Gigaset Smart Home/Care discontinues its services as of 29 March 2024

As you may have already gathered from the media, insolvency proceedings under self-administration were opened for the assets of Gigaset Communications GmbH on 29 January 2024.

As part of the insolvency administration, a buyer has been found for parts of the business operations. The buyer will take over the business operations relating to telecommunications products by way of an asset deal. However, it will not take over the Smart Home/Care business. Despite intensive efforts and support from a renowned M&A advisor, an alternative buyer for the Smart Home/Care business could not be found.

The cloud services of the Smart Home/Care products must therefore be discontinued as of 29 March 2024. Continuation is not possible under insolvency law. As a result, the apps for the Smart Home/Care products and the networked sensors and devices will no longer be usable. If you have booked camera service packages, these will also end on 29 March 2024 at the latest. With regard to any existing contractual relationships, non-fulfilment is selected.

We regret the inconvenience caused by this decision. If you have any claims against Gigaset Communications GmbH arising from the discontinuation of the Smart Home products, these are insolvency claims. These can be filed with the court-appointed administrator, enclosing proof of the existence of the claim. You can find the form for registering your claims in insolvency proceedings here. Please complete and return this form to White & Case LLP, Dr. Christoph Schulte-Kaubrügger, Königswall 21, 44137 Dortmund, Germany.

Unfortunately, it is not possible to return the devices.

Please note that the purchaser of the business, which will operate under the name Gigaset in the future, is not authorised to provide you with any information regarding Smart Home/Care products. Our FAQs are also available to you.