Support voor Gigaset Keeper
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Top 10 FAQs
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Does the keeper app also work with the G-tag?
Yes
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I can't find the G-Tag app in the Google Play Store and Apple Store.
The G-Tag has now been integrated into the Keeper App. So only one app is needed for the G-Tag and the Keeper.
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How to activate the keeper?
Long press after unpacking.
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Do I always have to press and hold the keeper button for 5 seconds to connect the keeper to the keeper app?
If the keeper has already been connected to a smartphone, it is enough to have the keeper next to your smartphone during the connection-process to connect it to the keeper app.
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How can I let my keeper ring?
In the keeper app you can let ring every keeper in range of your smartphone. Change in the keeper app, by wipeing left and right, to the respective keeper and click on the orange icon. The keeper starts to beep and the LED is blinking. In addition you will see on the screen an indication of how close you are to the keeper.
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Can i connect my keeper with several smartphone at a time?
You can connect your keeper with the keeper app to more than one smartphone. At the same time, the keeper app can only only connect to one smartphone. If the connection to the fist smartphone is canceled, you can connect to the second smartphone.
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How can I find my smartphone with the keeper app?
When the keeper is in bluetooth range of your smartphone, double click at the keeper. Now your smartphone starts to ring, even if it is set to silent.
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The new software sometimes shows the wrong location. Why?
The keeper himself has no GPS. It thus takes up the last GPS coordinate of the smartphone and announces the place there. If the smartphone has no GPS connection or the mobile phone is set, that it updates GPS only when a particular app is open, it also reports the wrong location.
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Do I have to activate bluetooth the whole time, to use the keeper app?
To use all functions, the keeper app needs bluetooth.
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Do I have to switch on the location service on android smartphones?
Yes. If you have disabled the location service on your Android smartphone, the keeper app can not recognize the keeper.
alle FAQ's naar thema
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A
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Algemeen
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Can another smartphone be connected to the keeper?
Yes. When the keeper ist not connected with your smartphone, it can be connected with another one. In this case, your smartphone can only be connected to the keeper again, when the keeper is disconnected from the other smartphone.
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Can the keeper be exposed to water?
Yes, the keeper is water-repellent according to IPX7. According to the standard, you can enter the keeper 30m at 1m depth in water.
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How long is my guarantee for the keeper?
The guarantee period for the keeper is 2 years, except the battery.
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In which colors is the keeper available?
The keeper is available in black and white.
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What can I do if, for example, lint is clogging the speaker openings?
Please do not use sharp objects and do not sting into the device. Try to blow away the lint.
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What is the difference between keeper and G-tag?
The keeper and the keeper app are completely new developed:
- The keeper has a speaker and can draw attention to himself.
- The keeper also has an LED. This makes it easier to find.
- The keeper has a button. With the button you can let your phone ring when you are looking for it.
- The keeper can be updated with the keeper app.
- The keeper app has been completly redesigned to werk perfectly with the new keeper. -
Why do I have to register at once? For what?
Gigaset elements users can take the same account as their other Gigaset product. New users will only need to register once and decide whether to subscribe to the newsletter or not. After this, the login is no longer requested. The registration allows you to log on several smartphones with the same keeper list.
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B
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Batterij
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Hoe lang gaat de batterij mee?
Dankzij het lage energieverbruik gaat de batterij tot wel een jaar lang mee.
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Kan ik de batterij vervangen? Ook zonder ondersteuning?
Jazeker, dit is mogelijk. De batterij is een gewone CR2032-batterij die eenvoudig kan worden vervangen.
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Welke maat schroevendraaier heb ik nodig om de batterij te vervangen?
U kunt hiervoor een gewone Torx T5-schroevendraaier gebruiken die verkrijgbaar is bij de speciaalzaak.
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Bluetooth
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Can I also search the keeper when I am connected to a Bluetooth headset or earplugs are connected?
We do not recommend this, otherwise the ringtone can sometimes be very loud or synonymous can not be transmitted. It is the best to use the keeper without other bluetooth devices.
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Hoe kan ik de Bluetooth-versie van mijn smartphone opvragen?
U vindt deze informatie in het productblad van uw smartphone.
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I have connected three keepers. After I renamed them, I can not search them anymore? What can I do?
Because the keeper needs access to the smartphone's bluetooth, it can sometimes happen that the signal is not renewed. It helps to open the app once and open it again. This should be done regularly, just like restarting the phone to clear the cache.
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If I`m searching the keeper since a few day with my Iphone 4/4S/5, the function is often not working. How does it come?
The older Iphones do not have so much internal RAM memory, so the Iphone itself can decide that it closes the app in the background, to have more memory for others.
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What is the range distance of the Gigaset keeper?
The range distance of the Gigaset keeper is up to 30 meters.
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What to do if one or more keeper is not displayed as "within range"?
Simply turn bluetooth on and off. All keepers will be recognized again.
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G
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G-tag app
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I can't find the G-Tag app in the Google Play Store and Apple Store.
The G-Tag has now been integrated into the Keeper App. So only one app is needed for the G-Tag and the Keeper.
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K
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Keeper App
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Can i connect my keeper with several smartphone at a time?
You can connect your keeper with the keeper app to more than one smartphone. At the same time, the keeper app can only only connect to one smartphone. If the connection to the fist smartphone is canceled, you can connect to the second smartphone.
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Do I have to activate bluetooth the whole time, to use the keeper app?
To use all functions, the keeper app needs bluetooth.
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Do I have to switch on the location service on android smartphones?
Yes. If you have disabled the location service on your Android smartphone, the keeper app can not recognize the keeper.
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Does the keeper app also work with the G-tag?
Yes
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Does the keeper app always have to run on my IOS device?
Yes. In order for the keeper to work, the app must be started after the Smartphone starts and remain in the background. If the app is closed (for example, by wiping it from the multitasking view), restart the keeper app.
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How and where can I get the keeper app?
The keeper app is available for free in the Google Playstore or the Apple AppStore.
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How can I find my smartphone with the keeper app?
When the keeper is in bluetooth range of your smartphone, double click at the keeper. Now your smartphone starts to ring, even if it is set to silent.
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How can I let my keeper ring?
In the keeper app you can let ring every keeper in range of your smartphone. Change in the keeper app, by wipeing left and right, to the respective keeper and click on the orange icon. The keeper starts to beep and the LED is blinking. In addition you will see on the screen an indication of how close you are to the keeper.
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How do i activate the vibration for notifications of the keeper app on my phone?
"If you want to set your smartphone to vibrate in the event of a notification - if, for example, a keeper is out of range, you have to activate the folowing settings with iOS:
Open the settings for your iPhone and go to the category ""Sounds"". There you will find the points:
- vibrate when ringing
- vibrate when silent
Both settings must be enabled to trigger a vibration from the keeper app at any time." -
How does the push notification works?
For each keeper, you can customize if you want to receive push notifications. It is possible for notifications when you move out of the reach of the keepers, and when you get back into range.
To get notifications, please check if you have given the permission for notifications in the settings of your smartphone. -
How many keepers does the keeper app support?
The keeper app has no limitation. A limitation only exist in connection to the used smartphone. The number of keepers depends on how many simultaneous bluetooth connections the smartphone can enter. Please directly ask the manufacturer of your smartphone. Most smartphones support 5 passive connections.
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I can't find the G-Tag app in the Google Play Store and Apple Store.
The G-Tag has now been integrated into the Keeper App. So only one app is needed for the G-Tag and the Keeper.
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The keeper app asks for authorization to be able to access bluetooth in the background under iOS (bluetooth Sharing) - must I agree?
Yes, because without this permission the keeper app can not let your phone ring when you double-click the keeper button.
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Why do i sometimes get false alarm from one or more keeper?
The keeper works on the basis of bluetooth - on the same frequency also many other systems work as for example WLAN or microwaves. These devices, environmental influences, and materials in walls can interfere with the keeper, causing a short disconnect between the smartphone and the keeper.
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Why is the last locations of my keeper not shown, when ist out of range?
The last known location will be shown in the map with one of the next softwareupdates.
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L
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Location
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The new software sometimes shows the wrong location. Why?
The keeper himself has no GPS. It thus takes up the last GPS coordinate of the smartphone and announces the place there. If the smartphone has no GPS connection or the mobile phone is set, that it updates GPS only when a particular app is open, it also reports the wrong location.
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S
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Systeemeisen
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Can I also search the keeper when I am connected to a Bluetooth headset or earplugs are connected?
We do not recommend this, otherwise the ringtone can sometimes be very loud or synonymous can not be transmitted. It is the best to use the keeper without other bluetooth devices.
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I have connected three keepers. After I renamed them, I can not search them anymore? What can I do?
Because the keeper needs access to the smartphone's bluetooth, it can sometimes happen that the signal is not renewed. It helps to open the app once and open it again. This should be done regularly, just like restarting the phone to clear the cache.
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If I`m searching the keeper since a few day with my Iphone 4/4S/5, the function is often not working. How does it come?
The older Iphones do not have so much internal RAM memory, so the Iphone itself can decide that it closes the app in the background, to have more memory for others.
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My Android smartphone has received a new Android OS version - and now my keeper does not work properly. How does it come?
Probably the mobile phone manufacturer has changed something at the Bluetooth support. We're always working to support new Android OS versions as soon as possible.
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My Android smartphone meets the requirements of the keeper, but does not work properly. How does it come?
We can not say that with 100% security. Every Android manufacturer has implemented its own bluetooth support in Android - so it can be, that some smartphones are not compatible with our keeper.
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The new software sometimes shows the wrong location. Why?
The keeper himself has no GPS. It thus takes up the last GPS coordinate of the smartphone and announces the place there. If the smartphone has no GPS connection or the mobile phone is set, that it updates GPS only when a particular app is open, it also reports the wrong location.
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Which Android phones are supported by the Gigaset keeper?
Android smartphones with Bluetooth 4.0 and Android 4.4 or later
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Which iOS devices are supported by the Gigaset keeper?
iPhone 4s, iPod touch (5th Generation) or later, with iOS 9 or later
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Why does the keeper is sometimes not working with a Samsung S7?
The Samsung S7 has shown in our test very strange errors, which lead to a special Bluetooth integration. We hope Samsung will follow it in one of the next updates.
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Set up
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Do I always have to press and hold the keeper button for 5 seconds to connect the keeper to the keeper app?
If the keeper has already been connected to a smartphone, it is enough to have the keeper next to your smartphone during the connection-process to connect it to the keeper app.
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How to activate the keeper?
Long press after unpacking.
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