Smart Home and IP phones easily installed - thanks to Mila
- Quick contact within 24 hours of submitting a request
- Book the service you require online with just a few clicks
- Flexible appointments for your required date
- High level of service: Mila Friends are verified and reviewed
- Personal contact for all questions and technical problems
- Safe and easy payment — in cash on site or online
FAQ — All you need to know about Mila Friends at a glance
What is Mila?
Mila (www.mila.com) is a mediator for crowd services. On Mila.com you can find, book and review technically adept people in your area. Certified individuals with technical expertise, called Mila Friends, assist you with technical matters such as installing, commissioning and how to use technical products to optimal effect.
How are Mila Friends tested or certified to perform certain services?
When they register, Mila Friends are verified both by Mila and Gigaset by means of questionnaires. In addition, customer reviews play a role in assessing Mila Friends. Some services may also require the Friends to undergo verification to prove they possess the necessary expertise for such installations.
What do I do if I have asked a question, but haven’t been contacted by a Mila Friend within 24 hours?
If no Friend replies within 24 hours, please contact the Mila customer service team at info(at)mila.com.
What happens if the Mila Friend does not turn up on site as agreed?
If the Friend does not appear as agreed on site, please contact the Mila customer service team as soon as possible at info(at)mila.com.
How do I pay for the service?
You can pay for the Mila Friend in cash on site, have the Friend issue an invoice by email, or else pay Mila directly by credit card. The installer can help you on site if you have any additional questions.
I have had a good experience with a Mila Friend and would like to book him/her again next time. Is this possible?
Under the "Book a service" menu item, in the top corner you see a "Find a Friend" field. Enter the name of the Friend you want to book again by clicking on their profile. The cost is calculated based on the time required and the respective Friend’s hourly rate.
Do you have any questions about Mila? Additional helpful information is available directly via the Mila help centre on https://milahelpcenter.com.
This service is only available in Germany.
