Why “Made in Germany” matters to Gigaset
From Germany to the whole world
Manufacturing in Germany has been an important part of Gigaset’s history for more than eight decades. Production in Bocholt dates back to 1941. Located in the western Münsterland region close to the German-Dutch border, the city remains Gigaset’s central location to this day.
Selected Gigaset products are developed and manufactured in Bocholt for national and international markets. These include selected cordless phones and communication solutions for business customers, as well as Gigaset’s current smartphone portfolio. Not all products in the Gigaset portfolio are manufactured in Germany.
Around 500 employees work here across development, design, manufacturing, logistics and administration. Having all these departments closely connected at a single location enables short communication channels and close coordination between development, production and quality management.
Responsibility, continuity and strong local roots: in recognition of these values and its long-standing commitment to Germany as a manufacturing location, Gigaset received the renowned PLUS X AWARD as a “German Heritage Brand”. This special distinction honours companies that have demonstrated responsibility towards customers, employees and partners across generations.
Continuity through quality
A success story in numbers: in 2020, the 220 millionth Gigaset phone was manufactured at our plant. Our products have received numerous awards, are sold worldwide and have earned the trust of millions of customers over many decades. As a German heritage brand, Gigaset stands for home-grown engineering expertise, reliable quality and devices designed with long-term use in mind.
Part of this commitment is the continuous development of our portfolio and manufacturing processes. At the Gigaset factory in Bocholt, people and machines work hand in hand as part of a modern Industry 4.0 manufacturing environment. The site has received the renowned “Factory of the Year” award several times in recognition of its innovative approach to production.
Our rigorous quality controls are equally important: before our products enter series production, they undergo extensive quality and stress testing. These measures help us maintain our high quality standards and support the usability of our products over time.
Thought through to the last detail: packaging and technology
Good design considers not only our products, but also their packaging. We give preference to recycled materials and seek to reduce the use of plastic components where technically feasible and suitable alternatives are available. Optimised, more compact packaging sizes also allow available transport space to be used more efficiently.
The Bocholt production site sources electricity from hydropower according to the information provided by our electricity supplier.
In our DECT phones, the demand-based adjustment of transmission power also plays an important role. Thanks to integrated ECO DECT technology, our phones automatically reduce their transmission power during use depending on the distance between the handset and base station. In idle mode, DECT radio transmission is switched off. This also applies when multiple handsets are used, provided that the base station and all registered handsets support the technology.
On selected smartphone models, the battery can be replaced by the user. This means that the possibility of using the device for a longer period is already taken into account at the product design stage.
Short distances and flexible processes
By combining production and our central warehouse in Bocholt, we bring together key parts of our European supply chain at a single location. The communication products manufactured here for consumers and businesses are shipped from Bocholt. These deep roots in our home region set us apart in the telecommunications industry.
Our modern Industry 4.0 manufacturing environment enables flexible, efficient and responsive processes. This agile structure allows us to meet individual customer requirements, a service we call “Production on Demand”.
Consumers also benefit from this close integration of production and logistics: simply choose the product you want from the Gigaset online shop and we will ship it from our central warehouse in Bocholt. Our location in the heart of Europe supports the supply of numerous European markets.
Repaired and renowned
A new phone every year? What for some is a question of lifestyle is for others economic and ecological madness. This is also why at Gigaset we pay great attention to the quality of the devices. Most of our products are in use for years: they are loyal companions in your day-to-day life. And if there are ever any problems with them, you can send them to us at any time. We repair directly at the Gigaset factory in Bocholt: it is quick and resource-saving, and you will have your devices back in just a few days. The renowned technology magazine CHIP gave our customer service top marks, and Gigaset is considered to be one of the best telecommunications manufacturers with outstanding service and repair. Because here, too, “made in Germany” is a seal of quality.
- More