Firmware update (version 262) 07/2022
Improvements and changes with firmware update:
Improvements and bug fixes
DownloadRecommented batteries:
For Gigaset handsets, use only the batteries approved by Gigaset. The high quality standard guarantees safe use and a long service life.
NiMh round cells type AAA can be purchased in our Gigaset online shop.
List of approved and recommended batteries:
Battery Type |
Supplier |
Voltage |
Capacity |
Supplier 's Type |
NiMH AAA |
SHP |
1,2 |
300 |
44AAAJ300 |
NiMH AAA |
Suppo |
1,2 |
300 |
HSY-AAA0.35-C |
NiMH AAA |
GP |
1,2 |
400 |
XSRHCD43C001 |
NiMH AAA |
SHP |
1,2 |
400 |
44AAAJ400 |
NiMH AAA |
Suppo |
1,2 |
400 |
HSY-AAA0.40-C |
NiMH AAA |
GP |
1,2 |
550 |
XSRHCH53D007 |
NiMH AAA |
SHP |
1,2 |
550 |
44AAAJ550 |
NiMH AAA |
Suppo |
1,2 |
550 |
HSY-AAA0.55-C |
NiMH AAA |
GP |
1,2 |
650 |
XSRHC073D001 |
NiMH AAA |
SHP |
1,2 |
650 |
44AAAJ700 |
NiMH AAA |
Suppo |
1,2 |
650 |
HSY-AAA0.65-C |
NiMH AAA |
GP |
1,2 |
750 |
XSRHCH73D000 |
NiMH AAA |
SHP |
1,2 |
750 |
44AAAJ800 |
NiMH AAA |
Suppo |
1,2 |
750 |
HSY-AAA0.75-C |
|
|
|
|
|
NiMH AA |
GP |
1,2 |
1200 |
GP130AAHCR |
NiMH AA |
SHP |
1,2 |
1200 |
50AAJ1200 |
NiMH AA |
Suppo |
1,2 |
1200 |
HSY-AA1.25-C |
By default, the number of the caller is shown in the display of your Gigaset telephone. You do not have to make any other settings on your Gigaset telephone. However, if the caller's number is not displayed, this can be due to the following:
- You have not ordered CID from your network provider or
- Your telephone is connected through a PBX that does not transmit all information.
Is your telephone connected through a PBX/gateway?
You can establish this by checking for an additional device connected between your telephone and house connection, e.g., a PBX, gateway etc.
In most cases, simply resetting this device will remedy the situation:
- Briefly disconnect the power plug of your PBX.
- Re-insert the plug and wait for the device to restart.
If the caller number is still not displayed:
Check the CID settings of your PBX and activate this function if necessary. In the user guide for the device, search for the term "CID" (or an alternative term such as "phone number transmission", "caller ID", ..).
If necessary, contact the device manufacturer. If this does not resolve the problem, it is possible that your network provider does not support the CID service for this number.
Have you ordered the CID service from your network provider?
Check whether your provider supports Caller ID (CID) and that the function has been activated for you. If necessary, contact your provider.
It is practically impossible to determine the battery capacity or state of charge of a NiCd or NiMH battery by fast measurement. For the charge management of the Gigasets, it is only possible to recognize completely empty or completely full (just charged) batteries by the voltage. In most cases, however, the display will show 1/3 or 2/3 because the flat discharge curve, the temperature dependence of the voltage and the different battery types do not allow the charge level to be clearly identified.
You can check and activate your answering
machine from any other telephone (hotel,
pay phone etc.), or initiate ringback from the
answering machine with an SMS.
Prerequisites:
Calling the answering machine and
playing back messages:
You are informed whether any new messages
have been recorded. The messages are
now played back. You can now operate the
answering machine with the keypad.
The following keys are used for operation:
- Key 1: To return to the start of the current message. Press twice to go back to the previous message.
- Key 2: Stop playback. Press again to resume
- Key 3: Go to the next message
- Key 0: Delete current message
Yes, you can use the Repeater to extract the range
Basically all GAP compatible handsets can be used.
The Gigaset compatibility database www.gigaset.com/compatibility shows you which telephone functions and features are attuned with which device combinations
The following procedures allow changing the date/time format from EU to US and vice versa:
EU format --> US fomat
In IDLE mode press the keys Menue * # 87 #
US format --> EU fomat
In IDLE mode press the keys Menue * # 38 #The problems when connecting to the incoming
e-mail server may have the following causes:
Solutions:
No, the device connects the server and the mails can be read online. You can delete the Mails on the server with an separate procedure.
No, IMAP is not supported.
Your handset can be used to notify you of new e-mail messages on your
POP3/POP3S server and to display the incoming e-mail list and all or
parts of the message text.
Prerequisites:
To enable the e-mail notification, open the menu Settings - E-Mail in the Web-Interface and save the access data for your mailbox on the phone:
Authentication name:
Enter your username or e-mail account name as agreed with the Internet provider (maximum 74 characters).
Authentication password:
Enter the password agreed with your provider for accessing the POP3/POP3S server (maximum 32 characters; case-sensitive).
POP3 Server:
Enter the name of the POP3/POP3S server (maximum 74 characters).
Example: pop.theserver.com.
POP3 Server port:
Enter the communication port used on the POP3/POP3S server (number between 1 and 55,000).
The default setting is port 110. Enabling the Secure Connection (SSL) function automatically changes the port number to 995.
Check for new e-mail:
Select the time interval from the list at which your phone should check if new messages have arrived via your POP3/POP3S server.
Select Never to disable the check.
Select one of the other values to enable the check for new e-mail messages.
Secure Connection (SSL):
Indicate whether the phone should be authenticated with the POP3S server via a secure connection (POP3S via SSL/TLS).
120 characters
With firmware version V.49 up to 6 e-mail accounts can be assigned to up to 6 different handsets and can be accessed in parallel.
Only e-Mail notification is possible.
You have the option to reload the firmware version that was loaded before the last update on the base station.
You can also reload the firmware version that was loaded by default onto the phone.
The selected firmware is reloaded on the phone and the current firmware is overwritten. Your connection to the Web configurator is terminated, and the base station is rebooted.
This process can take up to 3 minutes.
No, the Firmware will not be deleted!
When the version check is enabled, the phone checks on a daily basis
whether the Gigaset configuration server has a new version of the phone
firmware or the provider profile. If the telephone is not connected to
the Internet at the time when the check is to be carried out (e.g.,
because the router is disabled), the check is carried out as soon as the
phone is reconnected to the Internet.
If a new version is
available, a message to this effect is shown on the display of the
registered handsets. You can then perform an automatic update of the
firmware or of the provider data.
You can enable resp. disable the autom. version check as follow:
Via Web Configurator:
Status » Firmware version » The first 5 digits indicate the number of the firmware update
If you are in a call (> 8 sec):
Options » Service-Info » Scroll to list entry number 4. The first 5 digits indicate the number of the firmware update
When the version check is enabled, the phone checks on a daily basis whether the Gigaset configuration server has a new version of the phone firmware or the provider profile. If the telephone is not connected to the Internet at the time when the check is to be carried out (e.g., because the router is disabled), the check is carried out as soon as the phone is reconnected to the Internet.
If a new version is available, a message to this effect is shown on the display of the registered handsets. You can then perform an automatic update of the firmware or of the provider data.
You can enable resp. disable the autom. version check as follow:
Yes, please note the following prerequisites:
One of the reasons for this condition could be that the software update was interrupted. The basis station tries permanently to accomplish the software update completely. Only after a successful update the device will be working again.
In order to solve the problem, please ensure that the router is connected to the internet and that the Gigaset base station is connected to the router. Wait approx. 15 minutes. Afterwards the Gigaset should be working again.
Please Note:
If any router settings were changed, please ensure that the DHCP server of the Routers is working. In order to activate the DHCP Client at the Gigaset basisstation, please do the following steps:
Therewith the DHCP Client of the Gigaset is activated again and the existing IP address is deleted.
If the Gigaset isn’t working again, please try the following steps to complete the software update:
In this status no VoIP calls are possible. Please check the following points:
If all the above criteria has been met, please check the configuration of your VoIP provider. Thereto Start the menu on the handset "Settings" – "Base" - "VoIP Configuration" or open the Web page "Settings" - "Telephony" - "Connections".
If you own a Gigaset IP Base / Gigaset GO-Box and it is connected to your router/modem via LAN cable, please check the following steps:
No. Both, caller and callee have to be in the Gigaset.net network.
Press the Control key slightly longer then when accessing your directory. Scroll down to Gigaset.net by using the Control key and acknowledge by pressing the right-sided Display key.
If you use a other handset there are three ways to enter the Gigaset.net directory:
Depending on your Gigaset, there are two different ways to access your account data:
An echo service is available for you to check
your VoIP connection.
The echo service is available in six languages:
After an announcement, the echo service
immediately sends back the voice data you
have received in the form of an echo.
Yes. Calls via Gigaset.net are free of charge. Yet, if you do not have flat rate Internet access, costs will incur.
Each Gigaset VoIP has an unalterable Gigaset.net number. If your phone just has to be repaired, you can keep both, nickname and number. But if your phone has to be swapped, you will get a new number and therefore have to choose a new nickname.
With Gigaset.net you can make free of charge phone calls to other Gigaset.net members all over the globe via the Internet. To use the service you do not have to register with a VoIP provider or make any additional settings. You just have to plug in your phone’s mains adapter and to establish a connection to the Internet. To activate the service, search the Gigaset.net directory for any nickname. Calls via Gigaset.net are free of charge. Yet, if you do not have flat rate Internet access, costs will incur.
If your Gigaset.net account has been idle for more than six weeks, it will be deactivated automatically. To reactivate your account, you have three options:
The configuration can be done with the Web Configurator. Under “Settings” – “Telephony” – “Number assignment” you can configure the send – and receive numbers.
Prerequisites: A standard Web browser is installed on the PC e.g., Internet Explorer version 6.0 or higher, or Firefox version 1.0.4 or higher. The phone and PC are directly connected with each other via a router. The settings of any existing firewall installed on your PC allow the PC and phone to communicate with each other.
There are two ways of connecting your PC to the Web configurator on the Gigaset:
1. Via the phone's IP address in the local network
Establish the current IP address of the phone. It is displayed when you open the following menu:
Your phone's IP address can change if you have activated dynamic IP address Assignment
A connection is established to the phone's Web configurator.
Warning:
If one of the four parts of the IP address contains leading zeros (e.g., 002), these zeros must not be entered in the Web browser address field. Otherwise, the Web browser will not be able to establish a connection to the Web configurator.
Example: The IP address 192.168.002.002 is displayed on the phone. 192.168.2.2 should be entered in the address field.
2. Via the Gigaset configuration service, if the phone and PC are connected to the Internet
Prerequisite: Your PC and phone are connected to the Internet.
You will receive a message stating that the connection has been forwarded to phone.
If several Gigaset phones can be reached via your Internet connection, you are asked which of these phones you would like to be connected to.
After successfully forwarding the connection, the Web configurator's Login page is displayed in the Web browser.
Please note:
The connection between the PC and the Web configurator is a local connection (LAN connection). The Internet is only accessed to establish the connection.
It depends on the type of compression. The bandwidth for Voice over IP is between 12 and 80 KBit/s. Please note that these values are theoretical. For practice: As much bandwidth as possible.
The default setting for your phone only allows you to access your phone's Web configurator via a PC that is in the same local network as your phone. The subnet mask of the PC must match that of the phone. You can also allow access from PCs in other networks:
Warning: Authorising access from other networks increases the risk of unauthorised access. It is therefore recommended that you disable remote access if you no longer require it.
Please note: The Web configurator services can only be accessed from other networks if your router passes on the service requests from "outside" to port 80 (the default port) of the phone. Make sure you read the user manual for your router. To establish a connection, the public IP address or the DNS name of the router and, where applicable, the port number on the router must be indicated in the Web browser of the remote PC.
In case of using fix IP addresses, you have to configure additional setting via the Web Configuration.
Please open in the Web configuration the option “Settings” – “IP-Configuration”. The IP address and the Subnet Mask must fit to your Routers IP range. For the Default Gateway and DNS Server you should enter the Routers IP address.
In this status no VoIP calls are possible. Please check the following points:
If all the above criteria has been met, please check the configuration of your VoIP provider. Thereto Start the menu on the handset "Settings" – "Base" - "VoIP Configuration" or open the Web page "Settings" - "Telephony" - "Connections".
With VLAN-Tagging you can connect your base station to a local network that is divided into virtual subnetworks (VLAN – Virtual Local Area Network). In a tagged VLAN, data packets are assigned to the individual subnetworks via tags (markings) that consist of a VLAN Identifier and the VLAN Priority, amongst others. The VLAN Identifier identifies the subnetwork. The VLAN Priority allows voice data transport to take priority, for example.
You will need to save the VLAN Identifier / VLAN Priority on the base station. Your VLAN provider will supply you with this data.
Use VLAN Tagging
VLAN Identifier
VLAN Priority
If the details in VLAN Identifier or VLAN Priority are incorrect, you will no longer be able to establish a LAN connection to and from the base station. You must carry out a hardware reset (reset the base station using the paging key). This means that all base station settings are lost.
You can read out the IP address at the handset.
Open menu - „Settings“ – „Base“ resp. "System" – „Local network“ – „IP-Address“
Please note there must be a connection to your router.
The following voice codecs are supported by your phone:
G.722
Excellent voice quality. The broadband speech codec G.722 works at the same
bit rate as G.711 (64 kbit/s per speech connection) but with a higher sampling
rate. This allows higher frequencies to be played back. The speech tone is therefore
clearer and better than for the other codecs (High Definition Sound Performance).
G.711 a law / G.711 μ law
Excellent voice quality (comparable with ISDN). The necessary bandwidth is
64 kbit/s per voice connection.
G.726
Good voice quality (inferior to that with G.711 but better than with G.729).
Your phone supports G726 with a transmission rate of 32 kbit/s per voice
connection.
G.729
Average voice quality. The necessary bandwidth is less than or equal to 8 kbit/s
per voice connection.
To save additional bandwidth and transmission capacity, on VoIP connections
that use the G.729 codec you can suppress the transmission of voice packets in
pauses ("Silence Suppression"). Instead of the background noises in your environment,
your caller then hears a synthetic noise generated in the receiver
(option: Enable Annex B for codec G.729).
It depends on the type of compression. The bandwidth for Voice over IP is between 12 and 80 KBit/s. Please note that these values are theoretical. For practice: As much bandwidth as possible.
The default setting for your phone only allows you to access your phone's Web configurator via a PC that is in the same local network as your phone. The subnet mask of the PC must match that of the phone. You can also allow access from PCs in other networks:
Warning: Authorising access from other networks increases the risk of unauthorised access. It is therefore recommended that you disable remote access if you no longer require it.
Please note: The Web configurator services can only be accessed from other networks if your router passes on the service requests from "outside" to port 80 (the default port) of the phone. Make sure you read the user manual for your router. To establish a connection, the public IP address or the DNS name of the router and, where applicable, the port number on the router must be indicated in the Web browser of the remote PC.
In case of using fix IP addresses, you have to configure additional setting via the Web Configuration.
Please open in the Web configuration the option “Settings” – “IP-Configuration”. The IP address and the Subnet Mask must fit to your Routers IP range. For the Default Gateway and DNS Server you should enter the Routers IP address.
With VLAN-Tagging you can connect your base station to a local network that is divided into virtual subnetworks (VLAN – Virtual Local Area Network). In a tagged VLAN, data packets are assigned to the individual subnetworks via tags (markings) that consist of a VLAN Identifier and the VLAN Priority, amongst others. The VLAN Identifier identifies the subnetwork. The VLAN Priority allows voice data transport to take priority, for example.
You will need to save the VLAN Identifier / VLAN Priority on the base station. Your VLAN provider will supply you with this data.
Use VLAN Tagging
VLAN Identifier
VLAN Priority
If the details in VLAN Identifier or VLAN Priority are incorrect, you will no longer be able to establish a LAN connection to and from the base station. You must carry out a hardware reset (reset the base station using the paging key). This means that all base station settings are lost.
You can read out the IP address at the handset.
Open menu - „Settings“ – „Base“ resp. "System" – „Local network“ – „IP-Address“
Please note there must be a connection to your router.
The following voice codecs are supported by your phone:
G.722
Excellent voice quality. The broadband speech codec G.722 works at the same
bit rate as G.711 (64 kbit/s per speech connection) but with a higher sampling
rate. This allows higher frequencies to be played back. The speech tone is therefore
clearer and better than for the other codecs (High Definition Sound Performance).
G.711 a law / G.711 μ law
Excellent voice quality (comparable with ISDN). The necessary bandwidth is
64 kbit/s per voice connection.
G.726
Good voice quality (inferior to that with G.711 but better than with G.729).
Your phone supports G726 with a transmission rate of 32 kbit/s per voice
connection.
G.729
Average voice quality. The necessary bandwidth is less than or equal to 8 kbit/s
per voice connection.
To save additional bandwidth and transmission capacity, on VoIP connections
that use the G.729 codec you can suppress the transmission of voice packets in
pauses ("Silence Suppression"). Instead of the background noises in your environment,
your caller then hears a synthetic noise generated in the receiver
(option: Enable Annex B for codec G.729).
You can activate and deactivate the Info services for every handset:
Configuring info services:
Click the link www.gigaset.net/myaccount or enter the URL into the address field of a different browser window.
Enter the account data shown on the Info services on screensaver Web page into the fields for the user account.
This will open a Web page where you can compile your info service.
Define which information should be sent regularly to your handset.
If the handset does not display the info service information in idle mode, please check the following handset settings:
Incoming text information via internet will overwrite the Screensaver.
Precondition: The info service must be activated.
Configuring info services:
Click the link www.gigaset.net/myaccount or enter the URL into the address field of a different browser window.
Enter the account data shown on the 'Info services on screensaver' Web page into the fields for the user account. This will open a Web page where you can compile your info service. Define which information should be sent regularly to your handset.
The LED of the message key on registered handsets shows when a new message has been received. This function is called Message Waiting Indication (MWI).
Via the Web configurator in Settings - Messaging - Message Notification you can for each handset individually set on behalf of which type of new messages the LED should flash. The message types are:
For each handset select the message types because of which the message key shall flash when a new message has been received. To do this, click the option next to the message type. You can assign several or no message types to each handset.
By default, the number of the caller is shown in the display of your Gigaset telephone. You do not have to make any other settings on your Gigaset telephone. However, if the caller's number is not displayed, this can be due to the following:
- You have not ordered CID from your network provider or
- Your telephone is connected through a PBX that does not transmit all information.
Is your telephone connected through a PBX/gateway?
You can establish this by checking for an additional device connected between your telephone and house connection, e.g., a PBX, gateway etc.
In most cases, simply resetting this device will remedy the situation:
- Briefly disconnect the power plug of your PBX.
- Re-insert the plug and wait for the device to restart.
If the caller number is still not displayed:
Check the CID settings of your PBX and activate this function if necessary. In the user guide for the device, search for the term "CID" (or an alternative term such as "phone number transmission", "caller ID", ..).
If necessary, contact the device manufacturer. If this does not resolve the problem, it is possible that your network provider does not support the CID service for this number.
Have you ordered the CID service from your network provider?
Check whether your provider supports Caller ID (CID) and that the function has been activated for you. If necessary, contact your provider.
By default, the number of the caller is shown in the display of your Gigaset telephone. You do not have to make any other settings on your Gigaset telephone. However, if the caller's number is not displayed, this can be due to the following:
- You have not ordered CID from your network provider or
- Your telephone is connected through a PBX that does not transmit all information.
Is your telephone connected through a PBX/gateway?
You can establish this by checking for an additional device connected between your telephone and house connection, e.g., a PBX, gateway etc.
In most cases, simply resetting this device will remedy the situation:
- Briefly disconnect the power plug of your PBX.
- Re-insert the plug and wait for the device to restart.
If the caller number is still not displayed:
Check the CID settings of your PBX and activate this function if necessary. In the user guide for the device, search for the term "CID" (or an alternative term such as "phone number transmission", "caller ID", ..).
If necessary, contact the device manufacturer. If this does not resolve the problem, it is possible that your network provider does not support the CID service for this number.
Have you ordered the CID service from your network provider?
Check whether your provider supports Caller ID (CID) and that the function has been activated for you. If necessary, contact your provider.
Eine mögliche Ursache ist, dass Anrufe ins Ausland in den Einstellungen des verwendeten Routers deaktiviert sind.
Beispiel Router AVM Fritz!Box:
In den Einstellungen der AVM Fritz!Box unter Telefonie - eigene Rufnummern - Sicherheit - Auswahl ändern besteht die Möglichkeit Anrufe ins Ausland für angeschlossene IP-Telefone zu erlauben bzw. nicht zu erlauben.
Sollten Sie bei Ihrem Gigaset IP/GO Basisstation das Providerprofil „Fritz!Fon“ verwendet haben, kann es nach dem Update Ihrer Fritzbox auf die Softwareversion 6.80 zu dem Problem kommen, dass keine Anrufe mehr möglich sind. Der Grund hierfür ist, dass die Fritzbox das Passwort für die Registrierung des Gigasets zurückgesetzt hat.
Gehen Sie bitte folgendermaßen vor um das Problem zu lösen:
1. Das Passwort für die Gigaset-Verbindung muss in der Fritzbox neu vergeben werden.
2. In der Webkonfiguration des Gigasets unter Einstellungen-Telefonie-Verbindungen die entsprechende Verbindung aufrufen und dort das in der Fritzbox neu vergebene Passwort eintragen.
Nun sollte die Anmeldung des Gigasets an die Fritzbox wieder einwandfrei möglich sein.
Discharge should take place at room temperature. At temperatures below 0° C, the capacity of the batteries decreases considerably.
Charging should preferably take place in the range of 10 - 35°C, as this is where the batteries have the greatest capacity.
With NiMH batteries, the handset interrupts charging at temperatures above 45° C, with LiIon batteries below 5° C and above 40°-45° C, as the batteries must not be charged outside these temperatures.
NiZn (Nickel Zinc) batteries are not suitable for use in Gigaset handsets.
Recommented batteries:
For Gigaset handsets, use only the batteries approved by Gigaset. The high quality standard guarantees safe use and a long service life.
NiMh round cells type AAA can be purchased in our Gigaset online shop.
List of approved and recommended batteries:
Battery Type |
Supplier |
Voltage |
Capacity |
Supplier 's Type |
NiMH AAA |
SHP |
1,2 |
300 |
44AAAJ300 |
NiMH AAA |
Suppo |
1,2 |
300 |
HSY-AAA0.35-C |
NiMH AAA |
GP |
1,2 |
400 |
XSRHCD43C001 |
NiMH AAA |
SHP |
1,2 |
400 |
44AAAJ400 |
NiMH AAA |
Suppo |
1,2 |
400 |
HSY-AAA0.40-C |
NiMH AAA |
GP |
1,2 |
550 |
XSRHCH53D007 |
NiMH AAA |
SHP |
1,2 |
550 |
44AAAJ550 |
NiMH AAA |
Suppo |
1,2 |
550 |
HSY-AAA0.55-C |
NiMH AAA |
GP |
1,2 |
650 |
XSRHC073D001 |
NiMH AAA |
SHP |
1,2 |
650 |
44AAAJ700 |
NiMH AAA |
Suppo |
1,2 |
650 |
HSY-AAA0.65-C |
NiMH AAA |
GP |
1,2 |
750 |
XSRHCH73D000 |
NiMH AAA |
SHP |
1,2 |
750 |
44AAAJ800 |
NiMH AAA |
Suppo |
1,2 |
750 |
HSY-AAA0.75-C |
|
|
|
|
|
NiMH AA |
GP |
1,2 |
1200 |
GP130AAHCR |
NiMH AA |
SHP |
1,2 |
1200 |
50AAJ1200 |
NiMH AA |
Suppo |
1,2 |
1200 |
HSY-AA1.25-C |
It is practically impossible to determine the battery capacity or state of charge of a NiCd or NiMH battery by fast measurement. For the charge management of the Gigasets, it is only possible to recognize completely empty or completely full (just charged) batteries by the voltage. In most cases, however, the display will show 1/3 or 2/3 because the flat discharge curve, the temperature dependence of the voltage and the different battery types do not allow the charge level to be clearly identified.
Factory conditions:
All individual settings are resetted.
Hardware reset:
The entire contents of the memory will be deleted. All portable handsets will be deregistrationed. The system code will be reset to 0000.
Only for German market relevant.
Yes, with the Dialling Plans. You can make fixe line calls via Provider A and calls to mobile phones via provider B.
Yes, up to 6.
The configuration can be done with the Web Configurator. Under “Settings” – “Telephony” – “Number assignment” you can configure the send – and receive numbers.
In this status no VoIP calls are possible. Please check the following points:
If all the above criteria has been met, please check the configuration of your VoIP provider. Thereto Start the menu on the handset "Settings" – "Base" - "VoIP Configuration" or open the Web page "Settings" - "Telephony" - "Connections".
The configuration can be done with the Web Configurator. Under “Settings” – “Telephony” – “Number assignment” you can configure the send – and receive numbers.
The phone supports the establishment of secure data connections on the Internet with the TLS security protocol (Transport Layer Security). With TLS, the client (the phone) uses certificates to identify the server. These certificates must be stored on the base station.
You can manage them via this Web page Settings – Telephony - Security.
The lists contain the server or CA certificates (certificates from certification points) that have already been implemented by default or have been downloaded via the Web configurator and are classed as valid, i.e., have been accepted.
Deleting a certificate from one of the lists: Select the certificate and click on the [Remove] button. The certificate is deleted from the list immediately.
Checking information about a certificate: Select the certificate and click on the [Details] button. A new Web page appears, displaying the properties of the certificate. If one of the certificates becomes invalid, e.g., because it has expired, it is transferred to the Invalid Certificates list.
You can import new certificates as follow:
The list of invalid certificates contains the certificates received from servers that have not passed the certificate check, and certificates from the Server Certificates / CA Certificates lists that have become invalid. You have the following options:
In the Web configuration on the page Settings – Management – Save & Restore, you can save the current settings in a file on your PC.
If you change the settings accidentally or you need to reset the base station due to a fault, you can reload the saved settings from the file on your PC to your phone.
Settings saved in the file include the following:
For some VoIP accounts/providers it might be necessary to adjust the volume for the dive via the Web Configurator. To do this, please open on your computer the Web Configurator and setup the VoIP Volume under “Settings” – Telephony” – “Audio” – “VoIP Volume”.
Yes, with the Dialling Plans. You can make fixe line calls via Provider A and calls to mobile phones via provider B.
Yes, the maximum is one fixed line call and two VoIP calls. With three parallel calls the performance of the phone can become slow.
Functions to improve the voice quality on VoIP connections are available on the Web configuration page: Settings - Telephony - Audio
The voice quality for VoIP connections is mainly determined by the voice codec used for transferring the data and the available bandwidth of your DSL connection.
In the case of the voice codec, the voice data is digitalised (coded/decoded) and compressed. A "better" codec (better voice quality) means more data needs to be transferred, i.e., perfect voice data transfer requires a DSL connection with a larger bandwidth.
You can influence the voice quality by selecting (bearing in mind the bandwidth of your DSL connection) the voice codecs your phone is to use, and specifying the order in which the codecs are to be suggested when a VoIP connection is established.
Default settings for the codecs used are stored in your phone; one setting optimised for low bandwidths and one for high bandwidths.
You can generally select one of these standard settings for all VoIP connections on your phone. If your DSL connection has a low bandwidth, you can also exclude parallel VoIP connection to increase the voice quality.
You can also make the settings for the voice codecs yourself by selecting the voice codecs to be used for each VoIP connection on your phone and specifying the sequence in which they should be suggested when establishing a VoIP connection.
The following voice codecs are supported by your phone:
G.722
Excellent voice quality. The broadband speech codec G.722 works at the same bit rate as G.711 (64 kbit/s per speech connection) but with a higher sampling rate. This allows higher frequencies to be played back. The speech tone is therefore clearer and better than for the other codecs (High Definition Sound Performance).
G.711 a law / G.711 μ law
Excellent voice quality (comparable with ISDN). The necessary bandwidth is 64 kbit/s per voice connection.
G.726
Good voice quality (inferior to that with G.711 but better than with G.729). Your phone supports G726 with a transmission rate of 32 kbit/s per voice connection.
G.729
Average voice quality. The necessary bandwidth is less than or equal to 8 kbit/s per voice connection. To save additional bandwidth and transmission capacity, on VoIP connections that use the G.729 codec you can suppress the transmission of voice packets in pauses ("Silence Suppression"). Instead of the background noises in your environment, your caller then hears a synthetic noise generated in the receiver (option: Enable Annex B for codec G.729).
Observe the following for good voice quality:
It depends on the type of compression. The bandwidth for Voice over IP is between 12 and 80 KBit/s. Please note that these values are theoretical. For practice: As much bandwidth as possible.
In this status no VoIP calls are possible. Please check the following points:
If all the above criteria has been met, please check the configuration of your VoIP provider. Thereto Start the menu on the handset "Settings" – "Base" - "VoIP Configuration" or open the Web page "Settings" - "Telephony" - "Connections".
Eine mögliche Ursache ist, dass Anrufe ins Ausland in den Einstellungen des verwendeten Routers deaktiviert sind.
Beispiel Router AVM Fritz!Box:
In den Einstellungen der AVM Fritz!Box unter Telefonie - eigene Rufnummern - Sicherheit - Auswahl ändern besteht die Möglichkeit Anrufe ins Ausland für angeschlossene IP-Telefone zu erlauben bzw. nicht zu erlauben.
The following voice codecs are supported by your phone:
G.722
Excellent voice quality. The broadband speech codec G.722 works at the same
bit rate as G.711 (64 kbit/s per speech connection) but with a higher sampling
rate. This allows higher frequencies to be played back. The speech tone is therefore
clearer and better than for the other codecs (High Definition Sound Performance).
G.711 a law / G.711 μ law
Excellent voice quality (comparable with ISDN). The necessary bandwidth is
64 kbit/s per voice connection.
G.726
Good voice quality (inferior to that with G.711 but better than with G.729).
Your phone supports G726 with a transmission rate of 32 kbit/s per voice
connection.
G.729
Average voice quality. The necessary bandwidth is less than or equal to 8 kbit/s
per voice connection.
To save additional bandwidth and transmission capacity, on VoIP connections
that use the G.729 codec you can suppress the transmission of voice packets in
pauses ("Silence Suppression"). Instead of the background noises in your environment,
your caller then hears a synthetic noise generated in the receiver
(option: Enable Annex B for codec G.729).
If you wish to permit two VoIP connections, do the following steps:
Please Note: If, however, your DSL connection has a narrow bandwidth, there may be problems if two VoIP calls are made at the same time.The data is no longer transferred properly(long voice delay, datalosses etc.).
The echo effect is based on network switches.
The problems when connecting to the incoming
e-mail server may have the following causes:
Solutions:
The following procedures allow changing the date/time format from EU to US and vice versa:
EU format --> US fomat
In IDLE mode press the keys Menue * # 87 #
US format --> EU fomat
In IDLE mode press the keys Menue * # 38 #In this status no VoIP calls are possible. Please check the following points:
If all the above criteria has been met, please check the configuration of your VoIP provider. Thereto Start the menu on the handset "Settings" – "Base" - "VoIP Configuration" or open the Web page "Settings" - "Telephony" - "Connections".
Sollten Sie bei Ihrem Gigaset IP/GO Basisstation das Providerprofil „Fritz!Fon“ verwendet haben, kann es nach dem Update Ihrer Fritzbox auf die Softwareversion 6.80 zu dem Problem kommen, dass keine Anrufe mehr möglich sind. Der Grund hierfür ist, dass die Fritzbox das Passwort für die Registrierung des Gigasets zurückgesetzt hat.
Gehen Sie bitte folgendermaßen vor um das Problem zu lösen:
1. Das Passwort für die Gigaset-Verbindung muss in der Fritzbox neu vergeben werden.
2. In der Webkonfiguration des Gigasets unter Einstellungen-Telefonie-Verbindungen die entsprechende Verbindung aufrufen und dort das in der Fritzbox neu vergebene Passwort eintragen.
Nun sollte die Anmeldung des Gigasets an die Fritzbox wieder einwandfrei möglich sein.
If you wish to permit two VoIP connections, do the following steps:
Please Note: If, however, your DSL connection has a narrow bandwidth, there may be problems if two VoIP calls are made at the same time.The data is no longer transferred properly(long voice delay, datalosses etc.).
One of the reasons for this condition could be that the software update was interrupted. The basis station tries permanently to accomplish the software update completely. Only after a successful update the device will be working again.
In order to solve the problem, please ensure that the router is connected to the internet and that the Gigaset base station is connected to the router. Wait approx. 15 minutes. Afterwards the Gigaset should be working again.
Please Note:
If any router settings were changed, please ensure that the DHCP server of the Routers is working. In order to activate the DHCP Client at the Gigaset basisstation, please do the following steps:
Therewith the DHCP Client of the Gigaset is activated again and the existing IP address is deleted.
If the Gigaset isn’t working again, please try the following steps to complete the software update:
If the handset does not display the info service information in idle mode, please check the following handset settings:
Incoming text information via internet will overwrite the Screensaver.
Precondition: The info service must be activated.
Configuring info services:
Click the link www.gigaset.net/myaccount or enter the URL into the address field of a different browser window.
Enter the account data shown on the 'Info services on screensaver' Web page into the fields for the user account. This will open a Web page where you can compile your info service. Define which information should be sent regularly to your handset.
Standby time*: 300h
Standby time**: 170h
Talk time: 14h
Operating time for 1,5h of Calls per Day*: 130h
Operating time for 1,5h of Calls per Day**: 100h
Charging time in Base station: 8,5h
Charging time in charging cradle: 7,5h
Phone book entries: 150
Answering machine: 30min
*No Radiation deactivated, without display backlight in idle status
**No Radiation activated, without display backlight in idle status
Prerequisites: A standard Web browser is installed on the PC e.g., Internet Explorer version 6.0 or higher, or Firefox version 1.0.4 or higher. The phone and PC are directly connected with each other via a router. The settings of any existing firewall installed on your PC allow the PC and phone to communicate with each other.
There are two ways of connecting your PC to the Web configurator on the Gigaset:
1. Via the phone's IP address in the local network
Establish the current IP address of the phone. It is displayed when you open the following menu:
Your phone's IP address can change if you have activated dynamic IP address Assignment
A connection is established to the phone's Web configurator.
Warning:
If one of the four parts of the IP address contains leading zeros (e.g., 002), these zeros must not be entered in the Web browser address field. Otherwise, the Web browser will not be able to establish a connection to the Web configurator.
Example: The IP address 192.168.002.002 is displayed on the phone. 192.168.2.2 should be entered in the address field.
2. Via the Gigaset configuration service, if the phone and PC are connected to the Internet
Prerequisite: Your PC and phone are connected to the Internet.
You will receive a message stating that the connection has been forwarded to phone.
If several Gigaset phones can be reached via your Internet connection, you are asked which of these phones you would like to be connected to.
After successfully forwarding the connection, the Web configurator's Login page is displayed in the Web browser.
Please note:
The connection between the PC and the Web configurator is a local connection (LAN connection). The Internet is only accessed to establish the connection.
Firmware update (version 262) 07/2022
Improvements and changes with firmware update:
Improvements and bug fixes
DownloadFirmware update (version 261) 02/2022
Improvements and changes with firmware update:
Gigaset Smart Call Block
The intelligent call protection for your landline telephone.
Further information can be found at www.gigaset.com/scb
The feature is available for the German and Switzerland market.
The Smart Call Block Service can be activated in the Settings/Telephony/Smart Call Block menu.
New: Gigaset Smart Doorbell ONE X support
Let your phone ring when someone is at your door, using your Gigaset Smart Doorbell ONE X.
Please use the Gigaset elements app for activation and operation.
Further information can be found at www.gigaset.com/gigaset-smart-doorbell-one-x
The feature is available in Europe.
Improvements and bug fixes
Firmware update (version 248) 01/2019
Detailed information about this update can be downloaded here:
Detailed information about this update can be downloaded here:
Download