Assistance pour Gigaset DX800A

Gigaset DX800A
Bienvenue sur la page d'assistance du Gigaset DX800A. Au sein de cette rubrique, vous trouverez des répons plues aux questions less fréquentes. Des manuels utilisateurs, ainsi que des logiciels et micrologiciels à télécharger. Vous trouverez également des tutoriels vidéos, qui vous aideront dans vos installations. Dans le cas d'un produit défectueux, vous pouvez enregistrer votre Gigaset DX800A afin qu'il soit réparé. De plus, vous trouverez des accessoires pour votre Gigaset DX800A. Si vous souhaitez vérifier avec quels produits votre Gigaset DX800A est compatible, retrouvez l'intégralité de la liste ci-dessous. Enfin, vous pouvez également comprendre apprendre comment enregistrer votre Gigaset DX800A avec d'autres périphériques.

Réponses aux questions les plus fréquentes

Vous avez des questions concernant un produit Gigaset ? Trouvez les réponses ici.

Top 10 FAQs

  • First steps for troubleshooting
  • How can I configure a VoIP connection?
  • Set-up of a Telekom All-IP connection for Gigaset DX800A on a Fritzbox
  • Set-up Telekom All-IP connection for Gigaset DX800A on a Fritzbox - Quick Start Guide
  • Notes on operating a Gigaset phone on the analog telephone connection of a router or modem

    If you operate your Gigaset on the telephone connection of a router/modem, make sure that you have noticed the following points:


    • Use the phone cable from the Gigaset packaging.
    • If the router or modem does not have a phone jack, it is necessary to use the enclosed phone cable or the enclosed phone adapter of your router/modem.
    • Connect the cable to the router`s phone jack / phone port / FON port.
    • Please check if your telephone data (internet telephone number, provider-profile, …) for the used telephone connection in the router/modem were entered correctly.
    • Please make sure that your internet connection is working.


    If the problem persists, please contact your provider.

  • Notes on Caller ID (CID)

    By default, the number of the caller is shown in the display of your Gigaset telephone. You do not have to make any other settings on your Gigaset telephone. However, if the caller's number is not displayed, this can be due to the following:

    - You have not ordered CID from your network provider or
    - Your telephone is connected through a PBX that does not transmit all information.

    Is your telephone connected through a PBX/gateway?
    You can establish this by checking for an additional device connected between your telephone and house connection, e.g., a PBX, gateway etc.
    In most cases, simply resetting this device will remedy the situation:
    - Briefly disconnect the power plug of your PBX.
    - Re-insert the plug and wait for the device to restart.

    If the caller number is still not displayed:
    Check the CID settings of your PBX and activate this function if necessary. In the user guide for the device, search for the term "CID" (or an alternative term such as "phone number transmission", "caller ID", ..).

    If necessary, contact the device manufacturer. If this does not resolve the problem, it is possible that your network provider does not support the CID service for this number.

    Have you ordered the CID service from your network provider?
    Check whether your provider supports Caller ID (CID) and that the function has been activated for you. If necessary, contact your provider.

  • The conversation breaks off after approx. 2-3 minutes. How can I solve the problem?
  • Notes on operating a Gigaset IP base or GO-box via LAN cable on a router or modem.

    If you own a Gigaset IP Base / Gigaset GO-Box and it is connected to your router/modem via LAN cable, please check the following steps:



    • Use the LAN cable from the Gigaset packaging.
    • Connect the Gigaset base via LAN cable to the router (e.g. to LAN1). Please note: The blue LED of the Gigaset base must flash!
    • Please make sure that your internet connection is working. A working internet connection is required for telephony.
    • Please make sure that your telephony data (internet telephone numbers, provider-profile, …) is only entered in Gigaset base. If telephony data is also entered in the router, please delete it! Please note: Often an error message is displayed when telephony data is entered wrong (e.g. “Provider registration is not possible” or “Server not available”.
    • Furthermore each handset must be associated with the correct send connection and receive connection. Please check this by holding down the green button and selecting the first IP connection. Afterwards you have to press the green button briefly and dial a telephone number. In case of an error message such as "Connection is not established", please contact your provider.
    • If either you can only hear your call partner or your call partner can only hear you, change the STUN-settings in the web configurator of the base (activate if disabled and vice versa). If a call is possible afterwards, configure the send connection for all registered handsets.
    • If no call is possible after that, you can check your VoIP-line by echo test via Gigaset.net. The echo-service is available at the following telephone number: 12345#9 . After an announcement the echo-service will send back(directly as an echo) the voice data received from you. Please contact your provider if the echo test is okay.
  • Information on operating Gigaset VoIP telephones behind various routers with NAT (short version)
  • How can I connect the PC with the telephone's Web configurator?

    Prerequisites: A standard Web browser is installed on the PC e.g., Internet Explorer version 6.0 or higher, or Firefox version 1.0.4 or higher. The phone and PC are directly connected with each other via a router. The settings of any existing firewall installed on your PC allow the PC and phone to communicate with each other.

    There are two ways of connecting your PC to the Web configurator on the Gigaset:

     

    1. Via the phone's IP address in the local network

    Establish the current IP address of the phone. It is displayed when you open the following menu:

    • Menu-Settings-System-Local Network (enter PIN)

    Your phone's IP address can change if you have activated dynamic IP address Assignment

    • Launch the Web browser on your PC.
    • Enter http:// and the telephone's current IP address (for example:http://192.168.2.2) into the address field of the Web browser.
    • Press the return key.

    A connection is established to the phone's Web configurator.

    Warning:
    If one of the four parts of the IP address contains leading zeros (e.g., 002), these zeros must not be entered in the Web browser address field. Otherwise, the Web browser will not be able to establish a connection to the Web configurator.
    Example: The IP address 192.168.002.002 is displayed on the phone. 192.168.2.2 should be entered in the address field.

    2. Via the Gigaset configuration service, if the phone and PC are connected to the Internet

    Prerequisite: Your PC and phone are connected to the Internet.

     

    • Launch the Web browser on your PC.
    • Enter one of the following URLs into the Web browser's address field:

    www.gigaset-config.com
    www.gigaset-device.com

    • Press the return key.

     

    You will receive a message stating that the connection has been forwarded to phone.
    If several Gigaset phones can be reached via your Internet connection, you are asked which of these phones you would like to be connected to.
    After successfully forwarding the connection, the Web configurator's Login page is displayed in the Web browser.

     

    Please note:
    The connection between the PC and the Web configurator is a local connection (LAN connection). The Internet is only accessed to establish the connection.

toutes les FAQ par sujet

  • B
    • Bluetooth
      • Bluetooth accessory cannot be registered to the Gigaset base station?

        Please check, whether the Bluetooth accessory supports one of the given protocols, which are supported by the Gigaset:

        • headset profile (for Bluetooth headsets)
        • handsfree profile (for Bluetooth headsets)
        • serial port profile (for PC connection)
        • OBEX (send/receive vCards)

         

        When the Bluetooth accessory was installed already, please delete the registration from the handset:

        • Bluetooth Menu
        • Known Devices
        • Select the accessory, e.g. a headset
        • Options
        • Delete Entry

         

        If it is again not possible to register the accessory to the base station, please check, whether the accessory supports a reset-function, and execute it. Please pay attention that perhaps previous settings will be deleted in the accessory.

         

        If you would like to use a headset already registered to another device (e.g., to a mobile phone) with your desktop phone, please deactivate this connection before you start the registration process.

         

      • For which purposes can I use the integrated Bluetooth functionality?
        • Connecting Bluetooth headsets
        • Exchanging address book entries (as VCards) with another Bluetooth device (e.g. mobile, PDA)
        • Synchronizing contacts from the PC to the address book of the Gigaset and download of ringer-tones or pictures using the QuickSync Software
        • Link2Mobile
      • How can I accept a call on a headset?

        Prerequisite: Bluetooth is activated; a connection has been established between the Bluetooth headset and the handset.

        • Press the talk key on the headset or the function key Headset on the desktop phone.
        • Only press the talk key on the headset when the headset rings; this can take up to 5 seconds. 

        You can program the function key on the

        desktop phone manually.

        For further details about your headset, see

        the accompanying user guide.

      • How can I continue a call on a headset?

        Prerequisite: Bluetooth is activated; a connection has been established between the Bluetooth headset and the desktop phone.

        • Press the talk key on the headset.

        It may take up to 5 seconds to establish a connection to the desktop phone.
        For more information, see the headset's user guide.

      • How can I program the function "headset" to one of the six function keys to accept or pick up a call with the connected headset?

        You can program the six function keys on the

        right-hand side of the desktop phone and

        the display keys (in idle status). You can

        assign a phone number (quick dial) or a

        desktop phone function to each of these

        keys and change the assignment.

        The number is then dialled or the function

        started by simply pressing a key.

        To program the function "headset" to one of the six function keys, press and hold the display/function key

        until a list of possible key assignments is

        displayed. Select the function "headset" in the list and press OK. 

      • How can I register a Bluetooth device(Headset/Mobile phone/Data Device) to the Gigaset?

        Before you can use your Bluetooth devices, you must first activate Bluetooth and then
        register the devices to the desktop phone. To use the phone numbers, dialing codes
        (country and area code) must be stored on the desktop phone.

        Activating/deactivating Bluetooth mode

        • Menu
        • Bluetooth
        • Activation
        • Select and press OK to activate or deactivate Bluetooth mode


        When the desktop phone is in idle status, the icon in the header indicates that Bluetooth mode is activated. As soon as Bluetooth is activated, your desktop phone is visible to all Bluetooth devices
        in the receiving range and can communicate with all of the devices included in the Known Devices list.

        Registering Bluetooth devices
        The distance between the desktop phone in Bluetooth mode and the activated Bluetooth device (headset or data device) should be no more than 10 m.

        • Menu
        • Bluetooth
        • Search for Headset / Search for Mobile phone / Search for Data Device


        The search can take up to 30 seconds. Once the device has been found, its name or address is shown on the display.

        • Press the display key “Options”.
        • Trust Device
        • Select and press OK.
        • Enter the PIN of the Bluetooth device to be registered and press OK.


        Generally you can enter a PIN of your choice for a data device. Subsequently, you must enter this PIN in the data device, too. Enter the preset PIN for the headset (usually:0000). For further information, please refer to the headset user guide. The device is saved in the list of known devices.

         

        Please note:

        You can operate headsets on your handset that have the headset or handsfree profile. If both profiles are available, the handsfree profile is used to communicate.

        It can take up to five seconds to establish a connection between your desktop phone and a Bluetooth headset. This applies both when a call is accepted using the headset or transferred to the headset, and when a number is dialed from the headset.

        If you would like to use a headset already registered to another device (e.g., to a mobile phone) with your desktop phone, please deactivate this connection before you start the registration process.
        The known devices list can only contain one Bluetooth headset. If you register a second headset, the first one is deleted from the list.
        If the list already contains six entries, the last device to be entered is deleted during the subsequent registration process.
        Exception: The headset entry is only overwritten by a new headset and a headset only overwrites the headset entry.

      • How man Bluetooth devices can be managed by the Gigaset DX600A ISDN, DL500A and DX800A all in one?

        The Gigaset supports 2 Bluetooth connections

        in parallel (Bluetooth headset and OBEX transfer/or PC connection)

         

        You

        can register 1 Bluetooth headset to the Gigaset. You can also register

        up to 5 data devices (e.g. PC, PDA, mobile phone) to send and receive

        directory entries as vCards or exchange data with the computer.

      • How to connect a Gigaset with the PC using a Bluetooth connection?

        The connection between your PC and the Gigaset depends on your Bluetooth device at the PC.

        To get a connection to the Gigaset it is necessary to activate the Bluetooth function at the base station.

        Then start your Bluetooth software at your PC and search for new Bluetooth devices. The Gigaset will be shown, preconditioned it is in the radio radius of max. 10 meters to your PC.

        After the PC has found the Gigaset you have to enter a security code. As a rule you get several possibilities for the security code. Please select the on which offers you to enter the code manually. Then enter a code, like 0000. Right now a window appears in the base station which prompts you to enter the code. Please enter here the same code as you selected before: 0000

        The pairing now has finished.

         

         

      • Is it possible to initiate a call directly from the Bluetooth headset?

        Yes, it is possible to dial the last dialed number from redial list (re-dialling).

         

        Please note: The Bluetooth headset must also support this functionality. For further information,

        please refer to the headset user guide.

      • Is it possible to use Bluetooth headset and a corded headset simultaneously?

        If a Bluetooth headset is registered and a corded heaset is plugged in, the corded headset cannot be used.

      • The same Bluetooth accessory cannot be registered again to the Gigaset base station?

        Please deregister other devices which were possibly registered to the Gigaset before.

        • Bluetooth Menu
        • Known Devices
        • Select the accessory, e.g. a headset
        • Options
        • Delete Entry

         

        If it is again not possible to register the accessory to the Gigaset, please check, whether the accessory supports a reset-function, and execute it. Please pay attention that perhaps previous settings will be deleted in the accessory.

      • Which Bluetooth headsets are recommended?

        Whether Bluetooth® devices can communication with each other is a profile question. It is important that they support and use the same Bluetooth® profile for different functions.

        The Gigaset supports the Headset Profile and Handsfree Bluetooth profil for communication with a headset. 

        You can operate headsets on your handset that have the Headset or Handsfree profile. If both profiles are available, the handsfree profile is used to communicate.

        Known BT-Headsets that do not work correctly with S810H, S820H and SL400H:
        - Jabra Wave BT 3.0 (100-93050000-60)

         

         

      • Which Bluetooth profiles are supported by the Gigaset?

        Whether

        Bluetooth® devices can communication with each other is a profile

        question. It is important that they support and use the same Bluetooth®

        profile for different functions.

         

        The Gigaset support the following Bluetooth® profiles:

         

        • Serial Port Profile (SPP) for data communication with a PC.
        • Headset Profile and Handsfree profil for communication with a headset.
        • OBject EXchange Profile (OBEX) for the transfer of address book entries (vCards).

         

  • C
  • E
    • E-mail notification
      • A message occurs in the display when connecting to the incoming e-mail server. What can I do?

        The following problems may occur when connecting to the incoming e-mail server. The messages are displayed in the display for a few seconds.

         

        Prerequisites: Your base is connected to the Internet.

         

        E-mail server inaccessible

        The connection to the incoming e-mail server could not be established. This may have the following causes:

        • Incorrect entry for the name of the incoming e-mail server. Please note that the server has to use the POP3 protocol(IMAP protocol or a secure SSL/TLS connection to a POP3S server is not supported)
        • Temporary problems with the incoming e-mail server (server is down or is not connected to the Internet).

        Solution:

        • Check the e-mail settings in the Web configurator.
        • Try again later.

         

        Currently not possible

        The resources your phone requires to make the connection are busy, e.g.:

        • The permitted number of VoIP connections has already been reached.
        • One of the registered handsets is currently connected to the incoming e-mail server.
        • Incorrect entry for the name of the incoming e-mail server. Please note that the server has to use the POP3 protocol(IMAP protocol or a secure SSL/TLS connection to a POP3S server is not supported)

        Solution:

        • Try again later.
        • Check the e-mail settings in the Web configurator

         

        Login failed

        Error when logging in to the incoming e-mail server. This may have the following cause:

        • The permitted number of VoIP connections has already been reached.
        • Incorrect entries for name of incoming e-mail server, user name and/or password. Please note that the server has to use the POP3 protocol(IMAP protocol or a secure SSL/TLS connection to a POP3S server is not supported)

        Solution:

        • Check e-mail settings in the Web configurator.

         

        Mailbox settings incomplete

        • Incomplete entries for name of incoming e-mail server, user name and/or password. Please note that the server has to use the POP3 protocol(IMAP protocol or a secure SSL/TLS connection to a POP3S server is not supported)

        Solution

        • Check/add to e-mail settings
      • Are the e-mails deleted after reading on the server?

        No, the device connects the server and the mails can be read online. You can delete the Mails on the server with an separate procedure.

      • Can I use a mail server with IMAP protocol?

        No, IMAP is not supported.

      • How can I receive e-mail messages from incoming e-mail server.

        Your phone will notify you when new e-mail messages have been received on your incoming e-mail server. You can set your phone to periodically connect to your incoming e-mail server and check whether you have new e-mail. Any new e-mail messages that have been received are displayed on the base and on all Gigaset handsets that have been registered:

        you will hear an advisory tone, the message key will flash and the message icon will be displayed in the idle display.

        You can use your phone to connect to the incoming e-mail server and display the sender, date and time of receipt, subject and text (abbreviated if necessary) for every e-mail message in the incoming mail list.

         

        Prerequisites:

        • Your base is connected to the Internet.
        • You have set up an e-mail account with an ISP.
        • The incoming e-mail server uses the POP3 protocol (secure SSL/TLS connections to POP3S server are not supported).
        • You have stored the name of the incoming e-mail server and your personal access data (account name, password) in the phone via the Web configurator.

         

        Do the following steps to configure the e-mail notification via the Web configurator:

        • Open the Settings - E-Mail in the Web configurator
        • Enter the user name(account name) agreed with the internet provider (max. 74 characters) in the Authentication Name field
        • Enter the password agreed with the provider for accessing the incoming e-mail server (max. 32 charaters; case sensitive) in the Authentication password field.
        • Enter the name of the incoming e-mail server(POP3 server) (max. 74 characters) in the POP3 Server field. Example: pop.theserver.com.
        • From the Check for new e-mail list select the time interval at which your phone should check if the new messages have arrived in your incoming e-mail server. Select Never to deactivate the promt. Select one of the other values to activate the promt for new e-mail messages.
        • Select the Set button to save the settings in your phone.
      • How many letters can be displayed in the e-mail subject?

        120 characters

      • Is it possible to setup notifications for multiple e-Mail accounts?

        No, only one e-mail notification is possible.

      • Why I can not send e-Mails with the Gigaset?

        Only e-Mail notification is possible.

  • F
    • Fax port
      • After an update to the newestl software version the fax is not working, what can I do?

        Due to the new functions on the FAX port (FXS port / Int 8) with the version 093 (DX800A) and version 094 (DX600) you have to set up the FXS port after the update.

         

        • Open menu
        • Select "Settings"
        • Select "System"
        • Select "FXS-Port"
        • Select Mode "Telephony/Fax"
        • Confirm the settings with "Save"

         

        After that you have set up the receive connections for the internal user Int8 again:

        • Open Mneu
        • Select "Settings"
        • Select "Telephony"
        • Select "Receive connection"
        • Select Internal user 8
        • Select the receive MSN(s) for Int 8
        • Confirm the settings with "Save"
      • How can I connect and activate a fax-machine?
      • What can I do If I can't send outgoing faxes?
        • Please check if the Fax port is active (Menu -> Settings -> System -> Fax Port)


        • If you still can't send out faxes with activated Fax port, you have to switch off the dial-tone-detection of your fax. Please have a look into your manual from the fax machine to change these setting.
      • What can I do if I can't receive any faxes?
        • Please check if the Fax port is active (Menu -> Settings -> System -> Fax Port)
        • If the connected fax machine is a multi-function device please select the setting "fax-mode" and not "multi-function-mode". Please have a look into your manual from the fax machine to change these setting.
        • Update your Gigaset to the newest firmware (Menu -> Settings -> System -> Firmware-Update).
    • First steps for troubleshooting
      • First steps for troubleshooting
      • Notes on operating a Gigaset IP base or GO-box via LAN cable on a router or modem.

        If you own a Gigaset IP Base / Gigaset GO-Box and it is connected to your router/modem via LAN cable, please check the following steps:



        • Use the LAN cable from the Gigaset packaging.
        • Connect the Gigaset base via LAN cable to the router (e.g. to LAN1). Please note: The blue LED of the Gigaset base must flash!
        • Please make sure that your internet connection is working. A working internet connection is required for telephony.
        • Please make sure that your telephony data (internet telephone numbers, provider-profile, …) is only entered in Gigaset base. If telephony data is also entered in the router, please delete it! Please note: Often an error message is displayed when telephony data is entered wrong (e.g. “Provider registration is not possible” or “Server not available”.
        • Furthermore each handset must be associated with the correct send connection and receive connection. Please check this by holding down the green button and selecting the first IP connection. Afterwards you have to press the green button briefly and dial a telephone number. In case of an error message such as "Connection is not established", please contact your provider.
        • If either you can only hear your call partner or your call partner can only hear you, change the STUN-settings in the web configurator of the base (activate if disabled and vice versa). If a call is possible afterwards, configure the send connection for all registered handsets.
        • If no call is possible after that, you can check your VoIP-line by echo test via Gigaset.net. The echo-service is available at the following telephone number: 12345#9 . After an announcement the echo-service will send back(directly as an echo) the voice data received from you. Please contact your provider if the echo test is okay.
      • Notes on operating a Gigaset phone on the analog telephone connection of a router or modem

        If you operate your Gigaset on the telephone connection of a router/modem, make sure that you have noticed the following points:


        • Use the phone cable from the Gigaset packaging.
        • If the router or modem does not have a phone jack, it is necessary to use the enclosed phone cable or the enclosed phone adapter of your router/modem.
        • Connect the cable to the router`s phone jack / phone port / FON port.
        • Please check if your telephone data (internet telephone number, provider-profile, …) for the used telephone connection in the router/modem were entered correctly.
        • Please make sure that your internet connection is working.


        If the problem persists, please contact your provider.

    • Firmware / Update
      • After an update to the newestl software version the fax is not working, what can I do?

        Due to the new functions on the FAX port (FXS port / Int 8) with the version 093 (DX800A) and version 094 (DX600) you have to set up the FXS port after the update.

         

        • Open menu
        • Select "Settings"
        • Select "System"
        • Select "FXS-Port"
        • Select Mode "Telephony/Fax"
        • Confirm the settings with "Save"

         

        After that you have set up the receive connections for the internal user Int8 again:

        • Open Mneu
        • Select "Settings"
        • Select "Telephony"
        • Select "Receive connection"
        • Select Internal user 8
        • Select the receive MSN(s) for Int 8
        • Confirm the settings with "Save"
      • Compatibility with touch handsets
  • G
    • Gigaset.net
      • A connection is established with the other party, but you cannot hear them and/or they cannot hear you.
      • Can I make calls to non-Gigsaset.net callees?

        No. Both, caller and callee have to be in the Gigaset.net network.

      • How can I access the Gigaset.net directory?

        Press the Control key slightly longer then when accessing your directory. Scroll down to Gigaset.net by using the Control key and acknowledge by pressing the right-sided Display key.

        If you use a other handset there are three ways to enter the Gigaset.net directory:

        • Enter your directory and select Gigaset.net.
        • Dial 1188#9 and acknowledge by pressing the Talk key (green phone receiver symbol).
        • You can program the fast access function of key 1 for entering the Gigaset.net. For details on how to program the fast access function, please refer to your Gigaset’s manual.
      • How can I change my Gigaset.net nickname? How can I access my account data?

        Depending on your Gigaset, there are two different ways to access your account data:

        • Dial 1188#9 and acknowledge by pressing the Talk key. Enter Options by pressing the right-sided Display key. Scroll down to Own details by using the Control key and acknowledge by pressing the right-sided Display key.
        • Dial 1188#9 and acknowledge by pressing the Talk key. Search the Gigaset.net directory for a name. Enter Options by pressing the right-sided Display key. Scroll down to your own data by using the Control key and acknowledge by pressing the right-sided Display key. Your Gigaset.net number and name will be shown. 
      • How can I test, if Gigaset.net is working?

        An echo service is available for you to check

        your VoIP connection.

        The echo service is available in six languages:

        • 12341#9 (English)
        • 12342#9 (Dutch)
        • 12343#9 (Italian)
        • 12344#9 (French)
        • 12345#9 (German)
        • 12346#9 (Spanish)

        After an announcement, the echo service

        immediately sends back the voice data you

        have received in the form of an echo.

      • Is the Gigaset.net service free of charge?

        Yes. Calls via Gigaset.net are free of charge. Yet, if you do not have flat rate Internet access, costs will incur.

      • What happens to my Gigaset.net number and nickname, if my phone has to be repaired?

        Each Gigaset VoIP has an unalterable Gigaset.net number. If your phone just has to be repaired, you can keep both, nickname and number. But if your phone has to be swapped, you will get a new number and therefore have to choose a new nickname.

      • What is Gigaset.net?

        With Gigaset.net you can make free of charge phone calls to other Gigaset.net members all over the globe via the Internet. To use the service you do not have to register with a VoIP provider or make any additional settings. You just have to plug in your phone’s mains adapter and to establish a connection to the Internet. To activate the service, search the Gigaset.net directory for any nickname. Calls via Gigaset.net are free of charge. Yet, if you do not have flat rate Internet access, costs will incur.

      • Why I can’t receive calls via Gigaset.net anymore?

        If your Gigaset.net account has been idle for more than six weeks, it will be deactivated automatically. To reactivate your account, you have three options:

        • Search the Gigaset.net directory.
        • Make a call via Gigaset.net (call a phone number that ends with #9).
        • Reactivate your account via web-interface.
  • I
    • Installation / Configuration
      • How can I configure the different numbers to the handsets?

        The configuration can be done with the Web Configurator. Under “Settings” – “Telephony” – “Number assignment” you can configure the send – and receive numbers.

      • How can I connect the PC with the telephone's Web configurator?

        Prerequisites: A standard Web browser is installed on the PC e.g., Internet Explorer version 6.0 or higher, or Firefox version 1.0.4 or higher. The phone and PC are directly connected with each other via a router. The settings of any existing firewall installed on your PC allow the PC and phone to communicate with each other.

        There are two ways of connecting your PC to the Web configurator on the Gigaset:

         

        1. Via the phone's IP address in the local network

        Establish the current IP address of the phone. It is displayed when you open the following menu:

        • Menu-Settings-System-Local Network (enter PIN)

        Your phone's IP address can change if you have activated dynamic IP address Assignment

        • Launch the Web browser on your PC.
        • Enter http:// and the telephone's current IP address (for example:http://192.168.2.2) into the address field of the Web browser.
        • Press the return key.

        A connection is established to the phone's Web configurator.

        Warning:
        If one of the four parts of the IP address contains leading zeros (e.g., 002), these zeros must not be entered in the Web browser address field. Otherwise, the Web browser will not be able to establish a connection to the Web configurator.
        Example: The IP address 192.168.002.002 is displayed on the phone. 192.168.2.2 should be entered in the address field.

        2. Via the Gigaset configuration service, if the phone and PC are connected to the Internet

        Prerequisite: Your PC and phone are connected to the Internet.

         

        • Launch the Web browser on your PC.
        • Enter one of the following URLs into the Web browser's address field:

        www.gigaset-config.com
        www.gigaset-device.com

        • Press the return key.

         

        You will receive a message stating that the connection has been forwarded to phone.
        If several Gigaset phones can be reached via your Internet connection, you are asked which of these phones you would like to be connected to.
        After successfully forwarding the connection, the Web configurator's Login page is displayed in the Web browser.

         

        Please note:
        The connection between the PC and the Web configurator is a local connection (LAN connection). The Internet is only accessed to establish the connection.

      • I will setup QoS (Quality of Service) on my Router. How much bandwidth do I have to reserve for VoIP connections?

        It depends on the type of compression. The bandwidth for Voice over IP is between 12 and 80 KBit/s. Please note that these values are theoretical. For practice: As much bandwidth as possible.

      • Is it possible to configure the Gigaset phone from a PC in other networks(Remote access)?

        The default setting for your phone only allows you to access your phone's Web configurator via a PC that is in the same local network as your phone. The subnet mask of the PC must match that of the phone. You can also allow access from PCs in other networks:

        • Open the Web configurator
        • Go to "Settings" - "IP Configuration"
        • Show Advanced Settings
        • Enable the option "Allow access from other networks"


        Warning: Authorising access from other networks increases the risk of unauthorised access. It is therefore recommended that you disable remote access if you no longer require it.

        Please note: The Web configurator services can only be accessed from other networks if your router passes on the service requests from "outside" to port 80 (the default port) of the phone. Make sure you read the user manual for your router. To establish a connection, the public IP address or the DNS name of the router and, where applicable, the port number on the router must be indicated in the Web browser of the remote PC.

      • I’m using fix IP addresses. What do I have to consider?

        In case of using fix IP addresses, you have to configure additional setting via the Web Configuration.
        Please open in the Web configuration the option “Settings” – “IP-Configuration”. The IP address and the Subnet Mask must fit to your Routers IP range. For the Default Gateway and DNS Server you should enter the Routers IP address.

      • What do the VoIP Error Codes in the display of the handset mean?
      • Which settings do I have to do for the VoIP Provider "Voipbuster"?
      • Which voice codecs does the Gigaset offer and why do I need it?

        The following voice codecs are supported by your phone:

        G.722

        Excellent voice quality. The broadband speech codec G.722 works at the same

        bit rate as G.711 (64 kbit/s per speech connection) but with a higher sampling

        rate. This allows higher frequencies to be played back. The speech tone is therefore

        clearer and better than for the other codecs (High Definition Sound Performance).

        G.711 a law / G.711 μ law

        Excellent voice quality (comparable with ISDN). The necessary bandwidth is

        64 kbit/s per voice connection.

        G.726

        Good voice quality (inferior to that with G.711 but better than with G.729).

        Your phone supports G726 with a transmission rate of 32 kbit/s per voice

        connection.

        G.729

        Average voice quality. The necessary bandwidth is less than or equal to 8 kbit/s

        per voice connection.

        To save additional bandwidth and transmission capacity, on VoIP connections

        that use the G.729 codec you can suppress the transmission of voice packets in

        pauses ("Silence Suppression"). Instead of the background noises in your environment,

        your caller then hears a synthetic noise generated in the receiver

        (option: Enable Annex B for codec G.729).

    • IP Configuration
      • How and via which Timeserver does the device update the time?

        Since version 02081 the device synchronized the time after every new system start or every new time configuration or in the night between 0:00 and 3:30 o’clock automatically. The timeserver „europe.pool.ntp.org“ is preconfigured. It is possible to overwrite the default timeserver with an own entry. The functionality can be switched off with the Web Configurator.

      • How can I read out the IP address from the base?

        You can read out the IP address from the base via the base menu:

        • Press Menu-key
        • Enter 9 8 5
          • IP Address Type
          • IP address
          • Subnet Mask
          • Default Gateway
          • DNS Server
      • I will setup QoS (Quality of Service) on my Router. How much bandwidth do I have to reserve for VoIP connections?

        It depends on the type of compression. The bandwidth for Voice over IP is between 12 and 80 KBit/s. Please note that these values are theoretical. For practice: As much bandwidth as possible.

      • Is it possible to configure the Gigaset phone from a PC in other networks(Remote access)?

        The default setting for your phone only allows you to access your phone's Web configurator via a PC that is in the same local network as your phone. The subnet mask of the PC must match that of the phone. You can also allow access from PCs in other networks:

        • Open the Web configurator
        • Go to "Settings" - "IP Configuration"
        • Show Advanced Settings
        • Enable the option "Allow access from other networks"


        Warning: Authorising access from other networks increases the risk of unauthorised access. It is therefore recommended that you disable remote access if you no longer require it.

        Please note: The Web configurator services can only be accessed from other networks if your router passes on the service requests from "outside" to port 80 (the default port) of the phone. Make sure you read the user manual for your router. To establish a connection, the public IP address or the DNS name of the router and, where applicable, the port number on the router must be indicated in the Web browser of the remote PC.

      • I’m using fix IP addresses. What do I have to consider?

        In case of using fix IP addresses, you have to configure additional setting via the Web Configuration.
        Please open in the Web configuration the option “Settings” – “IP-Configuration”. The IP address and the Subnet Mask must fit to your Routers IP range. For the Default Gateway and DNS Server you should enter the Routers IP address.

      • Which voice codecs does the Gigaset offer and why do I need it?

        The following voice codecs are supported by your phone:

        G.722

        Excellent voice quality. The broadband speech codec G.722 works at the same

        bit rate as G.711 (64 kbit/s per speech connection) but with a higher sampling

        rate. This allows higher frequencies to be played back. The speech tone is therefore

        clearer and better than for the other codecs (High Definition Sound Performance).

        G.711 a law / G.711 μ law

        Excellent voice quality (comparable with ISDN). The necessary bandwidth is

        64 kbit/s per voice connection.

        G.726

        Good voice quality (inferior to that with G.711 but better than with G.729).

        Your phone supports G726 with a transmission rate of 32 kbit/s per voice

        connection.

        G.729

        Average voice quality. The necessary bandwidth is less than or equal to 8 kbit/s

        per voice connection.

        To save additional bandwidth and transmission capacity, on VoIP connections

        that use the G.729 codec you can suppress the transmission of voice packets in

        pauses ("Silence Suppression"). Instead of the background noises in your environment,

        your caller then hears a synthetic noise generated in the receiver

        (option: Enable Annex B for codec G.729).

    • Info services
      • How can I activate/deactivate and configure info services?

        You can use your desktop phone to retrieve online content from the Internet i.e., request info services that are provided specifically for the telephone. The info services available are constantly updated. A default selection has already been made, but you can change these settings and add new services.

         

        • Open the Web configurator page Menu-Settings-Services-Info Services on the PC

         

        Or:

        • Enter the following address in the address field of your PC's Web browser: www.gigaset.net

         

        Enter your Gigaset.net user ID and password on the Gigaset.net page. You will find your user ID and password on the Web configurator page specified above.

        In both cases, a Web page is opened on which you can compile your info services.

      • How can I configure the base to display the Info Services as a screensaver or Info Ticker?

        You can configure your base to display a customized information feed (e.g., weather

        reports, newsfeeds) in the device's idle display.

        To do so, you must enable the Info Ticker or the Info Services screensaver on your base.

         

        Info Services screensaver:

        • Open Menu-Settings-Display-Screensaver

        The current setting is displayed.

        You can enter data in the following fields:

        Activation:

        • Select On (screensaver is displayed) or Off (no screensaver).

        Selection:

        • Select Info Services and press OK.
        • Press the display key Save.

         

        Info Ticker:

        • Open Menu-Settings-Display-Info Ticker
        • Activate the Info Ticker

        The ticker starts as soon as the telephone changes to idle status. If, however, a message is shown in the idle display, the information ticker is not displayed.

         

        The default InfoService is the weather report. You can select the information to be displayed

        via the gigaset.net server.

        Or:

        • Enter the following address in the address field of your PC's Web browser: www.gigaset.net/myaccount

          Enter your Gigaset.net user ID and password on the Gigaset.net page. You will find your user ID and password on the Web configurator page specified above.

        In both cases, a Web page is opened on which you can compile your info services.

      • How can I start the info centre, selecting info services on the desktop phone?

        Open Menu-Additional Features-Info Centre at the Gigaset.

         

        Your info centre menu i.e., a list of available info services is displayed.

        You can navigate between the info services.

        Select the info service and press OK.

      • Which Info Services are available?

        You will find an overview of the Info Services on our Gigaset website:

        > Info Services

         

        Please note that the new Info Services My Friends and Gigatweet only works with Gigaset C430 IP, C430A IP, C530 IP, C530A IP, C590 IP, C595 IP, N300 IP, N300A IP, C610 IP, C610A IP.

  • L
    • Link2Mobile
      • Does a connection automatically established between the base in Bluetooth mode and the activated mobile in range?

        A connection is automatically established between the base in Bluetooth mode and the activated mobile in range:

        • If a call arrives via the mobile's GSM connection
        • If you attempt to make a call on the base via the GSM connection

         

        If Bluetooth mode is deactivated on the base:

        • Open the list of known devices.
        • Select the activated mobile (marked).
        • Press the display key Options.
        • Select Connect Mobile and press OK.

        Bluetooth is activated on the base. The base connects to the mobile.

         

        You can also assign this function to a function key on the base:

        • Press and hold the display/function key until a list of possible key assignments is displayed.
        • Select the function Connect Mobile and press OK.

         

        If the mobile is taken beyond the Bluetooth range of the base, you should re-establish the connection between the two as soon as the mobile is within range again(see above). This will ensure that a GSM call either to the base or from the base using the GSM connection is transferred.


      • How can I conduct calls on the base and/or a registered handset via the GSM connection on your Bluetooth GSM mobile?

        You can conduct calls on your base and/or a registered handset via the GSM connection on your Bluetooth GSM mobile (calls external parties via the GSM connection on the mobile or accept calls via the GSM connection) if the following prerequisites are met:

         

        • Bluetooth mode is activated on the base and mobile.
        • Your GSM mobile has been registered on the base and activated.
        • There is a Bluetooth connection established between the base and mobile.
        • The mobile is in range of the base (less than 10 m).
        • For outgoing calls: The mobile connection is assigned to the base as a send connection, or the base can select the GSM connection as a send connection.
        • For accepting incoming calls: The GSM connection is assigned to the base as a receive connection.
      • How can I define the GSM connection as receive connection?

        Prerequisite: At least one mobile is in the list of known devices or a mobile is temporarily connected to the base.

         

        Open Menu – Settings – Telephony - Send Connections

         

        A list of internal parties is displayed (base, handsets, answering machine).

        • Select the internal party to be assigned to the GSM connection as a receive connection and press the display key OK.
        • Select Yes if the selected connection should continue to be the receive connection for the internal party.
        • Select No if it should not be the receive connection.
        • Switch to the GSM connection.
        • Select Yes if the GSM connection should be the receive connection for the internal party.
        • Press the display key Save to save the changes.
      • How can I define the GSM connection as send connection?

        Prerequisite: Several phone numbers are configured for your desktop phone.

         

        Open Menu – Settings – Telephony - Send Connections

         

        A list of the internal parties (desktop phone, handsets, fax machine INT8 – where connected) is displayed.

        • Select the internal parties that should be assigned a new send connection and press the display key OK.
        • Select at each call or select a connection as the send connection.
        • Press the display key Save to save the changes.

         

        If you select Select at each call, the internal party can select which send connection is used to establish a connection every time he makes a call.

      • How can I register a Bluetooth device(Headset/Mobile phone/Data Device) to the Gigaset?

        Before you can use your Bluetooth devices, you must first activate Bluetooth and then
        register the devices to the desktop phone. To use the phone numbers, dialing codes
        (country and area code) must be stored on the desktop phone.

        Activating/deactivating Bluetooth mode

        • Menu
        • Bluetooth
        • Activation
        • Select and press OK to activate or deactivate Bluetooth mode


        When the desktop phone is in idle status, the icon in the header indicates that Bluetooth mode is activated. As soon as Bluetooth is activated, your desktop phone is visible to all Bluetooth devices
        in the receiving range and can communicate with all of the devices included in the Known Devices list.

        Registering Bluetooth devices
        The distance between the desktop phone in Bluetooth mode and the activated Bluetooth device (headset or data device) should be no more than 10 m.

        • Menu
        • Bluetooth
        • Search for Headset / Search for Mobile phone / Search for Data Device


        The search can take up to 30 seconds. Once the device has been found, its name or address is shown on the display.

        • Press the display key “Options”.
        • Trust Device
        • Select and press OK.
        • Enter the PIN of the Bluetooth device to be registered and press OK.


        Generally you can enter a PIN of your choice for a data device. Subsequently, you must enter this PIN in the data device, too. Enter the preset PIN for the headset (usually:0000). For further information, please refer to the headset user guide. The device is saved in the list of known devices.

         

        Please note:

        You can operate headsets on your handset that have the headset or handsfree profile. If both profiles are available, the handsfree profile is used to communicate.

        It can take up to five seconds to establish a connection between your desktop phone and a Bluetooth headset. This applies both when a call is accepted using the headset or transferred to the headset, and when a number is dialed from the headset.

        If you would like to use a headset already registered to another device (e.g., to a mobile phone) with your desktop phone, please deactivate this connection before you start the registration process.
        The known devices list can only contain one Bluetooth headset. If you register a second headset, the first one is deleted from the list.
        If the list already contains six entries, the last device to be entered is deleted during the subsequent registration process.
        Exception: The headset entry is only overwritten by a new headset and a headset only overwrites the headset entry.

  • N
    • Notes on Caller ID (CID)
      • Notes on Caller ID (CID)

        By default, the number of the caller is shown in the display of your Gigaset telephone. You do not have to make any other settings on your Gigaset telephone. However, if the caller's number is not displayed, this can be due to the following:

        - You have not ordered CID from your network provider or
        - Your telephone is connected through a PBX that does not transmit all information.

        Is your telephone connected through a PBX/gateway?
        You can establish this by checking for an additional device connected between your telephone and house connection, e.g., a PBX, gateway etc.
        In most cases, simply resetting this device will remedy the situation:
        - Briefly disconnect the power plug of your PBX.
        - Re-insert the plug and wait for the device to restart.

        If the caller number is still not displayed:
        Check the CID settings of your PBX and activate this function if necessary. In the user guide for the device, search for the term "CID" (or an alternative term such as "phone number transmission", "caller ID", ..).

        If necessary, contact the device manufacturer. If this does not resolve the problem, it is possible that your network provider does not support the CID service for this number.

        Have you ordered the CID service from your network provider?
        Check whether your provider supports Caller ID (CID) and that the function has been activated for you. If necessary, contact your provider.

  • O
    • Online Directory
      • How can I access the online directory?

        You can use public online directories (=online directories and classified directories e.g., "Yellow Pages") depending on your provider.

        You can configure the online directories you wish to use via the Web configurator.

        Prerequisite: The desktop phone is in idle status and has internet access.

        • Press and hold the directory key

        This opens the list of online directories.

         

        Provider-specific names appear in the display.

        • Select directory (online directory or classified directory) from the list and press OK

        This establishes a connection to the online directory or the classified directory. If there is only one online directory available, a connection is immediately established by pressing and holding down the control key.

        You can also establish a connection to the online directory as follows:

        • When the desktop phone is in idle status, dial 1#91 and then pick up the receiver
        • To establish a connection to the clas-sified directory, dial 2#91.
        • To establish a connection to the Gigaset.net directory, dial 1188#9.

        Calls to the online directory are always free of charge!

      • How to search for an entry in the online directory

        Prerequisite:

        You have opened the online directory.

        You can enter data in the following fields:

        • Surname: 
        • Category/Name:
          • Enter the name, part of a name or the business type (max.30characters).
        • City:
          • Enter the name of the town/city in which the party you are searching for lives (max. 30characters).
        • If you have already completed a search, the last names of the towns/cities you entered are displayed (maximum of five). You can enter a new name or select one of the city names dis-played using s and confirm with OK.

        Or:

        • Number:
          • Enter the number (max.30characters).

        Press the display key Search or control key to start the search.

         

        You must complete either the Surname: or Category/Name: and City: fields or just the Number. Searching by number is only possi-ble if supported by the online directory you have selected.

         

        A list of the towns/cities found is displayed if the search returns more than one result:

        • Select the town/city.
        • If the name of a town/city is longer than one line, it is abbre-viated.
        • Select View to view the complete name.
        • If no matching town/city is found: Press Back to change the search criteria. The entries for Category/Name and City are copied and can be changed.
        • Press the display key Search to continue the search.
        • A corresponding message will appear on the display if no party is found to match the search criteria. You have the following options:
          • Press the display key New to start a new search.Or
          • Press the display key Change to change the search criteria. The name and town/city are copied over and can be changed.

        No hits are displayed if the list of hits is too large. A message to this effect is displayed.

        • Press the display key Refine to start a more detailed search

        Or

        • Depending on the provider, you can view the list if the number of hits is shown on the display. Press the display key View.
      • Is the online phone directory available in my country?

        The online phone directory is only available for the following countries*:

        Austria, Switzerland, Germany, Denmark, Norway

         

        *Dependent on country/network/operator

      • Why does the name of the caller not shown on the display?

        You can set the Display of caller’s name option, depending on the provider

        selected. This means that the name of the caller is read from the net directory for

        incoming calls and shown on the display (where the handset's local directory

        does not contain an entry for the caller's number).

        You can activate the Display of caller’s name option via the Web Configurator:

        Settings - Online Directory

    • Operating with (NAT) routers
  • R
  • S
  • T
    • Telephone via VoIP
      • Can I change the volume for VoIP calls?

        For some VoIP accounts/providers it might be necessary to adjust the volume for the dive via the Web Configurator. To do this, please open on your computer the Web Configurator and setup the VoIP Volume under “Settings” – Telephony” – “Audio” – “VoIP Volume”.

      • Can I establish VoIP calls via special providers?

        Yes, with the Dialling Plans. You can make fixe line calls via Provider A and calls to mobile phones via provider B.

      • Does the Gigaset transmit data to be reachable?

        Yes, the device checks the connection in fix timeframes. Without phone calls the device needs a data volume of approximately 70 MByte per month

      • How can I optimize the voice quality for VoIP connections?

        Functions to improve the voice quality on VoIP connections are available on the Web configuration page: Settings - Telephony - Audio

         

        The voice quality for VoIP connections is mainly determined by the voice codec used for transferring the data and the available bandwidth of your DSL connection.

        In the case of the voice codec, the voice data is digitalised (coded/decoded) and compressed. A "better" codec (better voice quality) means more data needs to be transferred, i.e., perfect voice data transfer requires a DSL connection with a larger bandwidth.

        You can influence the voice quality by selecting (bearing in mind the bandwidth of your DSL connection) the voice codecs your phone is to use, and specifying the order in which the codecs are to be suggested when a VoIP connection is established.

        Default settings for the codecs used are stored in your phone; one setting optimised for low bandwidths and one for high bandwidths.

        You can generally select one of these standard settings for all VoIP connections on your phone. If your DSL connection has a low bandwidth, you can also exclude parallel VoIP connection to increase the voice quality.

        You can also make the settings for the voice codecs yourself by selecting the voice codecs to be used for each VoIP connection on your phone and specifying the sequence in which they should be suggested when establishing a VoIP connection.

         

        The following voice codecs are supported by your phone:

         

        G.722

        Excellent voice quality. The broadband speech codec G.722 works at the same bit rate as G.711 (64 kbit/s per speech connection) but with a higher sampling rate. This allows higher frequencies to be played back. The speech tone is therefore clearer and better than for the other codecs (High Definition Sound Performance).

        G.711 a law / G.711 μ law

        Excellent voice quality (comparable with ISDN). The necessary bandwidth is 64 kbit/s per voice connection.

        G.726

        Good voice quality (inferior to that with G.711 but better than with G.729). Your phone supports G726 with a transmission rate of 32 kbit/s per voice connection.

        G.729

        Average voice quality. The necessary bandwidth is less than or equal to 8 kbit/s per voice connection. To save additional bandwidth and transmission capacity, on VoIP connections that use the G.729 codec you can suppress the transmission of voice packets in pauses ("Silence Suppression"). Instead of the background noises in your environment, your caller then hears a synthetic noise generated in the receiver (option: Enable Annex B for codec G.729).

         

        Observe the following for good voice quality:

        • When making calls using VoIP, avoid performing other Internet activities (e.g., surfing the Internet).
        • Please note that voice delays can occur depending on the codec used and the network capacity utilisation.
      • I will setup QoS (Quality of Service) on my Router. How much bandwidth do I have to reserve for VoIP connections?

        It depends on the type of compression. The bandwidth for Voice over IP is between 12 and 80 KBit/s. Please note that these values are theoretical. For practice: As much bandwidth as possible.

      • The Gigaset looses sporadically the registration to the SIP-Provider. How can I solve the problem?
      • The conversation breaks off after approx. 2-3 minutes. How can I solve the problem?
      • Which voice codecs does the Gigaset offer and why do I need it?

        The following voice codecs are supported by your phone:

        G.722

        Excellent voice quality. The broadband speech codec G.722 works at the same

        bit rate as G.711 (64 kbit/s per speech connection) but with a higher sampling

        rate. This allows higher frequencies to be played back. The speech tone is therefore

        clearer and better than for the other codecs (High Definition Sound Performance).

        G.711 a law / G.711 μ law

        Excellent voice quality (comparable with ISDN). The necessary bandwidth is

        64 kbit/s per voice connection.

        G.726

        Good voice quality (inferior to that with G.711 but better than with G.729).

        Your phone supports G726 with a transmission rate of 32 kbit/s per voice

        connection.

        G.729

        Average voice quality. The necessary bandwidth is less than or equal to 8 kbit/s

        per voice connection.

        To save additional bandwidth and transmission capacity, on VoIP connections

        that use the G.729 codec you can suppress the transmission of voice packets in

        pauses ("Silence Suppression"). Instead of the background noises in your environment,

        your caller then hears a synthetic noise generated in the receiver

        (option: Enable Annex B for codec G.729).

      • Why I can not receive any VoIP calls?
      • Why I cannot make two VoIP calls at the same time? When try to make a 2nd call the display always shows "not possible".

        If you wish to permit two VoIP connections, do the following steps: 

        • Open the Web Configurator
        • Open the menu "Settings" - "Telephony" - "Audio"
        • Activate the option "No" next to "Allow 1 VoIP call only"


        Please Note: If, however, your DSL connection has a narrow bandwidth, there may be problems if two VoIP calls are made at the same time.The data is no longer transferred properly(long voice delay, datalosses etc.).

      • Why are outgoing VoIP calls not connected?
      • Why do I get an echo during the call?

        The echo effect is based on network switches.

    • Troubleshooting
    • Telekom All-IP Anschluss
  • V
  • W
    • Web user interface
      • How can I connect the PC with the telephone's Web configurator?

        Prerequisites: A standard Web browser is installed on the PC e.g., Internet Explorer version 6.0 or higher, or Firefox version 1.0.4 or higher. The phone and PC are directly connected with each other via a router. The settings of any existing firewall installed on your PC allow the PC and phone to communicate with each other.

        There are two ways of connecting your PC to the Web configurator on the Gigaset:

         

        1. Via the phone's IP address in the local network

        Establish the current IP address of the phone. It is displayed when you open the following menu:

        • Menu-Settings-System-Local Network (enter PIN)

        Your phone's IP address can change if you have activated dynamic IP address Assignment

        • Launch the Web browser on your PC.
        • Enter http:// and the telephone's current IP address (for example:http://192.168.2.2) into the address field of the Web browser.
        • Press the return key.

        A connection is established to the phone's Web configurator.

        Warning:
        If one of the four parts of the IP address contains leading zeros (e.g., 002), these zeros must not be entered in the Web browser address field. Otherwise, the Web browser will not be able to establish a connection to the Web configurator.
        Example: The IP address 192.168.002.002 is displayed on the phone. 192.168.2.2 should be entered in the address field.

        2. Via the Gigaset configuration service, if the phone and PC are connected to the Internet

        Prerequisite: Your PC and phone are connected to the Internet.

         

        • Launch the Web browser on your PC.
        • Enter one of the following URLs into the Web browser's address field:

        www.gigaset-config.com
        www.gigaset-device.com

        • Press the return key.

         

        You will receive a message stating that the connection has been forwarded to phone.
        If several Gigaset phones can be reached via your Internet connection, you are asked which of these phones you would like to be connected to.
        After successfully forwarding the connection, the Web configurator's Login page is displayed in the Web browser.

         

        Please note:
        The connection between the PC and the Web configurator is a local connection (LAN connection). The Internet is only accessed to establish the connection.

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Manuals
  • Gigaset DX800 all in one / DX600A ISDN / DL500A insert strip

  • Gigaset DX800A all-in-one Mode d'emploi complémentaire V01 fr

  • Gigaset DX800A all-in-one User guide (full version) fr FR

Firmware
Software
  • QuickSync Version 4.0 (Mac OS 10.9 - 10.13 High Sierra)

    Gigaset QuickSync for Mac

    Gigaset QuickSync allows you to easy synchronize your Mac OS contacts with your address data on Gigaset handsets via  Bluetooth®, USB cable or ethernet (LAN) (depending on the device one or more connection types are available).

     

    General information 

    Supported Operating Systems:  

    • Mac OS X 10.13 High Sierra, 10.12 Sierra, 10.11 El Capitan, 10.10 Yosemite, 10.9 Mavericks

     

    Features of Gigaset QuickSync for Mac: 

    • Synchronization between Mac addressbook (including iCloud) and supported Gigaset handsets
    • Download of ringer tones, screen savers and picture clips
    • Supports all Quicktime audio formats – automatic conversion into G.722 format during download to handset
    • Ringtone editor: you can select, how many seconds of the music will be transferred
    • Automatic picture transfer from Mac address book (only for SL910H and S820H)

     

    CTI functionality: Dialing of phone numbers on a connected Gigaset phone:

    • You can select a phone number within a program (e.g. Safari) and start dialing via the context menu
    • The connected phone (Gigaset handset or desktop phone) dials the number in listening-in mode
      (context menu has to be activated via System settings->Keypad->Shortcuts->Services)
    • Support of several handsets with individual names for each handset

     

    Gigaset QuickSync is compatible with the following Gigaset handsets: 

    • Gigaset CL660HX, SL785, SL780, SL78H, SL565, SL560, SL56, SL400, SL400A, SL400H, SL375, SL370, SL37H, S810, S810A, S810H, S800, S800A, S800H, S820, S820A, S820H, S850H, S850HX, SL350, SL360HS, SL450H, SL450HX, SL910, SL910A, SL910H, S790, S795, S79H, SX790 ISDN, SX795 ISDN, S685, S680, SX685 isdn, SX680 isdn, S685 IP, S68H, S510H PRO, S650H PRO, SL610H PRO und SL750H PRO.

     

    Gigaset QuickSync is compatible with Gigaset desktop phones:

    • Gigaset DL500A, DX600A ISDN, DX800A all in one, DE310, DE410, DE700, DE900 IP PRO

     

    Release Notes (April 2018)

    Version 4.0

    • NEW: Mac OS 10.13 High Sierra support (64 bit system)

     

    Download
  • QuickSync Version 8.6 (64 bit Version)

    Gigaset QuickSync for Windows

    The new Gigaset phones let you exchange your contact data both quickly and easily. Plus, you can sync your address book data. Gigaset QuickSync for fast and easy synchronization of your PC address book with your Gigaset phone.

    NEW: Cloud synchronisation with Google™ contacts.

    Thanks to this convenient software, you can easily synchronize your addresses in Google™ contacts, Microsoft® Outlook®, Windows® contacts (Windows® Vista, Windows® 7 or Windows® 8) with your Gigaset phone via Bluetooth®, a data transfer cable or Ethernet network connection.

     

    General information 

    Supported Operating Systems:  

    • Windows® Vista (64 bit)
    • Windows® 7 (64 bit)
    • Windows® 8 and 8.1 (64 bit)
    • Windows® 10 (64 bit)

     

     Supported programs: 

    • Google™ Contacts (Cloud service via Internet)
    • Windows® Contacts (on Windows® Vista, Windows® 7, Windows® 8/8.1 and Windows® 10)
    • Microsoft® Outlook® 2007, 2010, 2013 and 2016 (all in 32 bit version only)

     

    Features of Gigaset QuickSync Windows® application: 

    • Fast synchronization between your PC address book and Gigaset handset or desktop base
    • Download of ringer melodies, screen savers and caller’s pictures
    • Support all (not copyright protected) music formats on the PC - real sounds (e.g. MP3, AAC, …) with automatic conversion to phone's (G.722) format during download 
    • Ringtone Editor: User can comfortably select, which part of the melody will be sent to handset
    • Picture Editor: User can comfortably select, which part of the picture will be sent to handset
    • Automatic picture transfer from Outlook® contacts into handset address book (only for SL910H, S820H, S850H, S850HX, SL450H, SL450HX, SL350H, SL360HS, CL660HX and S650H PRO, SL750H PRO)
    • Caller pictures in Outlook® contacts are automatically associated with the address book entry
    • For Contacts in Outlook® 2007, 2010, 2013 and 2016; up to 244 pictures synchronized
    • Full resolution with caller pictures starting with Outlook® 2010, previous versions provide limited resolutions. 
    • Support of multiple phones with user friendly names

     

    CTI-Functionality (telephony modus):

    • Support of Windows® Telephony Interface for e.g. dialing directly from Outlook® contacts
    • incoming calls are displayed on the PC
    • CTI via Bluetooth for SL910H, S820H, SL78H, SL400H, S800H, S810H, S850H, S850HX, SL450H, SL450HX, SL360HS and SL610H PRO, S510H PRO, S650H PRO, SL750H PRO
    • CTI via USB for S79H, CL660H, CL660HX and SL350H
    • CTI via Ethernet for DL500A, DX600A ISDN, DX800A all in one, DE700, DE900, DE310 and DE410.
    • Bluetooth connection setup integrated with QuickSync
    • Auto start Gigaset QuickSync when Windows® starts (option)

     

    Support of Gigaset SL910H, S820H, SL78H, S79H, S800H, S810H and SL400H, S850H, S850HX, SL450H, SL450HX, SL360HS, SL350H, CL660H, CL660HX as well as S510H PRO, SL610H PRO and SL750H PRO: 

    • USB-Drivers (WHQL-certified) provided for USB-Interface
    • Synchronization of up to 500 Address book Entries
    • Automatic check for new Firmware-Versions (daily) 
    • Handset Firmware-Update (only via USB-connection)

     

    Support of DL500A, DX600A ISDN, DX800A all in one, DE310 IP PRO and DE410 IP PRO:

    • Synchronization of up to 1000 Address book Entries 
    • local network connection

     

    Support of DE700 IP PRO and DE900 IP PRO: 

    • synchronization of additional contact`s phone numbers and fields like caller`s picture or address

     

    Gigaset QuickSync is compatible with the following Gigaset handsets:

    • Gigaset C670H PRO, CL660H, CL660HX
    • Gigaset S850H, S850HX, SL450H, SL450HX, SL360HS
    • Gigaset SL910, SL910A, SL910H, S820, S820A, S820H, SL400, SL400A, SL400H, SL350H
    • Gigaset SX810ISDN, SX810A ISDN,S810H, SX790ISDN, SX790A ISDN
    • Gigaset SL610H PRO, S510H PRO, S650H PRO, SL750H PRO
    • Gigaset SL785, SL780, SL78H,  S795, S790, S79H, S850H PRO

     

    Gigaset QuickSync is compatible with Gigaset desktop phones:

    • Gigaset DL500A, DX600A ISDN, DX800A all in one, DE700 IP PRO, DE900 IP PRO, DE310 IP PRO, DE410 IP PRO

     

    Release notes (April 2018) 

    Version 8.6(8.6.876.3)

    • NEW: Support of handsets Gigaset CL660H, C670H PRO, Swyx D710 and Swyx D750
    Download
  • QuickSync Version 8.6 (32 bit Version)

    Gigaset QuickSync for Windows

    The new Gigaset phones let you exchange your contact data both quickly and easily. Plus, you can sync your address book data. Gigaset QuickSync for fast and easy synchronization of your PC address book with your Gigaset phone.

    NEW: Cloud synchronisation with Google™ contacts.

    Thanks to this convenient software, you can easily synchronize your addresses in Google™ contacts, Microsoft® Outlook®, Windows® contacts (Windows® Vista, Windows® 7 or Windows® 8) with your Gigaset phone via Bluetooth®, a data transfer cable or Ethernet network connection.

     

    General information 

    Supported Operating Systems:  

    • Windows® Vista (32 bit)
    • Windows® 7 (32 bit)
    • Windows® 8 and 8.1 (32 bit)
    • Windows® 10 (32 bit)

     

     Supported programs: 

    • Google™ Contacts (Cloud service via Internet)
    • Windows® Contacts (on Windows® Vista, Windows® 7, Windows® 8/8.1 and Windows® 10)
    • Microsoft® Outlook® 2007, 2010, 2013 and 2016 (all in 32 bit version only)

     

    Features of Gigaset QuickSync Windows® application: 

    • Fast synchronization between your PC address book and Gigaset handset or desktop base
    • Download of ringer melodies, screen savers and caller’s pictures
    • Support all (not copyright protected) music formats on the PC - real sounds (e.g. MP3, AAC, …) with automatic conversion to phone's (G.722) format during download 
    • Ringtone Editor: User can comfortably select, which part of the melody will be sent to handset
    • Picture Editor: User can comfortably select, which part of the picture will be sent to handset
    • Automatic picture transfer from Outlook® contacts into handset address book (only for SL910H, S820H, S850H, S850HX, SL450H, SL450HX, SL350H, SL360HS, CL660HX and S650H PRO, SL750H PRO)
    • Caller pictures in Outlook® contacts are automatically associated with the address book entry
    • For Contacts in Outlook® 2007, 2010, 2013 and 2016; up to 244 pictures synchronized
    • Full resolution with caller pictures starting with Outlook® 2010, previous versions provide limited resolutions. 
    • Support of multiple phones with user friendly names

     

    CTI-Functionality (telephony modus):

    • Support of Windows® Telephony Interface for e.g. dialing directly from Outlook® contacts
    • incoming calls are displayed on the PC
    • CTI via Bluetooth for SL910H, S820H, SL78H, SL400H, S800H, S810H, S850H, S850HX, SL450H, SL450HX, SL360HS and SL610H PRO, S510H PRO, S650H PRO, SL750H PRO
    • CTI via USB for S79H, CL660H, CL660HX and SL350H
    • CTI via Ethernet for DL500A, DX600A ISDN, DX800A all in one, DE700, DE900, DE310 and DE410.
    • Bluetooth connection setup integrated with QuickSync
    • Auto start Gigaset QuickSync when Windows® starts (option)

     

    Support of Gigaset SL910H, S820H, SL78H, S79H, S800H, S810H and SL400H, S850H, S850HX, SL450H, SL450HX, SL360HS, SL350H, CL660H, CL660HX as well as S510H PRO, SL610H PRO and SL750H PRO: 

    • USB-Drivers (WHQL-certified) provided for USB-Interface
    • Synchronization of up to 500 Address book Entries
    • Automatic check for new Firmware-Versions (daily) 
    • Handset Firmware-Update (only via USB-connection)

     

    Support of DL500A, DX600A ISDN, DX800A all in one, DE310 IP PRO and DE410 IP PRO:

    • Synchronization of up to 1000 Address book Entries 
    • local network connection

     

    Support of DE700 IP PRO and DE900 IP PRO: 

    • synchronization of additional contact`s phone numbers and fields like caller`s picture or address

     

    Gigaset QuickSync is compatible with the following Gigaset handsets:

    • Gigaset C670H PRO, CL660H, CL660HX
    • Gigaset S850H, S850HX, SL450H, SL450HX, SL360HS
    • Gigaset SL910, SL910A, SL910H, S820, S820A, S820H, SL400, SL400A, SL400H, SL350H
    • Gigaset SX810ISDN, SX810A ISDN,S810H, SX790ISDN, SX790A ISDN
    • Gigaset SL610H PRO, S510H PRO, S650H PRO, SL750H PRO
    • Gigaset SL785, SL780, SL78H,  S795, S790, S79H, S850H PRO

     

    Gigaset QuickSync is compatible with Gigaset desktop phones:

    • Gigaset DL500A, DX600A ISDN, DX800A all in one, DE700 IP PRO, DE900 IP PRO, DE310 IP PRO, DE410 IP PRO

     

    Release notes (April 2018) 

    Version 8.6(8.6.876.3)

    • NEW: Support of handsets Gigaset CL660H, C670H PRO, Swyx D710 and Swyx D750
    Download
  • QuickSync Version 3.6 (Mac OS 10.7 - 10.12 Sierra)

    Gigaset QuickSync for Mac

    Gigaset QuickSync allows you to easy synchronize your Mac OS contacts with your address data on Gigaset handsets via  Bluetooth®, USB cable or ethernet (LAN) (depending on the device one or more connection types are available).

     

    General information 

    Supported Operating Systems:  

    • Mac OS X 10.11 El Capitan, 10.10 Yosemite, 10.9, 10.8, 10.7

     

    Features of Gigaset QuickSync for Mac: 

    • Synchronization between Mac addressbook (including iCloud) and supported Gigaset handsets
    • Download of ringer tones, screen savers and picture clips
    • Supports all Quicktime audio formats – automatic conversion into G.722 format during download to handset
    • Ringtone editor: you can select, how many seconds of the music will be transferred
    • Automatic picture transfer from Mac address book (only for SL910H and S820H)

     

    CTI functionality: Dialing of phone numbers on a connected Gigaset phone:

    • You can select a phone number within a program (e.g. Safari) and start dialing via the context menu
    • The connected phone (Gigaset handset or desktop phone) dials the number in listening-in mode
      (context menu has to be activated via System settings->Keypad->Shortcuts->Services)
    • Support of several handsets with individual names for each handset

     

    Gigaset QuickSync is compatible with the following Gigaset handsets: 

    • Gigaset CL660HX, SL785, SL780, SL78H, SL565, SL560, SL56, SL400, SL400A, SL400H, SL375, SL370, SL37H, S810, S810A, S810H, S800, S800A, S800H, S820, S820A, S820H, S850H, S850HX, SL350, SL360HS, SL450H, SL450HX, SL910, SL910A, SL910H, S790, S795, S79H, SX790 ISDN, SX795 ISDN, S685, S680, SX685 isdn, SX680 isdn, S685 IP, S68H, S510H PRO, S650H PRO, SL610H PRO und SL750H PRO.

     

    Gigaset QuickSync is compatible with Gigaset desktop phones:

    • Gigaset DL500A, DX600A ISDN, DX800A all in one, DE310, DE410, DE700, DE900 IP PRO

     

    Release Notes (November 2016)

    Version 3.6

    • NEW: Mac OS 10.12 Sierra support 

     

    Download
  • QuickSync Version 3.0.2 (Mac OS 10.5 - 10.9)

    Gigaset QuickSync for Mac

    Gigaset QuickSync allows you to easy synchronize your Mac OS contacts with your address data on Gigaset handsets via  Bluetooth®, USB cable or ethernet (LAN) (depending on the device one or more connection types are available).

     

    General information 

    Supported Operating Systems:  

    • Mac OS 10.9, 10.8, 10.7, 10.6, 10.5

     

    Features of Gigaset QuickSync for Mac: 

    • Synchronization between Mac addressbook (including iCloud) and supported Gigaset handsets
    • Download of ringer tones, screen savers and picture clips
    • Supports all Quicktime audio formats – automatic conversion into G.722 format during download to handset
    • Ringtone editor: you can select, how many seconds of the music will be transferred
    • Automatic picture transfer from Mac address book (only for SL910H and S820H)

     

    CTI functionality: Dialing of phone numbers on a connected Gigaset phone:

    • You can select a phone number within a program (e.g. Safari) and start dialing via the context menu
    • The connected phone (Gigaset handset or desktop phone) dials the number in listening-in mode
      (context menu has to be activated via System settings->Keypad->Shortcuts->Services)
    • Support of several handsets with individual names for each handset

     

    Gigaset QuickSync is compatible with the following Gigaset handsets: 

    • Gigaset SL785, SL780, SL78H, SL565, SL560, SL56, SL400, SL400A, SL400H, SL375, SL370, SL37H, S810, S810A, S810H, S800, S800A, S800H, S820, S820A, S820H, SL910, SL910A, SL910H, S790, S795, S79H, SX790 ISDN, SX795 ISDN, S685, S680, SX685 isdn, SX680 isdn, S685 IP, S68H

     

    Gigaset QuickSync is compatible with Gigaset desktop phones:

    • Gigaset DL500A, DX600A ISDN, DX800A all in one, DE310, DE410, DE700, DE900 IP PRO

     

    Download
  • Quick Sync - Privacy Policy

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