Modern High-End Communication Solution for Autohaus Bischoff - Efficient communication for sales, workshop, and administration
Whether it’s internal coordination between sales and the workshop or scheduling customer appointments by phone – without a reliable telecommunications infrastructure, daily operations at Autohaus Bischoff would be nearly impossible. Communication is the backbone of every successful automobile business.
Autohaus Bischoff GmbH, a long-established family-run company in Neumünster, faced the challenge of modernizing its aging telephone system and improving both internal and external reachability. Together with LOGOS SYSTEMS GmbH, a brand of Viakom Ltd., and Gigaset, a state-of-the-art communication solution based on the innovaphone Cloud PBX with myApps was implemented – including comprehensive Gigaset IP-DECT coverage and high-end desktop phones.
Company Profile
Autohaus Bischoff has been a recognized name in the region for more than 90 years. Founded in 1934 and family-owned since 2009, the business is now run by the Sirocko family, employing around 40 people. The dealership offers sales and service for the brands Ford, Mazda, and Volvo and operates a full-service workshop.
The company also runs a modern body and glass repair center opened in 2016 and a state-of-the-art FordStore located on Boostedter Straße. Tradition, customer focus, and a strong commitment to quality shape the daily operations at Autohaus Bischoff – as well as a willingness to embrace innovative technologies.
Initial Situation / Challenges
Over the years, the previous NEC telephony system at Autohaus Bischoff had grown organically and been expanded several times. However, the setup consisted of multiple separate DECT coverage areas, frequently causing dropped calls – a major inconvenience for both staff and customers.
Since NEC withdrew from the telecommunications market, spare parts, licenses, and vendor support were no longer available. Looking ahead, the company needed a future-proof, scalable communication solution capable of supporting upcoming expansions and adapting to evolving business needs – similar to the 2016 site upgrade.
The goal was to deploy a unified, IP-based communication system that would provide seamless connectivity across the entire premises, including showrooms, workshops, offices, and outdoor areas.
The Solution
Together with LOGOS SYSTEMS GmbH, a brand of Viakom Ltd., an experienced Gigaset partner, Autohaus Bischoff opted for a modern innovaphone Cloud PBX with myApps – offering maximum flexibility, centralized management, and continuous software updates.
To complement the cloud platform, high-quality Gigaset hardware was deployed:
- 19× Gigaset P855 BW IP desktop phones for office, sales, and administration
- 7× Gigaset N870 IP PRO multicell systems for seamless DECT coverage
- 15× Gigaset R700H PRO ruggedized handsets for robust, workshop-ready mobility
The R700H PRO devices ensure reliable communication even in challenging environments – resistant to dust, moisture, and drops. The N870 IP PRO multicell system enables uninterrupted roaming and full DECT coverage across the entire site. The premium P855 BW phones convince with elegant design, a tiltable display, and excellent tactile comfort.
In close collaboration with the internal IT supervisor, the network infrastructure was optimized, VLANs and QoS were implemented, and additional switches were integrated to ensure a stable VoIP environment. Despite the transformation into a fully IP-based system, daily operations continued with virtually no downtime.
Unified Communication & More Flexibility
With the myApps platform, all communication and work tools are bundled into a single environment – telephony, chat, video, presence management, document sharing, and time tracking. Employees no longer need to switch between multiple systems, reducing complexity and saving time.
The myApps client works across all devices – laptop, smartphone, or browser – ensuring a consistent user experience everywhere: in the office, in the workshop, at home, or on the go. This enables new levels of mobility and hybrid work, even in a typically location-bound industry such as automotive service.
For customer calls, the platform provides advanced call routing and queue management (ACD). Dashboards offer insight into waiting times, staff workload, and service levels, ensuring that calls are handled promptly and efficiently. This leads to fewer missed calls and improved customer satisfaction.
Key Benefits at a Glance
- Unified communication platform: telephony, chat, video, presence & time tracking combined
- Higher efficiency: fewer tools, fewer media breaks, lower costs
- Modern hybrid work: same user experience across all devices
- Seamless mobility: DECT roaming throughout the entire site
- Improved customer service: intelligent call routing, queue management & analytics
- Scalable & future-proof: designed for growth and changing requirements
- Made in Germany: cooperation between two German manufacturers strengthens the local economy
Customer Quote
“The new solution works perfectly: we are reachable everywhere – in the showroom, in the workshop, or out on the yard. What we appreciate most is that the entire solution is ‘Made in Germany’. A positive side effect: we are supporting the German economy and helping secure local jobs.”
Marius Sirocko, Managing Director & Partner, Autohaus Bischoff GmbH
Conclusion
Through the close collaboration between LOGOS SYSTEMS GmbH, a brand of Viakom Ltd., innovaphone, and Gigaset, Autohaus Bischoff successfully modernized its communication infrastructure. The combination of a powerful cloud PBX, premium Gigaset hardware, and professional implementation enables more efficient workflows, greater flexibility, and a future-ready solution – an investment in digital transformation and in the economic strength of Germany.
