All-round protection: The Gigaset service promise
- 24-month manufacturer warranty
- Three months of free protection against breakage and moisture damage
- Three-month satisfaction guarantee
Good things come in threes: Your benefits from the Gigaset service promise
24-month manufacturer warranty
Manufacturing and/or material defects can still occur even when we take the greatest care to prevent them. That's why all of our devices come with a 24-month manufacturer warranty on the device itself and the non-replaceable batteries. This just goes without saying. Naturally, ecological sustainability is also important to us. With this in mind, we prefer to repair a device rather than replace it. This also gives you the added benefit that your valuable data will not be lost and you will not need to set up your smartphone from scratch.
Three months of free protection against breakage and moisture damage
Not closed your jacket pocket properly? Not been careful when brushing your teeth? Breakage and moisture damage happen sooner than you think. With the Gigaset service promise, that's no longer a problem — simply report the damage directly to Gigaset Customer Care within 90 days of purchase and return the faulty device with the shipping label provided. We will check the damage and, if you have a valid claim, we will repair your smartphone and return it to you — all free of charge. Testing, repairs and returns are usually carried out on the same day, so you will only have to do without your smartphone for a few days.
Three-month satisfaction guarantee
You are free to change your mind. Does your new smartphone not meet your expectations? Need other functions or technologies in your daily life? Our satisfaction guarantee gives you the right to return your device within 90 days from purchase. To do this, send us the completed return form together with your smartphone and the proof of purchase. If you have a valid claim, we will refund the full purchase price to your specified bank account within seven days.
