elements app, go to SYSTEM OVERVIEW and click on ADD. Then the app will take you through the additional steps.

        3. In the following we will explain the three ways to install or mount motion:

        Stand assembly:
        If you have a shelf or a cupboard at the corresponding height you can mount motion using the stand. To secure the stand you just click it into place behind the panel. Important: In order to remove the stand, you have to first take out the battery and press the white button in the middle to release the back panel. Then you can press the two brackets together in the middle (klick here for detailed information).

        Mounting on straight surfaces by sticking or drilling:
        Before drilling or sticking we recommend you should think carefully about where you want to install motion. For direct mounting on the wall you can use the enclosed adhesive strips and stick the sensor to the wall.

        Alternatively, you can use the enclosed screws and attach the back panel of motion to the wall. Then you reattach motion to the back panel.

        Mounting in wall corners by sticking or drilling: First, clip the corner piece into the back of motion.

        When using the corner piece you should hold the sensor for a short time in the corner of the wall to see whether it is pointing in the right direction. Please make sure that the front is pointing in the direction of the door (motion must not be aligned horizontally).

        Stick the adhesive strips onto the back of the wall bracket and press motion onto the wall with the sticky side down for about 15 seconds at the place previously determined.

        You will need your drill for drilling and after you are finished you can use the plugs and screws to secure the wall bracket to the wall. Simply use the wall bracket or the corner piece to mark the place for drilling.

      • Video zur Installation des Gigaset elements starter kits

        Hier finden Sie das Video mit einer ausführlichen Erläuterung der Installation des Gigaset elements starter kits.

      • Video zur Installation eines zusätzlichen door Sensors

        Wenn Sie einen zusätzlichen door Sensor installieren wollen, empfehlen wir Ihnen unser Tutorial. Das Video finden Sie hier. Beachten Sie bitte, dass sich der Türsensor aus Ihrem safety starter kit automatisch verbindet. 

      • Video zur Installation eines zusätzlichen motion Sensors

        Wenn Sie einen zusätzlichen motion Sensor installieren wollen, empfehlen wir Ihnen unser Tutorial. Das Video finden Sie hier. Beachten Sie bitte, dass sich der Bewegungsmelder aus Ihrem safety starter kit automatisch mit der base verbindet. 

      • Video zur Installation von siren

        Um siren schnell und unkompliziert zu installieren, empfehlen wir Ihnen unser Tutorial. Das Video finden Sie hier

      • Video zur Installation von window

        Um window schnell und unkompliziert zu installieren, empfehlen wir Ihnen unser Tutorial. Das Video finden Sie hier

      • Where do I mount door?

        To provide that door works properly, please mount it directly above the door handle. Attach it on the side of the door which opens towards you, as shown in the illustration below. Use the adhesive strips provided in the packaging so that door is securely fixed to the door.

      • Where is the best place to mount window?

        So window can distinguish, as reliable as possible, whether or not a window is open, closed or tilted, mount it in the upper corner, on the side with the window handle (see illustration below). For window to be attached securely, please use the adhesive strips, which are included in the set. This is very important, because the sensor must be moved by at least 5 degrees to recognize whether a window is "tilted".

      • Where is the best place to put siren?

        You can install siren anywhere within your home (up to 50 m away from base). After you have connected siren with base, simply plug siren into a functioning power socket. We recommend that you don't install siren too close to the front door, as the siren is stopped by pressing the pairing button and pulling it out of the socket.

      • Where should I install motion?

        When commissioning the Gigaset elements starter kit we recommend that you mount Motion
        - on the wall containing the front door
        - on the side of the door handle
        - at a height of approx. 2.40 m
        - with a clear view of the entrance area
        - in a vertical orientation

        motion must not
        - point in the direction of a window as rays of sunlight can affect the fine sensor technology of the motion detector.
        - be more than 50 m away from base
        - be mounted near heating, air conditioning or a fan, since these devices will also affect the fine sensors
        - be mounted on a vibrating surface (e.g. a speaker or subwoofer) or on a window

        You can mount the motion wall bracket by sticking or drilling and screwing it in. Or you can use the stand for a flexible installation.

        If you mount motion as described above, it can assist you in a number of aspects:

        - It lets you know if one of your loved ones comes home
        - If you suspect a burglary you can check whether someone actually entered the house.

        If you buy an additional motion detector (or your entrance area is set out differently and it is not possible to mount motion as described above), please note the following:
        - motion cannot recognize movement behind doors, walls, cabinets, etc.!
        - Find a different location where motion has a clear view of the area to be monitored
        - motion registers movements at an angle of 90 degrees and a distance up to 12 metres, at a velocity of 0,3 to 3 m/s
        - In this case, motion should also be mounted at a height of approx. 2.40 m

  • P
    • Product information
      • A sensor is offline, why is it?

        If a sensor is shown as offline in the app, it might be for two reasons:


        1.The sensor or the sirens are located outside of the range of base (max 50 m inside buildings). In this case the LED flashes on the sensor.
        2.The sensor battery is flat (does not apply to mains-powered sirens). If you get a message in the app that the battery is almost flat, this is most likely the reason. By clicking on the filter function in the event list you can find this message quickly. In this case the LED on the sensor does not flash.

      • Can I connect my sensors to my Gigaset telephone base?

        No. It is not possible to connect the sensors to the classical DECT base station designed for telephony service. 

      • Can I delete my data from Gigaset elements?

        If you want to delete data which is gathered inside the app, i.e. to improve the clarity, you can simply erase events from the list. Here we will give you more information about this process.

        To make a reset of your Gigaset elements system, i.e. to adjust it individually for a new apartment, you only have to unclaim your base. You can find the necessary steps here. As soon as you have unclaimed the base station you can register it again and set new friendly names for your sensors or modify the configurations for your new home.

        It is also possible to delete all your personal data at Gigaset if you are no longer satisfied with your system. The deletion of your personal data from Gigaset elements works as follows:

        1. Log into the web app and go to EDIT PROFILE.
        2. Click on DELETE ACCOUNT in the lower left corner.
        3. Confirm the process.
        4. You have to enter your password to provide that only you are able to delete your account.
        5. Click on OK.
        6. You´ll get a confirmation via email.
        7. Click on the verification link in the mail to accept the deletion.
        8. Your personal data will be deleted within the next working day.
        During this process your base will also be unclaimed from your account, so now you can sell your Gigaset elements or give it as a present. All events and settings will be erased too. 

      • Can I get my Gigaset elements approved as an alarm system by my insurance company?

        No. The starter kit offers you an increased sense of security at an attractive price. It is an information system to notify you about events at your home. It is not a professional and certified alarm system, so it will not be approved by your insurance company. 

      • Do I have to expect false alarms?

        Gigaset elements only notifies you of an attempted break in, if door recognizes an opening by force. So you don´t have to worry that somebody, who has a key to your home, will trigger an alarm by mistake.

        The door sensor is very sensitive and only sets off an alarm if it senses very strong vibrations similar to a kick against the door. 

      • Do I need to activate Gigaset elements so that it alerts me?

        If you leave your home, door ensures that you will be notified immediately if someone attempts to get through the door by force (using hard punches or kicks) into your home. You don't need to activate anything for door to get alerted. As soon as you leave your home, door will notify you automatically.

        If someone attempts to gain access to your home by manipulating your door lock or through a window, when in fact no one should be at home, you can be notified of this if you activate the away mode under CONFIGURATION. If this is the case, door and window sensors will immediately report to you by email or push message.

      • How can I extend my Gigaset elements system?

        You can already upgrade your starter kit with door and window sensors, motion detectors, an alarm siren and a camera:

         - door is the door sensor: He tells your smartphone, when somebody leaves or enters your home. It also alerts you in the app if somebody tries to open the door violently. If this happens, he emits a noise to draw attention.
        - window is the window sensor. He informs you if a window gets opened, closed or tilted. It also alerts you, if a window gets opened, when nobody should be at home.
        - motion is the motion detector. It detects movements in a room and notifies you, if somebody moves inside your home although you don´t want any company.
        - siren is the alarm siren. If your Gigaset elements system recognizes a break-in, it will release a loud deterrent noise.
        - camera is the new sense for your Gigaset elements system. In case of a notification you are now able to observe the incident immediately via your app. The recording function gives you the possibility to save events in the cloud for later observation.

        In the future Gigaset elements will be constantly expanded by new features and functions to make your life easier. Simply sign up for our newsletter to keep up to date with those developments. 

      • How do I know if a sensor is online?

        If a sensor is online, its LED is off and it will be displayed as online in the app (go to the SYSTEM OVERVIEW in the app, select the sensor and click on HELP to view the status). If the LED is flashing, the sensor is outside the range of base.
        If the sensor's LED is off, but the sensor is shown in the LED as offline, it is very likely that the batteries are flat.

      • How secure is my data at Gigaset elements?

        Protection of personal data is of great importance to us. We conduct our activities in compliance with applicable regulations on data privacy protection and data security. We only collect personal data (f.e. name, address, phone number and email address) if they are needed for a contractual relationship or if you make them available by your own choice (e.g. during the registration process).

        Your data is only passed on to third parties, if it is necessary for the purpose of contract execution or billing.

        For the purpose of using your Gigaset elements, datastreams that flow from the sensors via the base station to the Gigaset elements server environment are recorded anonymously so Gigaset Communications GmbH is not able to link certain people to their system use.

        Please also note our detailed rules concerning data protection as well as our terms of use. 

      • How sensitive are the sensors to external influences?

        The sensors work reliable within these parameters:

        - Between 20% and 75% humidity
        - Between 5 and +45 degree Celsius operating temperature

        Gigaset elements´ sensors are not protected from spray water; permanent exposure to humidity or cold might damage them as well. So they should not be used outside or in moist areas. 

      • How strong is the radio transmission exposure?

        The wireless sensors are usually in an almost-off mode and only activate the radio channel for a short period of time, for example if data has to be transferred.

        Because of the DECT-ULE standard an insignificant amount of emission occurs within these transfer times, which furthermore lies far below the legal limit of 2 W/kg. 

      • How will I be informed about incidents in my home?

        You can receive push notifications on your smartphone or have emails sent to your address. You can also take a look at your smartphone app or log in to your personal section anytime: https://my.gigaset-elements.com 

      • I have started an update, what do I do now?

        Once you've started an update you don't need to do anything else. Updating the base station usually takes a few minutes, updating the sensors can take between 15 and 30 minutes (since it is transmitted wirelessly).

        You can see in your event list, when an update has been completed. Please note that door and window need to be calibrated after a successful update.

      • Is it possible to use Gigaset elements´ sensors in humid areas?

        window, door, motion and base are not protected against spray water, so we can´t recommend to use them in moist areas. Persistent humidity might also damage the sensors. 

      • My battery is almost flat, what should I do?

        If your system shows you that the battery in a sensor is almost flat, please change it for an original Gigaset battery.
        Alternatively, you can use a lithium CR-123A 3V battery. These are available in the most electronics shops. The following batteries have been tested by the Gigaset elements team and can be used with our products. Recommended are

        Duracell camera battery 123, CR17345, 3.0V, 1400mAh
        Panasonic lithium CR123A, 3V, 1400mAh
        Panasonic CR123A / CR123 / CR17345 lithium battery, 3V, 1400mAh
        Energizer EL 123 AP CR 17345 1400mAh

        and others.

        Should your battery become flat due to a technical fault significantly earlier than the expected average life span of one year, please contact our Customer Services. We will do our best to help you here.

      • What are the differences between home, away and custom mode?

        To improve your control over the system you´ve got the possibility to choose between the three modes Home, Away and Custom. Simply go to your CONFIGURATION and choose the required mode from the operating interface; they differentiate in the following features:

        In the home mode your sensors give you regular updates on their status or can notify you as soon as their condition changes. You can also get push notifications for homecoming events or updates of the system status. Your app only switches to alert mode if a suspected break-in is detected; optionally you can activate your siren to go off in this case.

        If there is nobody at home over a long period of time, you can activate the away mode. During this time you´ll get instant notifications for every single event at your home. While your Gigaset elements system is in away mode, every movement will be classified as an irregularity and causes the screen to change to alert mode. You can also trigger siren for this mode; so it will release its alert sound automatically in case of a detected movement.

        The custom mode allows you to freely configure your sensors to adjust your system until it fits your specific needs. With this mode you can determine precisely, in which cases a sensor should give you a response on its status. And you can set, which changes in a sensor´s state should trigger the alarm. You can also activate siren separately for alerts here.
        To configure the custom mode you have to choose the third area of the operating interface in your CONFIGURATION; a new point called SENSORS adds to the menu. If you click on EDIT you are able to adjust three parameters for every sensor and each of its states:

        1.OFF: The sensor doesn´t send you any notifications (Changes of status are shown in the event list). 2.NOTIFICATION: The sensor notifies you about every change of state via push message.
        3. ALARM&NOTIFICATION: Every change of status triggers the alarm and you´ll get a push notification about the incident.

      • What can I do to increase the security of my Gigaset elements system?

        The protection of your system and your personal data are of great importance to us. To provide the highest possible level of security you should consider following these points:


        1. All updates concerning the app, the base or one of the sensors should be done immediately.
        2. You should only operate an encrypted WiFi at home, with a password as complex as possible.
        3. Furthermore you should at least meet our requirements when choosing a password for Gigaset elements; or even try to exceed them.
        4. Your chosen password should not be stored in plaintext under any circumstances.
        5.You should change your password at regular intervals.


        By following these steps you can help to improve the safety of your Gigaset elements system to a maximum. 

      • What is the expected batteries service life?

        This depends on the activity in your home. With an average use you can expect the batteries to last for approximately 2 years.

        As soon as a sensor is disconnected from base it tries to reconnect itself. If this happens often or takes a while, it can reduce the battery life. Regarding this the first delivered sensors had a bug in the firmware. This bug has been fixed with the update from November 19th 2013 with the result that the sensors should remain firm with base.

      • What is the function of the LED on the sensors?

        The LED on the sensors is switched off during operation to save power. If it is flashing, it means that the sensor is too far away from the base station or not connected to base (either because it is offline or if the sensor is not connected to the base station).

        The sensor LED also indicates the progress of the login process with base: if you hold down the pairing button on base as well as the one on the sensor simultaneously, both base and the sensor start to flash. When the flashing stops, you know that the sensor is logged in to base.

      • What should I do after a successful update?

        After a successful update the sensor or your base station is up to date. If you have carried out an update of door or window, it must now be set up again. This can be done from the system overview in the app:
        - First click on the sensor that has been updated and click on SET UP. Then simply follow the instructions in the app.

      • When I move, can I simply take my Gigaset elements with me?

        Yes. When you move you can connect base to your internet router the same way as before. Your sensors stay connected despite your moving. We still recommend to set up your sensors once again to make sure that they provide you with information as reliable as before.

        Please also consider that you can´t reuse the adhesive strip when adjusting door, window and motion in your new home. Let us know and we will send you new strips for free. 

      • When exactly do I receive homecoming events?

        To make sure that you can always find out when someone arrives at home, you can set up push messages and emails for this event under CONFIGURATION. Your Gigaset elements reports that someone has just come home, if door first detects a door opening and then motion detects a movement in the hallway (with up to 3 minutes between the opening of the door and detecting motion).

        If someone opens the door to a visitor, no homecoming message is sent. You will also not receive a homecoming message if you have only just left your home. Homecoming messages are only sent if no movement has been registered at home for at least 5 minutes prior to the opening of a door.

        You have several door and/or motion detectors?

        "Door open + movement (within 3 mins) = homecoming" applies to all combinations of door and motion detectors (if in the previous 5 mins no movement has been detected at home). 

      • Where are the servers of the Gigaset elements cloud located?

        To provide the highest security for your Gigaset elements system and the referring data, the cloud servers are located at a provider in Germany. This host guarantees data security and data privacy under the German data protection law. 

      • Where will I be informed about news and topics concerning Gigaset elements?

        You can sign up to our newsletter, which keeps you informed about Gigaset developments on a regular basis. Just click "Newsletter" in the footer and enter your email address.

        In addition you have the opportunity to follow us on Facebook and Twitter. 

      • Which In-App packages are available and what advantages do they offer?
      • Why do I have to click the base and sensor pairing buttons at the same time?

        Our main target is to ensure that your Gigaset elements is as safe as possible. To guarantee that only you can connect your sensor with your base in your environment, it´s inevitable that you click the base and the sensor pairing button at the same time. Please consider that sensor and base station shouldn´t be more than two arm-lenghts away from each other.

      • Why do I have to install door and window?

        In order to be able to report a door or window opening or closing correctly, door and window have to know their base. By confirming once in the app, that the door and window are closed, you inform the sensor that this is the starting point. In specialists jargon this process is called calibration. Subsequent to this installation of door and window they can now correctly differ between opening and closing. 

      • Window/door won't set up, now what?

        If you are adding a new door or window sensor to your Gigaset elements or want to set up the door sensor in your starter kit, you have to set this up in the app:

        1. In order to set up door or window, the sensor has to be in the correct position on the door or the window (for at least one minute before the setup procedure is started in the app).
        2. You will be asked by the app to open the door or the window. If your window or door is open at this time, close it and open the window/the door again immediately afterwards.
        3. Then you will be asked to close the door or the window. After you have done this, click on the button at the bottom of your app screen.

        It didn't work? Check if

         - the sensor is online (if the LED on the sensor flashes, the sensor is offline)
        - the battery is inserted in the sensor •whether the sensor has already been on the door/window for a minute before you started the setup
        - this is the correct sensor (if you're in the process of setting up multiple sensors)
        - it may work with the web app instead of the smartphone app (or vice versa)

        You are still having difficulties?

        Please contact our Customer Services and describe the problem in as much detail as possible. The following information will be helpful:

        - which app (Android, iPhone, Web app) you tried
        - product name of your smartphone and version of your smartphone operating system (if applicable)
        - version of your Gigaset elements app (if applicable)
        - internet browser and version used (if applicable)
        - your computer's operating system (if applicable)

  • R
    • Rule Store
      • What possibilities does the Rule Store offer?

        The Rule Store allows you to set up individual rules for your home. This way the Rule Store helps you to automatize various procedures in your home. You´re not only able to create simple rules like the automatic switching of a plug in a case of motion detection; i.e. a lamp that is steered by a plug could be turned on automatically as soon as a motion is registered in the hallway. Moreover you are capable to freely arrange very complex scenarios, which could also be steered without a smartphone – by using a button. For instance you could set up a rule that automatically switches to the Away mode on working days between 10 am and 5 pm, also turns off any plug in the house and activates the siren during this time; in addition you could extend the rule to be easily undone with a simple click on your button.
        There are already some prearranged templates available when you start the Rule Store for the first time. These should help you to find easier access to the system. Generally all rules work based on the same formula: You choose an event, a sensor or another element of your system as a trigger, which starts a specific action at a predefined moment over a certain period of time.

        Please be aware that the Rule Store is still running in an experimental beta phase; some features might not be available at the moment or need some sort of fine-tuning. If you encounter problems or failures concerning this matter, we would be glad to receive your feedback. Simply contact our customer service to share your experience with us. 

  • S
    • Set up
      • Can I get Gigaset elements working on my own?

        Yes. The installation process is designed to allow every user to set up the starter kit independently at home - in less than half an hour. If you would like to add sensors to your Gigaset elements system, you can connect them to your base in just a few steps. Should you need help, please don´t hesitate to contact us directly. 

      • How do I install the starter kit at home?

        The starter kit includes the base station, a door and a motion sensor. The door sensor is mounted to the inner surface of the front door - without drilling or screwing. The motion sensor is placed in the hallway, at an angle to the front door and recognizes from this position, if somebody actually entered the apartment after opening the door. You can either use the attached adhesive strip, the stand or screw it to the wall. The base station is connected to the Internet router via LAN cable and shall therefore be located nearby.

        A corresponding manual which is part of the starter kit leads you through the installation from the beginning to the end.

  • T
    • Troubleshooting
      • How do I know that base is online?

        Your base station is online when all three lights (LEDs) light up. If this isn’t the case, you can find out here what the reason could be. You can also look under SYSTEM OVERVIEW in the app to see if base is online. Simply click on base and then on HELP.

        If a sensor is online, its LED is off. If the LED is flashing, the sensor is outside the range of base. If the sensor's LED is off, but the sensor is shown in the LED as offline, it is very likely that the batteries are flat. 

      • My base is offline, why?

        There can be several reasons for receiving a message that your base is offline. If you're at home, go to your base station, where you can see what the problem is by a simple look at the LEDs:

        - All 3 LEDs are off: base has no power. If this is the case, make sure that the network cable is correctly attached to the power socket.

        - The top LED is lit up, the middle LED is flashing slowly (1x per sec): base is not connected to the Internet. Check that the LAN cable is connected with base correctly and your Internet router.You should also look up, whether your Internet connection is working in general.

        - The top LED is lit up, the middle LED is flashing quickly (2x per sec): An Internet connection is available, but it is not possible to connect to the cloud. This might be caused by an activated firewall. As an Internet-based system, in exceptional cases it cannot be completely ruled out that the Gigaset elements server is unavailable. If this is the case, you will be informed under Current.

      • The activation of base does not work, why?

        Are you having difficulties with the synchronisation of base and your account? We hope that we can help you further with these tips.

        1. Power and Internet connection​:
        The main requirement for connecting base with your account is, that it has power and is connected to the Internet. Before you press the pairing button on base and enter the activation code in your app, please check if the LEDs on base are as follows:

        - The top LED is lit: This means that base is supplied with power.
        - The middle LED is lit: This means that base is connected to the Internet.
        - The bottom LED flashes slowly. This means that base is not yet connected with your account.

        The top LED is not lit up? Check if the power supply is connected properly with base and power socket?

        The middle LED is flashing? Then base is not connected to the Internet. Check whether or not the LAN cable is correctly connected with your router and base and check whether something is wrong with your home Internet connection by using your computer or smartphone.

        Now the bottom LED should flash slowly and the upper and middle LEDs are lit up.



        2. Ready for synchronisation: ​ When you have reached this point, you have to play an active role. After you have logged into the Gigaset elements app using your email address and password, you will be prompted in the app to press the pairing button on the base station (this is located directly above the 3 LEDs). Press it and release it again. Then click on NEXT. After you have done this, please check the LEDs again: •The upper and middle LED lights should both still be lit up

        - The lower LED should now flash more quickly (several times per second): this means that base is ready for synchronisation and thus for the entering the activation code The lower LED is not flashing, even though all of the requirements described above have been met and you have pressed the pairing button? Then please report this problem to our Customer Services and indicate the activation code from base in your message.

        3. Entering the activation code: ​

        Now you will be prompted by the app to type the 10-digit base activation code into the app. It only consists of numbers and capital letters. You can find it on the back of base. Enter the code and click on NEXT.

        Caution: For security reasons base is only ready to login for 90 seconds after pressing the pairing button. Therefore make sure you have entered the activation code and clicked NEXT in the app within this time. If you have entered the activation code incorrectly 5 times, you can try again after 30 minutes.

        You get an error message? A possible cause is that base is already connected to a different account. This can be the case, for example, if you want to set up a used product and the previous user has not logged base out from his account. In this case please notify our Customer Services and ask to unlock this base station. Please provide the activation code in your message and provide evidence to prove without doubt, that you are the legitimate owner of this base.

        4. Tips & Tricks: ​

        There is just no way to avoid it entirely: Sometimes something goes wrong somewhere. In some cases, it helps to unplug base and then plug it back in again after 5 minutes and try synchronisation again.

        Or you can try synchronisation using the smartphone app instead of the Web app or vice versa. If one of these two tricks works, we would of course still like to hear your feedback so that we are able to fix the problem.

        5. It just won´t work:

        We are sorry that you are still not able to use your Gigaset elements. Please feel free to contact our colleagues at Customer Services and describe as precisely as possible whenever there is a problem. Please enter the activation code of your base in the message. In general, the more information you can give us, e.g. smartphone model used, operating system and version of your smartphone/PC, Internet browser used and version (if you have used the Web app), the more we can help you.

  • U
    • Update
      • There is an update available for a sensor, how do I start it?

        You will find out if an update is available for a sensor or the siren in two ways:

        1. Under EVENTS you will see the entry that an update is available for a sensor or siren
        2. Under SYSTEM OVERVIEW you can see if a sensor has an orange symbol attached. If you click on this sensor and the "Update" option appears, there is an update available for this sensor.

        To start an update for a sensor, go through the following steps:

        1. Go to SYSTEM OVERVIEW
        2. Click on the sensor marked in orange
        3. Click on UPDATE

        The sensor update can take up to 10 minutes. You will be informed by push message, when the update has been completed. Make sure you have activated push messages for system status messages under CONFIGURATION. Alternatively you can also see if the update has been completed under EVENTS in the app. Please note that you can only carry out one update at a time.

        It didn't work? Make sure that no other update is currently being carried out and that the sensor is online and try again after waiting a short time. If this still doesn't work, our Customer Services will be happy to help you.

        Important note for updating door and window: After the update of door or window has been completed, the sensor must be set up again, so that it continues to work correctly. 

      • There is an update available for base, what should I do?

        You will find out if an update is available for base in two ways:

        - Under EVENTS you can see the entry "Update available for base"
        - Under SYSTEM OVERVIEW you can see that base has an orange symbol attached.
        - Click on base: If you see the option UPDATE in the box, an update is available for base

        To start the base update, go through the following steps:

        1. Go to SYSTEM OVERVIEW
        2. Click on base
        3. Click on UPDATE

        The update didn't work? Try again or unplug the power plug from base and plug it in again after 30 seconds. Then try again. If that still doesn't work, you can contact our Customer Services here.

      • There is an update available for camera, how do I start it?

        You will find out if an update is available for camera in three ways:

        1. Your “All is good”-smile turns into an orange symbol to indicate, that your system needs care
        2. Under EVENTS you will see the message, that an update is available for camera
        3. Under SYSTEM OVERVIEW you can see if camera has the orange symbol attached. If you click on this symbol and the UPDATE option appears, there is an update available for this sensor. Simply go through the following steps to start the update:

        1. Go to SYSTEM OVERVIEW
        2. Click on the icon marked in orange
        3. Click on UPDATE

        The sensor update can take up to 10 minutes. You will be informed by push message, when the update has been completed. Make sure you have activated push messages for system status messages under CONFIGURATION. Alternatively you can also see if the update has been completed under EVENTS in the app. Please note that you can only carry out one update at a time.

        It didn't work? Make sure that no other update is currently being carried out and try again after waiting a few minutes. If this still doesn't work, our Customer Services will be happy to help you. 

      • There's an update available for button or plug, how do I start it?

        You will find out if an update is available for button or plug in two ways:

        1.Under EVENTS you will see the entry that an update is available for a sensor or siren
        2.Under SYSTEM OVERVIEW you can see if a sensor has an orange symbol attached. If you click on this sensor and the "Update" option appears, there is an update available for this sensor.

        To start an update for a sensor, go through the following steps:

        1.Go to SYSTEM OVERVIEW
        2.Click on the sensor marked in orange
        3.Click on UPDATE The sensor update can take up to 10 minutes. You will be informed by push message, when the update has been completed. Make sure you have activated push messages for system status messages under CONFIGURATION. Alternatively you can also see if the update has been completed under EVENTS in the app. Please note that you can only carry out one update at a time.

        It didn't work? Make sure that no other update is currently being carried out and that the sensor is online and try again after waiting a short time. If this still doesn't work, our Customer Services will be happy to help you. 

Téléchargements

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Manuals
  • Gigaset elements alarm system S/M/L Mode d'emploi (version abrégée) fr it nl

Firmware
Software

Accessoires

Avec ce capteur, plus aucune fenêtre ne reste sans surveillance.
49,99 €
Ne laissez plus vos fenêtres sans surveillance. Grâce au système d'alarme Gigaset elements et au capteur window, vous êtes informé par l'application dès que votre fenêtre (classique ou oscillo-basculante) a été ouverte. Ainsi, vous saurez toujours si tout se passe bien à la maison lorsque vous êtes en déplacement.

Reconnaît l'état actuel de votre fenêtre (classique ou oscillo-basculante)
Vous informe immédiatement si une fenêtre a été ouverte
Installation sans fil sans perçage (Plug&Play)
Fonctionnant sur batterie (durée de vie de la batterie approximativement 1-2ans, selon l'usage)
Compatible avec les systèmes d'alarme S, M et L Gigaset elements

+ Application sur smartphone + Accès gratuit au cloud
Le détecteur de fumée qui vous avertit immédiatement lorsqu'un dégagement de fumée est détecté dans votre maison.
69,99 €
En cas de dégagement de fumée, le capteur Gigaset elements smoke vous alerte immédiatement en déclenchant un puissant signal sonore. Vous êtes également informé instantanément via l'application Gigaset elements. Si votre installation comprend la sirène Gigaset elements, celle-ci sonnera également.

Fonctionne avec le système Gigaset elements
Signal d'alerte puissant
Fonctionne aussi sans connexion Internet
Une batterie d'une durée de vie de 10 ans
Zone de surveillance de 60 mètres carrés et allant jusqu'à 6 mètres de hauteur
Détection intégrée de la saleté
Affichage LED pour les rapports d'alarme et de défaut
Installation sans fil, sans perçage (plug+play)
Compatible avec les systèmes d'alarme S, M et L Gigaset elements

+ Application sur smartphone + Accès gratuit au cloud
Simuler votre présence avec la prise intelligente ""smart plug"".
49,99 €
Grâce aux prises intelligentes Gigaset, vous pouvez utiliser l'application pour allumer et éteindre tous vos appareils électriques, de la lampe à la télévision, alors que vous n'êtes pas chez vous afin de simuler une présence. Vous pouvez aussi les programmer afin que vos lampes s'allument automatiquement lorsque quelqu'un se déplace dans la pièce.

La prise intelligente Gigaset est compatible avec les capteurs du système d'alarme Gigaset elements
Vos appareils peuvent être activés même en votre absence
Activation et désactivation manuelle possible
Réglage de la minuterie
Compatible avec les systèmes d'alarme S, M et L Gigaset elements

+ Application sur smartphone + Accès gratuit au cloud
En rupture de stock
Bouton sans fil pour votre système d'alarme Gigaset elements.
39,99 €
Ce bouton vous donne un contrôle complet sur le système d'alarme Gigaset elements, même sans votre smartphone. En appuyant simplement sur le bouton, vous pouvez activer ou désactiver l'alarme. Vous pouvez aussi allumer et éteindre vos appareils domestiques sans aucune difficulté s'ils sont connectés à la prise intelligente Gigaset.

Il vous permet de contrôler votre système Gigaset elements d'un simple clic, sans utiliser votre smartphone
Peut être programmé en utilisant l'application Gigaset elements
Chaque bouton peut être configuré individuellement
Plusieurs dispositifs peuvent être gérés via l'application
4 types de clics pour activer différentes commandes (courte, longue, très longue, double)
Le bouton Gigaset peut être utilisé comme bouton d'alarme (par exemple, la sirène peut être déclenchée lorsqu'on presse le bouton
Fonctionne sur batterie ( durée de vie de la batterie approximativement 1-2ans, selon l'usage)
Compatible avec les systèmes d'alarme S, M et L Gigaset elements

+ Application sur smartphone + Accès gratuit au cloud
Le dispositif qui sécurise vos portes.
49,99 €
Ne laissez plus vos portes sans surveillance ! Le système d'alarme Gigaset elements permet de faire instantanément la distinction entre une porte ouverte normalement et une tentative d'intrusion.

L'alarme sonne si une tentative d'ouverture violente est détectée sur une porte (si la sirène d'alerte Gigaset est installée)
L'application vous prévient instantanément
Installation sans fil sans perçage (plug&play)
Fonctionne sur batterie ( durée de vie approximative de la batterie 1 - 2 ans, en fonction de l'usage)
Compatible avec les système d'alarme S, M, et L Gigaset elements

+ Application sur smartphone + Accès gratuit au cloud
Un complément idéal pour votre système d'alarme Gigaset elements, conçu pour les grands appartements et les maisons.
49,99 €
Le détecteur de mouvement améliore le système d'alarme Gigaset elements dans toutes les pièces. Les mouvements humains sont détectés par le détecteur de mouvement infrarouge.

Sécurise une pièce supplémentaire
Capteur de mouvement infrarouge - Usage intérieur
Détecte les déplacements humains (présences normales ou intrusions) dans sa zone de contrôle (animaux de moins de 25 kg non détectés)
Installation sans fil sans perçage (Plug&Play)
Fonctionnant sur batterie (durée de vie de la batterie : approximativement 1-2 ans, selon l'usage)
Compatible avec les systèmes d'alarme S, M et L Gigaset elements

+ Application sur smartphone + Accès gratuit au cloud
Déclenchement de l'alarme en cas de suspicion d'intrusion (100 dB)
Désactivation depuis l'application et/ou arrêt automatique après 90 secondes
Se branche directement sur une prise électrique
Information en temps réel sur votre smartphone via notifications push ou via e-mails.
Connexion DECT ULE (Ultra Low Enery) sécurisée avec les autres capteurs et faible consommation d’énergie 
Mises à jour sans fil via l'application Gigaset elements
Non incluse dans le Pack Sécurité

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