Support for Gigaset QuickSync - Mac Version

Gigaset QuickSync - Mac Version
Welcome to the support resource for your Gigaset QuickSync - Mac Version. On this page you will find answers to frequently asked questions. Manuals as well as software and firmware are available for download. Vous trouverez également des tutoriels vidéos, qui vous aideront dans vos installations. Dans le cas d'un produit défectueux, vous pouvez enregistrer votre Gigaset QuickSync - Mac Version afin qu'il soit réparé. De plus, vous trouverez des accessoires pour votre Gigaset QuickSync - Mac Version. If you're looking for products matching your Gigaset QuickSync - Mac Version, have a look at our compatibility database. You can also find out how to register your Gigaset QuickSync - Mac Version with other devices.

Answers to frequently asked questions

You have questions regarding your Gigaset product? Here you will find answers.

Top 10 FAOs

  •  

    Yes, with the Gigaset QuickSync software you can easily synchronize your contacts on your Macintosh with your Gigaset. You can download the newest version from the QuickSync download site.

     

     

  • Gigaset QuickSync can only be used with the following Gigasets:

    • Gigaset CL660HX
    • Gigaset SL56
    • Gigaset SL37H
    • Gigaset S68H
    • Gigaset SL78H
    • Gigaset S79H
    • Gigaset S800H
    • Gigaset S810H
    • Gigaset S820H
    • Gigaset S850H
    • Gigaset S850HX
    • Gigaset SL350
    • Gigaset SL360HS
    • Gigaset SL400H
    • Gigaset SL450H
    • Gigaset SL450HX
    • Gigaset SL910H
    • Gigaset DL500A
    • Gigaset DX600A ISDN
    • Gigaset DX800A all in one
    • Gigaset S510H PRO
    • Gigaset S650H PRO
    • Gigaset SL610H PRO
    • Gigaset SL750H PRO
    • Gigaset DE700IP PRO
    • Gigaset DE900IP PRO
    • Gigaset DE310IP PRO
    • Gigaset DE410IP PRO

    Only handsets featuring western or central European, Cyrillic, Greek or Turkish character sets are supported.

     

    Please note:

    The character set used on your handset must correspond with the system language settings on your Mac.

    The handset software cannot be updated with firmware.

    • Apple Macintosh PC or Notebook with Mac OS 10.7 operating system or higher
    • Supported Gigaset phone
    • Interface to connect Gigaset to the Mac:

    - USB cable (e.g. SL78H, S79H, SL400H),

    - Bluetooth (Bluetooth-compatible handsets, like SL78H) or

    - LAN connection (e.g. DL500A, DX600A ISDN, DX800A)

  • With the Gigaset SL910, the firmware can be updated on the Mac. To do so, the phone must be connected via a USB cable, and the option "Automatically check for firmware updates" must be activated under "QuickSync / Settings" in the Mac menu bar. Gigaset QuickSync then automatically checks for new firmware versions over the Internet, and offers them for download and a firmware update. Follow the program instructions to install the firmware update.

     

    A firmware update of other Gigaset handsets is currently only possible with the Gigaset QuickSync for Windows operating systems. You can download the latest Gigaset QuickSync for Windows from the Gigaset Website:

    > Download Gigaset QuickSync

    After installing the QuickSync on a PC with a supported Windows operating system (Microsoft ® Windows ® XP, Windows ® Vista (32bit and 64bit) and Windows 7 ® (32bit and 64bit)) you can update the firmware of the handset.

    Please note that your handset must be connected via USB cable to the PC. A firmware update via Bluetooth connection is not possible.

  • using USB connection:

    Check that the USB cable is connected correctly and try again.

     

    using Bluetooth connection:

    Make sure that Bluetooth is activated on the handset and the Mac.

    If the problem still occur, delete the old Bluetooth connection and create a new one in manual mode:

    • Open System Preferences > Bluetooth and delete the handset from the list there
    • Deactivate Bluetooth on the handset and disable the handset
    • Take the battery out of the handset and wait for a few seconds. Put the battery back in the handset
    • Close all programs on the Mac
    • Activate Bluetooth on the Mac and the handset
    • Open System Preferences > Bluetooth and add your handset manually. Click on "Configure Bluetooth device" to start the Apple Bluetooth wizard. Choose "All devices" from the device type menu and then select your handset from the list of all found devices. Follow the wizard's instructions
    • Important: The handset will now ask you for the Bluetooth PIN. Enter the password displayed in the Bluetooth wizard. The question "Save to list of known devices?" should appear — press "Yes" to confirm
    • Restart Gigaset QuickSync
    • Click on the [+] symbol in the list of all known handsets. All existing handsets are listed
    • Select your handset and click "Next" to connect
    • Click on the contact in the contact list
    • Click on the telephone number in the contact data and select the "Dial number" menu option

    The Gigaset establishes a connection with the selected phone number.

     

  • Place the handset in idle status (press and hold the end call key) and restart the process.

     

    If the problem still occur, please perform the followig steps:

    • Switch off your handset and restart the Mac
    • Switch your handset back on
    • Start Gigaset QuickSync and reconnect the handset
  • This can occur if the data synchronization direction is changed with every synchronization or if a communication error occurred when connecting to the handset.

    • Deactivate the Sync Manager prior to making any change to the data synchronization direction and then restart the program
  • using USB connection:

    Check that the USB cable is connected correctly and try again.

     

    using Bluetooth connection:

    Make sure that Bluetooth is activated on the handset and the Mac.

    If the problem still occur, delete the old Bluetooth connection and create a new one in manual mode:

    • Open System Preferences > Bluetooth and delete the handset from the list there
    • Deactivate Bluetooth on the handset and disable the handset
    • Take the battery out of the handset and wait for a few seconds. Put the battery back in the handset
    • Close all programs on the Mac
    • Activate Bluetooth on the Mac and the handset
    • Open System Preferences > Bluetooth and add your handset manually. Click on "Configure Bluetooth device" to start the Apple Bluetooth wizard. Choose "All devices" from the device type menu and then select your handset from the list of all found devices. Follow the wizard's instructions
    • Important: The handset will now ask you for the Bluetooth PIN. Enter the password displayed in the Bluetooth wizard. The question "Save to list of known devices?" should appear — press "Yes" to confirm
    • Restart Gigaset QuickSync
    • Click on the [+] symbol in the list of all known handsets. All existing handsets are listed
    • Select your handset and click "Next" to connect
  • To uninstall Gigaset QuickSync, please open the "Programs" folder.

    Here, you

    will find the "QuickSync" folder. Move this folder to the Trash and empty the

    Trash.

    Gigaset QuickSync has now been deleted from your Mac.

all FAQs by topic

  • C
    • Connecting the Gigaset
        1. Please establish the connection between Gigaset QuickSync and the Gigaset device.
        2. Click on the device name below the product picture of the Gigaset.
        3. Now enter the new device name




      • Place the handset in idle status (press and hold the end call key) and restart the process.

         

        If the problem still occur, please perform the followig steps:

        • Switch off your handset and restart the Mac
        • Switch your handset back on
        • Start Gigaset QuickSync and reconnect the handset
      • using USB connection:

        Check that the USB cable is connected correctly and try again.

         

        using Bluetooth connection:

        Make sure that Bluetooth is activated on the handset and the Mac.

        If the problem still occur, delete the old Bluetooth connection and create a new one in manual mode:

        • Open System Preferences > Bluetooth and delete the handset from the list there
        • Deactivate Bluetooth on the handset and disable the handset
        • Take the battery out of the handset and wait for a few seconds. Put the battery back in the handset
        • Close all programs on the Mac
        • Activate Bluetooth on the Mac and the handset
        • Open System Preferences > Bluetooth and add your handset manually. Click on "Configure Bluetooth device" to start the Apple Bluetooth wizard. Choose "All devices" from the device type menu and then select your handset from the list of all found devices. Follow the wizard's instructions
        • Important: The handset will now ask you for the Bluetooth PIN. Enter the password displayed in the Bluetooth wizard. The question "Save to list of known devices?" should appear — press "Yes" to confirm
        • Restart Gigaset QuickSync
        • Click on the [+] symbol in the list of all known handsets. All existing handsets are listed
        • Select your handset and click "Next" to connect
    • Compatibility / System requirements
        • Apple Macintosh PC or Notebook with Mac OS 10.7 operating system or higher
        • Supported Gigaset phone
        • Interface to connect Gigaset to the Mac:

        - USB cable (e.g. SL78H, S79H, SL400H),

        - Bluetooth (Bluetooth-compatible handsets, like SL78H) or

        - LAN connection (e.g. DL500A, DX600A ISDN, DX800A)

      • Gigaset QuickSync can only be used with the following Gigasets:

        • Gigaset CL660HX
        • Gigaset SL56
        • Gigaset SL37H
        • Gigaset S68H
        • Gigaset SL78H
        • Gigaset S79H
        • Gigaset S800H
        • Gigaset S810H
        • Gigaset S820H
        • Gigaset S850H
        • Gigaset S850HX
        • Gigaset SL350
        • Gigaset SL360HS
        • Gigaset SL400H
        • Gigaset SL450H
        • Gigaset SL450HX
        • Gigaset SL910H
        • Gigaset DL500A
        • Gigaset DX600A ISDN
        • Gigaset DX800A all in one
        • Gigaset S510H PRO
        • Gigaset S650H PRO
        • Gigaset SL610H PRO
        • Gigaset SL750H PRO
        • Gigaset DE700IP PRO
        • Gigaset DE900IP PRO
        • Gigaset DE310IP PRO
        • Gigaset DE410IP PRO

        Only handsets featuring western or central European, Cyrillic, Greek or Turkish character sets are supported.

         

        Please note:

        The character set used on your handset must correspond with the system language settings on your Mac.

        The handset software cannot be updated with firmware.

  • D
    • Dialling a phone number
        • Right-click on the phone number
        • Select the menu option "Services" and then "QuickSync: dial with ..."


        The Gigaset establishes a connection with the selected phone number.

         

         

        • Click on the contact in the contact list
        • Click on the telephone number in the contact data and select the "Dial number" menu option

        The Gigaset establishes a connection with the selected phone number.

         

  • F
    • Firmware / Update
      • With the Gigaset SL910, the firmware can be updated on the Mac. To do so, the phone must be connected via a USB cable, and the option "Automatically check for firmware updates" must be activated under "QuickSync / Settings" in the Mac menu bar. Gigaset QuickSync then automatically checks for new firmware versions over the Internet, and offers them for download and a firmware update. Follow the program instructions to install the firmware update.

         

        A firmware update of other Gigaset handsets is currently only possible with the Gigaset QuickSync for Windows operating systems. You can download the latest Gigaset QuickSync for Windows from the Gigaset Website:

        > Download Gigaset QuickSync

        After installing the QuickSync on a PC with a supported Windows operating system (Microsoft ® Windows ® XP, Windows ® Vista (32bit and 64bit) and Windows 7 ® (32bit and 64bit)) you can update the firmware of the handset.

        Please note that your handset must be connected via USB cable to the PC. A firmware update via Bluetooth connection is not possible.

  • I
    • Installation / Configuration
      • To uninstall Gigaset QuickSync, please open the "Programs" folder.

        Here, you

        will find the "QuickSync" folder. Move this folder to the Trash and empty the

        Trash.

        Gigaset QuickSync has now been deleted from your Mac.

      •  

        Yes, with the Gigaset QuickSync software you can easily synchronize your contacts on your Macintosh with your Gigaset. You can download the newest version from the QuickSync download site.

         

         

      • Please open the folder MacintoshHD -> User -> USERNAME -> Library -> Services and delete the file „QuickSyncServices.serice“. Afterwards please empty also the Trash of your Mac.

  • M
    • Managing / synchronizing contacts
      • You should create a backup copy of your Gigaset contacts on the Mac to prevent the loss of data. To save all contacts in a VCF address file, proceed as follows:

        • Create a backup folder on your Mac
        • Click on the "Contacts" tab to open the contact list
        • Click the "Refresh from phone" icon. Gigaset QuickSync imports all of the existing contacts from the handset and displays them in a list
        • Select all entries in the list (key combination
        • Drag the contact data to the backup folder
      • If you have saved all current contacts onto the Mac, you can perform the following steps:

        • Start Gigaset QuickSync
        • Switch to Setup Sync and deactivate the Sync Manager
        • Switch to the contact list and click "Refresh from phone"
        • Select and delete all of the contacts (drag them to the Mac Trash)
        • Click "Update with phone" to delete all contacts on the handset
        • Close and restart Gigaset QuickSync
        • Switch to Setup Sync and reactivate the Sync Manager. Configure the data synchronization direction as Mac to handset
        • Synchronize the data
      • using USB connection:

        Check that the USB cable is connected correctly and try again.

         

        using Bluetooth connection:

        Make sure that Bluetooth is activated on the handset and the Mac.

        If the problem still occur, delete the old Bluetooth connection and create a new one in manual mode:

        • Open System Preferences > Bluetooth and delete the handset from the list there
        • Deactivate Bluetooth on the handset and disable the handset
        • Take the battery out of the handset and wait for a few seconds. Put the battery back in the handset
        • Close all programs on the Mac
        • Activate Bluetooth on the Mac and the handset
        • Open System Preferences > Bluetooth and add your handset manually. Click on "Configure Bluetooth device" to start the Apple Bluetooth wizard. Choose "All devices" from the device type menu and then select your handset from the list of all found devices. Follow the wizard's instructions
        • Important: The handset will now ask you for the Bluetooth PIN. Enter the password displayed in the Bluetooth wizard. The question "Save to list of known devices?" should appear — press "Yes" to confirm
        • Restart Gigaset QuickSync
        • Click on the [+] symbol in the list of all known handsets. All existing handsets are listed
        • Select your handset and click "Next" to connect
      • This can occur if the data synchronization direction is changed with every synchronization or if a communication error occurred when connecting to the handset.

        • Deactivate the Sync Manager prior to making any change to the data synchronization direction and then restart the program
      • Contacts in the Mac Address Book that are not stored locally on the Mac, but are active in the Apple iCloud, cannot be synchronized. In this case, transfer the contacts to the phone manually or disable iCloud temporary in order to sync with the Gigaset QuickSync.

        Disable iCloud on the Mac:

        • Open System Preferences
        • Go to the iCloud option
        • Turn off Contacts sync

        If a message of "keep copy of local contacts" appears, then click "keep contacts". Now the contacts and groups will be available to sync with Sync Services and the Gigaset QuickSync software.

        Transferring contacts to the phone:

        • Click on the "Address Book" icon to open the Mac Address Book
        • Drag and drop the new contacts from the Mac Address Book to the contact list, or copy and paste the contacts to the contact list. The added contacts are highlighted in green
        • Click on the "Update with phone" icon to transfer the new contacts to the phone.
  • T
    • Troubleshooting
      • With the Gigaset SL910, the firmware can be updated on the Mac. To do so, the phone must be connected via a USB cable, and the option "Automatically check for firmware updates" must be activated under "QuickSync / Settings" in the Mac menu bar. Gigaset QuickSync then automatically checks for new firmware versions over the Internet, and offers them for download and a firmware update. Follow the program instructions to install the firmware update.

         

        A firmware update of other Gigaset handsets is currently only possible with the Gigaset QuickSync for Windows operating systems. You can download the latest Gigaset QuickSync for Windows from the Gigaset Website:

        > Download Gigaset QuickSync

        After installing the QuickSync on a PC with a supported Windows operating system (Microsoft ® Windows ® XP, Windows ® Vista (32bit and 64bit) and Windows 7 ® (32bit and 64bit)) you can update the firmware of the handset.

        Please note that your handset must be connected via USB cable to the PC. A firmware update via Bluetooth connection is not possible.

      • using USB connection:

        Check that the USB cable is connected correctly and try again.

         

        using Bluetooth connection:

        Make sure that Bluetooth is activated on the handset and the Mac.

        If the problem still occur, delete the old Bluetooth connection and create a new one in manual mode:

        • Open System Preferences > Bluetooth and delete the handset from the list there
        • Deactivate Bluetooth on the handset and disable the handset
        • Take the battery out of the handset and wait for a few seconds. Put the battery back in the handset
        • Close all programs on the Mac
        • Activate Bluetooth on the Mac and the handset
        • Open System Preferences > Bluetooth and add your handset manually. Click on "Configure Bluetooth device" to start the Apple Bluetooth wizard. Choose "All devices" from the device type menu and then select your handset from the list of all found devices. Follow the wizard's instructions
        • Important: The handset will now ask you for the Bluetooth PIN. Enter the password displayed in the Bluetooth wizard. The question "Save to list of known devices?" should appear — press "Yes" to confirm
        • Restart Gigaset QuickSync
        • Click on the [+] symbol in the list of all known handsets. All existing handsets are listed
        • Select your handset and click "Next" to connect
      • Please open the folder MacintoshHD -> User -> USERNAME -> Library -> Services and delete the file „QuickSyncServices.serice“. Afterwards please empty also the Trash of your Mac.

      • Place the handset in idle status (press and hold the end call key) and restart the process.

         

        If the problem still occur, please perform the followig steps:

        • Switch off your handset and restart the Mac
        • Switch your handset back on
        • Start Gigaset QuickSync and reconnect the handset
      • This can occur if the data synchronization direction is changed with every synchronization or if a communication error occurred when connecting to the handset.

        • Deactivate the Sync Manager prior to making any change to the data synchronization direction and then restart the program
      • 1. The handset is not in idle status:

        • Place the handset in idle status (press and hold the end call key) and restart the process

         

        2. The Bluetooth connection is interrupted:

        • Close Gigaset QuickSync and all other applications that have access to the handset
        • Restart Gigaset QuickSync
        • Place the handset in idle status (press and hold the end call key), connect the handset and restart the process

         

        If you now receive the same error, please perform all of the following steps:

         

        1. Make sure that Bluetooth is activated on the handset and the Mac

        2. Delete the old Bluetooth connection and create a new one in manual mode:

        • Open System Preferences > Bluetooth and delete the handset from the list there
        • Deactivate Bluetooth on the handset and disable the handset
        • Take the battery out of the handset and wait for a few seconds. Put the battery back in the handset
        • Close all programs on the Mac
        • Activate Bluetooth on the Mac and the handset
        • Open System Preferences > Bluetooth and add your handset manually. Click on "Configure Bluetooth device" to start the Apple Bluetooth wizard. Choose "All devices" from the device type menu and then select your handset from the list of all found devices. Follow the wizard's instructions
        • Important: The handset will now ask you for the Bluetooth PIN. Enter the password displayed in the Bluetooth wizard. The question "Save to list of known devices?" should appear — press "Yes" to confirm
        • Restart Gigaset QuickSync
        • Click on the [+] symbol in the list of all known handsets. All existing handsets are listed
        • Select your handset and click "Next" to connect
      • using USB connection:

        Check that the USB cable is connected correctly and try again.

         

        using Bluetooth connection:

        Make sure that Bluetooth is activated on the handset and the Mac.

        If the problem still occur, delete the old Bluetooth connection and create a new one in manual mode:

        • Open System Preferences > Bluetooth and delete the handset from the list there
        • Deactivate Bluetooth on the handset and disable the handset
        • Take the battery out of the handset and wait for a few seconds. Put the battery back in the handset
        • Close all programs on the Mac
        • Activate Bluetooth on the Mac and the handset
        • Open System Preferences > Bluetooth and add your handset manually. Click on "Configure Bluetooth device" to start the Apple Bluetooth wizard. Choose "All devices" from the device type menu and then select your handset from the list of all found devices. Follow the wizard's instructions
        • Important: The handset will now ask you for the Bluetooth PIN. Enter the password displayed in the Bluetooth wizard. The question "Save to list of known devices?" should appear — press "Yes" to confirm
        • Restart Gigaset QuickSync
        • Click on the [+] symbol in the list of all known handsets. All existing handsets are listed
        • Select your handset and click "Next" to connect
      • Contacts in the Mac Address Book that are not stored locally on the Mac, but are active in the Apple iCloud, cannot be synchronized. In this case, transfer the contacts to the phone manually or disable iCloud temporary in order to sync with the Gigaset QuickSync.

        Disable iCloud on the Mac:

        • Open System Preferences
        • Go to the iCloud option
        • Turn off Contacts sync

        If a message of "keep copy of local contacts" appears, then click "keep contacts". Now the contacts and groups will be available to sync with Sync Services and the Gigaset QuickSync software.

        Transferring contacts to the phone:

        • Click on the "Address Book" icon to open the Mac Address Book
        • Drag and drop the new contacts from the Mac Address Book to the contact list, or copy and paste the contacts to the contact list. The added contacts are highlighted in green
        • Click on the "Update with phone" icon to transfer the new contacts to the phone.
    • Transferring ringtones / pictures

Downloads

Get manuals or software updates for your Gigaset product.
Manuals
Firmware
Software
  • QuickSync Version 4.4.3 (Mac OS 10.9 - 12.3 Monterey incl. M1 Macs)

    Gigaset QuickSync for Mac

    Gigaset QuickSync allows you to easy synchronize your Mac OS contacts with your address data on Gigaset handsets via  Bluetooth®, USB cable or ethernet (LAN) (depending on the device one or more connection types are available). 

    General information 

    Supported Operating Systems:  

    • Mac OS 10.9 - 12.3 Monterey incl. M1 Macs

    Features of Gigaset QuickSync for Mac: 

    • Synchronization between Mac addressbook (including iCloud) and supported Gigaset handsets
    • Download of ringer tones, screen savers and picture clips
    • Supports all Quicktime audio formats – automatic conversion into G.722 format during download to handset
    • Ringtone editor: you can select, how many seconds of the music will be transferred

    CTI functionality: Dialing of phone numbers on a connected Gigaset phone:

    • You can select a phone number within a program (e.g. Safari) and start dialing via the context menu
    • The connected phone (Gigaset handset or desktop phone) dials the number in listening-in mode
      (context menu has to be activated via System settings->Keypad->Shortcuts->Services)
    • Support of several handsets with individual names for each handset 

     

    Release Notes (March 2022)

    Version 4.4.3

    • New handsets supported
    • Further improvements for latest macOS versions
    • General error corrections and stability improvements

    Please note: 

    Please set the country and area code correctly in the QuickSync software and the Gigaset phone. An improper setting can result in incorrect synchronization. Please remember to make a backup copy of your Mac address book before the first synchronization. See QuickSync help for more information.

    Download
  • QuickSync Version 4.2.5 (Mac OS 10.9 - 10.15 Catalina)

    Gigaset QuickSync for Mac

    Gigaset QuickSync allows you to easy synchronize your Mac OS contacts with your address data on Gigaset handsets via  Bluetooth®, USB cable or ethernet (LAN) (depending on the device one or more connection types are available).

     

    General information 

    Supported Operating Systems:  

    • Mac OS X 10.15 Catalina, Mac OS X 10.13 High Sierra, 10.12 Sierra, 10.11 El Capitan, 10.10 Yosemite, 10.9 Mavericks

     

    Features of Gigaset QuickSync for Mac: 

    • Synchronization between Mac addressbook (including iCloud) and supported Gigaset handsets
    • Download of ringer tones, screen savers and picture clips
    • Supports all Quicktime audio formats – automatic conversion into G.722 format during download to handset
    • Ringtone editor: you can select, how many seconds of the music will be transferred
    • Automatic picture transfer from Mac address book (only for SL910H and S820H)

     

    CTI functionality: Dialing of phone numbers on a connected Gigaset phone:

    • You can select a phone number within a program (e.g. Safari) and start dialing via the context menu
    • The connected phone (Gigaset handset or desktop phone) dials the number in listening-in mode
      (context menu has to be activated via System settings->Keypad->Shortcuts->Services)
    • Support of several handsets with individual names for each handset

     

     

    Release Notes (June 2020)

    Version 4.2.5

    • Mac OS 10.15 Catalina support (64 bit system)
    • General error corrections and stability improvements

    Please note: 

    Please set the country and area code correctly in the QuickSync software and the Gigaset phone. An improper setting can result in incorrect synchronization. Please remember to make a backup copy of your Mac address book before the first synchronization. See QuickSync help for more information.

    Download

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