Support voor Gigaset C530

Gigaset C530
Welkom op de support pagina van je Gigaset C530. Op deze pagina vind je de antwoorden op veelgestelde vragen. Handleidingen, software en firmware zijn beschikbaar om te downloaden U kunt ook video's tutorials bekijken wat u helpt bij het installeren. Wanneer uw toestel defect is, kunt u zich hier egistreren voor een Gigaset C530 reparatie. Verder kunt u hier alle onderdelen vinden voor uw Gigaset C530. Als je zoekt naar producten die overeenkomen met je Gigaset C530 kijk dan op onze compatibiliteit database. Je kan ook uitzoeken hoe uw toestel kunt registreren met andere toestellen.

Antwoorden op veelgestelde vragen

Heeft u vragen met betrekking tot de Gigaset producten? Hier zijn de antwoorden allemaal te vinden.

Top 10 FAQs

  • Eerste stappen voor het oplossen van problemen
  • Recommented batteries:

    For Gigaset handsets, use only the batteries approved by Gigaset. The high quality standard guarantees safe use and a long service life.
    NiMh round cells type AAA can be purchased in our Gigaset online shop.

    List of approved and recommended batteries:

      Battery Type  

    Supplier

     
     

    Voltage
    [V]

     
     

    Capacity
    [mA]

     
     

    Supplier 's Type

     
     

    NiMH AAA

     
     

    SHP

     
     

    1,2

     
     

    300

     
     

    44AAAJ300

     
     

    NiMH AAA

     
     

    Suppo

     
     

    1,2

     
     

    300

     
     

    HSY-AAA0.35-C

     
     

    NiMH AAA

     
     

    GP

     
     

    1,2

     
     

    400

     
     

    XSRHCD43C001

     
     

    NiMH AAA

     
     

    SHP

     
     

    1,2

     
     

    400

     
     

    44AAAJ400

     
     

    NiMH AAA

     
     

    Suppo

     
     

    1,2

     
     

    400

     
     

    HSY-AAA0.40-C

     
     

    NiMH AAA

     
     

    GP

     
     

    1,2

     
     

    550

     
     

    XSRHCH53D007

     
     

    NiMH AAA

     
     

    SHP

     
     

    1,2

     
     

    550

     
     

    44AAAJ550

     
     

    NiMH AAA

     
     

    Suppo

     
     

    1,2

     
     

    550

     
     

    HSY-AAA0.55-C

     
     

    NiMH AAA

     
     

    GP

     
     

    1,2

     
     

    650

     
     

    XSRHC073D001

     
     

    NiMH AAA

     
     

    SHP

     
     

    1,2

     
     

    650

     
     

    44AAAJ700

     
     

    NiMH AAA

     
     

    Suppo

     
     

    1,2

     
     

    650

     
     

    HSY-AAA0.65-C

     
      NiMH AAA    

    GP

     
     

    1,2

     
     

    750

     
     

    XSRHCH73D000

     
     

    NiMH AAA

     
     

    SHP

     
     

    1,2

     
     

    750

     
     

    44AAAJ800

     
     

    NiMH AAA

     
     

    Suppo

     
     

    1,2

     
     

    750

     
     

    HSY-AAA0.75-C

     
     

     

     
     

     

     
     

     

     
     

     

     
     

     

     
     

    NiMH AA

     
     

    GP

     
     

    1,2

     
     

    1200

     
     

    GP130AAHCR

     
     

    NiMH AA

     
     

    SHP

     
     

    1,2

     
     

    1200

     
     

    50AAJ1200

     
     

    NiMH AA

     
     

    Suppo

     
     

    1,2

     
     

    1200

     
     

    HSY-AA1.25-C

     

     

     

     

  • By default, the number of the caller is shown in the display of your Gigaset telephone. You do not have to make any other settings on your Gigaset telephone. However, if the caller's number is not displayed, this can be due to the following:

    - You have not ordered CID from your network provider or
    - Your telephone is connected through a PBX that does not transmit all information.

    Is your telephone connected through a PBX/gateway?
    You can establish this by checking for an additional device connected between your telephone and house connection, e.g., a PBX, gateway etc.
    In most cases, simply resetting this device will remedy the situation:
    - Briefly disconnect the power plug of your PBX.
    - Re-insert the plug and wait for the device to restart.

    If the caller number is still not displayed:
    Check the CID settings of your PBX and activate this function if necessary. In the user guide for the device, search for the term "CID" (or an alternative term such as "phone number transmission", "caller ID", ..).

    If necessary, contact the device manufacturer. If this does not resolve the problem, it is possible that your network provider does not support the CID service for this number.

    Have you ordered the CID service from your network provider?
    Check whether your provider supports Caller ID (CID) and that the function has been activated for you. If necessary, contact your provider.

  • If you operate your Gigaset on the telephone connection of a router/modem, make sure that you have noticed the following points:


    • Use the phone cable from the Gigaset packaging.
    • If the router or modem does not have a phone jack, it is necessary to use the enclosed phone cable or the enclosed phone adapter of your router/modem.
    • Connect the cable to the router`s phone jack / phone port / FON port.
    • Please check if your telephone data (internet telephone number, provider-profile, …) for the used telephone connection in the router/modem were entered correctly.
    • Please make sure that your internet connection is working.


    If the problem persists, please contact your provider.

  • With the following procedure all handset settings including the directory, redial list etc. will be deleted!

    • Switch off handset
    • Hold down the keys 1, 4, 7 and switch the handset on
    • "Service" will be displayed
    • Enter 4 6 8 5 4 6 3
    • The handset switches off

  • Fundamental reset of the base station

    • Disconnect mains.
    • Press paging key on base station and hold down.
    • Plug in power supply.
    • Hold key pressed for more than 5 seconds. Release the paging key.

    The base station is now set to factory defaults.
    The system-PIN is reset to 0000 and all handsets are deregistered.

  • Handset in idle mode:

    • Press menu key
    • Enter * # 0 5 #
    • Enter 3 7 6 2 0 0 0

    Afterwards the base system code is 0000.

  • It is practically impossible to determine the battery capacity or state of charge of a NiCd or NiMH battery by fast measurement. For the charge management of the Gigasets, it is only possible to recognize completely empty or completely full (just charged) batteries by the voltage. In most cases, however, the display will show 1/3 or 2/3 because the flat discharge curve, the temperature dependence of the voltage and the different battery types do not allow the charge level to be clearly identified.

  • NiZn (Nickel Zinc) batteries are not suitable for use in Gigaset handsets.

  •  

     

     

    Please refer to the user guide of your

    phone to check whether your base station is suitable for operating the

    repeater and how to prepare it for registering the repeater.
    Before

    starting registration, position the Gigaset Repeater directly adjacent

    to the base station and to a power connection. If you are already using

    Gigaset Repeaters, these must be switched on and positioned close to the

    base station for this registration procedure.

    Automatic registration
    Carry out the following steps:

    • Switch on Gigaset Repeater: Connect the power supply unit to a plug socket. Following this, the device will enter registration mode for 5 minutes.
    • Prepare the base station for registering the repeater, in the same way as you would to manually register a handset. Please refer to the operating instructions for your base station.

    The repeater will automatically be registered to the

    base station. The LEDs will indicate whether registration was

    successful or unsuccessful.

    Please note: Ensure that no other base stations in registration mode are located close to the Gigaset Repeater during this procedure.

    De-registration

    It

    may be necessary to de-register the repeater, for example if it has to

    be replaced. Information about this can be found in the operating

    instructions of your base station, or via the system menu of your phone

    e.g. C430/C430A, C530/C530A, CL660/CL660A, E630/E630A. For phones

    without a repeater system menu, the repeater can be de-registered using

    the Reset Repeater procedure.

alle FAQ's naar thema

  • A
  • B
    • Battery
      • Discharge should take place at room temperature. At temperatures below 0° C, the capacity of the batteries decreases considerably.
        Charging should preferably take place in the range of 10 - 35°C, as this is where the batteries have the greatest capacity.
        With NiMH batteries, the handset interrupts charging at temperatures above 45° C, with LiIon batteries below 5° C and above 40°-45° C, as the batteries must not be charged outside these temperatures.

      • NiZn (Nickel Zinc) batteries are not suitable for use in Gigaset handsets.

      • Recommented batteries:

        For Gigaset handsets, use only the batteries approved by Gigaset. The high quality standard guarantees safe use and a long service life.
        NiMh round cells type AAA can be purchased in our Gigaset online shop.

        List of approved and recommended batteries:

          Battery Type  

        Supplier

         
         

        Voltage
        [V]

         
         

        Capacity
        [mA]

         
         

        Supplier 's Type

         
         

        NiMH AAA

         
         

        SHP

         
         

        1,2

         
         

        300

         
         

        44AAAJ300

         
         

        NiMH AAA

         
         

        Suppo

         
         

        1,2

         
         

        300

         
         

        HSY-AAA0.35-C

         
         

        NiMH AAA

         
         

        GP

         
         

        1,2

         
         

        400

         
         

        XSRHCD43C001

         
         

        NiMH AAA

         
         

        SHP

         
         

        1,2

         
         

        400

         
         

        44AAAJ400

         
         

        NiMH AAA

         
         

        Suppo

         
         

        1,2

         
         

        400

         
         

        HSY-AAA0.40-C

         
         

        NiMH AAA

         
         

        GP

         
         

        1,2

         
         

        550

         
         

        XSRHCH53D007

         
         

        NiMH AAA

         
         

        SHP

         
         

        1,2

         
         

        550

         
         

        44AAAJ550

         
         

        NiMH AAA

         
         

        Suppo

         
         

        1,2

         
         

        550

         
         

        HSY-AAA0.55-C

         
         

        NiMH AAA

         
         

        GP

         
         

        1,2

         
         

        650

         
         

        XSRHC073D001

         
         

        NiMH AAA

         
         

        SHP

         
         

        1,2

         
         

        650

         
         

        44AAAJ700

         
         

        NiMH AAA

         
         

        Suppo

         
         

        1,2

         
         

        650

         
         

        HSY-AAA0.65-C

         
          NiMH AAA    

        GP

         
         

        1,2

         
         

        750

         
         

        XSRHCH73D000

         
         

        NiMH AAA

         
         

        SHP

         
         

        1,2

         
         

        750

         
         

        44AAAJ800

         
         

        NiMH AAA

         
         

        Suppo

         
         

        1,2

         
         

        750

         
         

        HSY-AAA0.75-C

         
         

         

         
         

         

         
         

         

         
         

         

         
         

         

         
         

        NiMH AA

         
         

        GP

         
         

        1,2

         
         

        1200

         
         

        GP130AAHCR

         
         

        NiMH AA

         
         

        SHP

         
         

        1,2

         
         

        1200

         
         

        50AAJ1200

         
         

        NiMH AA

         
         

        Suppo

         
         

        1,2

         
         

        1200

         
         

        HSY-AA1.25-C

         

         

         

         

      • It is practically impossible to determine the battery capacity or state of charge of a NiCd or NiMH battery by fast measurement. For the charge management of the Gigasets, it is only possible to recognize completely empty or completely full (just charged) batteries by the voltage. In most cases, however, the display will show 1/3 or 2/3 because the flat discharge curve, the temperature dependence of the voltage and the different battery types do not allow the charge level to be clearly identified.

  • F
    • First steps for troubleshooting
      • Eerste stappen voor het oplossen van problemen
      • If you operate your Gigaset on the telephone connection of a router/modem, make sure that you have noticed the following points:


        • Use the phone cable from the Gigaset packaging.
        • If the router or modem does not have a phone jack, it is necessary to use the enclosed phone cable or the enclosed phone adapter of your router/modem.
        • Connect the cable to the router`s phone jack / phone port / FON port.
        • Please check if your telephone data (internet telephone number, provider-profile, …) for the used telephone connection in the router/modem were entered correctly.
        • Please make sure that your internet connection is working.


        If the problem persists, please contact your provider.

  • N
    • Notes on Caller ID (CID)
      • By default, the number of the caller is shown in the display of your Gigaset telephone. You do not have to make any other settings on your Gigaset telephone. However, if the caller's number is not displayed, this can be due to the following:

        - You have not ordered CID from your network provider or
        - Your telephone is connected through a PBX that does not transmit all information.

        Is your telephone connected through a PBX/gateway?
        You can establish this by checking for an additional device connected between your telephone and house connection, e.g., a PBX, gateway etc.
        In most cases, simply resetting this device will remedy the situation:
        - Briefly disconnect the power plug of your PBX.
        - Re-insert the plug and wait for the device to restart.

        If the caller number is still not displayed:
        Check the CID settings of your PBX and activate this function if necessary. In the user guide for the device, search for the term "CID" (or an alternative term such as "phone number transmission", "caller ID", ..).

        If necessary, contact the device manufacturer. If this does not resolve the problem, it is possible that your network provider does not support the CID service for this number.

        Have you ordered the CID service from your network provider?
        Check whether your provider supports Caller ID (CID) and that the function has been activated for you. If necessary, contact your provider.

  • O
    • Operating a Gigaset at routers
      • By default, the number of the caller is shown in the display of your Gigaset telephone. You do not have to make any other settings on your Gigaset telephone. However, if the caller's number is not displayed, this can be due to the following:

        - You have not ordered CID from your network provider or
        - Your telephone is connected through a PBX that does not transmit all information.

        Is your telephone connected through a PBX/gateway?
        You can establish this by checking for an additional device connected between your telephone and house connection, e.g., a PBX, gateway etc.
        In most cases, simply resetting this device will remedy the situation:
        - Briefly disconnect the power plug of your PBX.
        - Re-insert the plug and wait for the device to restart.

        If the caller number is still not displayed:
        Check the CID settings of your PBX and activate this function if necessary. In the user guide for the device, search for the term "CID" (or an alternative term such as "phone number transmission", "caller ID", ..).

        If necessary, contact the device manufacturer. If this does not resolve the problem, it is possible that your network provider does not support the CID service for this number.

        Have you ordered the CID service from your network provider?
        Check whether your provider supports Caller ID (CID) and that the function has been activated for you. If necessary, contact your provider.

      • If you operate your Gigaset on the telephone connection of a router/modem, make sure that you have noticed the following points:


        • Use the phone cable from the Gigaset packaging.
        • If the router or modem does not have a phone jack, it is necessary to use the enclosed phone cable or the enclosed phone adapter of your router/modem.
        • Connect the cable to the router`s phone jack / phone port / FON port.
        • Please check if your telephone data (internet telephone number, provider-profile, …) for the used telephone connection in the router/modem were entered correctly.
        • Please make sure that your internet connection is working.


        If the problem persists, please contact your provider.

  • R
    • Reset procedures
      • Handset in idle mode:

        • Press menu key
        • Enter * # 0 5 #
        • Enter 3 7 6 2 0 0 0

        Afterwards the base system code is 0000.

      • Fundamental reset of the base station

        • Disconnect mains.
        • Press paging key on base station and hold down.
        • Plug in power supply.
        • Hold key pressed for more than 5 seconds. Release the paging key.

        The base station is now set to factory defaults.
        The system-PIN is reset to 0000 and all handsets are deregistered.

      • With the following procedure all handset settings including the directory, redial list etc. will be deleted!

        • Switch off handset
        • Hold down the keys 1, 4, 7 and switch the handset on
        • "Service" will be displayed
        • Enter 4 6 8 5 4 6 3
        • The handset switches off

    • Repeater
      •  

         

         

        Please refer to the user guide of your

        phone to check whether your base station is suitable for operating the

        repeater and how to prepare it for registering the repeater.
        Before

        starting registration, position the Gigaset Repeater directly adjacent

        to the base station and to a power connection. If you are already using

        Gigaset Repeaters, these must be switched on and positioned close to the

        base station for this registration procedure.

        Automatic registration
        Carry out the following steps:

        • Switch on Gigaset Repeater: Connect the power supply unit to a plug socket. Following this, the device will enter registration mode for 5 minutes.
        • Prepare the base station for registering the repeater, in the same way as you would to manually register a handset. Please refer to the operating instructions for your base station.

        The repeater will automatically be registered to the

        base station. The LEDs will indicate whether registration was

        successful or unsuccessful.

        Please note: Ensure that no other base stations in registration mode are located close to the Gigaset Repeater during this procedure.

        De-registration

        It

        may be necessary to de-register the repeater, for example if it has to

        be replaced. Information about this can be found in the operating

        instructions of your base station, or via the system menu of your phone

        e.g. C430/C430A, C530/C530A, CL660/CL660A, E630/E630A. For phones

        without a repeater system menu, the repeater can be de-registered using

        the Reset Repeater procedure.

  • T
    • Technical data
      • Standby time*: 300h          
        Standby time**: 170h          
        Talk time: 14h             
        Operating time for 1,5h of Calls per Day*: 130h          
        Operating time for 1,5h of Calls per Day**: 100h          
        Charging time in Base station: 8,5h   
        Charging time in charging cradle: 7,5h
        Phone book entries: 150
        Answering machine: 30min

        *No Radiation deactivated, without display backlight in idle status
        **No Radiation activated, without display backlight in idle status

Downloads

Ontvang handleidingen of software updates van je Gigaset product.

Check compatibiliteit

Check of uw Gigaset handsets compatibel zijn met Gigaset basis stations.
Check compatibiliteit
Check compatibiliteit van handset of basis station door individuele functies te selecteren
Check compatibiliteit door functies

Registreer uw handset met het basis station

Heb u de Gigaset C530 basis station en wil een handset registreren?
Registreer handset met de Gigaset C530

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Neem contact op met de Customer service voor persoonlijke assistentie a.u.b.