Customer Information

Information requirements for distance selling contracts


Essential characteristics of the goods (Article 246A, § 1, paragraph 1, item 1 EGBGB [Introductory Law of the Civil Code])

Please refer to the respective item description in the online shop for the essential characteristics of the goods offered by us.


Identity and address of the contracting party (Article 246A. § 1, paragraph 1, items 2 and 3 EGBGB)

The contracting party is Gigaset Communications GmbH, Frankenstr. 2, D-46395 Bocholt, Germany, registered in the commercial register of the District Court of Coesfeld under document number HRB 16595. Its Managing Directors is Klaus Weßing. You can contact Gigaset Communications GmbH by phone on +49 (0)2871 / 912 912 and by eMail at

Complaints should be directed to Gigaset Communications GmbH, Frankenstrasse 2, 46395 Bocholt, Germany, Support.


Total price of the goods (Article 246A, § 1, paragraph 1, item 4 EGBGB)

A detailed list of the total cost of the goods including all associated charges, taxes and fees is provided at the end of the order process, prior to submitting the order.
There will be no freight, delivery or shipping costs calculated.


Payment, delivery and performance conditions (Article 246A, § 1, paragraph 1, item 7 EGBGB)

Refer to §§ 3, 4, 5 and 6 of our General Terms and Conditions (GTC) for the payment, delivery and performance conditions.


Statutory liability for defects (Article 246A, § 1, paragraph 1, item 8 EGBGB)

We shall be liable for material defects and defects of title in connection with the goods delivered pursuant to § 7 of our GTC in accordance with the statutory requirements of the Federal Republic of Germany (§ 434 ff. BGB [German Civil Code]).


After sales and After sales services (Article 246A, Section 1, Paragraph 1, item 9 EGBGB)

Customers can obtain quick help from the user guides for our products and on the service pages of the Gigaset online portal:
Gigaset staff can be contacted via eMail at or on the phone for further questions or a personal consultation. If you have any questions about Gigaset products, please call us on +49 (0)2871 912 912.

Our online service is available around the clock, is always up to date and can be found on our home page under the menu item "Support". Here, the following support services are offered:

  • Comprehensive information on our products
  • Frequently asked questions and answers
  • Keyword search for locating topics quickly
  • EMail contact form for Support
  • Download area for the latest software updates and manuals
  • Compatibility and handset registration database
  • Technical product comparison
  • Access to the customer forum to share knowledge with other users

As a registered user with an active user account, you also have the opportunity to take advantage of the following options in your user account:

  • Product registrations
  • Online service processes for handling warranty claims


Codes of conduct (Article 246A, § 1, paragraph 1, item 10 EGBGB)

We have undertaken to ensure compliance with law and regulation as the foundation of our business and abide by the principles enshrined in the Gigaset business conduct guidelines, available on the Gigaset AG website at


Right of cancellation (Item 246A, § 1, paragraph 2, item 1 EGBGB)

Section 10 of our GTC makes reference to an existing right of cancellation, the conditions and time limits for this right, as well as the procedure for exercising the right of cancellation. This information is also referred to separately during the order process prior to the order being submitted. You will also receive the information about the right of cancellation following the submission of your order in the "confirmation of order" and "contract, payment and shipping confirmation" eMails.


Information requirements for contracts in electronic commerce

Individual technical steps leading to conclusion of a contract (Article 246C, Item 1 EGBGB)

You can choose products from our online catalogue and collect these products in a shopping basket using the "Add to the shopping basket" button. With the "Order and pay" button, you are submitting a binding order for the items in the shopping basket. This order is a binding request to us on your part to buy the products from the shopping basket. Immediately before submitting the order, you can see and modify the data. However, the order for the products in the shopping basket can only be submitted and transmitted when you accept these contractual conditions by ticking the box next to the fields entitled "I have read the terms and conditions and agree to them." and ""I have read the conditions of revocation", and thus become part of the binding order submitted. Immediately after the order is sent by pressing the "Order and pay" button, you are directed to the internet site of the payment service provider that you specified from the payment options "Credit card", "PayPal" and "Express bank transfer". Following completion of the payment process, an automatic confirmation will appear on the screen. In the case of advance payment, an automatic confirmation appears immediately after the order is sent. This automatic confirmation contains a payment request for you along with the information required to perform the bank transfer. This automatic confirmation only informs you that the order has been received by us and does not represent contractual acceptance. The contract is only concluded when we submit a declaration of acceptance, which will be sent at the latest within two working days with a separate "confirmation of order" eMail for the order you placed.


Storage of the text of the contract and accessibility for the Customer (Article 246C, item 2 EGBGB)

The text of the contract will be stored electronically by us. The text of the contract is made available to you when we send the "confirmation of order" and "Contract, payment and shipping confirmation" eMails. In addition, you can view our general terms and conditions—both the current version as well as the version valid at the time of contract conclusion—at any time in our online shop From your user account, you also have access to the confirmation of order, invoice and tracking link for each order.


Identifying and correcting input errors prior to submitting the contract (Article 246C, item 3 EGBGB)

In the last step before submitting your order, you will once again be shown all the details of the information you have provided. You can check your details and, if necessary, directly correct errors in your information or return to previous order steps.


Languages available for conclusion of the contract (Article 246C, item 4 EGBGB)

The contract language is German only.


Codes of conduct (Article 246C, item 5 EGBGB)

We have undertaken to ensure compliance with law and regulation as the foundation of our business and abide by the principles enshrined in the Gigaset business conduct guidelines, available on the Gigaset AG website at

As at: 7 August 2015